Intel CHIPSET - SOFTWARE INSTALLATION REVISION 1-0 -... User manual

Intel® Chipset Software Installation Utility
User’s Manual
Revision 1.00
April 24, 2000
Nickisha W.
System Software Applications Engineer
Intel PCG System Software Marketing
Shane K.
System Software Support Engineer
Intel Customer Support

PCG System Software Intel® Chipset Software Installation Utility User’s Manual 2
Revision History
Rev Comments Date
1.00 Initial Release 24 Apr 00
DISCLAIMER
Information in this document is provided in connection with Intel products. No license, express
or implied, by estoppel or otherwise, to any intellectual property rights is granted by this
document. Except as provided in Intel's Terms and Conditions of Sale for such products, Intel
assumes no liability whatsoever, and Intel disclaims any express or implied warranty, relating to
sale and/or use of Intel products including liability or warranties relating to fitness for a particular
purpose, merchantability, or infringement of any patent, copyright or other intellectual property
right. Intel products are not intended for use in medical, life saving, or life-sustaining
applications.
Intel may make changes to specifications and product descriptions at any time, without notice.
Contact your local Intel sales office or your distributor to obtain the latest specifications and
before placing your product order.
* Other brands and names are the property of their respective owners.
Copyright © 2000, Intel Corporation

PCG System Software Intel® Chipset Software Installation Utility User’s Manual 3
Table of Contents
1. SCOPE OF THIS DOCUMENT .............................................................................................................................. 4
2. HOW TO IDENTIFY THE OPERATING SYSTEM VERSION...................................................................................... 4
3. HOW TO IDENTIFY THE INTEL CHIPSET ............................................................................................................. 6
4. INTEL® CHIPSET SOFTWARE INSTALLATION UTILITY FOR INTEL CHIPSETS ...................................................... 7
4.1 DESCRIPTION .................................................................................................................................................... 7
4.2 DO YOU NEED THE INTEL® CHIPSET SOFTWARE INSTALLATION UTILITY? ...................................................... 7
4.3 OBTAINING AND INSTALLING THE INTEL® CHIPSET SOFTWARE INSTALLATION UTILITY .................................. 8
4.3.1 Before Installing the Software................................................................................................................. 8
4.3.2 Command-Line Options.......................................................................................................................... 9
4.3.3 Installing the Software in Interactive Mode .......................................................................................... 11
4.3.4 Installing the Software in Silent Mode.................................................................................................. 11
4.4 CONFIRMING INSTALLATION OF THE INTEL® CHIPSET SOFTWARE.................................................................. 12
5. TROUBLESHOOTING........................................................................................................................................ 13

PCG System Software Intel® Chipset Software Installation Utility User’s Manual 4
1. Scope of This Document
This Software User’s Manual provides the necessary information and describes the procedures
used to successfully obtain support for Intel Chipsets utilizing the Intel® Chipset Software
Installation Utility.
The information and procedures provided in this guide are only relevant to systems using the
Intel® 810, Intel® 810E, Intel® 820, and Intel® 840 Chipsets along with Windows* 95, Windows
98, Windows 98 Second Edition (SE), and Windows 2000. Please note that the Intel® Chipset
Software Installation Utility does NOT support Beta or pre-released versions of Windows
operating systems.
Customers should always contact the place of purchase or system/software manufacturer with
support questions about their specific hardware or software configuration.
2. How to Identify the Operating System Version
To determine which version of Windows is installed on your computer, complete the following
steps:
Click on Start Button / Select Settings / Select Control Panel

PCG System Software Intel® Chipset Software Installation Utility User’s Manual 5
•Double-click on the System icon that appears in the following window:
•Located on the General tab, look for the operating system version, as shown below:

