Infortrend EonStor GSa 5000 Series User manual

EonStor GSa 5000 Series
Hardware Manual

ii
Version 1.0
September 2018
Legal information
All Infortrend products, including the product customers have purchased from Infortrend, shall be subject to the latest Standard
Warranty Policy available on the Infortrend website:
https://www.infortrend.com/global/Support/terms-conditions
Infortrend may from time to time modify, update or upgrade the software, rmware or any accompanying user documentation
without any prior notice. Infortrend will provide access to these new software, rmware or documentation releases from certain
download sections of our website or through our service partners. Customer shall be responsible for maintaining updated
version of the software, rmware or other documentation by downloading or obtaining from Infortrend, and installing designated
updated code, including but not limited to rmware, microcode, basic input/out system code, utility programs, device drivers, and
diagnostics delivered with Infortrend product.
Before installing any software, applications or components provided by a third party, customer should ensure that they are
compatible and inter-operable with Infortrend product by checking in advance with Infortrend. Customer is solely responsible
for ensuring the compatibility and interoperability of the third party’s products with Infortrend product. Customer is further solely
responsible for ensuring its systems, software, and data are adequately backed up as a precaution against possible failures,
alternation, or loss.
For any questions of hardware/ software compatibility, and the update/ upgrade code, customer should contact Infortrend sales
representative or technical support for assistance.
To the extent permitted by applicable laws, Infortrend shall NOT be responsible for any interoperability or compatibility issues
that may arise when (1) products, software, or options not certied and supported by Infortrend are used; (2) congurations not
certied and supported by Infortrend are used; (3) parts intended for one system are installed in another system of different make
or model.
Copyright notice
All rights reserved. This publication may not be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into
any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or
otherwise, without the prior written consent of Infortrend Technology, Inc.
Disclaimer
Infortrend Technology makes no representations or warranties with respect to the contents hereof and specically disclaim any
implied warranties of merchantability or tness for any particular purpose. Furthermore, Infortrend Technology reserves the right to
revise this publication and to make changes from time to time in the content hereof without obligation to notify any person of such
revisions or changes. Product specications are also subject to change without prior notice.
Trademark
Infortrend, the Infortrend logo, EonOne, SANWatch, ESVA, EonStor, EonStor GSa, EonNAS, and EonPath are registered
trademarks of Infortrend Technology, Inc. Other names prexed with “IFT” and “ES” are trademarks of Infortrend Technology, Inc.
• Windows is a registered trademark of Microsoft Corporation.
• Mac OS X is a registered trademark of Apple Computer, Inc.
• Linux is a trademark of Linus Torvalds.
All other names, brands, products or services are trademarks or registered trademarks of their respective owners.

iii
Table of Contents
Safety precaution..........................................................................................................................v
About this manual........................................................................................................................vi
Revision history ..........................................................................................................................vii
Hardware specications............................................................................................................viii
Package contents........................................................................................................................xii
System package .................................................................................................................xii
Power cord, cable, and accessory boxes ...........................................................................xii
Pre-installed components ...................................................................................................xii
Chapter 1: Product Introduction
1.1 Overview..........................................................................................................................1-1
1.1.1 Major components...............................................................................................1-1
1.2 Chassis ............................................................................................................................1-2
1.2.1 Front panel ..........................................................................................................1-2
1.2.2 Rear panel...........................................................................................................1-3
1.2.3 Internal backplane...............................................................................................1-4
1.3 Front panel components................................................................................................1-4
1.3.1 LED and buttons panel........................................................................................1-4
1.3.2 Cooling module and BBU (battery backup unit) ..................................................1-5
1.4 Rear panel components .................................................................................................1-6
1.4.1 Controller module interface .................................................................................1-6
1.4.2 PSU.....................................................................................................................1-7
1.5 System monitoring features ..........................................................................................1-9
1.5.1 Expansion enclosure support..............................................................................1-9
1.5.2 Audible alarms ..................................................................................................1-10
1.6 Hot-swappable components.......................................................................................1-10
Chapter 2: Hardware installation
2.1 Installation prerequisites ...............................................................................................2-1
2.2 Installation procedures ..................................................................................................2-2
2.2.1 Unpacking the system.........................................................................................2-2
2.2.2 Installing the slide rail kit .....................................................................................2-3
2.2.3 Installing the host boards ....................................................................................2-6
2.2.4 Installing the SAS expansion boards ..................................................................2-9
2.2.5 Installing the memory modules .........................................................................2-11
2.3 Connections ..................................................................................................................2-14
2.3.1 General considerations in connecting devices..................................................2-14
2.3.2 Fibre-Host connections .....................................................................................2-16
2.3.3 SAS - host connections.....................................................................................2-19
2.3.4 Ethernet - host connections ..............................................................................2-19
2.3.5 Expansion connections .....................................................................................2-20
2.3.6 Management console connections....................................................................2-24
2.3.7 Power connection..............................................................................................2-25
2.3.8 Turning off the system.......................................................................................2-28

