Zte WP228+ User manual

ZTE WP228 CDMA Wireless Phone
User Guide
Neotel (Pty) Ltd
www.neotel.co.za
Reg No. 2004/004619/07
44 Old Pretoria Main Road, Halfway House, Midrand, 1685, Gauteng South Africa
Telephonenumber [phone] Facsimile number [phone]
DIRECTORS: N Srinath* (Non-Executive Chairman) S Joshi**** (Managing Director & Chief
Executive Ofcer) S Baweja* C Sassoulas*** R Dhawan* XK Memani FJP Ndoroma** SS
Ntsaluba SG Ranade*
ALTERNATEDIRECTORS: WM van der Vyver**
(*India, **Namibia, ***French, ****New Zealand)
1. Know Your Phone
Your ZTE WP228 device requires an Active RUIM card inserted in order
for the device to function on the Neotel Network.
2. Key Instruction
Key Description
1: Scrolling keys
(Up/Down/Left/
Right key)
Press these keys to scroll cursor to the left,
right, up or down when inputting characters or
selecting items.
2: OK Key
Conrm the commands and options selected.
Conrm the characters inputting.
Enter the middle-bottom submenu on the
screen.
3: Left select key Enter main menu.
Enter the left-bottom submenu on the screen.
4: Number keys Input numbers and characters.
5: * key, # key
Perform different functions under different con-
ditions.
In standby mode, hold the * key to lock the
phone; follow the prompt on the screen to
unlock the phone.
In standby mode, hold the # key to turn on/off
the silent mode.
6: Right select key Enter right-bottom submenu on the screen.
Return to the previous page.
7: CLR/BACK key Erase character(s) when inputting characters.
8: EXIT key
End an active call or reject a call.
Hold this key to Power on/Power off the phone.
Exit from any interface to standby mode.
9: CALL/REDIAL
key
Make a call or answer an incoming call.
In standby mode, pressthis key to enter recent
calls list.
10: Hands Free key
If you are using the handset to call and want to
transfer the call to the speakerphone, press this
key and hang up the handset to put conversa-
tion on the speakerphone.
Press this key to end a hands-free call.
Important:
In this guide, “press” a key means to press the key once, “hold” a key
means to press the key for 2 or 3 seconds.
3. Interface Icons
Icon Description Icon Description
Signal strength New message
Silent mode Hands-free mode
Power indicator Alarm clock
4. Installation
4.1 Handset
Connect phone base and handset via curly cord.
4.2 External power adapter
Connect the external power adapter to external AC socket.
4.3 RUIM Card
Power off the phone and remove other external power supplies.
Remove the battery cover and remove the battery of the phone.
Insert RUIM card into RUIM card slot. Make sure that the contact area of
the card is facing down, and the slanting corner matches with the RUIM-
card slot.
Put in the battery and attach the back cover.
5. How to Power On/Off
To power on. Hold the EXIT key to power on the phone.
To power off. Hold the EXIT key to power off the phone.
Important:
It is strongly recommended to connect the phone to external power
outlet, and use internal battery to power your phone only when external
power fails or is not available. The phone will charge the internal battery
automatically when it is connected to external power outlet.
6. How to Make a Call
There are two methods for making a call.
6.1 Therstmethod:
Pick up the handset or press the Hands Free key.
Enter the phone number, wait for several seconds to send the call auto-
matically or press the CALL/REDIAL key to make the call.
Select recipient’s number from Contacts, or press the CALL/REDIAL key
to select a number from the recent calls list, and then press the CALL/
REDIALkey to make the call.
6.2 The second method:
Enter the number or select recipient’s number from Contacts, or press
the CALL/REDIAL key to select a number from the recent calls list, and
then press the CALL/REDIAL key to make the call.
Important:
Add the international prefix, country code and area code (without the
leading 0) before the number when making an international call.
Hold the 0 key for the international prex “+”, or input international prex
e.g. “00” directly.
7. Messages
Select Menu→Messages.
Select New Message to create new message: key in receiver’s phone
number or press the OK key to select from Contacts list, press the Down
key to input message text, Press the OK key to send the message.
