Mitel 3000 User manual

Global Headquarters

Tel: +1(613) 592-2122

Fax: +1(613) 592-4784

U.S.

Tel: +1(480) 961-9000

Fax: +1(480) 961-1370

EMEA

Tel: +44(0)1291-430000

Fax: +44(0)1291-430400

CALA

Tel: +1(613) 592-2122

Fax: +1(613) 592-7825

Asia Pacific

Tel: +852 2508 9780

Fax: +852 2508 9232

For more information on our worldwide office locations, visit our website at www.mitel.com/offices

THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the

date of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you

as a result of having made this document available to you or based upon the information it contains.

M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders.

www.mitel.com

Phone Quick Reference

User Guide

MITEL

3000

Mitel 3000

Phone Quick Reference Guide

Introduction to your Feature Phone

Welcome

The Mitel 3000 system is a very powerful business communication system that

provides a comprehensive solution for both voice and data needs.

This quick reference guide highlights some of the many voice facilities that are

provided by the system. You can use a standard telephone or the eight key and the

sixteen key Feature Phones that have extensive features. This guide helps you to

use both types of phone.

Mitel 4110/4120 Feature Phoness

To get the most from your Mitel 3000 system, we recommend that you use the

specially designed Mitel 3000 Feature Phones.

This diagram illustrates the Mitel 4120 sixteen key Feature Phone.

This diagram illustrates the Mitel 4110 eight key Feature Phone.

4 Function keys

Hold

Programming

Message Retrieval

Speed-Dial Lists

Volume keys

Voice message-

indicating light

Clear key Scroll / Edit keys

Mute key

6 Display keys

Speaker and

light

Data socket

Programmable

Keys

Headset

socket

4 Function Keys

Hold

Programming

Message Retrieval

Speed-Dial Lists

6 Display keys

Volume Keys

Voice message-

indicating light

Clear key Scroll / Edit keys

Mute key Speaker and

light

Data socket

Programmable

Keys

Headset

ocket

Mitel 3000

Phone Quick Reference Guide

How to use your Mitel 4110/4120 Feature Phone

Phone Setup

To select a different Ringing Tone or Display Contrast

Select çProgram

Press the Scroll Down key Ô

Select çRinging Options and select a different ringing tone.

Select çContrast Options and select a different level of contrast.

Answering and making calls

Answer a call that is ringing on the Feature Phone

Pick up the handset or

Select çAnswer The Call and / or pick up the handset.

Answer a call that is ringing on the Feature Phone using hands-free

Select çAnswer The Call or press

Make an external call

Pick up the handset.

Press the Line key or Dial 0 and dial the number. If you are dialing over ISDN

enter # after the last number to expedite dialing.

Make an internal call

Select çInternal Call

Select çExtension,or.

Dial the extension number (20 - 59), and

Pick up the handset, or press

Transferring calls

Note: The following instructions assume you are on a call.

Transfer a call to an internal number

Select çInternal transfer

Select çExtension and when the call is answered

Select çTransfer

Transfer an external call to an external number

Select çExternal Transfer

Select an available line as indicated by “◊” and then

Dial the external number and when the call is answered

Select çTransfer

Mitel 3000

Phone Quick Reference Guide

Re-directing calls

Note: The following instructions assume that your extension is ringing.

Re-direct a call to another extension

Select çRe-Direct The Call

Select çExtension

Re-direct a call to your Voice Mail box

Select çDivert To Voice Mail

Diverting calls

Divert all calls

Press the Scroll Down Dial (Ô) until "Divert" is displayed.

Select çDivert

Select çDivert All Calls

Dial the internal extension number, or

Dial 0 and the desired external number and press "Confirm"

Or press "Divert To Voice Mail"

Cancel Divert all calls

Select çCancel Diverting

Divert calls when your extension is busy

Press the Scroll Down Dial (Ô) until "Divert" is displayed.

Select çDivert

Select çDivert When Busy

Dial the desired extension number, or

Dial 0 and the desired external number and press "Confirm", or

Press "Divert To Voice Mail".

