INSTACHEW PURRFLOW User manual

PURRFLOW
SMART PET FOUNTAIN
INSTRUCTION MANUAL

PACKING LIST 3
PRODUCT OVERVIEW 4
APP SETUP 5
PRODUCT SETUP 8
9PRODUCT CLEANING
10FREQUENTLY ASKED QUESTIONS
12RETURN POLICY
13WARRANTY
TABLE OF CONTENTS

3
PRODUCT NAME: Purrflow Smart Pet Fountain
PRODUCT SIZE: 190*190*160(mm)
RATED POWER: MAX 4.5W
RECOMMENDED PET TYPE: Small to medium pets
PRODUCT MODEL: IC868
MAX CAPACITY: 2L
WEIGHT: 0.660KG
PACKING LIST
Please read this manual carefully before use to ensure safe use of Purrflow Smart Pet Fountain.
PURRFLOW*1 ADAPTER*1 CABLE*1 INSTRUCTION MANUAL*1
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WORKING HUMIDITY: 10%-80%
CONNECTION MODE: WI-FI LINK (2.4GHZ)

PRODUCT OVERVIEW
4
Top cover
Filter slot
Water tank
Body
Indicator light
Power interface
Reset Button
FOR ALL PRODUCT INFORMATION,
CLICK HERE OR SCAN THE QR CODE

APP SETUP
1. Launch the Instachew Infinity App. 2. Click “Register” to create a new
account.
3. After registering a new email,
input the received verification
code to continue creating your
new account.
4. Start setting up your profile,
adding your and your pet’s
informations.
5. You’re all set! It’s now time to link
your device, by clicking “Add
Device” in your homepage
5

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9. Enter the main interface of the
fountain. You can choose to
instantly water by clicking POWER.
6. Choose your Wi-Fi and enter
the password.
7. Wait for the device to connect
to the network. Once successfully
added, proceed with the next step.
8. You can customize the name
of the device, once added, click
the upper right corner to finish
this step.
10. You can turn on the UV light and
make sure the Purrflow is being
cleaned by clicking the UV
Light button.
SCAN THE QR CODE TO DOWNLOAD
THE INSTACHEW INFINITY APP
AND COMPLETE THE INSTALLATION.

11. You can set the running time
you would like to maintain for
each watering session. Choose
your prefered daily schedule and
set it up for every week.
12. You can choose between the Normal
mode which allows you to manually
control the watering, and the Smart
mode which automates the process.
13. You can get notified whenever
the filters need to be changed,
ensuring a safe and healthy
watering of your pets.
14. You can also get notified whenever
the Purrflow needs cleaning to
ensure that the fountain is
always in the best shape.
7

1. Lift the top cover. 2. Fill the water tank with water.
WARNING: NEVER USE HOT OR BOILED WATER !
PRODUCT SETUP
FOR ALL PRODUCT INFORMATION,
CLICK HERE OR SCAN THE QR CODE
8

PRODUCT CLEANING
It is recommended to wash at least once a week to remove dirt and hair, and to change the water thoroughly
to prevent the filter tank from coggling and causing poor water quality or poor water output.
5. Clean the inner wall of the
water storage bucket and dry
the outer wall of moisture
6. When the filter groove is
installed back on the top cover,
check whether the bayonet is
close
1. Remove the water storage top
cover and dean the top cover dirt
2. Gently remove the filter element
and filter groove
3. Clean the filter element tank to
remove hair dirt
4. Clean the water pump to
remove the hair dirt in the
crevice
9

How often do we change the water and how often we need to clean it?
It is recommended to replace or add water every 2-3 days and to clean at least once a week,
and completely change the water to prevent fouling from clogging the filter slot, resulting in
abnormal water quality.
How often does filter core need to be replaced? It is recommended to replace the filter core once a month to maintain a good filter effect.
What kinds of water should be used in the pet fountain? It is recommended to use pure or mineral water.
Does the pet fountain consume lots of power? Is there any noise?
It has a low working power (Max 4.5W) and consumes about 1kWh in 10 days.
The product adopts silent pump and noise reduction design, working without noise.
(there is a natural water sounds to attract pets to drink plenty of water.)
Is there any safety hazard when the power cable of the pet fountain
is bitten by a pet?
The power supply adopts 5V low voltage and 0.6A low current to ensure the safety of pets.
Friendly reminder: use broken power core will have a hazard on pets, please replace it in time.
What are the most suitable sizes of pets for the Purrflow? Suitable for adult cats and small medium dogs.
The motor is sounding as if it will quit soon, making noise. Make sure to only fill the water below the pump. Do not exceed the water level above the pump.
How much water should be filled since there is no MAX LINE? Only fill the water below the pump. Do not exceed the water level above the pump.
What does CLEAN function do in the app? The CLEAN function is a reminder to refill the water or replace the water.
Where is the UV light located? If you remove the lid, and look at the back of the fountain, behind the pump, you will see
a green light, that is the UV light.
What is the reason that the pet fountain does not work after it is
powered on?
1. Check if the power cord is damaged;
2. Check if the bottom power connector is loose;
3. Check if the water pump outlet and hose connection are loose.
FREQUENTLY ASKED QUESTIONS
10