PCG System Software Intel® Chipset Software Installation Utility User’s Manual 6
The version codes are translated in the following table:
Operating System Code Release Description
Windows 95 4.00.950 Original Retail Version
Windows 95 4.00.950a OSR1 Version
Windows 95 4.00.950b OSR2 w/o USB Supplement
Windows 95 4.00.950b OSR2 with USB Supplement
Windows 95 4.00.950c OSR2.5 with or w/o USB Supplement
Windows 98 4.10.1998 Original Retail Version
Windows 98 Second Edition (SE) 4.10.2222 Original Retail Version
Windows 2000 5.00.2195 Original Retail Version
3. How to Identify the Intel Chipset
If you are unsure which Intel chipset is located in your computer, you will need to look at the
motherboard for the chipset markings.
Note: Some system manufacturers may void your warranty if you open the case. Check with
the manufacturer if you have any concerns about this before proceeding.
Caution: Make sure you disconnect the power before opening the case. Avoid touching any of
the components inside the system.
The Intel® 800 series of chipsets are comprised of multiple components. The key items to
identify are the I/O Controller Hub (ICH), Memory Controller Hub (MCH), Graphics Memory
Controller Hub (GMCH), and Firmware Hub (FWH) components. The table below shows the
combinations that make up the various Intel chipsets that are supported by the Intel® Chipset
Software Installation Utility:
Intel Chipsets with Integrated Graphics
Intel Chipset I/O Controller Hub
(ICH)
Graphics Memory
Controller Hub
(GMCH) Firmware Hub (FWH)
Intel® 810 chipset 82801AA or 82801AB FW82810 or
FW82810DC100 82802AB or 82802AC
Intel® 810E chipset 82801AA or 82801AB FW82810E or
FW82810DC100 82802AB or 82802AC

PCG System Software Intel® Chipset Software Installation Utility User’s Manual 7
Intel Chipsets
Intel Chipset I/O Controller Hub
(ICH) Memory Controller Hub (MCH) Firmware Hub (FWH)
Intel® 820 chipset 82801AA or 82801AB 82820 82802AB or 82802AC
Intel® 840 chipset 82801AA or 82801AB 82840 82802AB or 82802AC
4. Intel® Chipset Software Installation Utility for Intel Chipsets
4.1 Description
The Intel® Chipset Software Installation Utility was developed for updating Windows*
Operating Systems with the Plug and Play feature on Intel chipsets. The Intel Chipset Software
Installation Utility is not required or compatible with Operating Systems without the Plug and
Play feature, such as Windows NT* 4.0. This utility allows the operating system to correctly
identify the Intel chipset components and properly configure the system. The Intel Chipset
Software Installation Utility installs specific Windows INF files. The INF files inform the
operating system how to properly configure the chipset for specific functionality, such as AGP,
USB, Core PCI, and ISA PnP services.
For more details about the specific INF files that are updated, please refer to the README.TXT
file that is included with the Intel Chipset Software Installation Utility for Intel chipsets.
4.2 Do You Need the Intel® Chipset Software Installation Utility?
Find your operating system version and the applicable Intel chipset in the table below:
Operating System Version
Intel Chipset Windows 95
(All Versions)
Windows 98
(4.10.1998)
Windows 98
SE
(4.10.2222)
Windows NT 4.0
(Build 1381)
Windows 2000
(5.00.2195)
Intel® 810 chipset YES YES YES N/A NO
Intel® 810E chipset YES YES YES N/A NO
Intel® 820 chipset YES YES YES N/A NO
Intel® 840 chipset YES YES YES N/A NO
"YES,” indicates that the listed operating system version might not optimally configure the Intel
chipset, and you will need to update your system with the Intel® Chipset Software Installation
Utility if it has not been installed.
"NO" indicates that the operating system should optimally configure the Intel chipset. The Intel®
Chipset Software Installation Utility does not need to be run.
"N/A" indicates Not Applicable. Do not run the Intel® Chipset Software Installation Utility.

