Interlogix ZeroWire User manual

ZeroWire Reference Guide
P/N 466-2607 • REV C • ISS 13JAN16

Copyright
© 2016 UTC Fire & Security Americas Corporation, Inc.
All rights reserved.
This document may not be copied in whole or in part or otherwise
reproduced without prior written consent from UTC Fire & Security
Americas Corporation, Inc., except where specifically permitted
under US and international copyright law.
Trademarks and
patents
The ZeroWire name and logo are trademarks of UTC Fire & Security
Americas Corporation, Inc.
IOS is the registered trademark of Cisco Technology, Inc.
Android, Google and Google Play are registered trademarks of
Google Inc.
iPhone, Apple, iTunes are registered trademarks of Apple Inc.
App Store is a service mark of Apple Inc.
Other trade names used in this document may be trademarks or
registered trademarks of the manufacturers or vendors of the
respective products.
Manufacturer
Placed on the market by:
UTC Fire & Security Americas Corporation, Inc.
3211 Progress Drive, Lincolnton, NC, 28092, USA
Authorized EU manufacturing representative:
UTC Fire & Security B.V.
Kelvinstraat 7, 6003 DH Weert, Netherlands
EU compliance
EU directives
UTC Fire & Security hereby declares that this device is in
compliance with the applicable requirements and provisions of one
or more of the Directives 1999/5/EC, 2014/30/EU and 2014/35/EU.
For more information see: www.utcfireandsecurity.com or
www.interlogix.com
2012/19/EU (WEEE directive): Products marked with this symbol
cannot be disposed of as unsorted municipal waste in the European
Union. For proper recycling, return this product to your local supplier
upon the purchase of equivalent new equipment, or dispose of it at
designated collection points. For more information see:
www.recyclethis.info.
2006/66/EC (battery directive): This product contains a battery that
cannot be disposed of as unsorted municipal waste in the European
Union. See the product documentation for specific battery
information. The battery is marked with this symbol, which may
include lettering to indicate cadmium (Cd), lead (Pb), or mercury
(Hg). For proper recycling, return the battery to your supplier or to a
designated collection point. For more information see:
www.recyclethis.info.
Customer support
Interlogix Australia www.interlogix.com.au [phone]

ZeroWire Reference Guide iii
Content
Important information#vii
Limitation of liability#vii
Product Warnings#vii
Warranty Disclaimers#viii
Disclaimer#ix
Intended Use#ix
Advisory messages#x
ZeroWire Building Blocks#11
ZeroWire Menu Tree#12
Glossary#13
Menu 1 - Users#16
User First Name#16
User Last Name#16
User PIN#16
Start Date#16
End Date#16
User Type#17
User Permission 1#18
Permission Schedule 1#18
User Permission 2#18
Permission Schedule 2#18
User Permission 3#18
Permission Schedule 3#19
User Permission 4#19
Permission Schedule 4#19
Menu 2 - System Options#21
System Clock#21
General Options#21
System Timers#22
Siren Options#24
Service and Test Options#25
Status#25
Menu 3 - Zones#27
Zone Number#27
Zone Name#27
First Zone Profile#27
Second Zone Profile#29
Example#30

iv ZeroWire Reference Guide
Menu 4 - Areas#31
Area Number#31
Area Name#31
Area Entry And Exit Times#31
Area Options#32
Area Timers#34
Area Type Settings#34
Area Event Reporting#37
Notes on Force Arming, Bypass, and Auto-Bypass#38
Menu 5 - Channels#40
Channel Number#40
Account Number#40
Format#40
Destination Email#41
Next Channel#41
Event List#41
Attempts#41
Menu 6 - Communicator#42
General Options#42
Auto Test#42
IP Configuration#43
Radio Configuration#45
Remote Access#45
System Event Reporting#46
Menu 7 - Schedules#48
Schedule Number#48
Schedule Name#48
Follow Action Number#48
Times and Days#48
Menu 8 - Actions#50
Action Number#51
Action Name#51
Function#51
Duration Minutes#51
Duration Seconds#51
Event 1#52
Event 2#52
Event 3#53
Event 4#53
Result#53
Menu 9 - Arm-Disarm#59
Arm-Disarm Number#60
Arm-Disarm Name#60
User Number#60

