Intel IT DIRECTOR User manual

Intel(R) IT Director User's
Guide

iii
Table of Contents
Disclaimer and Legal Information ..................................................................... 1
Introduction.................................................................................................. 3
To set up Intel IT Director: ........................................................................ 3
See Also .................................................................................................... 3
System Configuration ..................................................................................... 5
See Also .................................................................................................... 5
Settings Page: Overview ................................................................................. 7
See Also .................................................................................................... 7
Setting User Privileges.................................................................................... 9
See Also .................................................................................................... 9
Disabling My Computer Settings......................................................................11
To disable your My Computer settings:.......................................................11
See Also ...................................................................................................11
Monitoring Your Network................................................................................13
See Also.................................................................................................14
Computers Without Intel IT Director..............................................................14
See Also.................................................................................................14
Hardware and Software Asset Monitor...........................................................14
See Also.................................................................................................14
System Details Page...................................................................................15
See Also.................................................................................................15
Violations and Warnings..............................................................................15
See Also.................................................................................................16
Configuring Your Network............................................................................17
Configuring Subnets.................................................................................17
Configuring Hard Drive Backup and Restore Requirements.............................17
Configuring Internet and Network Security Requirements..............................18
Configuring Hard Drive Free Space Requirements.........................................19
Configuring Your Computer ............................................................................21
See Also.................................................................................................21
Importing Settings .....................................................................................21

Intel(R) IT Director User's Guide
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See Also.................................................................................................22
Exporting Settings......................................................................................22
See Also.................................................................................................22
Enabling Hard Drive Backup and Restore .......................................................22
See Also.................................................................................................23
Blocking USB Devices .................................................................................23
Disabling USB Blocking.............................................................................24
USB Device Types....................................................................................25
Configuring the Power-On Monitor ................................................................26
See Also.................................................................................................26
Troubleshooting............................................................................................27
Configuring Norton 360* .............................................................................30
Configuring McAfee Total Protection* ............................................................33
Configuring Trend Micro Internet Security* ....................................................34
Configuring Microsoft Windows* Small Business Server....................................37
Index..........................................................................................................39

1
Disclaimer and Legal Information
INFORMATION IN THIS DOCUMENT IS PROVIDED IN CONNECTION WITH INTEL(R)
PRODUCTS. NO LICENSE, EXPRESS OR IMPLIED, BY ESTOPPEL OR OTHERWISE, TO
ANY INTELLECTUAL PROPERTY RIGHTS IS GRANTED BY THIS DOCUMENT. EXCEPT
AS PROVIDED IN INTEL'S TERMS AND CONDITIONS OF SALE FOR SUCH PRODUCTS,
INTEL ASSUMES NO LIABILITY WHATSOEVER, AND INTEL DISCLAIMS ANY EXPRESS
OR IMPLIED WARRANTY, RELATING TO SALE AND/OR USE OF INTEL PRODUCTS
INCLUDING LIABILITY OR WARRANTIES RELATING TO FITNESS FOR A PARTICULAR
PURPOSE, MERCHANTABILITY, OR INFRINGEMENT OF ANY PATENT, COPYRIGHT OR
OTHER INTELLECTUAL PROPERTY RIGHT.
UNLESS OTHERWISE AGREED IN WRITING BY INTEL, THE INTEL PRODUCTS ARE
NOT DESIGNED NOR INTENDED FOR ANY APPLICATION IN WHICH THE FAILURE OF
THE INTEL PRODUCT COULD CREATE A SITUATION WHERE PERSONAL INJURY OR
DEATH MAY OCCUR.
Intel may make changes to specifications and product descriptions at any time,
without notice. Designers must not rely on the absence or characteristics of any
features or instructions marked "reserved" or "undefined." Intel reserves these for
future definition and shall have no responsibility whatsoever for conflicts or
incompatibilities arising from future changes to them. The information here is subject
to change without notice. Do not finalize a design with this information.
The products described in this document may contain design defects or errors known
as errata which may cause the product to deviate from published specifications.
Current characterized errata are available on request.
Contact your local Intel sales office or your distributor to obtain the latest
specifications and before placing your product order.
Copies of documents which have an order number and are referenced in this
document, or other Intel literature, may be obtained by calling 1-800-548-4725, or
by visiting Intel's Web Site.
Intel processor numbers are not a measure of performance. Processor numbers
differentiate features within each processor family, not across different processor
families. See http://www.intel.com/products/processor_number for details.
BunnyPeople, Celeron, Celeron Inside, Centrino, Centrino Atom, Centrino Atom
Inside, Centrino Inside, Centrino logo, Core Inside, FlashFile, i960, InstantIP, Intel,
Intel logo, Intel386, Intel486, IntelDX2, IntelDX4, IntelSX2, Intel Atom, Intel Atom
Inside, Intel Core, Intel Inside, Intel Inside logo, Intel. Leap ahead., Intel. Leap
ahead. logo, Intel NetBurst, Intel NetMerge, Intel NetStructure, Intel SingleDriver,
Intel SpeedStep, Intel StrataFlash, Intel Viiv, Intel vPro, Intel XScale, Itanium,
Itanium Inside, MCS, MMX, Oplus, OverDrive, PDCharm, Pentium, Pentium Inside,
skoool, Sound Mark, The Journey Inside, Viiv Inside, vPro Inside, VTune, Xeon, and
Xeon Inside are trademarks of Intel Corporation in the U.S. and other countries.