Cancel Divert a call on busy

Press the Scroll Down Dial (Ô) until "Divert" is displayed.

Select çDivert

Select çDivert When Busy and the Diverting is cancelled.

Divert calls when your extension does not answer (after four rings)

Press the Scroll Down Dial (Ô) until "Divert" is displayed.

Select çDivert

Select çDivert On No Answer

Dial the desired extension number, or

Dial 0 and the desired external number and press "Confirm", or

Press "Divert To Voice Mail".

Cancel Divert a call on no answer

Press the Scroll Down Dial (Ô) until "Divert" is displayed.

Select çDivert

Select çDivert On No Answer and the Diverting is cancelled.

Mitel 3000

Phone Quick Reference Guide

Diverting group calls

Divert all calls from a group

Press the Scroll Down Key (Ô) until "Group Divert" is displayed.

Select çGroup Divert

Select the group which is to be Diverted

Select çDivert all calls

Dial the internal Extension number, or

Dial 0 and the desired external number, or

Press "Divert to Voice Mail"

Cancel group Divert all calls

Select çCancel Group Divert.

Select the group

Divert calls when the group is busy

Press the Scroll Down Key (Ô) until "Group Divert" is displayed.

Select çGroup Divert

Select the group which is to be Diverted

Select çDivert When Busy

Dial the desired Extension number, or

Dial 0 and the desired external number, or

Press "Divert To Voice Mail"

Cancel group Divert when busy

Press the Scroll Down Key (Ô) until "Group Divert" is displayed.

Select çGroup Divert

Select the group

Select çDivert When Busy and the Diverting is cancelled.

Divert calls when a group does not answer (after four rings)

Press the Scroll Down Key (Ô) until "Group Divert" is displayed.

Select çGroup Divert

Select the group which is to be Diverted

Select çDivert on no answer

Dial the desired Extension number, or

Dial 0 and the desired external number, or

Press "Divert to Voice Mail"

Mitel 3000

Phone Quick Reference Guide

Cancel group Divert on no answer

Press the Scroll Down Key (Ô) until "Group Divert" is displayed.

Select çGroup Divert

Select the group

Select çDivert On No Answer and the Diverting is cancelled.

Voice Mail

Note: Voice Mail services require the Voice Mail module to be installed.

Enter a personal greeting

Press , and

Select çVoice Messaging

Enter your extension number or select the extension from the menu

Then enter your Voice Mail box Password (default is 1111) followed by #.

Select çGreetings

Follow the text and voice prompts to enter and check your greeting.

Turn on your Voice Mail

"Divert On No Answer" to the Voice Mail is automatically set when a voice

mailbox is assigned to your extension.

You may also select the other Diverting options as required.

Press the Scroll Down key Ôuntil "Divert" is displayed.

Select çDivert

Select çDivert When Busy or

Select çDivert All Calls

Select "Divert To Voice Mail".

Retrieve messages from your Voice Mail box

Select çNew Voice Messages

Enter your extension number. You will be prompted to:

Enter your Voice Mail box Password, followed by #.

Select çPlay

Change your Voice Mail box Password

Press , then

Select çVoice Messaging and enter your extension number.

Enter your existing password, (default is 1111), followed by #.

Press the Scroll Down key (Ô)

Select çChange Password and

Enter your new password (up to 8 digits long - e.g. 12341234).

Select çConfirm

Mitel 3000

Phone Quick Reference Guide

Personal Speed-Dials

Program your personal Speed-Dial list – numbers and names

Press , then

Select çPersonal Entries

Select the index you want to program, and

Enter the number.

Select çConfirm

When prompted to enter a name:

Press 2once for A, twice for B, three times for C; press 3once for D, twice for E,

three times for F; and so on. Wait two seconds for the screen cursor to move on

before entering the next letter. A maximum of ten characters per name (including

spaces) is allowed. On completion of the name

Select çConfirm

Press to finish programming.