iv
Chapter 3: System monitoring
3.1 Monitoring features ........................................................................................................3-1
3.1.1 LEDs ...................................................................................................................3-2
3.1.2 Alarms and I2C bus ...........................................................................................3-10
Chapter 4: System maintenance
4.1 Replaceable components ..............................................................................................4-1
4.1.1 Replacing the PSU..............................................................................................4-2
4.1.2 Replacing the controller module..........................................................................4-3
4.1.3 Replacing the memory module ...........................................................................4-5
4.1.4 Replacing the CBM (Cache Backup Module) components .................................4-6
4.1.5 Replacing the host/expansion board...................................................................4-9
4.1.6 Replacing the cooling module ........................................................................... 4-11
Appendices
Technical specication............................................................................................................. A-1
Host board interface ........................................................................................................ A-1
Certications ............................................................................................................................. A-2
User warning ............................................................................................................................. A-2
Declaration of the presence condition of the restricted substance marking...................... A-3
Contact information.................................................................................................................. A-4

v
Safety precaution
Read these instructions carefully before you install, operate, or transport the Infortrend storage systems
and expansion systems.
Energy hazards precaution
This equipment is intended to be used in a restricted access location, like a computer room. Only allow
access to SERVICE PERSONS or users who have been instructed about the metal chassis of the
equipment, which may have hazardous energy that service persons must pay attention or take special
protection before touching it. Also, the access is through the use of a key or security identity system.
Only the authorized and well-trained personnel can access the restricted access location.
Installation and operation
• Install the rack cabinet and the associated equipment at a site where the ambient temperature
(special room cooling equipment may be required) stays lower than 40°C.
• Install the power source socket outlet near the enclosure where it is easily accessible and ground
the rack cabinet.
• Secure airow clearance inside and around the rack cabinet.
• Secure an 18 to 20 cm clearance on the rear side.
• Do not cover the enclosure openings.
• Route the cables inside the rack cabinet.
• Do not leave drive bays empty as it will affect airow efciency.
• Secure each enclosure module using its retention screws.
• Place power cords and other cables away from foot trafc. Do not place items on top of power
cords and ensure they do not rest against data cables.
• Install all modules to the enclosure before turning on the systems.
• Ensure that the correct power range is tested before turning on.
• DO NOT remove the covers or replaceable modules if they are not faulty.
• If the system is used for a long period of time, disconnect it from the power outlet to avoid transient
over-voltage.
For power source redundancy, please make sure that the two PSUs are plugged into two different power
sources (i.e. different circuit breakers).
Service and maintenance
• Keep the faulty module in place until you have a replacement unit; an empty module greatly affects
the airow efciency within the enclosure.
• During service operation, place the enclosure on a soft and clean surface to prevent exterior
damage. Do not place tools or other items on top.
• When transporting the enclosure, repackage all disk drives separately in the original package foam
blocks. Replaceable modules can stay in the enclosure if you are using the original package; if not,
repackage them separately as well.
• Disconnect the power cords before servicing or cleaning the enclosure.

