Inscape Height adjustable table User manual

OCTOBER 2019

Height

Adjustable Table

User Guide

Contents

Glossary 3

Introduction 4

Basic Control Switch (DPF1K) 5

Programmable Control Switch with Display (DPF1C) 6

Basic Paddle Control Switch (DPG1K) 7

Programmable Paddle Control Switch (DPG1C) 8

Basic Troubleshooting Guide 10

Error Codes 13

Replacement Parts 20

Glossary

Components:

Desk leg (DL) The lifting columns, typically with powder coated steel proles, responsible for lifting the working load of the application.

Control box (CBD6S) Both the computer and power supply of the system.

Desk panel (DP) The user interface. Depending on the model, it is used to activate the application, set memory positions,

display the height, display error codes, connect to mobile apps, and give reminders to the user.

Motor cable Transmits low voltage power (18-39 VDC) from the control box to the desk legs,

and also transmits Piezo signals when available from the desk leg.

Mains cable Transmits high voltage power (120 VAC in US and Canada) to the control box.

Other:

Initialize Procedure to reset all desk legs to the fully retracted position so that the control box knows where they are.

Reference Any group of desk legs that run in parallel when an Up or Down command is sent to the control

box. It is possible to have a custom control box conguration that allows for more than one

Reference. [Example: Two (2) desk legs on Reference #1 (Channels #1 and #2) to lift a work

surface, and one (1) LA31 on Reference #2 (Channel 3) to adjust a monitor array.]

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Introduction

There are four available options for control switches:

1. Basic Control Switch (DPF1K)

2. Programmable Control Switch with Display (DPF1C)

3. Basic Paddle Control Switch (DPG1K)

4. Programmable Paddle Control Switch (DPG1C)

Only DPF control switches must be mounted with a 45˚ mounting bracket and placed at the edge of the tabletop.

See illustration below:

Control switch mounted with a 45˚ mounting

bracket on the edge of a tabletop.

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Basic Control Switch (DPF1K)

This controller provides basic up and down functions.

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Programmable Control Switch with Display (DPF1C)

The programmable control switch with display shows you the height in either centimeters or inches. It also

features an automatic shut-off for when the unit is not in use thereby saving power in standby mode. As

an extra feature, the panel can be used for diagnostics as error codes can be displayed.

How to use the controls

Up and down (arrows):

Activate either the up or down button for parallel drive. The system will drive until the button is released again or the system reaches end position.

Memory:

The four small buttons are used for memory drive or storing memory.

Store Memory:

• Press the “S” button – display will ash for 2seconds

• Within these two seconds press one of the small buttons with dots and the position will be stored at this button

• The panel will acknowledge by showing “1”, “2” or “3” in the display depending on chosen position

Memory drive (small buttons with dots):

Press one of the memory buttons and the system will start driving to the pre-programmed memory position.

Keep the button pressed until the desired position has been reached.

Display function:

Display shows the actual height in either centimeters or inches.

Display will show error codes if error in table occurs.

= Parallel up

= Parallel down

S = Store memory

• = Memory 1

•• = Memory 2

••• = Memory 3

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Basic Paddle Control Switch (DPG1K)

This controller provides basic up and down functions.

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Programmable Paddle Control Switch (DPG1C)

The programmable paddle control switch with display shows you the height in either centimeters or inches.

As an extra feature, the panel can be used for diagnostics as error codes can be displayed.

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How to use the controls

Up and down (arrows):

Activate either the up or down button for parallel drive. The system will drive until the

button is released again or the system reaches end position.

Memory:

This switch has a "store memory" button that supplies four memory positions.

Display function:

Display shows the actual height in either centimeters or inches.

Display will show error codes if error in table occurs.

Bluetooth:

Once the Desk Control™ App is downloaded onto your device, the paddle switch can be connected

via Bluetooth. This App can drive controls and create pre-sets for your desk.

• App comes in 8 languages (English, German, French, Spanish, Italian, Korean, Chinese and Japanese

Light strip reminder:

A thin line of LED lighting is used to remind the user to adjust the height of the desk based on the intervals chosen.

• Three intervals for reminders (55 minutes, 50 minutes or 45 minutes)

• Intervals can be customized through the Desk Control™ App

Programmable Paddle Control Switch (DPG1C)

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Basic Troubleshooting Guide

Two ways to Troubleshoot:

1. Controller with display only shows error codes. To order parts, refer to order entry codes in chart at the end of the document

2. Swap controllers if you have multiple to see if it is only the controller that is having errors

Standard Troubleshooting Procedures:

P1 - Initialize the control box (“reset”)

Note: This is commonly the solution when a complaint is that a desk will move down but not up. When

a control box requires initialization, this is how the system is programmed to behave.

1. Hold Down button on desk panel to ensure the desk is retracted to its lower limit (whether

it’s the fully retracted hard stop, or a congured lower limit).