ZeroWire Reference Guide v
Schedule Number#60
Menu 10 - Devices#61
System Devices - Control#61
Interlogix Transmitters#61
Zwave Devices#62
Tablet Keypads#62
Menu 11 - Permissions#63
Permission Number#63
Permission Name#63
Control Groups#63
Permission Options#64
Area User Timers Options#65
Menu 12 - Area Groups#66
Area Group Number#66
Area Group Name#66
Area Group#66
Menu 13 - Menus#67
Menu Number#67
Menu Name#67
Menu Selections#67
Menu 14 - Holidays#68
Holiday Number#68
Holiday Name#68
Date Range#68
Menu 15 - Zone Types#70
Zone Type Number#70
Zone Type Name#70
Area Armed#70
Area Disarmed#70
Menu 16 - Zone Options#74
Zone Option Number#74
Zone Options Name#74
Zone Options#74
Zone Reporting#76
Zone Contact Options#77
Zone Report Event#77
Menu 17 - Event Lists#78
Event List Number#78
Event List Name#78
Event List#78

vi ZeroWire Reference Guide
Menu 18 - Channel Groups#79
Channel Group Number#80
Channel Group Name#80
Channel Group#80
Menu 19 - Scenes#81
Scene Number#81
Scene Name#81
Activate Schedule#81
Activate Event Type#81
Activate Zone#81
Scene Actions#81
Menu 20 - Speech Tokens#84
Zones Tokens#84
Menu 21 - Cameras#84
Camera Number#84
Menu 22 - UltraSync#84
Appendix 1: Reporting Zone Codes in Contact I.D.#86
Appendix 2: Reporting Fixed Codes in Contact I.D.#87
Appendix 3: History Events#88
Appendix 4: Zone Options#89
Appendix 5: Zone Types#90
Appendix 6: Voice Library#91
Appendix 7: App and Web Error Messages#93

ZeroWire Reference Guide vii
Important information
Limitation of liability
To the maximum extent permitted by applicable law, in no event will UTCFS be
liable for any lost profits or business opportunities, loss of use, business
interruption, loss of data, or any other indirect, special, incidental, or
consequential damages under any theory of liability, whether based in contract,
tort, negligence, product liability, or otherwise. Because some jurisdictions do not
allow the exclusion or limitation of liability for consequential or incidental
damages the preceding limitation may not apply to you. In any event the total
liability of UTCFS shall not exceed the purchase price of the product. The
foregoing limitation will apply to the maximum extent permitted by applicable law,
regardless of whether UTCFS has been advised of the possibility of such
damages and regardless of whether any remedy fails of its essential purpose.
Installation in accordance with this manual, applicable codes, and the instructions
of the authority having jurisdiction is mandatory.
While every precaution has been taken during the preparation of this manual to
ensure the accuracy of its contents, UTCFS assumes no responsibility for errors
or omissions.
Product Warnings
YOU UNDERSTAND THAT A PROPERLY INSTALLED AND MAINTAINED
ALARM/SECURITY SYSTEM MAY ONLY REDUCE THE RISK OF EVENTS
SUCH AS BURGLARY, ROBBERY, FIRE, OR SIMILAR EVENTS WITHOUT
WARNING, BUT IT IS NOT INSURANCE OR A GUARANTEE THAT SUCH
EVENTS WILL NOT OCCUR OR THAT THERE WILL BE NO DEATH,
PERSONAL INJURY, AND/OR PROPERTY DAMAGE AS A RESULT.
THE ABILITY OF INTEROGIX’S PRODUCTS, SOFTWARE OR SERVICES TO
WORK PROPERLY DEPENDS ON A NUMBER OF PRODUCTS AND
SERVICES MADE AVAILABLE BY THIRD PARTIES OVER WHICH
INTERLOGIX HAS NO CONTROL AND FOR WHICH INTERLOGIX SHALL NOT
BE RESPONSIBLE INCLUDING, BUT NOT LIMITED TO, INTERNET,
CELLULAR AND LANDLINE CONNECTIVITY; MOBILE DEVICE AND
OPERATING SYSTEM COMPATIBILITY; MONITORING SERVICES;
ELECTRONMAGNETIC OR OTHER INTERFERENCE, AND PROPER
INSTALLATION AND MAINTENANCE OF AUTHORIZED PRODUCTS
(INCLUDING ALARM OR OTHER CONTROL PANEL AND SENSORS).
ANY PRODUCT, SOFTWARE, SERVICE OR OTHER OFFERING
MANUFACTURED, SOLD OR LICENSED BY INTERLOGIX, MAY BE HACKED,
COMPROMISED AND/OR CIRCUMVENTED AND INTERLOGIX MAKES NO
REPRESENTATION, WARRANTY, CONVENANT OR PROMISE THAT ITS
PRODUCTS (INCLUDING SECURITY PRODUCTS), SOFTWARE, SERVICES