vi
• Use a slightly moistened paper sheet or cloth for cleaning. Avoid using liquid or sprayed detergent.
• When replacing components, insert them as gently as possible while assuring full engagement.
Vibration and shock can easily damage hard drives.
• Only qualied service personnel should open the enclosure.
• Contact service personnel if any of the following situations occurs:
• The power cord or plug is damaged.
• The enclosure has been exposed to moisture.
• The system has not been working properly.
• The enclosure was dropped against a hard surface.
• The enclosure shows obvious signs of breakage.
• To move the enclosure, more than one person might be necessary due to its weight. Drives should
be removed from the enclosure beforehand.
Important notice
The use of Infortrend certied components is strongly recommended to ensure compatibility, quality,
and normal operation with your Infortrend products. Please contact your distributor for a list of Infortrend
certied components (e.g. SFP, SFP+, HBA card, iSCSI cable, FC cable, memory module, etc.).
ESD precautions
• Handle the modules by their retention screws, ejector levers, or the module’s metal frame/faceplate
only. Avoid touching the PCB boards or connector pins.
• Use a grounded wrist strap and an anti-static work pad to discharge static electricity when installing
or operating the enclosure.
• Avoid dust, debris, carpets, plastic, vinyl, and Styrofoam in your work area.
• Do not remove any module or component from its anti-static bag before installation takes place.
Drives must not be stacked on top of each other without their protective drive trays. Even when drives
are xed in the drive trays, contacting the exposed PCB or rear-side interface may damage the drives.
About this manual
The manual introduces hardware components of EonStor GSa 5000 Series and expansion enclosures.
It also describes how to install, monitor, and maintain them.
• For non-serviceable components, please contact our support sites.
• Firmware operation: Consult the Firmware User Manual on the CD-ROM.
• EonOne software: Consult the EonOne User Manual on the CD-ROM.

vii
Revision history
Version Date Description
1.0 September 2018 Initial release

viii
Hardware specications
Specication summary
Form factor 4U EonStor GSa 5100
4U EonStor GSa 5200
Controller Dual redundant controllers
Memory GSa 5100:
- 32 GB DDR4
- 64 GB DDR4
- 128 GB DDR4
- 256 GB DDR4
- 512 GB DDR4
GSa 5200:
- 64 GB DDR4
- 128 GB DDR4
- 256 GB DDR4
- 512 GB DDR4
- 1024 GB DDR4
Note: The installed default memory varies by model, region,
and other factors. Contact your local sales representative for
details.
Host ports GSa 5100:
- 8 x 10 Gb/s iSCSI ports/ RJ45 (4 per controller)
- 8 x 16 Gb/s Fibre Channel ports (4 per controller)*
- 8 x 40 Gb/s iSCSI ports/QSFP (4 per controller)
- 8 x 56 Gb/s Inniband ports (4 per controller) - for
Linux only
- 16 x 1 Gb/s iSCSI ports (8 per controller)
- 16 x 8 Gb/s Fibre Channel ports (8 per controller)*
- 16 x 10 Gb/s iSCSI ports/ SFP+ (8 per controller)
- 16 x 10 Gb/s FCoE ports (8 per controller)
- 16 x 16 Gb/s Fibre Channel ports (8 per controller)*
- 32 x 12 Gb/s SAS ports (16 per controller)
GSa 5200:
- 32 x 10 Gb/s iSCSI ports/ RJ45 (16 per controller)
- 32 x 12 Gb/s SAS ports (16 per controller)
- 32 x 16 Gb/s Fibre Channel ports (16 per controller)*
- 32 x 40 Gb/s iSCSI ports/QSFP (16 per controller)
- 32 x 56 Gb/s Inniband ports (16 per controller) - for
Linux only
- 64 x 1 Gb/s iSCSI ports (32 per controller)
- 64 x 8 Gb/s Fibre Channel ports (32 per controller)*
- 64 x 10 Gb/s iSCSI ports/ SFP+ (32 per controller)
- 64 x 10 Gb/s FCoE ports (32 per controller)
- 64 x 16 Gb/s Fibre Channel ports (32 per controller)*
* Supports point-to-point and switch mode
Cache backup technique BBU + Flash module
Drive connectivity 12 Gb/s SAS connectivity
Supported drives 2.5-inch SATA SSD
2.5-inch SAS SSD
Note: Refer to Compatibility Matrix for the latest compatibility
details
(See next page)