FREQUENTLY ASKED QUESTIONS
How long does the timer for the UV light last? UV light ranges from 0-3 hours.
What does the UV light do for the water within the fountain? The UV light offers a filtration for the water to help keep it clean.
Call us: 1-866-922-5554 Inquiries: [e-mail] Support: [e-mail]
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FOR MORE FAQS AND INFO ABOUT
THE PRODUCT, CLICK HERE OR
SCAN THE QR CODE

How do I receive a refund if I'm unhappy with my Device?
Our products come with a 30-day or 60-day trial period. If for any reason you are dissatisfied
with your purchase. You must only pay for return shipping. If you bought the device from a
third-party reseller, kindly get in touch with your point of purchase for further assistance. In
terms of the warranty, we can help you, but not in terms of the reimbursement.
Do I need an RMA number for a return? How do I get this?
A. To enable us to easily identify the returned unit, it's essential to include an RMA (Return
Merchandise Authorization) number and your name on the box. To acquire an RMA number,
please get in touch with Instachew Customer Support.
B. There's no need to obtain an RMA. To enable us to easily identify the returned unit, it's
essential to include your full name on the box and make sure to provide us with return
tracking information.
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30-DAY SATISFACTION GUARANTEED RETURN POLICY
All of our products purchased directly from Instachew.com are returnable within 30 days from the date of
delivery. Please email [email protected] with your proof of purchase and reason for return.
For larger products, The Purrclean, directly purchased from Instachew.com only, are returnable within 60
days from date of delivery.
For items purchased through Instachew's authorized resellers and distributors, all customers must adhere
to those resellers and distributors' respective policies for refunds and returns.
• Gently used.
• In good physical condition without any damage.
• Clean condition (a cleaning fee will be charged if the unit is returned
with litter or waste).
• Must be in the original packaging (including all the accessories).
• Receipt or proof of purchase.
TO BE ELIGIBLE FOR A FULL REFUND, YOUR ITEM MUST HAVE/BE:
• You are responsible for the return shipping charges if you are reaching out for warranty coverage.
• Your purchase price will be refunded through the original payment method with 7-10 business days.
• Instachew cannot be held responsible for any lost packages during the return process.
• For items received as a gift, you will need to provide the order number or proof of purchase
received by the purchaser. Instachew is only able to issue a refund to theoriginal payment
method used by the purchaser.
ADDITIONAL TERMS AND CONDITIONS:
RETURN POLICY FREQUENTLY ASKED QUESTIONS

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Do you offer a return shipping service? We can provide a return shipping label and deduct the shipping cost from your refund.
Can I return or exchange after purchase?
If you are unhappy with your purchase, you have 30 days (from the date you received it) to return
or exchange it. If you find any defects or need to return an item, please reach out to our
customer service team at [e-mail].
Please note however, that our Return & Exchange Policy doesn't extend to damages caused by
negligence, accidents, misuse, abuse, or product modification.
WARRANTY
The warranty for our product will be valid for a duration of one year starting from the purchase date. To be
eligible for the warranty, you will need to provide a proof of purchase, such as a receipt from Instachew or
one of its authorized retailers.
The warranty provided does not extend to consumable parts that undergo normal wear and tear, such as
batteries. It also does not cover damages resulting from the following:
Moreover, this warranty does not cover products that meet any of the following conditions:
• Physical or water damage.
• Unauthorized repair, modification, disassembly, or opening of the product's chassis.
• Improper operation, maintenance, or use contrary to product instructions or connection to an improper voltage supply.
• Negligent or careless use or operation of the product.
• Use of consumables, parts, or accessories, including batteries, not produced or recommended by Instachew unless
prohibited by applicable law.
• Used outside the country of purchase.
• Purchased from a non-authorized Instachew dealer.
• Repaired or modified by parties not affiliated with instachew.com or its authorized agents.
• Serial numbers have been tampered with or removed.
• Damaged from external sources such as transit, weather, electrical outages, or power surges, to the extent
allowed by applicable law.

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How to initiate a warranty claim
When reaching out to our customer support team regarding a warranty claim, kindly include
a detailed description of the product in question, elaborate on the problem you are facing
with the product, and attach a valid proof of purchase for verification purposes.
You will need to provide the order number received by the purchaser if it was directly
purchased from Instachew or a copy of the proof of purchase if purchased from one
of our authorized retailers.
For items received as a gift
You will be responsible for all return shipping charges and will bear all risk of loss or damage
to the product while it is in route to us. For your protection, we recommend that you choose
a traceable shipping option.
Are there any costs associated with making a warranty claim?
Please be aware that damages resulting from negligence, accidents, misuse, abuse,
or product modification are not covered by our Return & Exchange Policy.
What actions will void the warranty?
To confirm your eligibility and ensure that your issue cannot be resolved through technical
support, we recommend visiting the "contact us" section of our website,
www.instachew.com, before filing a warranty claim. This will help to expedite the claims
process and ensure that any issues are resolved as quickly as possible.
What does the warranty cover?
WARRANTY FREQUENTLY ASKED QUESTIONS
Please refer to the website (instachew.com) for updates on offerings for warranty extensions.
Can the warranty be extended or renewed?

instachew.com
@theinstachew