viii ZeroWire Reference Guide
OR OTHER OFFERINGS WILL NOT BE HACKED, COMPROMISED AND/OR
CIRCUMVENTED.
INTERLOGIX DOES NOT ENCRYPT COMMUNICATIONS BETWEEN ITS
ALARM OR OTHER CONTROL PANELS AND THEIR WIRELESS
OUTPUTS/INPUTS INCLUDING BUT NOT LIMITED TO, SENSORS OR
DETECTORS UNLESS REQUIRED BY APPLICABLE LAW. AS A RESULT
THESE COMMUNICATIONS MAY BE INTERCEPTED AND COULD BE USED
TO CIRCUMVENT YOUR ALARM/SECURITY SYSTEM.
THE EQUIPMENT SHOULD ONLY BE OPERATED WITH AN APPROVED
POWER ADAPTER WITH INSULATED LIVE PINS.
DO NOT CONNECT TO A RECEPTACLE CONTROLLED BY A SWITCH.
THIS UNIT INCLUDES AN ALARM VERIFICATION FEATURE THAT WILL
RESULT IN A DELAY OF THE SYSTEM ALARM SIGNAL FROM THE
INDICATED CIRCUITS. THE TOTAL DELAY (CONTROL UNIT PLUS SMOKE
DETECTORS) SHALL NOT EXCEED 60 SECONDS. NO OTHER SMOKE
DETECTOR SHALL BE CONNECTED TO THESE CIRCUITS UNLESS
APPROVED BY THE LOCAL AUTHORITY HAVING JURISDICTION.
WARNING: The equipment should only be operated with an approved power
adapter with insulated live pins.
Caution: Risk of explosion if battery is replaced by an incorrect type. Dispose of
batteries according to the instructions. Contact your supplier for replacement
batteries.
Warranty Disclaimers
INTERLOGIX HEREBY DISCLAIMS ALL WARRANTIES AND
REPRESENTATIONS, WHETHER EXPRESS, IMPLIED, STATUTORY OR
OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES, THE WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
(USA only) SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED
WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM STATE
TO STATE.
INTERLOGIX DOES NOT MAKE ANY CLAIMS OR WARRANTIES TO YOU OF
ANY KIND REGARDING ANY PRODUCT, SOFTWARE OR SERVICE’S
POTENTIAL, ABILITY, OR EFFECTIVENESS TO DETECT, MINIMIZE, OR IN
ANYWAY PREVENT DEATH, PERSONAL INJURY, PROPERTY DAMAGE, OR
LOSS OF ANY KIND WHATSOEVER.
INTERLOGIX DOES NOT REPRESENT TO YOU THAT ANY PRODUCT
(INCLUDING SECURITY PRODUCTS), SOFTWARE, SERVICE OR OTHER
OFFERING MAY NOT BE HACKED, COMPROMISED AND/OR
CIRCUMVENTED.

