Dogtra Super-X Series User manual

Dogtra Company
22912 Lockness Avenue
Torrance, CA 90501 U.S.A.
Tel. [phone]
Fax. [phone]
Toll Free. 1.888.811.9111
Website. www.dogtra.com
Copyright © 2019 Dogtra Company All rights reserved.
Owner’s Manual
3500NCP
SUPER-X SERIES
Ver.9

1
3500NCP
Remote Controlled Dog Training Collars
Owner's Manual
Please read this manual thoroughly
before operating the 3500NCP

23
IMPORTANT SAFETY AND PRODUCT
INFORMATION
WARNING
Please read all safety and product information below
before using your Dogtra product. Failure to follow
these safety instructions could result in injury to you,
your dog and others, or it could result in damage to your
Dogtra product or other property.
PRODUCT SAFETY
Training Methods
Dogtra products may be used with a variety of training
methods. However, each dog may have a different reaction
to training methods and to Dogtra products. Closely
observe your dog when determining the right training
method to use with your Dogtra product.
Aggressive Dogs
Do not use Dogtra products with aggressive dogs as such
dogs may react adversely and cause injury to people or
other dogs. Seek the assistance of a dog-training specialist
or veterinarian when dealing with aggressive dogs.
Children
Dogtra products are not toys. Adult supervision and close
attention are necessary when Dogtra products are used by
or near children.
PRODUCT DAMAGE
Electrical Product
Your Dogtra product contains electrical components and
batteries. Do not use or keep your product near heat or
flammable sources. Such use or storage may damage your
product and/or cause fire, explosion, injury, or property
damage.
Medical Device Interference
Dogtra products contain electrical and magnetic
components that emit low level electromagnetic waves and
radio frequencies. These electromagnetic waves or radio
frequencies may interfere with pacemakers, defibrillators,
or other medical devices. Consult your physician or
medical device maker before using your medical device
with a Dogtra product. If you think that your Dogtra
product is interfering with your pacemaker, defibrillator,
or other medical device, stop using the Dogtra product.
Inadvertent Activation
The digital microprocessor offers thousands of unique
codes to eliminate frequency match-up with other Dogtra
e-collars. The Constant button will automatically shut
down after being held down for 12 seconds or more as a
safety feature.
UNAUTHORIZED USE
Your Dogtra product should be used only in a humane
manner to train and educate your dog. Dogtra products
are not intended for use in any other manner nor are they
intended for use with other animals or with humans.
BATTERY
Your Dogtra product contains batteries. Take care when
removing and installing batteries as your fingers may get
caught. Dispose of batteries as provided by your local
regulations. Do not disassemble, crush, heat, or otherwise
alter the battery as it may cause fire, injury or property
damage.

45
Dogtra 3500NCP Super-X Series
Designed for X-treme training conditions
The 3500NCP is labeled the Super-X because it has X-tra
features, X-ceptional range and is designed for X-treme
training situations.
Features include a one-mile range, fully waterproof
transmitter and receiver, 127 levels of Nick and Constant
stimulation along with a non-stimulating pager/
vibration. You can also choose between Regular and Mild
stimulation adjustment for highly sensitive dogs.
It also features an LCD window on the transmitter that
displays the intensity level along with a three bar battery
life indicator. A Lithium Polymer battery is included in the
units, which allow a 2-hour rapid charge.
The Dogtra 3500NCP Super-X Series also comes in a two-
dog model (Dogtra 3500NCP Super-X).
The Dogtra 3500NCP Super-X Series sets the standard
for X-treme versatility and performance in the e-collar
industry.
OVERVIEW ......................................................................
MAIN FEATURES ...........................................................
PRODUCT SAFETY AND HEALTH STATEMENTS
PACKAGE CONTENTS ..................................................
DESCRIPTION OF TRANSMITTER PARTS ...............
DESCRIPTION OF RECEIVER/COLLAR PARTS .....
BATTERY CHARGER ....................................................
TESTING YOUR Dogtra 3500NCP Super-X Series
FITTING THE COLLAR ON THE DOG .......................
CHARGING THE BATTERIES ......................................
RECEPTION ....................................................................
ACCESSORIES ................................................................
BASIC MAINTENANCE .................................................
TROUBLESHOOTING GUIDE ......................................
WARRANTY AND REPAIR INFORMATION .............
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26
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29
31
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34
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CONTENTS THANK YOU FOR PURCHASING
THE WORLD’S FINEST DOGTRA
E-COLLAR!