ix
Specication summary
Maximum number of drives
(via expansion systems)
1500 (with expansion board)
Drive advanced features S.M.A.R.T. support, automatic bad sector
reassignment, dedicated bandwidth to each connected
drive
RAID functionality Global, dedicated, or enclosure hot spare
RAID level supported: 0, 1 (0 + 1), 3, 5, 6, 10, 30 60
Online expansion:
- Adding new drives
- Copying and replacing drives of larger capacity
RAID migration:
- Congurable stripe size and write policy per system
- Intelligent drive handling
• In degraded mode: skips irreparable blocks to
continue rebuild
• In normal operation: data-block verication and
repair
Supported protocols File level protocol
- CIFS/SMB
- AFP
- NFS
- FTP
- FXP
-WebDAV
Block level protocol
- FC
- FCoE
- iSCSI
- InniBand
- SAS (expansion board)
Object protocol
- RESTful API
Cloud gateway - Amazon S3
- Microsoft Azure
- Alibaba AliCloud
- OpenStack
Data protection and service Thin provisioning
Remote replication*: Synchronous or asynchronous for
both block level and le level
Location replication**: Snapshot, volume copy/mirror
* Optional
** Available with Standard license and optional Advanced
license
Availability and reliability - Redundant, hot-swappable hardware modules
- CacheSafe technology
- Multipathing support (EonPath)
- Device mapper support
(See next page)

x
Specication summary
Management - Web-based EonOne management software
- Automated cache ush and caching mode operation
per enclosure status
- Module status LED indicators: component presence
detection and thermal sensors via I2C bus
- Storage Resource Management to analyze history
records of resource usage
- Automated repeatable management tasks by exible
workow
OS support - Windows®Server 2008/R2
- Windows®Server 2012/R2
- Windows®Server 2016*
- Red Hat®Enterprise Linux®
- SUSE®Linux® Enterprise
- Sun®Solaris™
- MacOS®X
- HP-UX
- IBM®AIX®
- VMware®**
- Citrix®XenServer®
* Includes Hyper-V
** NFS protocol running on VMware environment is not
supported currently
Note: Contact your local sales representative for the latest OS
support details.
Service and support Standard services:
- 3-year limited hardware/software warranty
- 8 x 5 phone, web, and email support
Upgraded/extended services*:
- Replacement of part dispatch on the next business
day (up to 5 years)
- Advanced service of 24/7 phone, web, email support,
and on site diagnostics on the next business day
- Premium service of 24/7 phone, web, email support,
and on site diagnostics in 4 hours
*Optional
Note: The upgraded/extended services vary by region.
Power - Power supply: 2 x Redundant/hot-swappable 1200 W
- Frequency: 47 - 63 Hz
AC voltage:
- 100 VAC - 127 VAC/12.47A with PFC (auto-
switching)
- 200 VAC - 240 VAC/7.08A with PFC (auto-switching)
Environment Temperature:
- Operating: 0°C - 40°C without BBU/CBM, 0°C - 35°C
with BBU/CBM
- Non-operating: -40°C - 60°C
Altitude/Humidity:
- 3048 m (10000 ft) operating, sea level
- 12192 m (40000 ft) non-operating, sea level
- 5% - 95% non-condensing; operating/non-operating
(see next page)

xi
Specication summary
Regulations Safety: UL, BSMI, CB
Electromagnetic compatibility: CE, BSMI, FCC
Dimension 447 mm x 175 mm x 557 mm
Notes:
•The dimensions do not include chassis ears/protrusions.
•The dimension order is W x H x D.
Package dimension 591 mm x 295 mm x 800 mm
Note: The dimension order is W x H x D.
Access right management User account management
Group management
Folder management
- Folder and sub-folder access control
Folder quota
Comprehensive access control action items
- All controls, Read, Read and Run, Write, Modify, List
Support Windows Active Directory Authentication
- Domain Users Login via CIFS/SMB, AFP, FTP, and
le explorer
LDAP on Linux
Notication Various event notication methods including email and
SNMP trap.
Network conguration - IPv6 support
- Fixed or dynamic address
- Dual Gigabit Ethernet with Jumbo Frame
- Port trunking, NIC teaming, Link aggregation (IEEE
802.3ad)
- DHCP client
- MPIO, MC/S support
Green design 80 PLUS-certied power supplies delivering more than
80% energy efciency
Intelligent multi-level drive spin-down
NOTE: For the expansion enclosures, please refer to the data sheet or download it from our
ofcial website.

