Intel E39545-004 User manual

Intel® Workstation Board S5520SC Service Guide i
Intel®Workstation Board S5520SC
Service Guide
Order Number: E39545-004
Revision 1.2

Safety Information
Intel® Workstation Board S5520SC Service Guide ii
Disclaimer
Information in this document is provided in connection with Intel®products. No license, express or implied, by estoppel or otherwise, to any
intellectual property rights is granted by this document. Except as provided in Intel’s Terms and Conditions of Sale for such products, Intel
assumes no liability whatsoever, and Intel disclaims any express or implied warranty, relating to sale and/or use of Intel products including
liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual
property right. Intel products are not designed, intended or authorized for use in any medical, life saving, or life sustaining applications or for
any other application in which the failure of the Intel product could create a situation where personal injury or death may occur. Intel may
make changes to specifications and product descriptions at any time, without notice.
Intel workstation boards contain a number of high-density VLSI and power delivery components that need adequate airflow for cooling. Intel’s
own chassis are designed and tested to meet the intended thermal requirements of these components when the fully integrated system is
used together. It is the responsibility of the system integrator that chooses not to use Intel developed server building blocks to consult vendor
datasheets and operating parameters to determine the amount of airflow required for their specific application and environmental conditions.
Intel Corporation can not be held responsible if components fail or the workstation board does not operate correctly when used outside any of
their published operating or non-operating limits.
Intel, Intel Pentium, and Intel Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and
other countries.
*Other names and brands may be claimed as the property of others.
Copyright © 2009, Intel Corporation. All Rights Reserved

Safety Information
Intel® Workstation Board S5520SC Service Guide iii
Safety Information
Important Safety Instructions
Before performing any of the instructions, read all caution and safety statements in this document. See also Intel Server
Boards and Server Chassis Safety Information on the Intel®Server Deployment Toolkit 3.0 CD and/or at:
http://support.intel.com/support/motherboards/server/sb/cs-010770.htm
Wichtige Sicherheitshinweise
Lesen Sie zunächst sämtliche Warnund Sicherheitshinweise in diesem Dokument, bevor Sie eine der Anweisungen ausfü
hren. Beachten Sie hierzu auch die Sicherheitshinweise zu Intel-Serverplatinen und Servergehäusen auf der Intel®Server
Deployment Toolkit 3.0 CD oder unter:
http://support.intel.com/support/motherboards/server/sb/cs-010770.htm
Consignes de sécurité
Lisez attention toutes les consignes de sécurité et les mises en garde indiquées dans ce document avant de suivre toute
instruction. Consultez Intel Server Boards and Server Chassis Safety Information sur le Intel®Server Deployment Toolkit 3.0
CD ou bien rendez-vous sur le site:
http://support.intel.com/support/motherboards/server/sb/cs-010770.htm
Instrucciones de seguridad importantes
Lea todas las declaraciones de seguridad y precaución de este documento antes de realizar cualquiera de las instrucciones.
Vea Intel Server Boards and Server Chassis Safety Information en el Intel®Server Deployment Toolkit 3.0 CD y/o en:
http://support.intel.com/support/motherboards/server/sb/cs-010770.htm