PCG System Software Intel® Chipset Software Installation Utility User’s Manual 8
4.3 Obtaining and Installing the Intel® Chipset Software Installation
Utility
The Intel® Chipset Software Installation Utility for Intel chipsets can be downloaded from the
following Intel web site:
http://developer.intel.com/design/software/drivers/platform/inf.htm
The Intel® Chipset Software Installation Utility (infinst_enu.zip or infinst_enu.exe) is available
for all Windows Operating Systems with the Plug and Play feature. The infinst_enu.zip file is
approximately 1.3Mb in size and the infinst_enu.exe file is approximately 1.4Mb in size. The
infinst_enu.zip requires a compression utility such as WinZip* or PKZip* to unzip the file. The
README.TXT file covers topics such as system requirements, contents of the distribution
package, installation instructions, troubleshooting hints, and other notes. The RELNOTES.TXT
file covers topics such as new features, fixes, and known issues for that Release.
4.3.1 Before Installing the Software
Please review the README.TXT document before installing the Intel® Chipset Software
Installation Utility.
Before installing the Intel® Chipset Software Installation Utility for Intel chipsets, you should
also confirm that all devices in the System Properties / Device Manager listing are enabled.
There should not be any yellow exclamation points or red "X"s, which could indicate a certain
device is disabled or experiencing a driver conflict. The Intel® Chipset Software Installation
Utility may not work properly if there are devices in the system that are disabled.
This software can be installed in two modes: Interactive or Silent. The Interactive Mode
requires user input during installation; the Silent Mode does not.
Additionally, this software offers a set of command line flag options that enable extended
installation functionality. The command-line flags are not case-sensitive.
Two distribution formats are available for the Intel® Chipset Software Installation Utility -- self-
extracting .EXE files (INFINST_ENU.EXE) or compressed .ZIP files (INFINST_ENU.ZIP). Due
to the different distribution formats available for the Intel® Chipset Software Installation Utility,
the command line flag syntax may vary. See Section 4.3.2 for more information.
After the Intel® Chipset Software Installation Utility has completed updating your system, you
must reboot the system. The first time you reboot, Windows* should detect new hardware and
you might be prompted to reboot your system again until all new hardware has been detected.
After all the new hardware has been detected, verify that all the devices in Device Manager
have been optimally configured. Please refer to Section 4.4 for confirmation.
Note: The following sections that describe extended installation functionality should only be
used by advanced users that have a specific need for Interactive installation. Skip to
Section 4.4 in this document if you do not require Interactive installation instructions.

PCG System Software Intel® Chipset Software Installation Utility User’s Manual 9
4.3.2 Command-Line Options
The Intel® Chipset Software Installation Utility supports several command line flags for various
installation options. All command line flags and parameters must be separated by a space,
except for the language code after the '-L' flag.
Note: Below is a list of all the available command line flags that may be used with the
program call. Note that the '-L' and the '-S' flags MUST be specified at the end of the
command line flag list.
Self-Extracting .EXE Distribution:
When installing this software using the .EXE distribution, an extra '-A' must be
appended to the INFINST_ENU.EXE program call (i.e. INFINST_ENU.EXE -A) to
successfully pass command line parameters. The extra '-A' flag for the self-extracting
.EXE package is DIFFERENT from the '-A' command line flag option described below.
Example: To extract INF files using the '-A' flag described below, the installation
program should be invoked as follows:
INFINST_ENU.EXE -A -A (optional -P)
Compressed .ZIP Distribution:
When installing this software using the .ZIP distribution, there is no need to append any
extra flags to the SETUP.EXE program call in order to pass command line flags.
Example: To extract INF files using the '-A' flag described below, the installation
program should be invoked as follows:
SETUP.EXE -A (optional -P)
Below is a list of the available command line flags that may be used with the program call. Note
that the '-L' and the '-S' flags MUST be specified at the end of the command line flag list.
Flag Description
------ ---------------
-? Help flag. Displays the list of available command line flags. This
parameter works in the interactive mode only.
-A Extracts the INF files, README.TXT, RELNOTES.TXT, and instructions
for OEM preload (PRELOAD.TXT) to either "C:\ProgramFiles\Intel\InfInst"
or the directory specified using the '-P' flag. The software will NOT install
these INF files to the system. This flag can be combined only with the
'-P' flag option. All other options will be ignored if the '-A' flag is specified.
This parameter works in either Silent mode or interactive mode.
-B Automatically reboots the system after installation. This parameter works
in either Silent mode or interactive mode.
-P <Dir Name> Specifies the HDD location to which the INF program files are copied. If
this flag is used without the '-A' option, only README.TXT and
RELNOTES.TXT will be copied to <Dir Name>. The directory name can
include spaces. In this case, however, a pair of double quotes (") must

