Intel M2400 - Precision Mobile Workstation Service manual

Intel® Active Management Technology v4.0
Administrator's Guide
Overview
Product Overview
Operational Modes
Setup and Configuration Overview
Provisioning Methods
Menus and Defaults
MEBx Settings Overview
ME Configuration Menu
AMT Configuration Menu
MEBx Defaults
Setup and Configuration
Methods Overview
Configuration Service
MEBx Interface (Enterprise Mode)
MEBx Interface (SMB Mode)
System Deployment
Operating System Drivers
Management
Intel AMT Web GUI
AMT Redirection (SOL/IDE-R)
AMT Redirection Overview
Troubleshooting
Troubleshooting
If you purchased a DELL™ n Series computer, any references in this document to Microsoft®Windows®operating systems
are not applicable.
Information in this document is subject to change without notice.
© 2008 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell,Latitude, and the DELL logo are trademarks of Dell Inc.; Intel is a registered trademark of Intel Corporation in
the U.S. and other countries; Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in the United States
and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
August 2008 Rev. A00

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Overview
Intel® Active Management Technology (Intel AMT) allows companies to easily manage their networked computers in the
following ways:
Discover computing assets on a network regardless of whether the computer is turned on or off – Intel AMT uses
information stored in nonvolatile system memory to access the computer. The computer can even be accessed while it
is powered off (also called out-of-band or OOB access).
Remotely repair systems even after operating system failures – In the event of a software or operating system failure,
Intel AMT can be used to access the computer remotely for repair purposes. IT administrators can also detect computer
system problems easily with the assistance of Intel AMT's out-of-band event logging and alerting.
Protect networks from incoming threats while easily keeping software and virus protection up to date across the
network.
Software Support
Several independent software vendors (ISVs) are building software packages to work with Intel AMT features. This provides IT
administrators many options when it comes to remotely managing the networked computer assets within their company.
Features and Benefits
Intel AMT
Features Benefits
Out-of-band (OOB) access Allows remote management of platforms regardless of system power or operating
system state
Remote troubleshooting and recovery Significantly reduces desk side visits, increasing the efficiency of IT technical staff
Proactive alerting Decreases downtime and minimizes repair times
Remote hardware and software asset
tracking Increases speed and accuracy over manual inventory tracking, reducing asset accounting costs
Third-party nonvolatile storage Increases speed and accuracy over manual inventory tracking, reducing asset
accounting cost
*Information on this page provided by Intel.
The Intel® Management Engine BIOS Extension (MEBx) is an optional ROM module provided to Dell™ from Intel that is
included in the Dell BIOS. The MEBx has been customized for Dell computers.
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Operational Modes
Intel® AMT can be set up for either Enterprise or Small and Medium Business operational modes (also called provisioning
models). Both operational modes support dynamic and static IP networking.
If you use dynamic IP networking (DHCP), the Intel AMT host name and the operating system host name must match. You
must also configure both the operating system and Intel AMT to use DHCP as well.
If you use static IP networking, the Intel AMT IP address must be different from the operating system's IP address.
Additionally, the Intel AMT hostname must be different from the operating system's hostname.
Enterprise mode – This mode is for large organizations. This is an advanced networking mode that supports
Transport Layer Security (TLS) and requires a configuration service. Enterprise mode allows IT administrators to set up
and configure Intel AMT securely for remote management. The Dell™ computer is defaulted to Enterprise mode when it
leaves the factory. The mode can be changed during the setup and configuration process.
Small Medium Business (SMB) mode – This mode is a simplified operational mode that does not support TLS and
does not require a setup application. SMB mode is for customers who do not have independent software vendor (ISV)
management consoles or the necessary network and security infrastructures to use encrypted TLS. In SMB mode, Intel
AMT setup and configuration is a manual process completed through the Intel ME BIOS Extension (MEBx). This mode is
the easiest to implement since it does not require much infrastructure, but it is the least secure since all network traffic
is not encrypted.
Intel AMT Configuration sets up all other Intel AMT options not covered in Intel AMT Setup, such as enabling the computer for
Serial-Over-LAN (SOL) or IDE-Redirect (IDE-R).
You can change the settings modified in the configuration phase many times over the course of a computer's life span. You
can make changes to the computer locally or through a management console.
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Setup and Configuration Overview
The following is a list of important terms related to the Intel® AMT setup and configuration.
Setup and configuration — The process that populates the Intel AMT-managed computer with usernames,