Intel(R) IT Director User's Guide
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* Other names and brands may be claimed as the property of others.
Copyright (C) 2008, Intel Corporation. All rights reserved.

3
Introduction
Intel® IT Director enables you to configure and monitor system protection for
computers in your network. It enables you to monitor up to 25 client computers on
up to two subnetworks (subnets).
Before using Intel IT Director, configure your system as explained in the Getting
Started Guide.
To set up Intel IT Director:
1. On each computer, set user privileges on Intel IT Director.
2. On each computer, configure Intel IT Director settings for that computer.
3. From computers you will use to monitor the network, configure your
network.
Once you finish these steps, you can start monitoring your network.
The Intel IT Director interface includes the following tabs:
•My Computer. Configure protection and monitoring on client computers.
•My Network. Monitor your network.
•Settings. Set user privileges, disable My Computer settings, and configure
your network.
For support and more information about Intel IT Director, see
http://support.intel.com/support/go/itdirector.htm.
See Also
Getting Started Guide
Setting User Privileges
Monitoring Your Network: Overview
Configuring Your Network: Overview
Configuring Your Computer: Overview
Blocking USB Devices: Overview
Configuring the Power-On Monitor
Troubleshooting

5
System Configuration
Before using Intel IT Director, use the Intel IT Director Configuration Tool to
configure your system, as explained in the Getting Started Guide.
Access this tool from Start > All Programs > Intel(R) IT Director > Intel(R) IT
Director Configuration Tool.
The Intel IT Director Configuration Tool also enables you to re-configure your system
after you have already configured it. See the Getting Started Guide for more
information.
See Also
Getting Started Guide

7
Settings Page: Overview
The Settings page includes the following sections:
•User Privilege Settings
•Disabling My Computer Settings
•My Network Settings
You can configure settings manually, or you can import the settings from a file. To
use settings from the current computer on other computers, export your settings to
a file.
To switch log on accounts, click Change Log On from the Settings page. For the
log-on box to automatically use the same username and password next time you log
on, select Save Username and Password.
See Also
Setting User Privileges
My Computer Settings
My Network Settings
Importing Settings
Exporting Settings

9
Setting User Privileges
When you first use Intel IT Director on each computer, set which features users can
access on that computer. Set access privileges from Settings > User Privilege
Settings.
Choose from two options:
•All users with Windows* administrator privilege can access all
features.
•The current user (username) can access all features.
If you choose The current user (username) can access all features, then you
can also choose whether other users can access specific pages in Intel IT Director.
You can choose from:
•My Computer tab
•My Network tab
See Also
Introduction
Settings Page

11
Disabling My Computer Settings
Disabling My Computer settings:
•Disables access to the My Computer tab.
•Disables USB Blocking and the Power-on Monitor
•Erases configuration of USB Blocking and Power-on Monitor.
To disable your My Computer settings:
1. From Intel IT Director on the client computer, go to Settings > Disabling
My Computer Settings.
2. Select Erase all Intel IT Director settings on this computer, and
restore Intel IT Director to default.
3. Click Apply.
After you disable My Computer settings, you can not enter the My Computer tab until
you deselect Erase all Intel IT Director settings on this computer, and restore
Intel IT Director to default.
See Also
Settings Page
Configuring Your Computer: Overview