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• Easy-to-use, ergonomic transmitter.
• Rheostat dial allows for gradual increases in stimulation
intensity with no jumps between levels (0-127).
• Two-dog models allow the trainer to control two
different dogs from one transmitter without the hassle
of handling unnecessary parts.
• Dogtra 3500NCP Super-X Series has a 1-mile range.
Stimulation type - “Nick”, “Constant” and non-
stimulating pager/vibration.
• Dogtra 3500NCP Super-X Series uses a new Lithium
Polymer battery that provides a 2-hour rapid charge.
• Fully Waterproof receiver/collar and transmitter.
• No external antenna on the receiver/collar.
• One-charger system allows the transmitter and
receiver(s) to be charged at the same time.
• Over 8000 different identity codes to prevent signal
match-up with other e-collars.
• Easily visible blue LCD screen displays exact level of
stimulation and can be seen in the dark or low light
conditions.
• Three bar battery life indicator and LED colored
indicator to show remaining battery life.
Proper e-collar use
Dogtra e-collars are intended for the sole purpose of
behavior modification of dogs. They are not intended for
human use or use on other animals. Dogtra Company does
not assume any liability for improper use of the Dogtra
e-collar.
Aggressive dogs
Dogtra does not recommend using the e-collar to correct
dogs that are aggressive towards other dogs or people.
In many such cases the dog will associate the stimulation
with the other dog or individual and become even more
aggressive. Dog aggression is best treated by a dog-
training specialist.
Interference with other electronic devices
Dogtra’s industry-leading technology filtering system
ensures minimal interference with other electronic devices
(garage door openers, pacemakers, etc.). Our digital
microprocessor offers thousands of unique codes to
eliminate frequency match-up with other Dogtra e-collars.
Inadvertent activation
If the constant button is held down for 12 seconds or more
the unit will automatically shut down. It will reactivate
when the button is released.
MAIN FEATURES PRODUCT SAFETY AND HEALTH
STATEMENTS

89
• Transmitter
• Receiver
(two receiver/collars for Dogtra two-dog models)
• Lithium Polymer Battery charger and splitter cable
• Test light
• Owner’s manual
• Carrying case
DESCRIPTION OF
TRANSMITTER PARTS
Antenna
ON/OFF
Switch
Pager
Button
LCD
Screen
Rheostat
Intensity Dial
On/Off Magnatic
Red Dot
Battery Charging
Receptacle &
Rubber Plug
Regular/
Mild
Toggle
Switch
Indicator
Light
(LED
Window)
“Nick”
Button
“Constant”
Button
PACKAGE CONTENTS
3500NCP
Transmitter (1-dog)

10 11
DESCRIPTION OF
TRANSMITTER PARTS
Antenna
ON/OFF
Switch
Nick/Cont.
Toggle
Switch
1st-dog Pager
(Gray Button)
2nd-dog Pager
(Orange Button)
LCD
Screen
Rheostat
Intensity Dial
On/Off Magnatic
Red Dot
Battery Charging
Receptacle &
Rubber Plug
Regular/
Mild
Toggle
Switch
Indicator
Light
(LED
Window)
1st-dog
Nick & Cont.
(Gray Button)
2nd-dog
Nick & Cont.
(Orange
Button)
Transmitter Antenna
A 3.2” antenna is supplied with the
Dogtra 3500NCP Super-X Series transmitter.
The antenna must be fastened to the transmitter before
using the unit.
3.2 Antenna
3502NCP
Transmitter (2-dog)