passwords, and network parameters that enable the computer to be administered remotely.
Provisioning — The act of setting up and configuring Intel AMT.
Configuration service — A third-party application that completes the Intel AMT provisioning.
Intel AMT WebGUI — A Web browser-based interface for limited remote computer management.
You must set up and configure Intel AMT in a computer before using it. Intel AMT setup readies the computer for Intel AMT
mode and enables network connectivity. This setup is generally performed only once in the lifetime of a computer. When Intel
AMT is enabled, it can be discovered by management software over a network.
Once Intel AMT is set up in Enterprise mode, it is ready to initiate configuration of its own capabilities. When all required
network elements are available, simply connect the computer to a power source and the network, and Intel AMT automatically
initiates its own configuration. The configuration service (a third-party application) completes the process for you. Intel AMT is
then ready for remote management. This configuration typically takes only a few seconds. When Intel AMT is set up and
configured, you can reconfigure the technology as needed for your business environment.
Once Intel AMT is set up in SMB mode, the computer does not have to initiate any configuration across the network. It is set
up manually and is ready to use with the Intel AMT Web GUI.
Intel AMT Setup and Configuration States
The act of setting up and configuring Intel AMT is also known as provisioning. An Intel AMT capable computer can be in one
of three setup and configuration states:
The factory-default state is a fully unconfigured state in which security credentials are not yet established and Intel
AMT capabilities are not yet available to management applications. In the factory-default state, Intel AMT has the
factory-defined settings.
The setup state is a partially configured state in which Intel AMT has been set up with initial networking and transport
layer security (TLS) information: an initial administrator password, the provisioning passphrase (PPS), and the
provisioning identifier (PID). When Intel AMT has been set up, Intel AMT is ready to receive enterprise configuration
settings from a configuration service.
The provisioned state is a fully configured state in which the Intel Management Engine (ME) has been configured with
power options, and Intel AMT has been configured with its security settings, certificates, and the settings that activate
the Intel AMT capabilities. When Intel AMT has been configured, the capabilities are ready to interact with management
applications.
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The act of setting up and configuring Intel® AMT is known as provisioning. There are two methods of provisioning a computer
with Enterprise mode:
Legacy
IT TLS-PSK
Legacy
If you want Transport Layer Security (TLS), execute the legacy method of Intel AMT setup and configuration on an isolated
network separate from the corporate network. A setup and configuration server (SCS) requires a secondary network
connection to a certification authority (an entity which issues digital certificates) for TLS configuration.
Initially the computers are shipped in the factory-default state with Intel AMT ready for configuration and provisioning. These
computers must go through Intel AMT setup in order to go from the factory-default state to the setup state. Once the
computer is in the setup state, you can continue to configure it manually or connect it to a network where it connects with an
SCS and begin Enterprise Mode Intel AMT configuration.
IT TLS-PSK
IT TLS-PSK Intel AMT setup and configuration is usually performed in a company's IT department. The following are required:
Setup and configuration server
Network and security infrastructure
Intel AMT capable computers in the factory-default state are given to the IT department, which is responsible for Intel AMT
setup and configuration. The IT department can use any method to input Intel AMT setup information, after which the
computers are in Enterprise Mode and in the In-Setup phase. An SCS must generate PID and PPS sets.
Intel AMT configuration must occur over a network. The network can be encrypted using the Transport Layer Security Pre-
Shared Key (TLS-PSK) protocol. Once the computers connect to an SCS, Enterprise Mode Configuration occurs.
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MEBx Settings Overview
The Intel® Management Engine BIOS Extension (MEBx) provides platform-level configuration options for you to configure the
behavior of Management Engine (ME) platform. Options include enabling and disabling individual features and setting power
configurations.
This section provides details about MEBx configuration options and constraints, if any.
All the ME Platform Configuration setting changes are not cached in MEBx. They are committed to ME non-volatile memory
(NVM) until you exit MEBx. Hence, if MEBx crashes, the changes made until that point are NOT going to be committed to ME
NVM.
Access MEBx Configuration User Interface
The MEBx configuration user interface can be accessed on a computer through the following steps:
1. Turn on (or restart) your computer.
2. When the blue DELL™ logo appears, press <Ctrl><p> immediately.
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows®
desktop. Then shut down your computer and try again.
3. Type the ME password. Press <Enter>.
The MEBx screen appears as shown below.
The main menu presents three function selections:
Intel ME Configuration