Dial a number from your personal Speed-Dial list

Press , then

Select çPersonal Speed Dial

Select the desired location and the number will be dialed.

System Speed-Dials

Any extension can program the 500 system speed dial numbers once the

speed-dial password is entered by them.

Program system Speed-Dial list – numbers and names

Press , then

Press the Scroll Down Dial (Ô)

Select çSystem Entries and then

Enter the Speed-Dial password (0000 in default)

Select the index you want to program, and

Enter the number, and then

Select çConfirm. When prompted to enter a name,

Press 2once for A, twice for B, three times for C; press 3once for D, twice for

E, three times for F; and so on. Wait two seconds for the screen cursor to

move on before entering the next letter. A maximum of ten characters per

name (including spaces) is allowed. On completion of the name

Select çConfirm. Then select the outgoing line group.

Press to finish programming.

Dial a number in the system Speed-Dial list

Press , then

Select çSystem Speed Dial and then

Enter the first letter of the name or scroll through the list

Select the entry and the number is dialed

Mitel 3000

Phone Quick Reference Guide

Using a standard telephone

The Mitel 3000 system supports standard tone dialing telephones.

Making calls

Make an external call

Lift handset or use hands-free if available.

Obtain a free line by dialing 9. Dial the digits. If dialing over ISDN press # to

send the digits immediately.

Make an internal call

Lift the handset or use hands-free if available.

Dial the extension number (20-59), or

Dial 0 for the operator.

Transfer an external call to an internal extension

Press Hookflash.

Dial the extension number.

Replace the handset.

Put an external call on hold

Press Hookflash.

Replace the handset to continue to use phone.

Note: The call remains on hold for ninety seconds when the telephone is idle. If

the telephone is busy, it will ring when the handset is replaced.

To park an external call

Press Hookflash.

Dial 712.

Replace the handset.

To retrieve a call from park

Dial 712 from any phone.

The parked call is retrieved.

Diverting calls

Divert all calls

Lift handset or use hands-free if available.

Dial 732.

Dial the extension number, or

Dial the external phone number (including line access code 0) followed by #.

Cancel Divert all calls

Lift handset or use hands-free if available.

Dial 732.

Mitel 3000

Phone Quick Reference Guide

Divert calls when your telephone is busy

Lift handset or use hands-free if available.

Dial 733.

Dial the extension number, or

Dial the external number, (including line access code 0) followed by #

Cancel Diverting on busy

Lift handset or use hands-free if available.

Dial 733.

Divert calls when your telephone is not answered (after four rings)

Lift handset or use hands-free if available.

Dial 734.

Dial the extension number, or

Dial the external phone number (including line access code 0) followed by #.

Cancel group Divert on no answer

Lift handset or use hands-free if available.

Dial 734.

Divert Group calls

Divert all calls from a group

Lift handset or use hands-free if available.

Key 792 followed by the Group number (180 - 199)

Dial the Extension number, or

Dial the external phone number (including line access code 0) followed by #.

Cancel group Divert all calls

Lift handset or use hands-free if available.

Dial 792 followed by the Group number (180 - 199).

Divert calls when the group is busy

Lift handset or use hands-free if available

Dial 793 followed by the Group number (180 - 199)

Dial the Extension number, or

Dial the external number, (including line access code 0) followed by #.

Cancel group Divert when busy

Lift handset or use hands-free if available

Dial 793 followed by the Group number (180 - 199).

Mitel 3000

Phone Quick Reference Guide

Divert calls when a group does not answer (after four rings)

Lift handset or use hands-free if available

Dial 794 followed by the Group number (180 - 199)

Dial the Extension number, or

Dial the external phone number (including line access code, e.g. 0) followed by #.

Cancel group Divert on no answer

Lift handset or use hands-free if available

Dial 794 followed by the Group number (180 - 199).

Voice Mail

Note: Voice Mail services require the Voice Mail module to be installed.

