Inseego BPC100 User manual

BPC100
Home and Business Phone Connect
USER GUIDE

BPC100 USER GUIDE 2
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Document Number: 14965400 Rev 1

BPC100 USER GUIDE 3
Contents
Introduction and Getting Started......................................................................................................................................5
Overview ...............................................................................................................................................................................6
Key Features...................................................................................................................................................................6
System Requirements.................................................................................................................................................6
Description ...........................................................................................................................................................................6
Top View..........................................................................................................................................................................7
Back View ........................................................................................................................................................................8
Status Indicators................................................................................................................................................................. 9
Getting Started .................................................................................................................................................................10
Installing the Batteries..............................................................................................................................................10
Installing the External Antennas...........................................................................................................................11
Powering On ................................................................................................................................................................12
Connecting a Phone..................................................................................................................................................13
Connecting a Security System Alarm..................................................................................................................14
Connecting to the Internet.....................................................................................................................................15
Activating your BPC100 ...........................................................................................................................................15
Caring for your BPC100..................................................................................................................................................16
Resetting the BPC100 ...............................................................................................................................................16
Using your BPC100 ...............................................................................................................................................................17
Making Calls .......................................................................................................................................................................18
Restrictions...................................................................................................................................................................18
Receiving Calls ..................................................................................................................................................................19
Call Waiting ..................................................................................................................................................................19
Missed Calls ..................................................................................................................................................................19
Using Voicemail ................................................................................................................................................................19
Accessing Voicemail with a Shortcut..................................................................................................................19
Using Call Forwarding ....................................................................................................................................................19
Using the Web Interface .....................................................................................................................................................20
Introduction .......................................................................................................................................................................21
Banner............................................................................................................................................................................21
Side Menu .....................................................................................................................................................................21
Getting Help.................................................................................................................................................................21
Overview Page ..................................................................................................................................................................22
System & Network Status Tab................................................................................................................................22
GPS Tab..........................................................................................................................................................................24
Managing Settings ..........................................................................................................................................................25
LAN Tab .........................................................................................................................................................................25
Network Tab.................................................................................................................................................................27
Backup and Restore Tab ..........................................................................................................................................28
Software Update Page ...................................................................................................................................................30
Viewing Info About the BPC100 .................................................................................................................................31
Internet Status Tab ....................................................................................................................................................31
Device Info Tab ...........................................................................................................................................................33
Logs Tab ........................................................................................................................................................................34
Getting Help.......................................................................................................................................................................35
Help Tab ........................................................................................................................................................................35
Customer Support Tab.............................................................................................................................................36
Troubleshooting and Support..........................................................................................................................................37
Overview .............................................................................................................................................................................38

BPC100 USER GUIDE 4
Common Problems and Solutions.............................................................................................................................38
No Dial Tone.................................................................................................................................................................38
Calling 911....................................................................................................................................................................38
Power Outage/Backup Battery..............................................................................................................................39
Caller ID..........................................................................................................................................................................39
Adjusting Volume ......................................................................................................................................................39
Call Cannot be Completed as Dialed ..................................................................................................................39
Technical Support............................................................................................................................................................39
Product Specifications and Regulatory Information ................................................................................................40
Product Specifications....................................................................................................................................................41
Device.............................................................................................................................................................................41
Environmental.............................................................................................................................................................41
Technology and Bands.............................................................................................................................................41
Regulatory Information..................................................................................................................................................42
Product Certifications and Supplier’s Declarations of Conformity ................................................................42
Wireless Communications ............................................................................................................................................43
Limited Warranty and Liability ....................................................................................................................................43
Safety Hazards...................................................................................................................................................................44
Proper Battery Use and Disposal ................................................................................................................................45

BPC100 USER GUIDE 5
1
Introduction and Getting
Started
Overview
Description
Status Indicators
Getting Started
Caring for your BPC100

BPC100 USER GUIDE 6
Overview
The BPC100 delivers clear HD Voice over LTE (VoLTE) with multiple connectivity options, providing an
excellent replacement to local phone service.
Key Features
•HD VoLTE allows you to hear inbound and outbound calls in high-definition with clear, natural
sounding audio.
•Multiple plug-and-play connectivity options, including: an Ethernet port that supports data
connectivity for light applications if your main internet connection is lost, an RJ11 port that
can be used for phones, and a dedicated RJ31 port for alarm systems.
•Backup battery support with 3 AA batteries in case of a power outage.
•Easily portable.
•External antennas that provide improved performance in areas of low signal strength.
System Requirements
The BPC100 provides voice and data service. You can connect a wired phone, security alarm, and a
data device.
To use the BPC100, you must subscribe to an eligible voice plan.
Description
The BPC100 package includes:
•BPC100
•Pre-installed SIM card
•Micro USB 2.0 cable
•Power adapter
•2 external antennas
•3 non-rechargeable AA batteries
•Quick Start Guide
•Important Customer Safety Information

BPC100 USER GUIDE 7
Top View

BPC100 USER GUIDE 8
Back View
WARNING!Do not connect a phone to the yellow port labeled ALARM. This port is intended for
connecting a security system only. Inserting a phone line into this port will cause the phone to stop
working. Using a phone port splitter may not be supported and could impact device performance.