Intel AMT Configuration
Change Intel ME Password
The Intel ME Configuration and Intel AMT Configuration menus are discussed on the following pages. First, the password must
be changed in order to proceed through these menus.
Changing the Intel ME Password
The default password is admin and is the same on all newly deployed platforms. You must change the default password before
changing any feature configuration options.
The new password must include the following elements:
Eight characters
One uppercase letter
One lowercase letter
A number
A special (nonalphanumeric) character, such as !, $, or ; excluding the :, ", and , characters.)
The underscore ( _ ) and spacebar are valid password characters but do NOT add to the password complexity.
*Information on this page provided by Intel.
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ME Configuration Menu
To reach the Intel® Management Engine (ME) Platform Configuration page, follow these steps:
1. Under the Management Engine BIOS Extension (MEBx) main menu, select ME Configuration. Press <Enter>.
2. The following message appears:
System resets after configuration changes. Continue: (Y/N)
3. Press <Y>.
The ME Platform Configuration page opens. This page allows you to configure the specific functions of the ME such as
features, power options, and so on. Below are quick links to the various sections.
Intel ME State Control
Intel ME Firmware Local Update
Intel ME Features Control
Manageability Feature Selection
Intel ME Power Control
Intel ME ON in Host Sleep States
Intel ME State Control
When the ME State Control option is selected on the ME Platform Configuration menu, the ME State Control menu
appears. You can disable ME to isolate the ME computer from main platform until the end of the debugging process.

When enabled, the ME State Control option lets you disable ME to isolate the ME computer from the main platform while
debugging a field malfunction. The table below illustrates the details of the options.
ME Platform State Control
Option Description
Enabled Enable the Management Engine on the platform
Disabled Disable the Management Engine on the platform
In fact, the ME is not really disabled with the Disabled option. Instead, it is paused at the very early stage of its booting so
the computer has no traffic originating from the ME on any of its busses, ensuring that an you can debug a computer problem
without worrying about any role the ME might have played in it.
Intel ME Firmware Local Update
This option on the ME Platform Configuration menu sets the policy for allowing the MEBx to be updated locally. The default
setting is Disabled. The other setting available is Enabled. Enabled allows local ME firmware updates. Disable does not
allow local ME firmware updates.

Intel ME Features Control
The ME Features Control menu contains the following configuration selection.
Manageability Feature Selection
When you select the Manageability Feature Selection option on the ME Features Control menu, the ME Manageability
Feature menu appears.

You can use this option to determine which manageability feature is enabled.
ASF — Alert Standard Format. ASF is a standardized corporate assets management technology. The Intel ICH9
platform supports ASF specification 2.0.
Intel AMT — Intel Active Management Technology. Intel AMT is an improved corporate assets management technology.
The table below explains these options.
Management Feature Select Option
Option Description
None Manageability Feature is not selected
Intel AMT Intel AMT manageability feature is selected
ASF ASF manageability feature is selected
When you change the option from Intel AMT to None, a warning that Intel AMT un-provisions automatically if you accept the
change appears.
The None option has no manageability feature provided by the ME computer. In this case, the firmware is loaded (i.e., ME is
still enabled) but the management applications remain disabled.
Intel ME Power Control
To comply with ENERGY STAR requirements, the Intel Management Engine can be turned off in various sleep states. Intel ME
Power Control menu configures Intel ME platform power policies.
ME On in Host Sleep States
When the ME ON in Host Sleep States option is selected on the ME Power Control menu, the ME in Host Sleep States

menu loads.
The power package selected determines when the ME is turned ON. The default power package is Mobile: ON in S0. The end
user administrator can choose which power package is used depending on computer usage. The power package selection page
can be seen above.
*Information on this page provided by Intel.
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AMT Configuration Menu
After you completely configure the Intel® Management Engine (ME) feature, you must reboot before configuring the Intel AMT
for a clean system boot. The image below shows the Intel AMT configuration menu after a user selects the Intel AMT
Configuration option from the Management Engine BIOS Extension (MEBx) main menu. This feature allows you to
configure an Intel AMT capable computer to support the Intel AMT management features.
You need to have a basic understanding of networking and computer technology terms, such as TCP/IP, DHCP, VLAN, IDE,
DNS, subnet mask, default gateway, and domain name. Explaining these terms is beyond the scope of this document.
The Intel AMT Configuration page contains the user-configurable options listed below.
For images of these menu options, refer to the "Enterprise Mode Setup" and "SMB Mode Setup" pages of this document.
Menu Options
Host Name
TCP/IP
Provision Model
Setup and Configuration
Un-Provision
SOL/IDE-R
Password Policy
Secure Firmware Update
Set PRTC
Idle Timeout
Host Name
A hostname can be assigned to the Intel AMT capable computer. This is the host name of the Intel AMT-enabled computer. If
Intel AMT is set to DHCP, the host name MUST be identical to the operating system machine name.