12 13
Regular/Mild Toggle Switch
The Regular/Mild toggle switch is located on the back of
the transmitter near the top.
The Regular/Mild toggle switch allows you to select
between Regular and Mild stimulations. When the toggle
switch is put into the upper position, it is in the Regular
Mode. When the toggle switch is put into the lower
position, it is in the Mild Mode.
“Regular” has 127 stimulation levels: (0) is the lowest level
and (127) the highest. The LCD will display the intensity
level when you have the unit set in the “regular” mode.
“Mild” has 63 stimulation levels: (0) is the lowest and (L63)
the highest. This feature gives the trainer a much wider
range in the power band for highly sensitive dogs. The
LCD display will show (L) along with the intensity level (0-
L63) when your unit is in the “Mild” setting.
Regular/Mild
Toggle Switch
Rheostat Intensity Dial
The Rheostat Intensity Dial is located on the top of the
transmitter: (0) being the lowest level and (127) being the
highest while in the Regular Mode.
While in the Mild Mode, your level options will be (0) being
the lowest, and (L63) being the highest. The LCD screen
will display the (L) to indicate that the toggle switch is
positioned in the Mild Mode.

14 15
LCD Screen
The LCD screen indicates the stimulation level (0-127) for
Regular or (0-L63) for Mild on the screen.
The LCD battery life indicator shows 3 bars at full charge,
2 bars at medium charge and 1 bar when it needs to
be charged. The battery life indicator only specifies
the remaining charge for your transmitter. To find the
remaining charge for your receiver, observe the LED
indicator on the receiver/collar. When it emits a:
Green color = fully charged
Amber color = medium charge
Red color = needs charge
* Care for LCD Transmitters in Cold Temperature
In cold temperatures (10 degrees F or below), the Liquid
Crystal Display (LCD) on your transmitter may be dim or
slow to respond. Wait until the display becomes visible
before selecting any training level.
Even though the LCD screen might be dim or slow to
respond, when you push the Nick or Constant button, the
transmitter will still function properly. In the occurrence
of extremely cold weather, the LCD screen might take a
moment to respond causing the Intensity level to freeze at
that current level. In this situation, if you turn the Rheostat
Intensity Dial, and the intensity level on the screen does
not increase, yet you emit an electrical stimulation, the
level will be in agreement with the new changed intensity
level.
In this situation, it is ideal to either wait until your
transmitter is back to working order before emitting a
correction, or while holding the constant button down
slowly turn the Rheostat Intensity Dial while watching
your dog’s reaction. Do not turn the Rheostat Intensity
Dial at a rapid increase because the receiver/collar will
emit a static correction based on the level of the Rheostat
Intensity Dial, which might not be correctly reflected on
the LCD screen.

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Transmitter Indicator Light (LED Window)
The transmitter LED indicator light is located near the
Rheostat Intensity Dial. It will flash every 4 seconds when
the transmitter has been turned on. The color of the light
indicates the status of battery life. It flashes green when
the battery is fully charged and turns to amber when the
battery is at medium charge. It is acceptable to charge
your unit even at medium charge without any damage
incurred to your collar. When the transmitter indicator
emits a blinking red light, the battery needs to be
recharged.
Green = full charge
Amber = medium charge
Red = needs charge
Transmitter Battery Charging Receptacle & Rubber Plug
Located on the backside of the transmitter, the charging
receptacle is covered by a rubber plug. Insert one end of
the battery charging cable into the receptacle to charge
the battery (See Battery Charging Procedure on page 26).
After charging is completed, close the receptacle with its
rubber plug to make sure dirt or water does not get inside.

18 19
The transmitter for the Dogtra 3500NCP Super-X
single dog unit has four buttons (one on the face of the
transmitter, two on the left side and one on the right side).
“Nick” Button
The “Nick” button is located on the top left. It is imprinted
with the letter “N” for an easy, clear selection. When the
“Nick” button is pushed the transmitter emits a single,
rapid pulse of electrical stimulation.
Nick
Constant
Pager
ON/
OFF
Switch
BUTTON FUNCTION “Constant” Button
The “Constant” button is located on the bottom left.
Pressing the “Constant” button gives continuous
stimulation as long as the button is pushed, for up to 12
seconds. If the button is not released after 12 seconds, the
stimulation will automatically turn off as a safety feature.
The collar will be ready to be reactivated once the button
has been released.
“Pager” Button
The “pager” button is located on the face of the
transmitter. Pressing it will give non-stimulating vibration
as long as the button is depressed, for up to 12 seconds.
Transmitter Power ON/OFF
The button on the right side of the transmitter is the “ON/
OFF” button that activates the transmitter and LCD screen
only. To turn the transmitter on, press the “ON/OFF”
button on the right side until the LCD screen illuminates.
To turn the transmitter off, press the “ON/OFF” button
on the right side of the transmitter. When the LCD screen
displays “OFF” release the button.
Dogtra 3500NCP Super-X Series (1-dog)