xii
Package contents
Check the unpacking list for the complete list of contents and exact quantity of the components of your
system.
NOTE: The contents and quantity may vary depending on the system model and order requests.
System package
Power cord, cable, and accessory boxes
Unpacking list and China RoHS
compliance documentation
Rackmount kit
Enclosure chassis
Quick installation guide
3.5-inch HDD screws
2.5-inch HDD screws
M5 Cage nut M5 screw
M6 screwNo. 10-32 screw
Mounting enclosure
screws and nuts
Power cord, cable, and
accessory boxes
Power cord
Software CD
Quick conguration guide
Pre-installed components
PSU Cooling module BBU (Battery backup unit)

Chapter 1: Product Introduction
1
Product introduction
1.1 Overview
This manual introduces EonStor GSa 5000 systems, an all ash array systems that support 3 Gbps, 6
Gbps, and 12 Gbps SAS, SATA-II, SATA-III, and Nearline SAS drive interfaces. You can expand its drive
capacity by attaching expansion hard drive enclosures.
This chapter introduces the look and feel of EonStor GSa 5000 Series systems,
features, and the supported components.
EonStor GSa 5100 (1-CPU system)
EonStor GSa 5200 (2-CPU system)
1.1.1 Major components
NOTE: Upon receiving the system, check the package contents and compare them to the
Unpacking List. If one or more of the modules are missing, please contact your system vendor.
Controller and interface
The system has controllers, and each controller comes with pre-installed DIMM modules. It also has a
CBM (cache backup module), a module that has a BBU (battery backup unit) and an FBM (ash backup
module). With the CBM, the cached data is quickly distributed to the FBM to save the data permanently
with the support of the BBU if power outage occurs.
Also, the embedded rmware features earth-friendly and smart algorithms that you can use to customize
your system’s hardware settings such as power-saving modes, variable fan speeds, and exiled drive
handling.

1-2 Chapter 1: Product introduction
1.2 Chassis
This section describes the front and rear panels of EonStor GSa 5000 Series’s rugged storage chassis.
The chassis are designed to allow installation to the rack or a cabinet.
1.2.1 Front panel
Expansion controller and interface
The expansion enclosure is managed by the expander controllers that distribute data ow to individual
disk drives and report operating status through a proprietary enclosure service via in-band protocols.
The enclosure, along with other expansion systems, connects to a storage system and serves as a
building block of a scalable conguration.
For supported protocols, the rmware supports communications with enclosure devices, SAS/SATA disk
drives, and SAN system that features SAS expansion ports.
Power supply unit and cooling module
Each PSU has a built-in cooling fan to protect the system from overheating, and at the same time,
provide constant power to the system.
The cooling module is a redundant cooling type located at the front of the enclosure, which
independently ventilates the system and keep the operating procedures under optimal condition.
Number Part Description
11
System cover This cover hides the fans of the system.
11
LED panel LED panel has service, power, cooling fan, thermal, and system
LEDs.
11
Mute button/
Service LED
This button mutes the alarm while the embedded Service LED noties
you that the system requires service.

1-3EonStor GSa 5000 Series Hardware Manual
1.2.2 Rear panel
Number Part Description
11
Controller A
This controller module is the primary module, which contains the
SAS expansion board which distributes I/O functions to and from
the managing RAID system. This also handles the status of the
components via the SAS links with the RAID system.
11
Controller B
This part contains the second controller, also called the redundant
controller. This controller takes over the system functions when
Controller A fails to process.
11
PSU These hot-swappable PSUs provide power to the system and each
PSU has a fan.
11
Power button This button allows you to turn ON/OFF your storage system.
WARNING! DO NOT remove the redundant components without a replacement on hand.