Safety Information
Intel® Workstation Board S5520SC Service Guide iv
Warnings
Heed safety instructions: Before working with your server product, whether you are using this
guide or any other resource as a reference, pay close attention to the safety instructions. You must
adhere to the assembly instructions in this guide to ensure and maintain compliance with existing
product certifications and approvals. Use only the described, regulated components specified in this
guide. Use of other products / components will void the UL listing and other regulatory approvals of
the product and will most likely result in noncompliance with product regulations in the region(s) in
which the product is sold.
System power on/off: The power button DOES NOT turn off the system AC power. To remove
power from system, you must unplug the AC power cord from the wall outlet. Make sure the AC
power cord is unplugged before you open the chassis, add or remove any components.
Hazardous conditions, devices, and cables: Hazardous electrical conditions may be present on
power, telephone, and communication cables. Turn off the server and disconnect the power cord,
telecommunications systems, networks, and modems attached to the server before opening it.
Otherwise, personal injury or equipment damage can result.
Electrostatic discharge (ESD) and ESD protection: ESD can damage disk drives, boards, and
other parts. We recommend that you perform all procedures in this chapter only at an ESD
workstation. If one is not available, provide some ESD protection by wearing an antistatic wrist strap
attached to chassis groundany unpainted metal surfaceon your server when handling parts.
ESD and handling boards: Always handle boards carefully. They can be extremely sensitive to
ESD. Hold boards only by their edges. After removing a board from its protective wrapper or from
the server, place the board component side up on a grounded, static free surface. Use a conductive
foam pad if available but not the board wrapper. Do not slide board over any surface.
Installing or removing jumpers: A jumper is a small plastic encased conductor that slips over two
jumper pins. Some jumpers have a small tab on top that you can grip with your fingertips or with a
pair of fine needle nosed pliers. If your jumpers do not have such a tab, take care when using needle
nosed pliers to remove or install a jumper; grip the narrow sides of the jumper with the pliers, never
the wide sides. Gripping the wide sides can damage the contacts inside the jumper, causing
intermittent problems with the function controlled by that jumper. Take care to grip with, but not
squeeze, the pliers or other tool you use to remove a jumper, or you may bend or break the pins on
the board.

Preface
Intel® Workstation Board S5520SC Service Guide v
Preface
About this Manual
Thank you for purchasing and using the Intel®Workstation Board S5520SC.
This manual is written for system technicians responsible for troubleshooting, upgrading, and repairing this workstation board.
This document provides a brief overview of the features of the board/chassis, a list of accessories or other components you
may need, troubleshooting information, and instructions on adding and replacing components on the Intel®Workstation Board
S5520SC. For the latest version of this manual, refer to: http://support.intel.com/support/motherboards/server/S5520SC/
Manual Organization
Chapter 1 provides a brief overview of the Intel®Workstation Board S5520SC. In this chapter, you will find a list of the
workstation board features, photos of the product, and product diagrams to help you identify components and their locations.
Chapter 2 provides instructions on using the utilities shipped with the board or that may be required to update the system.
This includes how to navigate through the BIOS setup screen, perform a BIOS update, and reset the password or CMOS.
Information about the specific BIOS settings and screens is available in the Technical Product Specification. See “Additional
Information and Software” for a link to the Technical Product Specification.
Chapter 3 provides instructions on adding and replacing components. Use this chapter for step-by-step instructions and
diagrams for installing or replacing components such as the memory, processor, front panel board, and battery, among other
components.
Chapter 4 provides troubleshooting information. In this chapter, you will find BIOS error messages and POST code messages.
You will also find suggestions for performing troubleshooting activities to identify the source of a problem.
Product Accessories
The Intel®Workstation Board S5520SC is compatible with the following Intel®Server Chassis:
Intel®Server Chassis SC5600Base
Intel®Server Chassis SC5650WS
The Intel®Workstation Board S5520SC is compatible with the following Intel®hot-swap hard disk drive backplane assemblies:
AXX6DRV3GR
AXX4DRV3GR
AXX6DRV3GEXP
AXX4DRV3GEXP
You may need or want to purchase one or more of the following accessory items for your server:
Processor
Memory DIMMs
Hard drive