13
Monitoring Your Network
Intel IT Director enables you to monitor status, statistics and warning messages for
client computers on your network. You monitor computers on your network from the
My Network page.
The bottom of the My Network page shows two rows of computers:
•The top row includes computers to which Intel IT Director has finished trying
to connect. If Intel IT Director failed to connect, it shows a picture of the
computer with the icon on top of it. See Troubleshooting for possible
reasons.
•The second row includes computers to which Intel IT Director is trying to
connect. Once Intel IT Director connects to those computers, they move to
the second row.
The My Network page monitors the following features:
•USB Blocking
•Hard Drive Backup and Restore
•Security Center
•Power-on Monitor
•Hard Drive Free Space
The My Network section can display the following icons in feature heading bars:
•denotes Intel IT Director has recorded violations or warnings for the
feature.
•denotes all computers comply with the requirements for the feature.
•denotes Intel IT Director does not detect any computer supporting this
feature.
When you expand a section, you see a list of all computers with warnings or
violations for that section. If you click on a computer from that list, the System
Details page opens with details about that computer.
To see details about the hardware and software assets on a computer, mouse over
the icon of that computer from anywhere in the My Network page.
Note
To configure requirements that apply to all computers on your network, go to
Settings > My Network Settings. To configure monitoring and protection
specific to a single computer, go to the My Computer page on Intel IT Director at
that computer.

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See Also
Violations and Warnings
Configuring Your Network: Overview
Configuring Your Computer: Overview
Blocking USB Devices: Overview
Enabling Hard Drive Backup and Restore
Configuring Hard Drive Free Space Requirements
Configuring Internet and Network Security Requirements
Configuring the Power-on Monitor
Computers Without Intel IT Director
For Intel IT Director to monitor a computer, remote queries must be configured on
that computer. For more details, see the Getting Started Guide.
On computers that do not have Intel IT Director installed, you can monitor:
•Internet and network security
•Free hard drive space
•Hardware and software assets
You monitor computers without Intel IT Director in the same way as you monitor
computers with Intel IT Director.
See Also
Monitoring Your Network: Overview
Getting Started Guide
Hardware and Software Asset Monitor
Intel IT Director monitors the hardware and software assets of computers on your
network. You can see the list of hardware and software assets in two ways:
•By mousing over the icon of a computer from anywhere in the My Network
page.
•From System Details > Hardware and Software Assets.
Intel IT Director monitors the following information about hardware and software
assets for each computer:
•Computer System (manufacturer and model number)
•Processor
•Operating system
See Also
Monitoring Your Network: Overview
System Details

Monitoring Your Network
15
System Details Page
When you click a computer icon on the My Network page, the System Details
page opens with the details of the computer you selected.
The System Details page shows all violations and warnings Intel IT Director has
recorded for computers on your network. Once you acknowledge seeing a message,
that message no longer appears in the list of warning messages.
The System Details page shows the details of the computer for the following
features:
•USB Device Blocking
•Hard Drive Backup and Restore
•Security Center
•Hardware and Software Asset
•Power-on Monitor
•Hard Drive Free Space
See Also
Monitoring Your Network
Configuring Your Network: Overview
Violations and Warnings
Violations and Warnings
If Intel IT Director has recorded any violations or warnings for a feature, it shows the
icon in the relevant feature heading bar in My Network. The following table
shows the possible violations and warnings for each feature:
Note
Warning messages are displayed in the System Details Page. Once you
acknowledge a warning message on the System Details page, the message is no
longer displayed.
Feature Violations and Warnings
USB Blocking Violation: USB Blocking has not been
configured
Warnings:
•A blocked USB device was
connected.
•USB Blocking stopped working.

Intel(R) IT Director User's Guide
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Hard Drive Backup and Restore Violation: Intel® Matrix Storage Manager
is not installed on a computer. This
violation applies only if you choose to
monitor hard drive backup and restore.
Note
Intel Matrix Storage Manager uses
RAID to perform hard drive backup
and restore. If the chipset does not
support RAID, or if the RAID drivers
are not installed on a computer, that
computer will be listed in My Network
as not supporting backup and restore
through Intel Matrix Storage
Manager. If the chipset is configured
as AHCI mode, the RAID drivers
cannot be installed.
Security Center A feature monitored by the Security
Center does not meet the Security
Center requirements.
Power-on Monitor Violation: The Power-on Monitor has not
been configured
Warnings:
•A computer was powered on for
more than one hour outside of
office hours in a given day.
•The Power-on Monitor stopped
working.
Hard Drive Free Space Free space on a hard drive dropped
below the required threshold.
If a hard drive has multiple partitions,
Intel IT Director treats the entire hard
drive as if it were only one partition. The
percentage of free space is calculated as
the total free hard drive space divided by
the total hard drive space.
See Also