1-4 Chapter 1: Product introduction
1.3 Front panel components
This section describes the front panel components of GSa 5000 system.
1.3.1 LED and buttons panel
The LEDs on this panel allow you to know your system’s current status when turned on, while the button
has a specic function that you can set.
Number Part Description
11
Service LED
This LED provides the status when the
system requires service or currently in
service.
11
Power LED This LED provides the status of the
system’s power.
11
Cooling module
status LED
This LED provides the cooling module’s
status.
11
Temperature
status LED
This LED provides the system’s
temperature status.
11
System fault
LED
This LED provides the system’s
operation status.
11
Mute button/
Service LED
This button mutes the alarm while the
embedded Service LED noties you
that the system requires service.
NOTE: For more details regarding the LEDs and their respective status,
refer to 3.1.1 LEDs.
WARNING! If critical faults are indicated on the LED panel, verify the
cause of the problem as soon as possible and contact your system
vendor for a module replacement.
1.2.3 Internal backplane
The internal backplane is a circuit board that separates the front and rear parts of the chassis. This
provides logic level signals and low voltage power paths. The thermal sensors and I2C devices are
embedded to detect system temperatures and PSU operating status. This board is comprised of non
user-serviceable components.
WARNING!
• Accessing the backplane board may lead to serious damage to the system.
• Physical contact with the backplane board may cause electrocution.

1-5EonStor GSa 5000 Series Hardware Manual
1.3.2 Cooling module and BBU (battery backup unit)
Each controller of the system has a cooling module and a BBU located at the front panel of the system
hidden by the system cover.
The cooling modules help with the ventilation inside the chassis while the BBU provides power when a
power outage happens.
Number Part
11
Extraction handles
11
Cooling modules
11
BBU

1-6 Chapter 1: Product introduction
WARNING! The EonStor controller module is built of sensitive and non-replaceable components. When
replacing the controller module, you can only remove it from the enclosure when you already have the
replacement. Unnecessary tampering may damage the controller.
IMPORTANT! The host boards are add-on components. Contact your local dealer for the compatible
host boards.
NOTES:
• The Ethernet management port only supports 100 Mb and 1 Gb speeds.
• For more information about BBU and ash backup module, see section
4.1.4 Replacing the CBM (Cache Backup Module) components.
1.4 Rear panel components
This section describes the rear panel components of GSa 5000 Series systems.
1.4.1 Controller module interface
The I/O interfaces of the controller module allow you to connect to other devices and the LEDs allow you
to know the status of your controller.
Number Part
11
Host boards (optional)
11
RJ-45 Ethernet management port
11
Controller status LEDs
11
USB 3.0 ports (for debugging)
11
Restore Default button
11
Restore Default LED
11
Mini USB port (console)

1-7EonStor GSa 5000 Series Hardware Manual
1.4.2 PSU
The GSa 5000 Series system has redundant hot-swappable PSUs that help with the airow, providing
an efcient ventilation.
PSU
Number Part
11
Mounting hole (with a mounted cable tie)
11
PSU status LED
11
Retention lever
11
Power socket
11
Extraction handle
11
Fan
When the cooling modules operate under normal conditions, the cooling fans run at a low speed. The
cooling fans raise their rotation speed to increase the airow under the following conditions:
• Component failure: If the cooling module, PSU, or temperature failed.
• Elevated temperature: If the temperature breaches the upper threshold set for any of the interior
temperature sensors.
During the initialization stage, the cooling fans operate at a high speed. The speed is lowered when the
initialization is completed and no errors are detected.

1-8 Chapter 1: Product introduction
NOTES:
• The PSUs have specic installation orientations for upper and lower cooling module slots. Refer to
the label at the back of the expansion.
• There are two upper temperature thresholds: one for event notication and the other for triggering
high fan rotation speed. You can change the preset values for event notication using the rmware-
embedded conguration utility. Refer to the rmware operation manual for details.
WARNING!
• If any of the LEDs lights up in red, please contact your local vendor to request for a replacement
immediately.
• When removing the PSU, pull the module for about 3 inches then wait for at least 10 seconds before
removing the whole module from the enclosure.
• DO NOT run the system with faulty cooling module(s) as it may cause disruption of the airow
resulting in overheating.
CAUTION! Keep your body away from the moving parts of the system.