BPC100 USER GUIDE 9
Status Indicators
The Power button on the front of the device has a light that indicates the status of your BPC100.
LED Color
State
Meaning
Blue
Solid
Incoming/Outgoing Call (including 911)
Call Waiting
Conference Call
Call Forwarding Enabled
Software Update in Progress
Blue
Blinking
Voicemail Available
Missed Call
Software Update Complete
BPC100 Running on Backup Batteries
Red
Blinking
No Service
SIM Error
SIM Locked
Low Battery
Before making a call, listen for a dial tone on your telephone. If the indicator light on your BPC100 is
blinking red, ensure that the external antennas are connected and move the BPC100 to a location that
receives a better signal.

BPC100 USER GUIDE 10
Getting Started
This section provides instructions for getting your BP100 up and running.
To set up your BPC100 for the first time:
1. Make sure you are subscribed to an eligible voice plan.
2. Install the supplied AA batteries.
3. Install the external antennas.
4. Power on the BPC100 unit.
5. Connect your phone.
6. Connect any security system.
7. Connect to the internet.
8. Activate your BPC100.
Installing the Batteries
Your BPC100 comes with both an AC wall charger and three replaceable, non-rechargeable AA
batteries in case of power failure.
During a power outage or if the wall charger is unplugged, the BPC100 continues to run off the
batteries, and the LED indicator blinks blue. Data service will not be available in battery mode.
NOTE: During a power outage, only corded phones that do not require electric power can be used to
make or receive calls (including calls to 911).
If the batteries’ charge is low, the LED indicator light blinks red. To view the current strength of your
BPC100 batteries, use a web browser to access the Web Interface (see Using the Web Interface on
page 20). The battery strength is displayed on the banner at the top.
To install the batteries:
1. Carefully remove the battery cover from the BPC100 and set it aside.
2. Install the three AA batteries that came with the unit.
3. Replace the battery cover by setting it on the BPC100 where the notches align, then press on
the cover until it clicks into place.
IMPORTANT: Whenever you remove or insert the batteries, make sure your BPC100 is not connected
to any device or power source.

BPC100 USER GUIDE 11
Backup Battery Tips
•Battery life depends on the network, signal strength, temperature, features, and accessories
you use.
•Generally, talk usage time on backup batteries is approximately three hours, and standby time
is approximately 23 hours.
•Replacing batteries will extend the usage time during a power outage.
•When battery charge is low, the LED indicator on the Power button flashes red.
•To view the current strength of your BPC100 batteries, use a web browser to access the Web
Interface (see Using the Web Interface on page 20). The battery strength is displayed on the
banner at the top.
•Do not use sharp objects or excessive force or remove the battery, as this may damage the
BPC100 and the batteries.
•Never expose batteries to temperatures below -20°C (4°F) or above 60°C (140°F).
Installing the External Antennas
Two external antennas are included with the BPC100 to improve connection and increase signal
strength. Inseego recommends installing both onto the antenna connectors on the BPC100:
1. Align each antenna with a connector and screw securely into place.
2. Use the following installation instructions to comply with FCC rules on RF exposure. Failure to
follow these guidelines can result in operations that exceed RF exposure limits.
•Maintain a minimum distance of at least 30 cm (12 in) from all persons.
•Use only the antennas supplied by Inseego. Never use an antenna from another vendor or
another source.
NOTE: If installing or removing antennas after the initial device setup, you must restart the BPC100.
Press and hold the Power button for three seconds until the device is off. Once powered off, press the
Power button to turn the device back on.

BPC100 USER GUIDE 12
Powering On
To power on your BPC100:
1. Position the BPC100 near an AC outlet.
2. Plug the AC power cord and USB cable into the USB port on the back of the BPC100.
3. Plug the other end of the power cord into an appropriate electrical outlet.
4. Press and hold the Power button on the front of the BPC100 to turn the system on.
WARNING!Use only the power cord that came with your BPC100 to avoid damage that may void the
warranty.
The LED indicator is blue when the device is turned on.
If the LED indicator blinks red, there might not be a strong enough signal. Make sure both antennas
are properly installed. If necessary, move the BPC100 to an alternative location that provides a
stronger signal.
To power off the unit, press and hold the Power button.

BPC100 USER GUIDE 13
Connecting a Phone
The BPC100 provides one phone port to connect to your home phone.
1. Unplug your phone from the wall port.
WARNING!Do NOT plug the BPC100 into your phone wall port.
2. Plug the end of the phone cord that was just removed from the wall port into the PHONE
port on the back of the BPC100. The other end of the cord must remain plugged into the
back of your phone’s base unit.
WARNING!Do NOT plug a phone into the yellow port labeled ALARM. Doing so will stop the
device from working.
NOTE: The BPC100 does not support fax, Text Telephone (TTY), or Real Time Text (RTT).