Select Inbox to view messages received.
Select Drafts to view draft you saved.
Select Outbox to view the stored messages.
Select Sent to view the sent messages.
Select SMS Settings to set the message conguration.
Select Templates to view or edit the default text.
Select Delete Message to erase certain messages.
Select Memory Status to view the memory information of message box.
8. How to Access the Neotel Data Network
Connect the phone and the computer with the USB data cable.
Install the ZTE dial-up software, namely JoinME and add a shortcut to
your desktop.
If the software does not install automatically as it may be blocked due to
antivirus software, open my Computer, double click on the JoinMe icon,
thereafter double click on setup and follow theInstallShield Wizardin-
structions to complete the setup.
By setting up your username and password under the JoinME software
application, you are able to access the Neotel Network.
8.1 Step on how to set up your internet settings.
Double click on the Join ME icon.
The below screen will open.
Click on settings
The Settings menu will open up where you will be required to enter your
User Name and Password as per the illustration below.
Once your User Name and Password has been entered click on Ok.
Important:
User Name and Password is available in your NeoConnect Voice Wel-
come Letter.
9. Phone Lock Code
Phone code could prevent your phone from illegal using. The default
handset password is 0000. Change it to your own phone password for
personal security reasons.
10. RUIM PIN Code and PUK Code
PIN code:
Do not share the RUIM PIN code of your phone to prevent unauthorized
usage.
PUK code:
The RUIM card will be locked if you enter a wrong RUIM PIN code three
times consecutively.
You need PUK code to unlock it.
Important:
Your RUIM PIN code and PUK codes are recorded on your RUIM casing;
Alternatively you can contact the Neotel Contact Centre on 0860 Neotel
(636835) to obtain your PUK number.
11. Text Input
Operation Method
Input Letters Multi-tap Input — “Abc/abc/ABC” press correspond-
ing letter key till the letter appears.
Input Words eZiText Input — “Eng”, press any key once to key in
any word.
Input Digits Numbers Input — “123”, press digital key once.
Input Symbol
Symbols Input — Pressthe * key to enter the symbols
mode and press corresponding digital key.
Or press the “1” key till the symbol (common sym-
bols) appears except for numbers input mode.
123456789

Input Space Press the “0”key, except for the numbers input
mode.
Erase Character Press the CLR/BACK key.
Move cursor Press the Scrolling keys.
Change input mode Press the # key to select another text mode.
12. Menu Function
The contents in the following table briey describe the functions of the
phone.
Function Selection Description
Add Name Menu→Contacts→Add
Name
Add a new contact to the
phone or the RUIMcard.
All List Menu→Contacts→All List View all the contacts in the
phone or RUIMcard.
Groups Menu→Contacts→Groups
View the Group’s name and
change some related settings
about the group.
Speed Dials Menu→Contacts→Speed
Dials
Call a contact by holding a
number key (2~9) for a few
seconds.
Memory Status Menu→Contacts→Memory
Status
Check the storage information
about the phone or RUIM card.
Call History Menu→CallHistory→Call
History View the call history.
Function Selection Description
Call Duration Menu→CallHistory→Call
Duration
View the dialed/answered /all
calls’ time, and you can also
clear the call time.
Prole Menu→Settings→Proles Select and modify the phone
prole.
Display Set-
tings
Menu→Settings→Display
Settings
You can change the settings of
screen or banner.
Phone Settings Menu→Settings→Phone
Settings
Set the phone or view the ver-
sion information of the phone.
Call Settings Menu→Settings→Call Set-
tings Make the call settings.
Time & Day
Settings
Menu→Settings→Time&
Day Settings Set the time and date format.
Security Set-
tings
Menu→Settings→Security
Settings
Change the settings about the
phone/PINcode, restore factory
settings and clear user data.
Alarm Menu→Tools→Alarm Set reminder time.
Calculator Menu→Tools→Calculator Use calculator to count.
13. To the Owner
Some electronic devices are vulnerable to electromagnetic interference
sent from this phone if inadequately shielded. Use phone at least 20
cm or as far away as you can from TV sets, radio and other electrical
appliances as to avoid electromagnetic interference.