PCG System Software Intel® Chipset Software Installation Utility User’s Manual 10
enclose the directory name. This parameter works in either Silent mode
or interactive mode.
-S Runs the Installer in silent mode. No user interface is displayed. This flag
and the '-L' flag must be placed at the end of the command line flag list.
-L<LangCode> Forces the InstallShield user interface to display the specified language
during setup. Note that there should be NO spaces between '-L’ and the
4-digit language code (see below). This flag and the '-S' flag must be
placed at the end of the command line flag list. This parameter works in
interactive mode only.
Language <LangCode>
------------ ---------------
Chinese (PRC) 0804
Chinese (Taiwan) 0404
Danish 0006
Dutch 0013
English (UK - International) 0809
English (US) 0409
Finnish 000B
French (Canadian) 0C0C
French (Standard) 040C
German 0007
Italian 0010
Japanese 0011
Korean 0012
Norwegian 0014
Polish 0015
Portuguese (Brazilian) 0416
Portuguese (Standard) 0816
Russian 0019
Spanish 000A
Swedish 001D
Thai 001E
Use the following table to determine which mode(s) of operation can be used in conjunction
with the desired command-line flag option(s):
FLAG INTERACTIVE MODE SILENT MODE
-? X
-A X X
-B X X
-P X X
-S X
-L<LangCode> X

PCG System Software Intel® Chipset Software Installation Utility User’s Manual 11
4.3.3 Installing the Software in Interactive Mode
•Check the System Requirements. The operating system must be fully installed and running
on the system before running this software.
•Close any running applications. Otherwise, you may experience difficulties.
•Run the InstallShield* installation program:
Self-extracting .EXE distribution: INFINST_ENU.EXE
Compressed .ZIP distribution : SETUP.EXE
•You will be prompted to agree to the license agreement. If you do not agree, the Installer
will exit before extracting any files.
•Follow the on-screen instructions and use the default settings to complete the setup, once
the Operating system has rebooted.
•This completes the installation of the Intel® Chipset Software Installation Utility.
4.3.4 Installing the Software in Silent Mode
•Check the System Requirements. The operating system must be fully installed and running
on the system before running this software.
•Close any running applications. Otherwise, you may experience difficulties.
•Run the InstallShield installation program:
For silent install with auto-reboot:
Self-extracting .EXE distribution: INFINST_ENU.EXE -a -b -s
Compressed .ZIP distribution: SETUP.EXE -b -s
- OR -
For silent install without auto-reboot:
Self-extracting .EXE distribution: INFINST_ENU.EXE -a -s
Compressed .ZIP distribution: SETUP.EXE -s
•The utility will perform the necessary updates and record the installation status in the
following system registry key:
HKEY_LOCAL_MACHINE\Software\Intel\INFInst
•If the utility was invoked with the "INFINST_ENU.EXE -a -b -s" mode, the system will
automatically reboot if the update was successful.
Note: The system MUST be rebooted for all device updates to take effect.