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The Dogtra 3502NCP Super-X two-dog unit has five
buttons and a toggle switch on the transmitter. Two on the
face of the transmitter, two on the left side, and one on
the right side.
“Nick” & “Constant” Toggle Switch
Located on the front of the transmitter is a toggle switch.
The toggle switch has a setting for “Nick” and another
for Constant. The color-coordinated buttons (orange for
the orange receiver/collar and gray for the black receiver/
collar) will implement the desired stimulation based on
the toggle switch setting.
1st-dog
Nick &
Cont.
(Gray
Button)
2nd-dog
Nick &
Cont.
(Orange
Button)
Nick/Cont.
Toggle
Switch
ON/OFF
Switch
1st-dog Pager
(Gray Button)
2nd-dog Pager
(Orange Button)
Dogtra 3502NCP Super-X Series (2-dog) When either the orange or gray stimulation button is pressed
and the toggle is set on “Nick” the receiver emits a single,
rapid pulse of electrical stimulation.
When you press either the orange or gray stimulation button,
and the toggle is set on “Constant”, the receiver emits a
continuous stimulation as long as the button is pushed, for up
to 12 seconds to the corresponding collar. If the button is not
released after 12 seconds, the stimulation will automatically
turn off as a safety feature. The collar will be ready to be
reactivated once the button has been released.
“Pager” Button
The “pager” buttons are located on the face of the
transmitter.
The orange button corresponds with the orange receiver/
collar and the gray with the black receiver/collar. Pressing
it will give non-stimulating vibration as long as the button is
depressed, for up to 12 seconds.

22 23
DESCRIPTION OF
RECEIVER / COLLAR PARTS
Collar
strap
Contact
Points
Battery
Charging
Receptacle
and Cover
Indicator
Light
(LED
Window) On/Off Magnetic
Switch
Red Dot
Receiver ON/OFF Magnetic Red Dot
To activate the receiver/collar, place the red dot on the
back of the transmitter to the red dot on the receiver/
collar. Hold the two red dots together for a moment until
the LED light on the receiver/collar comes on.
To deactivate the unit, repeat the same procedure holding
the two red dots together momentarily. The LED light will
turn red for a brief moment indicating that the receiver/
collar is now shut off.
On/Off
Magnetic
Switch

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Receiver Indicator Light (LED window)
Located on the front of the receiver/collar, the indicator
light comes on and blinks once every 4 seconds after the
collar has been turned on. The color of the LED indicates
the battery life of the receiver.
(Green = full charge, Amber = medium charge,
Red = needs charge)
When the “Constant” button on the transmitter is pushed,
the collar indicator light will glow steadily (either green,
amber, or red based on the remaining battery life), as long
as you hold the button down, for up to 12 seconds.
When the “Nick” button is pushed, the light comes on for
a fraction of a second.
Indicator Light
(LED Window)
Receiver Battery Charging Receptacle & Rubber Plug
On the inside of the receiver/collar, next to the collar strap,
is a battery-charging receptacle with a rubber plug.
Internal Antenna
All Dogtra E-collars have non-exposed antennas that are
located inside the receiver/collar.
Battery Charging
Receptacle & Rubber
Plug

26 27
The battery charger and charging cables allow you to
charge both the transmitter and receiver at the same time.
The battery charger is designed for a 120-volt wall outlet
(European 230-volt AC chargers and 10-volt field charger
for Lithium-Polymer batteries for your automobile are also
available.).
To use the battery charger for the two-dog unit, combine
both sets of battery charging (splitter) cables as shown.
This enables you to charge the transmitter and both
receivers at the same time.
NOTE : Only use Dogtra-approved Lithium- Polymer
Battery Chargers for your Dogtra e-collar. This will prevent
any damage that can be incurred from attempting to use
a different charger.
Two-dog unit only
Charging
Cable
120 volt
Charger
Wall Outlet
BATTERY CHARGER TESTING YOUR
Dogtra 3500NCP Super-X Series
COLLAR
1. To activate your Dogtra 3500NCP Super-X Series place
the red dot on the back of the transmitter to the red dot
on the receiver/collar. Hold the two red dots together
for a moment until the green colored LED indicator light
comes on.
2. Place the test light included in the package contents on
the contact points as shown in the diagram.
3. Turn the transmitter on by pressing the blue button on the
right side of the transmitter until the LCD screen illuminates.
The LCD screen shows the amount of battery life remaining
and the LED blinks once every 4 seconds.
4. Watch the test light as you push the “Nick” button on the
transmitter. It should light for just a moment.