Operating the phone may interfere with medical devices like hearing aids
and pacemakers, or other medical devices in hospital. Consult a physi-
cian or the manufacturer of the medical device before using phone.
Be aware of the usage limitation when using phone at places such as oil
warehouses, or chemical factories, where there are explosive gases or
explosive products being processed, because even if your phone is in
idle state, it still transmits radio frequency (RF) energy. Therefore, power
off your phone if required.
Keep out of the reach of small children. Phone may cause injury if used
as a toy.
13.1 Phone Use
Please use original accessories or accessories that are authorized by
the manufacturer.
Using any unauthorized accessories may affect your phone’s
performance and will void your warranty if determined to be the cause for
the hardware failure.
As your phone can produce electromagnetic eld do not place it near
magnetic items such as computer disks.
Do not expose your phone to direct sunlight or store it in hot areas. High
temperatures can shorten the life of electronic devices.
Prevent liquid from leaking into your phone. Any form of liquid damage
will void the warranty on this device.
Disconnect external power supply and do not use your phone during a
thunderstorm.
Unplug the external power adapter or remove battery when your phone
is not in use, esp. for a long period of time.
It is highly recommended to charge the battery before initial use. The
battery might have been discharged during storage and delivery.
Do not attempt to disassemble the phone by yourself. Non-expert han-
dling of the devices may damage them and void the warranty.
13.2 Battery Use
Do not short-circuit the battery, as this can cause excessive heat and
re.
Do not store battery in hot areas or dispose of it in a re to avoid explo-
sion.
Never use any damaged chargers or batteries in the device.
Recycle old or damaged batteries and do not dispose of as normal
waste.
Warning: If the battery is broken, keep away from substance inside. If the
substance gets in contact with your skin, rinse with cold water and consult a
doctor for help if necessary.
13.3 Cleaning and Maintenance
The phone is non-waterproof, keep it dry and store in shaded and cool
place.
If you want to clean your phone, use clean fabric that is a bit wet or anti-
static. Do not use harsh chemical cleaning solvents or strong detergents
to clean your phone such as alcohol, dilution agent and benzene. Pow-
er-off your phone before you clean it.
Use phone within a temperature range of -10°C~+55°C and the humidity
less than 95%.
14. Limited Warranty
14.1 Scope and duration of an OBF (out of box failure)
How to determine if a device is an OBF:
The device was issued by an authorized Neotel Sales Channel.
The device was not subject to any unauthorized repairs or modications.
The device was not subject to any abuse of physical damage due to neg-
ligence.
The device must be returned in its original sales package, undamaged.
The MEID on the packaging and the device must be the same.
All accessories as issued at point of sale must be present and returned
in their original state.
A valid copy of the Customer’s Proof of Purchase or Customer Agree-
ment Form must be provided.
A Customer has 30 days to return a faulty device to Neotel to claim an
OBF replacement.
Should the device be returned by the Customer post 30 days, it will be
treated as a repair should the conditions be met
14.2 Scope and duration of warranty
The device carries a limited warranty providing that:
The device was at the time of its original purchase sold through an au-
thorized Neotel sales outlet.
Free of defects in materials and workmanship under normal use and ser-
vice.
The device was not physically damage due to Customer negligence or
abuse.
The warranty is:
Applicable to the original purchaser (end user) only and not transferable.
Valid for a period of 24 months from date of purchase on the device and
6 months on all accessories.
Void if a copy of the proof of purchase or Customer Agreement Form
cannot be provided at the time of the warranty claim.
Only valid in the countries it is sold in.
Only applicable to the hardware components of the device and accesso-
ries.
From time of replacement or repair the device shall continue to be war-
ranted for the remaining time of the Warranty period OR three months
from date of repair / replacement (whichever is longer).
If applicable, the Customer is responsible to ensure all programs, data or
removable storage media is backed up before the device is repaired or
replaced.
The following information needs to accompany the faulty unit:
The model and MEID number.
Completed Fault Repair Card (internal use only).
Full address and contact details of the Customer.