PCG System Software Intel® Chipset Software Installation Utility User’s Manual 12
4.4 Confirming Installation of the Intel® Chipset Software
After installing the Intel® Chipset Software Installation Utility, Device Manager should indicate
that your system is now using the Intel Chipset Devices. Device Manager can be accessed by
going to: Start Button / Settings / Control Panel / System / Device Manager. Select the radio
button next to 'View devices by connection.' Expand the 'Plug and Play BIOS' listing, and then
the 'PCI bus' listing:
Example: Intel® 820 Chipset
Note: After the Intel® Chipset Software Installation Utility is installed, there should not be any
yellow exclamation points ( ! ) associated with any of the Intel chipset devices.
Also note, the INF name strings/descriptions may vary, depending upon the Intel Chipset in your
system

PCG System Software Intel® Chipset Software Installation Utility User’s Manual 13
5. Troubleshooting
After installing the Intel® Chipset Software Installation Utility for Intel chipsets, certain
symptoms may be seen depending on the system configuration. The following sections detail
each of these symptoms as well as possible causes and resolutions:
Issue: System locks up during Device Manager remove or during restart.
Solution: System lockup can occur during Restart as a result of several possible system
issues. In the event of system lockup, restart the machine and view Device
Manager. If devices are listed properly and the system does not experiences
any other issues, then the .INF file restore process was successful. If devices
are not configured correctly, try rerunning the procedures outlined in the
Readme.txt file.
If this does not fix problems or further problems are experienced, reinstall the
operating system.
Issue: After running the setup program and rebooting the machine, Windows reports
that it cannot find one of the following files:
ESDI_506.pdr
Solution: Click Browse in the dialog box where this problem occurs. Locate the
<Windows>\System\IOSubsys directory, and click OK.
The system should be able to locate this file in this directory and continue re-
enumerating for the new devices.
Issue: After running the setup program and rebooting the machine, Windows reports
that it cannot find one of the following files:
UHCD.SYS
USBD.SYS
USBHUB.SYS
Solution: Click Browse in the dialog box where this problem occurs, locate the
<Windows>\System32\drivers (for Windows 98)
- OR -
<Windows>\System (for Windows 95) directory, and click OK.
The system should be able to locate this file in this directory and continue re-
enumerating for the new devices.
Issue:During setup, installation stops and prompts for one of the following files:
UHCD.SYS
USBD.SYS
USBHUB.SYS
Solution: Ensure that the Windows 95 USB Supplement has been installed prior to running
the Chipset Software Installation Utility setup program.
Issue: After running the setup program and rebooting the machine, Windows reports
that it cannot find the following file: isapnp.vxd

PCG System Software Intel® Chipset Software Installation Utility User’s Manual 14
Solution: Click Browse in the dialog box where this problem occurs, locate the
<Windows>\System directory, and click OK.
The system should be able to locate this file in this directory and continue re-
enumerating for the new devices.
Issue: After performing the silent install, the HKLM\Software\Intel\InfInst key was not
created or the data of the value "install" is not "success".
Solution: This is caused by one of the following scenarios:
- The current system does not contain a supported operating system, or
- The current system does not contain a supported chipset.
Verify the System Requirements in outlined in the Chipset Software Installation
Utility Readme.txt file.
Issue: After running the setup program and rebooting the machine, Windows reports
that it cannot find one of following files:
Isapnp.vxd
Solution: Click Browse in the dialog box where this problem occurs, locate the
<Windows>\System directory and click OK. The system should be able to locate
this file in the directory and continue re-enumerating for the new devices
Issue: The Intel® Security Driver fails to install.
Solution: The IFWH.INF file references the Intel® 82802 Firmware Hub Controller device,
which is also controlled by the Intel® Security Driver. The operating system can
only reference one of these driver sets.
If you are planning to load the INF Files for Intel chipsets after OS Installation, do
NOT install the IFWH.INF file as described in the Readme.txt file.
Issue: The Intel®LANDesk Software Package fails to install.
Solution: The ICHxSMB.INF file references the Intel® 82801AA and Intel® 82801AB
SMBus Controllers, which are also controlled by the SMBus Device Driver,
included the Intel® LANDesk software package.
To address this problem on a system where the SMBus device driver for Intel®
LANDesk is going to be installed, the user needs to ensure that the
ICHxSMB.INF file is not used.
If you are planning to load the INF Files for Intel chipsets after OS Installation, do
NOT install the ICHxSMB.INF file as described in Section 6 of the Readme.txt
file.