TCP/IP
Allows you to change the following TCP/IP configuration of Intel AMT.
Network interface – ENABLE** / DISABLED
If the network interface is disabled, all the TCP/IP settings are no longer needed.
DHCP Mode – ENABLE** / DISABLED
If DHCP Mode is enabled, TCP/IP settings are configured by a DHCP server.
If DHCP mode is disabled, the following static TCP/IP settings are required for Intel AMT. If a computer is in static mode it
needs a separate MAC address for the Intel Management Engine. This extra MAC address is often called the Manageability
MAC (MNGMAC) address. Without a separate Manageability MAC address, the computer can NOT be set to static mode.
IP address – Internet address of the Intel Management Engine.
Subnet mask – The subnet mask used to determine what subnet IP address belongs to.
Default Gateway address – The default gateway of the Intel Management Engine.
Preferred DNS address – Preferred domain name server address.
Alternate DNS address – Alternate domain name server address.
Domain name – Domain name of the Intel Management Engine.
Provision Model
The following provisioning models are available:
Provisioning Mode – Enterprise** / Small Business
This allows you to select between small business and enterprise mode. Enterprise mode may have different security
settings than small business mode. Because of the different security settings, each of these modes requires a different
process to complete the setup and configuration process.
Setup and Configuration
The menu contains the parameters for the setup and configuration server. This menu also contains the security settings for
PSK and PKI configurations.

Current Provisioning Mode – Displays the current provisioning TLS Mode: None, PKI, or PSK. This configuration is
only shown in Enterprise Provision Model.
Provisioning Record – Displays the provision PSK/PKI record data of the computer. If the data has not been entered,
the MEBX displays a message that states "Provision Record not present". If the data is entered, the Provision Record
displays the following:
TLS provisioning mode – Displays the current configuration mode of the computer: None, PSK or PKI.
Provisioning IP – The IP of the setup and configuration server.
Date of Provision – Displays the date and time of the provisioning in the format MM/DD/YYYY at HH:MM.
DNS – Displays if Secure DNS is being used or not. 0 indicates DNS is not in use, 1 indicates secure DNS is
being used (PKI only).
Host Initiated – Displays if the setup and configuration process was initiated by the host: 'No' indicates the
setup and configuration process was not host initiated; 'Yes' indicates the setup and configuration process was
host initiated (PKI only).
Hash Data – Displays the 40 character certificate hash data (PKI only).
Hash Algorithm – Describes the hash type. Currently only SHA1 is supported (PKI only).
IsDefault – Displays 'Yes' if the Hash algorithm is the default algorithm selected. Displays 'No' if the hash
algorithm is not the default algorithm used (PKI only).
FQDN – FQDN of the provisioning server mentioned in certificate (PKI only).
Serial Number – The 32 character that indicate the Certificate Authority serial numbers.
Time Validity Pass – Indicates whether the certificate passed the time validity check.
Provisioning Server – The IP address and port number (0 – 65535) for an Intel AMT provisioning server. This
configuration is only shown for the enterprise provision model. The default port number is 9971.
TLS PSK – Contains the settings for TLS PSK configuration settings.
Set PID and PPS – Sets the provisioning identifier (PID) and provisioning passphrase (PPS). Enter the PID and
PPS in the dash format. (Ex. PID: 1234-ABCD ; PPS: 1234-ABCD-1234-ABCD-1234-ABCD-1234-ABCD) NOTE -
A PPS value of ' '0000-0000-0000-0000-0000-0000-0000-0000' does not change the setup configuration state.
If this value is used the setup and configuration state stays as 'Not-started'.
Delete PID and PPS – Deletes the current PID and PPS stored in ME. If there is no PID and PPS entered, the
MEBX returns an error message. Using this option does NOT set the setup and configuration process parameter
to "Not Started." This option sets the setup and configuration process parameter to "In Process."
TLS PKI – Contains the settings for the TLS PKI configuration settings.
Remote Configuration Enable/Disable – Disables or enables remote configuration. If this option is not
enabled, remote configuration cannot occur.
Manage Certificate Hashes – Displays the list of hashes that are currently stored and the current status. To