A valid copy of the Proof of Purchase or Customer Agreement Form.
14.3 Limitationsof warranty
Damage and failure to operate resulting from:
Rough handling, accident, neglect, general wear and tear through utiliza-
tion, installation and/or operation of the device which does not comply
with the user manual, exposure to moisture, dampness or extreme ther-
mal or environmental conditions or a rapid change in such conditions,
corrosion, oxidation, unauthorized modications, unauthorized opening
or repair, repair by use of unauthorized spare parts, accidents, forces of
nature or any other actions beyond the reasonable control of the manu-
facturer.
Defects caused by the fact that the battery was short-circuited or if the
seals of the battery enclosure or the cells are broken or show evidence
of tampering.
Blacklisted devices.
Tampering or modication of device by unauthorized third parties.
Tampering with the device resulting in the warranty seals, serial number,
MEID, and/or the water indicators no longer being intact, erased, de-
faced, altered or illegible.
Any issues that are a direct or indirect cause of the Network, its services
and its coverage.
14.4 Warranty claim process
For after sales support and warranty claims the Customer has two
options:
Contact the Neotel Contact Centre on 0860 Neotel (0860 636835)
Return the device to the nearest Neotel outlet, together with all compo-
nents and accessories and Proof of Payment or Customer Application
Form.
For all warranty claims, a Fault Job Card will be completed which in-
cludes all the Customer details, device details, outlet details and a de-
tailed description of the fault.
Faults that occur within 30 days of the purchase date that fall within the
warranty conditions will be classied as “Out of Box” failure and the de-
vice will be then replaced with a new device.
Any faults on in warranty devices post 30 days from date of purchase will
result in the device being replaced with service stock.
14.5 For out of Warranty devices, the following applies:
At a minimum repair cost of R340 (excl. VAT), it is deemed that a device
out of warranty is BER (Beyond Economical to Repair).
Neotel will make refurbished devices available to Customers at 60% of
the original purchase price of a new sales unit, or alternatively a new de-
vice can be purchased to replace the out of warranty device.
The Warranty of a refurbished device is three (3) months from the date of
purchase.
Limitations of warranty also apply to refurbished devices.
This warranty is end user’s sole remedy and Neotel’s sole liability for
defective or nonconforming items, and is in lieu of all other warranties,
expressed, implied or statutory, including but not limited to the implied
warranties of merchantability and tness for a particular purpose, unless
otherwise required under the mandatory provisions of the law.
15. Limitation of Liability
Neotel, nor its Supplier, ZTE shall not be liable for any loss of prots or
indirect, special, incidental or consequential damages resulting from or
arising out of or in connection with using of this product, whether or not
Neotel or ZTE had been advised, knew or should have known of the pos-
sibility of such damages, including, but not limited to lost prots, interrup-
tion of business, cost of capital, cost of substitute facilities or product, or
any downtime cost.
16. Troubleshooting
Problem Check Point
No response when pressing the
phone keys. Restart the phone.
No display on screen when the
device is disconnected from
external power supply.
Check whether the battery is charged.
Conrm the battery is not damaged.
Restart the phone.
Incoming call alerts not audible. Check the silent mode and the ringtone
volume.
There is no alarm clock tone. Check whether the alarm clock is
enabled or not.
Cannot send short message.
Ensure you are in coverage.
If on Prepaid, ensure you have a positive
airtime balance.
If on Postpaid, ensure your account is
current and not suspended / barred.
Cannot connect to internet.
Ensure you are in coverage.
Ensure you have entered the correct
username and password as disclosed on
your welcome letter.
If on Prepaid, ensure your prepaid
balance is more than R2.00.
Restart your device.
Other Please contact the Neotel Contact
Centre on 0860 Neotel (636835).
17. Legal Information
All rights reserved.
No part of this publication may be excerpted, reproduced, translated or
utilized in any form or by any means, electronic or mechanical, including
photocopying and microlm.
Only Neotel and ZTE reserve the right to make modications on print er-
rors or update specications without prior notice.
Version No. : 1.1
Edition Date : 01072012
Manual No. : Neo072012.228
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