28 29
5. Watch the test light as you push the “Constant” button on
the transmitter. It should light for as long as the button is
pressed. However, as a safety feature, the receiver/collar will
automatically shut off stimulation if the constant button is
depressed for 12 seconds or longer.
6. Turn the Rheostat Intensity Dial on the transmitter
clockwise and then counterclockwise. The test light should
glow brighter with higher levels of stimulation and dimmer
with lower levels. When you change the intensity dial, the
number on the LCD screen will change as well.
7. Pressing the “Pager” button on the front of the transmitter
causes the collar to vibrate for up to 12 seconds. The collar
will reactivate when you push the button again.
NOTE : The test light may not come on if the intensity level is
set below level ten.
The collar should be fitted so that the Surgical Stainless
Steel contact points press firmly against the dog’s skin.
You should be able to fit a finger in between the contact
point and your dog’s skin.
A loose fit can allow the collar to move around on the
dog’s neck. When this happens, the contact points may
rub the skin and cause irritation. If the collar is too loose,
electrical contact will be inconsistent and your corrections
will be inconsistent also.
FITTING THE COLLAR ON THE DOG

30 31
Dogtra uses Surgical Stainless Steel contact points and
Anti-microbial plastic to protect the dog’s skin.
ATTENTION!
Avoid having the dog wear the collar for more than 8-hour
out of every 24-hour period. Leaving the points on the
same spot for extended periods of time can cause skin
irritation. If the dog is to wear the e-collar for long periods,
occasionally reposition the collar so that the contact
points are moved to a different spot on the dog’s neck.
INTENSITY SELECTION
The Dogtra 3500NCP Super-X Series has a Rheostat
Intensity Dial on the top of the transmitter (0 is the lowest
and 127 is the highest). Remember that you will need to
adjust the setting (upward or downward) depending on
your dog’s temperament and threshold for stimulation.
Also, as the dog’s attitude changes, especially during
times of increased excitement or distraction, you might
need to adjust the intensity level.
NOTE : The stimulation intensity can be adjusted even
while the stimulation is in use.
Dogtra 3500NCP Super-X Series uses Lithium- Polymer
batteries.
1. Charge the unit before using the unit for the first time.
2. Do not charge the batteries near any flammable
substances.
3. Fully charge the batteries if the unit is to be stored
without use for a period of 3 months or more.
Recharge the unit if :
• The indicator light on the collar is emitting a red color.
• If the 3 bar indicator on the transmitter LCD shows just 1
bar.
• The indicator light on the transmitter or receiver will not
come on.
• The indicator light on the transmitter or receiver comes
on momentarily, but will not stay on when the “Constant”
button is pushed.
CHARGING THE BATTERIES

32 33
Battery Charging Procedure
NOTE : The unit has a partial charge when it leaves the
Dogtra facility, upon receipt of the collar, be sure to give it
a full 2-hour initial charge before the first use.
1. Attach the charging cables to both the transmitter and
receiver(s), as shown on page 31.
2. Plug the charger into a 120-volt wall outlet or, if using
the accessory field charger, plug into a cigarette lighter
only for Lithium-Polymer battery(Use a 230-volt
European charger for Europe.). When properly plugged
in, all indicator lights should glow red. During the
charging process, the unit will shut off. Once the battery
cable is unplugged from the unit after a full charge, you
will need to turn the unit on again before use.
3. The Lithium-Polymer battery is fully charged within
2-hour. The lights will stay red during the charging
process. The red light will change into a steady green
light when the battery is fully charged (When you
disconnect the charger after finishing the charge, you
will need to restart the units).
4. After charging, cover the battery charging receptacles
with the rubber plugs on the transmitter and receiver.
NOTE : Only use Dogtra-approved batteries, chargers, and
accessories for your Dogtra e-collars. When a charger is
not in use, disconnect it from the power source.
The Dogtra 3500NCP Super-X Series collar has a range of
1-mile. Depending on the way you use your transmitter,
the range may vary.
Hold the transmitter away from your body and avoid
touching the antenna, to get the greatest range.
For maximum signal strength, keep your unit properly
charged.
RECEPTION
Typical range
Maximum range Minimum range