change the active status of the certificate press the <+> key. To delete the hash press the <del> key. To add
another key press the <ins> key.
Set FQDN – Sets the fully qualified domain name for the computer.
Set PKI DNS suffix – Sets the PKI DNS suffix.
TLS PSK
The submenu contains the settings for TLS PSK configuration settings. Setting or deleting the PID/PPS causes a partial un-
provision if the setup and configuration is "In-process".
Set PID and PPS – Sets the PID and PPS. Enter the PID and PPS in the dash format. (Ex. PID: 1234-ABCD ; PPS:
1234-ABCD-1234-ABCD-1234-ABCD-1234-ABCD) A PPS value of '0000-0000-0000-0000-0000-0000-0000-0000'
does not change the setup configuration state. If this value is used the setup and configuration state stays as "Not-
started."
Delete PID and PPS – Deletes the current PID and PPS stored in ME. If there is no PID and PPS entered, the MEBX
returns an error message.
TLS PKI – Remote Configuration Settings
The remote configuration options are contained under the TLS PKI sub menu. There are four remote configuration items:
Remote Configuration Enable/Disable
Manage Certificate Hashes
Set FQDN
Set PKI DNS Suffix

Remote Configuration Enable/Disable
The selectable options are Enable and Disable. If Remote Configuration is disabled, the menu options underneath are still
displayed, but are not be used until Remote Configuration is enabled.
This option cannot be modified once the setup and configuration process is in process. This parameter can only be modified
while the computer is in the factory default or un-provisioned state.
Enabling/disabling remote configuration causes a partial un-provision if the setup and configuration is In-process.
Manage Certificate Hashes
Select the Manage Certificate Hashes option under the Remote Configuration menu to display the Manage Certificate
Hashes menu. Four default hashes are available from the factory. Hashes can be deleted or added per customer needs.

The Manage Certificate Hash screen has several keyboard controls available to you to manage the hashes on the computer.
The following keys are valid when in the Manage Certificate Hash menu:
Escape key – Exits from the menu
Insert key – Adds a customized certificate hash to the computer
Delete key – Deletes the currently selected certificate hash from the computer
<+> key – Changes the active state of the currently selected certificate hash
Enter key – Displays the details of the currently selected certificate hash
Adding a Customized Hash
1. Press <Insert> in the Manage Certificate Hash screen. A text field is displayed requesting the hash name.
2. You must enter the hash name. The hash name must be a maximum of 32 characters. Upon pressing <Enter> you are
prompted to enter the certificate hash value.
3. The certificate hash value is a 20 byte hexadecimal number. You must enter the hash data in the correct format or the
message Invalid Hash Certificate Entered - Try Again is displayed. Upon pressing <Enter> you are asked
about setting the active state of the hash.
4. This query allows for setting the active state of the customized hash.
Yes – The customized hash is be marked as active.
No (Default) – VA_Hash is be maintained within EPS.
Deleting a Hash
1. Press <Delete> in the Manage Certificate Hash screen to display the
Delete this certificate hash? (Y/N)
prompt.
2. This option allows deleting of the selected certificate hash.
Yes – MEBx shall send the message to FW to delete the selected hash.
No – MEBx shall not delete the selected hash and returns to the Remote Configuration.
Changing the Active State
Press the <+> key in the Manage Certificate Hash screen to display the

Change the active state of this hash? (Y/N)
prompt. Answering yes to this question toggles the active state of the currently selected certificate hash. Setting a hash as
active indicates that the hash is available to use when during PSK provisioning.
Viewing a Certificate Hash
Press <Enter> in the Manage Certificate Hash screen. The details of the selected certificate hash are displayed to include:
the hash name, the certificate hash data, and the active and default states.
Set FQDN
When the Set FQDN option is selected under the Remote Configuration menu, you are prompted to enter the Fully
Qualified Domain Name (FQDN) of the Provisioning Server.
Set PKI DNS Suffix
When the Set PKI DNS Suffix option is selected under the Remote Configuration menu, you are prompted to enter the
PKI DNS Suffix of the Provisioning Server. The Key Value is maintained in EPS.

Un-provision
The Un-Provision option allows you to reset the Intel AMT configuration to factory defaults. There are two types of un-
provision:
Full Un-provision – This option resets all of the Intel AMT settings to their default values. If a PID/PPS value is
present, both values are lost. The MEBx password remains untouched.
CMOS clear – This un-provision option is not available in the MEBx. This option clears all values to their default values.
If a PID/PPS is present, both values are lost. The MEBx password resets to the default value (admin). To invoke this
option, you need to clear the CMOS (i.e. system board jumper).