Preface
Intel® Workstation Board S5520SC Service Guide vi
USB floppy drive
CD-ROM or DVD-ROM drive
RAID controller
Operating system
For information about which accessories, memory, processors, and third-party hardware were tested and can be used with
your board, and for ordering information for Intel products, see:
http://support.intel.com/support/motherboards/server/S5520SC/compat.htm
Additional Information and Software
If you need more information about this product or information about the accessories that you can use with this workstation
board, use the following resources. These files are available at:
http://support.intel.com/support/motherboards/server/S5520SC/
For this information or software Use this Document or Software
For in-depth technical information
about this product, including BIOS
settings and chipset information
Intel®Workstation Board S5520SC Technical Product Specification.
Available at:
http://support.intel.com/support/motherboards/server/S5520SC/
See the section on the web page titled, “Technical Specifications”.
If you just received this product and
need to assemble your system and
install components
Intel®Workstation Board S5520SC Quick Start User’s Guide in the
product box.
Or visit:
http://support.intel.com/support/motherboards/server/S5520SC/
See the section on the web page titled, “Installation and Use”.
Accessories or other Intel server
products Spares and Configuration Guide
Available at:
http://support.intel.com/support/motherboards/server/S5520SC/
See the section on the web page titled, “Installation and Use” or using the
Server Configurator Tool described next.
To quickly and efficiently select
compatible components to design a
complete system
Intel®Server Configurator tool
Available at:
http://serverconfigurator.intel.com/default.aspx
Hardware (peripheral boards,
adapter cards, and so forth) and
operating systems tested with this
product
Processors tested with this product
DIMMs tested with this product
Hard Drives tested with this product
Server Configurator Tool
Available at:
http://serverconfigurator.intel.com/default.aspx
Chassis tested with this product Reference Chassis List.
Available at:
http://support.intel.com/support/motherboards/server/S5520SC/.

Contents
Intel® Workstation Board S5520SC Service Guide vii
See the section on the web page titled, “Compatibility”.
To make sure your system falls
within the allowed power budget Power Budget Analysis Tool.
Available at:
http://support.intel.com/support/motherboards/server/S5520SC/.
See the section on the web page titled, “Installation and Use”.
For latest drivers, firmware updates
(BIOS, BMC, FRUSDR, and ME),
and utilities
Available for download at:
http://support.intel.com/support/motherboards/server/S5520SC/.
Click the “Software and Drivers” link on the left side of the web page
For software to manage your Intel®
server Intel System Management Software.
Available at:
http://www.intel.com/go/servermanagement

Contents
Intel® Workstation Board S5520SC Service Guide viii
Contents
Safety Information .............................................................................................. iii
Preface.................................................................................................................. v
Contents ............................................................................................................ viii
1. Workstation Board Features ....................................................................... 11
Connector and Component Locations...................................................................................13
Configuration Jumpers..........................................................................................................14
Back Panel Features.............................................................................................................15
Intel®Light-Guided Diagnostics ............................................................................................16
RAID Support........................................................................................................................17
Hardware Requirements.......................................................................................................18
Processor.....................................................................................................................18
Memory 18
Power Supply...............................................................................................................20
Storage Mode Matrix.............................................................................................................21
Graphics Card Population.....................................................................................................23
Optional Hardware................................................................................................................23
Intel®SAS Entry RAID Module AXX4SASMOD...........................................................23
2. System Utilities............................................................................................. 26
Using the BIOS Setup Utility.................................................................................................26
Starting Setup ..............................................................................................................26
If You Cannot Access Setup ........................................................................................26
Setup Menus................................................................................................................26
Upgrading the BIOS..............................................................................................................27
Preparing for the Upgrade............................................................................................28
Recovering the BIOS ............................................................................................................29
Clearing the Password..........................................................................................................30
Clearing the CMOS...............................................................................................................31
3. Hardware Installations and Upgrades ........................................................ 32
Before You Begin..................................................................................................................32
Tools and Supplies Needed..................................................................................................32
Installing and Removing Memory..........................................................................................32
Installing DIMMs...........................................................................................................32
Removing DIMMs.........................................................................................................33
Installing or Replacing the Processor....................................................................................33
Installing the Processor................................................................................................34
Installing the Processor Heatsink(s).............................................................................36
Replacing the Processor..............................................................................................38
Replacing the CMOS Battery................................................................................................39