2. Briey release Down

3. Press and hold Down for 5 seconds, wait until all desk movement has stopped, then release

a. If initialization is successful, you should see a slight up/down “handshake” movement of the desk legs

b. If you have a desk panel with display, you should also see E01 during this part of the procedure.

P2 - Check all cable connections

1. Mains cable, connected to both the control box and power outlet.

2. All motor cables, connected to both the control box and desk leg.

3. Assuming a standard control box conguration, these must be connected in channels 1 and 2, or channels 1, 2 and 3 for a 3-leg table.

They can’t be connected in channels 1 and 3 or 2 and 3 unless there is a conguration on the control box specifying this arrangement.

4. Desk panel cable, connected to the control box in either port A1 or A2 (doesn’t matter which)

P3 - Check for obstructions

1. Check under, above and on the sides of the desk for any obstructions that could prevent movement in either direction.

Note: Ideally, for each of the following two troubleshooting procedures (P4 and P5), one would have an extra,

known good version of the components listed in the Components Glossary at the beginning of this document. It’s

not necessary to have the exact same item numbers as those that are being evaluated, unless one is replacing a

single desk leg. However, it’s possible to do some troubleshooting with a different type of desk leg.

P4 - Check for faulty component(s) WITH error codes (digital display on Desk Panel, or on app via Bluetooth)

Note: Check the error code list in the appendix of this troubleshooting guide for assistance. The code should

read E##. Some error codes are channel-specic which can help pinpoint the problem.

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SYMPTOM PROCEDURE

System will move down but not up 1. Initialize (P1)

System unresponsive (no power to display

with any button is pressed). If any of these

steps activates the digital display, initialize

the system (P1).

1. Check mains cable connection

2. Test power outlet using another device (lamp, phone charger, etc.)

3. Plug in a new switch and test

4. Connect all existing cables to a new control box and test

SYMPTOM 1. PROCEDURE

System is powered, but will not initialize 1. Try pressing and releasing the down button a few times

before pressing and holding for 5 seconds.

2. Also, be aware if the control box has a special conguration: If the desk

is programmed with a lower stroke limit, so as to avoid a collision with

something like a le cabinet, it is possible that it also has a custom, longer

Forced Initialization Time. This is the time required to hold Down before

initialization begins. Sometimes this is 10 seconds or longer.

3. If you have a standard control box without a special conguration (i.e. “Plug

& Play”), try to initialize each leg in Channel 1 by itself, with nothing else

plugged into the motor channels on the control box. Also, swap the motor

cables so that a different motor cable is used to initialize Channel 1 by

itself. The problem could be a faulty desk leg or a faulty motor cable.

Channel-specic error (Ex: E41 – Channel

1 overload) – Everything except Piezo

errors (E59-E63)

1. Swap the motor cable connections at the control box (Motor cable #1 from

channel 1 to 2, motor cable #2 from channel 2 to 1). If It remains E41, there

could be a problem with the application (load or obstruction on one side)

or a bad control box. If the error changes to E42, go to step P4-3-b.

2. Swap the motor cable connections at the desk legs, so that the leg that was

originally connected to Channel 1 is back in Channel 1, but with the motor

cable that was originally connected to Channel 2. If it remains E42, it is

most likely a bad motor cable, now connected to Channel 2. If it goes back

to E41, it is most likely a bad desk leg, now connected to Channel 1.

Desk is uneven 1. Initialize the desk. If both legs begin to run down, complete the

initialization. If only one leg moves, stop and move to Step 2.

2. Check motor cable connections. Check to ensure motor cables are not pulled during

movement. With a standard, Plug & Play control box, it’s possible that only one leg is

connected, and connected to Channel 1. In this case, it will initialize and run Channel

1 only. If there is only one leg but it’s connected to Channel 2, it will not initialize.

3. If a motor cable was disconnected, try initializing again.

4. If unsuccessful, connect the desk leg from Channel 2 into Channel

1, with nothing in Channel 2, and initialize.

5. Try initializing the same leg that’s in Channel 1, but with a different

motor cable. If it still won’t initialize, replace the desk leg.

Basic Troubleshooting Guide

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System will not initialize.

System won’t complete the full range of

motion.

– After each of these steps, attempt to

initialize (P1).

1. Check mains cable connection. Test power outlet using

another device (lamp, phone charger, etc.)

2. Plug in a new switch.

3. Connect all existing cables to a new control box.

4. Try pressing and releasing the down button a few times

before pressing and holding for 5 seconds.

5. Also, be aware if the control box has a special conguration: If the desk is programmed

with a lower stroke limit, so as to avoid a collision with something like a le cabinet, it

is possible that it also has a custom, longer Forced Initialization Time. This is the time

required to hold Down before initialization begins. Sometimes this is 10 seconds or longer.

6. If you have a standard control box without a special conguration (i.e. “Plug