Turn on your Voice Mailbox

When you are allocated a Voice Mail box ‘Divert on no answer’ is

automatically set to your Mail box.

The Mail box code is 710.

To Divert all your calls to your Voice Mail box dial 732 followed by 710.

To Divert on Busy to your Voice Mail box dial 733 followed by 710.

Retrieve messages from your Voice Mailbox

Lift handset or use hands-free if available.

Dial *and enter you mailbox number (extension number) and your voice mail

password (1111).

Dial 1 to start replaying messages.

Note: Broken dial tone is heard when you have new messages in your voice

mailbox.

Speed-Dialing

Program your personal Speed-Dial list

Lift handset or use hands-free if available.

Dial 75.

Enter the location (01-30) where you want to store the number,

Dial the number to store. Replace the handset.

Dial a number from your personal Speed-Dial list

Lift handset or use hands-free if available.

Dial 74.

Enter the location (01-30) of the number required, and the number is

automatically dialed.

Dial a number from the system Speed-Dial list

Lift handset or use hands-free if available

Dial a system speed number – 8001 to 8500.

Feature Codes

Mitel 3000

Phone Quick Reference Guide

Feature Code Feature Code

Account Codes 791 Log out of all Hunt

groups you are a

member of

723 * 0

Call Pick-up (incoming

calls only) 726 Night Service – on/off

(Extension 20 only) 738

Call Pick-up Group (all

calls) 727 Operator/Group 11 9

Call Waiting Tone

Protection 725 (Hookflash

725) Page All 795

Conference R3 PA announcement 720

Display Messages 729 (1 - 8) PA – answer 717

Do Not Disturb –

set/cancel 736 Page – Feature

Phones 716

Door Open 731

(Hookflash 731) Park Hookflash 712

Extensions 20 - 59 Phantom Mailbox

numbers 100 - 109

Extension Groups 180 - 199 Pick up parked call 712

Extension Lock -

lock/unlock 713 xxx Redial 77

Extension Lock –

change code 714 xxx Reminder Call 718

Extension Swap 702 + Extension

lock code Reminder Call

cancel 718*

External Call Hold Hookflash Reset telephone 739

Follow Me 735 (Password)

xx Retrieve a call

placed on hold 719

Divert All Calls 732 xx Return and Release

in two call handling Hookflash 1

Divert on No Answer 734 xx Return and Hold in

two call handling Hookflash 2

Divert when Busy 733 xx Ring Back Hookflash 5

Group Divert All Calls 792 Saved Number

Redial 781-785

Group Divert on no

Answer 794 Single extension

Page 715

Group Divert when

Busy 793 Speed-Dial,

accessing personal

numbers

74 (01-30)

Hookflash to line Hookflash 722 Speed-Dial ,

accessing system

numbers

8001-8500

Internal Call waiting Hookflash 8 Speed-Dial,

programming

personal numbers

75(01 -30)

Line Access - Group 1 0 System voice

mailbox on / off 737

Line Access - Groups

2 - 11 760 - 769 Tone Protection 725

(Hookflash

725)

Line Access -

Individual Lines #501 - #520 Voice Mail box

number 710

Individual Hunt group 723 (180 - 199) Voice mail–

retrieving *

groups you are a

member of

723 *1

Notes:

Mitel 3000 Phone Quick Reference Guide

Issue 1, November 2008

PN LR2733.09505

Global Headquarters

Tel: +1(613) 592-2122

Fax: +1(613) 592-4784

U.S.

Tel: +1(480) 961-9000

Fax: +1(480) 961-1370

EMEA

Tel: +44(0)1291-430000

Fax: +44(0)1291-430400

CALA

Tel: +1(613) 592-2122

Fax: +1(613) 592-7825

Asia Pacific

Tel: +852 2508 9780

Fax: +852 2508 9232

For more information on our worldwide office locations, visit our website at www.mitel.com/offices

THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the

date of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you

as a result of having made this document available to you or based upon the information it contains.

M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders.

www.mitel.com

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3000

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