Contents
Intel® Workstation Board S5520SC Service Guide ix
4. Troubleshooting ........................................................................................... 41
Resetting the System............................................................................................................41
Problems following Initial System Installation .......................................................................41
First Steps Checklist.....................................................................................................41
Hardware Diagnostic Testing................................................................................................42
Verifying Proper Operation of Key System Lights........................................................42
Confirming Loading of the Operating System ..............................................................42
Specific Problems and Corrective Actions............................................................................43
Power Light Does Not Light..........................................................................................43
No Characters Appear on Screen................................................................................43
Characters Are Distorted or Incorrect...........................................................................44
System Cooling Fans Do Not Rotate Properly.............................................................44
CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light ...............................45
Cannot Connect to a Server.........................................................................................45
Problems with Network.................................................................................................45
System Boots when Installing PCI Card.......................................................................46
Problems with Newly Installed Application Software....................................................46
Problems with Application Software that Ran Correctly Earlier....................................47
Devices are not Recognized under Device Manager (Microsoft Windows* Operating System) 47
Hard Drive(s) are not Recognized................................................................................47
Bootable CD-ROM / DVD-ROM Disk Is Not Detected .................................................48
LED Information ...........................................................................................................48
BIOS POST Beep Codes.............................................................................................48
Appendix A: Regulatory and Compliance Information.................................. 49
Product Regulatory Compliance ...........................................................................................49
Product Safety Compliance..........................................................................................49
Product EMC Compliance – Class A Compliance........................................................49
Certifications / Registrations / Declarations..................................................................49
Product Regulatory Compliance Markings...................................................................50
Electromagnetic Compatibility Notices..................................................................................51
FCC (USA)...................................................................................................................51
ICES-003 (Canada)......................................................................................................51
Europe (CE Declaration of Conformity)........................................................................52
VCCI (Japan)................................................................................................................52
BSMI (Taiwan)..............................................................................................................53
RRL (Korea).................................................................................................................53
CNCA (CCC-China) .....................................................................................................53
Product Ecology Change (EU RoHS) ...................................................................................53
Product Ecology Change (CRoHS).......................................................................................54
China Packaging Recycle Marks (or GB18455-2001) ..........................................................56
CA Perchlorate Warning .......................................................................................................56
End-of-Life / Product Recycling.............................................................................................56
Appendix B: Getting Help ................................................................................. 57
Intel®Server Issue Report Form....................................................................... 58

Contents
Intel® Workstation Board S5520SC Service Guide x
Figures
Figure 1. Intel®Workstation Board S5520SC .............................................................................11
Figure 2. Intel®Workstation Board S5520SC Connector and Component Locations.................13
Figure 3. Configuration Jumper Location....................................................................................14
Figure 4. Back Panel Features ...................................................................................................15
Figure 5. Intel®Light-Guided Diagnostics...................................................................................17
Figure 6. DIMM Sockets .............................................................................................................19
Figure 7. Intel®SAS Entry RAID Module ....................................................................................24
Figure 8. BIOS Recover Jumper.................................................................................................29
Figure 9. Password Clear Jumper ..............................................................................................30
Figure 10. CMOS Clear Jumper .................................................................................................31
Figure 11. Installing Memory.......................................................................................................32
Figure 12. Opening the Processor Socket Lever........................................................................34
Figure 13. Opening the Processor Socket Load Plate................................................................34
Figure 14. Removing the Processor Socket Protective Cover....................................................35
Figure 15. Remove Processor Protective Cover.........................................................................35
Figure 16. Install the processor...................................................................................................35
Figure 17. Close Load Plate and Socket Lever ..........................................................................36
Figure 18. Installing Processor Heatsink(s)................................................................................37
Figure 19. Locating Active Heatsink Cable Connections............................................................38
Figure 20. Locating and Removing the CMOS Battery...............................................................40
Tables
Table 1. Workstation Board Features.........................................................................................11
Table 2. Configuration Jumpers..................................................................................................14
Table 3. NIC LEDs......................................................................................................................15
Table 4. Storage Mode Matrix.....................................................................................................21
Table 5. Graphics Card Population.............................................................................................23
Table 6. Keyboard Commands...................................................................................................27
Table 7. Heatsink Requirements for Compatible Intel®Workstation Chassis.............................36
Table 8. POST Error Beep Codes ..............................................................................................41
Table 9. BIOS POST Error Beep Codes.....................................................................................48
Table 10. BMC POST Error Beep Codes ...................................................................................48
Table 11. Product Certification Markings....................................................................................50