BPC100 USER GUIDE 14
Connecting a Security System Alarm
The BPC100 provides an alarm port for connecting a security system. Contact your security system
provider before connecting the BPC100 to your security system. In the event of an alarm, the security
system will use the BPC100 to call authorities.
1. Plug the end of the alarm cable into the yellow port (labeled ALARM) on the BPC100.
NOTE: An alarm cable is not included with the BPC100.
2. Plug the other end of the cable into the alarm port of the security system.
NOTE: The BPC100 may not be compatible with all security systems.
NOT
NOTE: Alarm company central station servers use a variety of signaling protocols to enable
communication from a user’s alarm system to the alarm company’s central station. The Security
Industry has not standardized a single communication protocol. While all central station server
protocols have been developed to work over fixed, copper telephone lines, not all of these protocols
work correctly over wireless networks. The BPC100 supports the most widely used central station
server protocol called Contact-ID. Alarm calls using other central station server protocols are not
supported. The quality of the end-to-end transmission path may affect the quality of individual alarm
calls.

BPC100 USER GUIDE 15
Connecting to the Internet
The BPC100 provides an Ethernet port that can support data devices.
1. Plug the end of an Ethernet cable into the INTERNET port on the BPC100.
NOTE: An Ethernet cable is not included with the BPC100.
2. Plug the other end of the cable into your data device.
Activating your BPC100
A service plan is required to make and receive calls. Contact your service provider to set up a service
plan.
Make a call to test service. Note that in most areas, you will need to include the three-digit area code
even for local calls.
Transferring Your Existing Number
IMPORTANT: Customers transferring a phone number from another service provider will not be able
to receive calls on the BPC100 until the transfer process is complete. This process can take 2–10
business days.
Once your phone number transfer is complete, disconnect your phone from the wall port and connect
it to the BPC100. After powered on, you will be able to make and receive calls through the phone
connected to the BPC100.

BPC100 USER GUIDE 16
Caring for your BPC100
Like any electronic product, the BPC100 must be handled with care to ensure reliable operation. The
following guidelines are recommended:
•Protect the BPC100 from liquids, dust, and excessive temperatures.
•Adhesive labels can be used to mount the BPC100 on a wall. Place the adhesive labels on the
bottom of the device. Do not apply adhesive labels over any vents or ports; this may cause the
BPC100 to potentially overheat or alter the performance of the antenna.
•Store the BPC100 in a dry and secure location when not in use.
•Never leave the BPC100 in an unattended vehicle due to uncontrollable temperatures that
may be outside the desired temperature range for this BPC100, refer to page 41 for
temperature ranges for the BPC100.
Resetting the BPC100
The master reset button is in a small hole located on the bottom of the BPC100 battery compartment.
This button returns the device to factory settings.
To reset the BPC100:
1. Place one end of an unfolded paper clip into the master reset button hole.
2. Press the paper clip on the button for five to six seconds; the BPC100 will restart.

BPC100 USER GUIDE 17
2
Using your BPC100
Making Calls
Receiving Calls
Using Voicemail
Using Call Forwarding

BPC100 USER GUIDE 18
Making Calls
Before making a call, make sure the LED indicator on the Power button is solid blue.
1. Place a call by entering the desired phone number. In most areas, you will need to include the
three-digit area code, even when dialing a local number.
2. When your call is complete, simply hang up the phone.
Restrictions
The following types of calls cannot be made with your BPC100:
•Collect or operator-assisted calls
•Phone numbers beginning with 500, 700, 900, 976
•Dial-around calls (e.g., 1010-XXXX)
•DSL or dial-up internet service
•Text Telephone (TTY) or Real Time Text (RTT) calls
•Calls to Medical or Life Alert systems

BPC100 USER GUIDE 19
Receiving Calls
As soon as your BPC100 is set up and your voice service have been activated, it will be able to receive
calls. When an incoming call is received, answer the attached phone as you normally would. NOTE: If
you have a new phone number, be sure to share it with family, friends, and business contacts.
Call Waiting
When a call comes in while you are on the phone, you hear a click and the incoming phone number
appears on the phone screen (if available). Depress the Flash button on the phone to put the first call
on hold and answer the second call. Hang up or press Flash again to reconnect with the first call.
Missed Calls
If you do not pick up an incoming call, the BPC100 LED indicator light blinks blue.
Using Voicemail
Your service provider may offer integrated voicemail. Contact your service provider for instructions on
using voicemail.
Accessing Voicemail with a Shortcut
You may be able to use a shortcut feature to access voicemail messages, depending on the
capabilities of the phone you use with the BPC100. Please refer to the user material that came with
your phone.
If your wired phone does not support a shortcut feature to access voice messages, you may have the
option to save your voicemail number into the address book on the handset and assign that number
to the #1 speed dial position on your phone’s keypad.
Using Call Forwarding
Support for call forwarding is dependent on your service provider. Contact your service provider for
instructions on enabling/disabling call forwarding.

BPC100 USER GUIDE 20
3
Using the Web Interface
Introduction
Overview Page
Managing Settings
Software Update Page
Viewing Info About the BPC100
Getting Help