34 35
The following items may be purchased separately by
calling our customer service at 1-888-811-9111
You may also browse the selection at shop.dogtra.com.
European Charger
Designed for use with 230V AC electrical outlets in
Europe.
Field Auto Charger (for Lithium-Polymer Battery only)
Designed for use with the 10-volt cigarette lighter in your
car.
Be sure that the rubber charging plugs are always secured
when the collar is in use. If your plugs break or are ripped,
please contact Customer Service at [e-mail] or
1-888-811-9111 to obtain replacements.
After each session, carefully inspect your unit for any
missing parts, or casing damage. Broken casings on either
the receiver or transmitter may affect the waterproof
guarantee of the unit. The transmitter antenna should be
secured and tight for optimum performance. Rinse the
unit after each session and clean off any dirt or debris.
Storage Maintenance
Your unit should be fully charged for 2-hour before
extended storage. During storage, the unit should be
charged every 3 months for 2-hour, and once before the
first use.
When traveling, try to store your units in room or slightly
warmer temperatures, do not transport the unit exposed
in extreme climates.
Troubleshooting :
If you suspect your unit is malfunctioning please refer to
the “Troubleshooting Guide” before you send your unit in
for service. If you have any questions or concerns, you may
direct your inquiries to [e-mail] or call 1-888-811-
9111.
ACCESSORIES BASIC MAINTENANCE

36 37
1. My dog is not reacting to the collar.
- Make sure the receiver is turned on. Place the two red
dots together to activate the receiver. Push the blue
button on the transmitter until it illuminates to activate
the transmitter.
- Be sure the collar strap is tight enough so both contact
points are touching the dog’s skin.
- The contact points may be too short for the dog. To
place an order for longer contacts appropriate for your
dog, please call 1-888-811- 9111.
If you are already using the longest contact point
available, you might need to trim down the hair on the
dog’s neck so both contact points are touching the dog’s
skin.
- The intensity level may be too low for your dog. Keep
increasing the stimulation until the dog responds
usually by neck movement, head shaking, looking over
his shoulder, etc (response may be very subtle so pay
attention.).
2. The test light comes on, but I do not feel any
stimulation.
- Your tolerance may be higher than your dogs, or your
skin very thick, so you may need to try the unit on your
fingertips where sensitivity is higher. Be sure both
contact points are touching your fingertips.
- The battery may be low, check the LED light for battery l
ife.
- If you have a full charge, and you have done all of the
above, your unit may need to be serviced. Please contact
Customer Service at [email protected] or 1-888-811-9111.
3. The transmitter has no range, or stimulation is less
when the dog is farther away.
- The antenna(s) may be damaged. To order parts please
contact Customer Service at 1-888- 811-9111.
- The range indicated on the unit’s box is for flat terrain.
Heavy brush, trees, hills or moisture will affect the
range of your unit. For best range, hold the transmitter
vertically above your head. Try also moving to higher
ground.
- Any electrical conductors will affect the range, such as
cars, chain-link dog runs, metal buildings, radio towers.
For best results, operate away from these structures.
4. My collars are not holding a charge.
- The batteries might not be charged properly, or the
charger, splitter and the charging port needs to be
looked at. If you suspect your charger/splitter is not
functioning properly please contact Customer Service at
[e-mail] or 1-888- 811-9111. You can send in your
charging units in to have us inspect them.
- The charging pin may be damaged. Inside the charging
port, there is a metal pin that should be standing straight
up and stiff. If the pin is wobbling, broken or missing, you
will need to send the unit in to the Repair’s Dept. The
charging port must be clean prior to charging, clean the
dirt out with a cotton swab and some rubbing alcohol. If
the dog is in salt-water, be sure to rinse the receiver and
charging port with clean water.
TROUBLESHOOTING GUIDE