ZeroWire Reference Guide ix
INTERLOGIX DOES NOT WARRANT THAT ANY PRODUCT (INCLUDING
SECURITY PRODUCTS), SOFTWARE OR SERVICE MANUFACTURED, SOLD
OR LICENSED BY INTERLOGIX WILL PREVENT, OR IN ALL CASES
PROVIDE ADEQUATE WARNING OF OR PROTECTION FROM, BREAK-INS,
BURGLARY, ROBBERY, FIRE, OR OTHERWISE.
INTERLOGIX DOES NOT WARRANT TO YOU THAT ITS SOFTWARE OR
PRODUCTS WILL WORK PROPERLY IN ALL ENVIRONMENTS AND
APPLICATIONS AND DOES NOT WARRANT ANY PRODUCTS AGAINST
HARMFUL ELECTROMAGNETIC INTERFERENCE INDUCTION OR
RADIATION (EMI, RFI, ETC.) EMITTED FROM EXTERNAL SOURCES
INTERLOGIX DOES NOT PROVIDE MONITORING SERVICES FOR YOUR
ALARM/SECURITY SYSTEM (“MONITORING SERVICES”). IF YOU ELECT TO
HAVE MONITORING SERVICES YOU MUST OBTAIN SUCH SERVICE FROM
A THIRD PARTY AND INTERLOGIX MAKES NO REPRESENTATION OR
WARRANTY WITH RESPECT TO SUCH SERVICES INCLUDING WHETHER
OR NOT THEY WILL BE COMPATIBLE WITH THE PRODUCTS, SOFTWARE
OR SERVICES MANFUFACTURED, SOLD OR LICENSED BY INTERLOGIX.
Disclaimer
THE INFORMATION IN THIS DOCUMENT IS SUBJECT TO CHANGE
WITHOUT NOTICE. UTC ASSUMES NO RESPONSIBILITY FOR
INACCURACIES OR OMISSIONS AND SPECIFICALLY DISCLAIMS ANY
LIABILITIES, LOSSES, OR RISKS, PERSONAL OR OTHERWISE, INCURRED
AS A CONSEQUENCE, DIRECTLY OR INDIRECTLY, OF THE USE OR
APPLICATION OF ANY OF THE CONTENTS OF THIS DOCUMENT. FOR THE
LATEST DOCUMENTATION, CONTACT YOUR LOCAL SUPPLIER OR VISIT
US ONLINE AT WWW.UTCFIREANDSECURITY.COM.
This publication may contain examples of screen captures and reports used in
daily operations. Examples may include fictitious names of individuals and
companies. Any similarity to names and addresses of actual businesses or
persons is entirely coincidental.
The illustrations in this manual are intended as a guide and may differ from your
actual unit as ZeroWire is continually being improved.
Intended Use
Use this product only for the purpose it was designed for; refer to the data sheet
and user documentation. For the latest product information, contact your local
supplier or visit us online at www.utcfireandsecurity.com.
The system should be checked by a qualified technician at least every 3 years
and the backup battery replaced as required.

x ZeroWire Reference Guide
Advisory messages
Advisory messages alert you to conditions or practices that can cause unwanted
results. The advisory messages used in this document are shown and described
below.
WARNING: Warning messages advise you of hazards that could result in injury
or loss of life. They tell you which actions to take or to avoid in order to prevent
the injury or loss of life.
Caution: Caution messages advise you of possible equipment damage. They tell
you which actions to take or to avoid in order to prevent the damage.
Note: Note messages advise you of the possible loss of time or effort. They
describe how to avoid the loss. Notes are also used to point out important
information that you should read.

ZeroWire Reference Guide 11
ZeroWire Building Blocks
Below is the system diagram showing all the key features used to program a
system. The smaller blocks indicate features used by the larger block and should
be programmed first. The number on the bottom right of each block indicates
system capacity (subject to the model).
Areas
a) Area Options
b) Area Timers
c) Area Reporting
Zone Types
- Area Armed
- Area Disarmed
Zone Options
Event Lists
Area Groups
Channels
Channel Groups
Schedule
Channel Groups
Channel Groups
Holidays
Schedules
Permissions
a) Groups
b) Options/Timers
User
a) Main
b) Advanced
Permissions
Schedules
Menus
Area Groups
Channel Groups
Action Groups
Menus
a) Setup
b) Security…
c) History…
d) Communications
e) Times…
Cameras
Actions
Holidays
32
32
32
16
16
16
4
16
16
40
64
4
Zone Type
Zone Options
Area Group
Schedule
User
Communicator
a) General Options
b) Auto Test
c) IP Config
d) Radio
e) Remote Access
f) System Event Reporting
System
a) System Clock
b) System and Siren
c) Timers
d) Maintenance and Test
Zones
a) Profile 1
b) Profile 2
16
Arm/Disarm
User
Schedule
8
Scenes
16
Speech Tokens
UltraSync
Communicator
Event Lists
64
16
Actions
Schedules
Channels
Areas
Devices
16

12 ZeroWire Reference Guide
ZeroWire Menu Tree
The menu structure as seen from the Advanced menu in ZeroWire Web Server:
1. Users
2. System
1. System Clock
2. General Options
3. System Timers
4. Siren Options
5. Service and Test Options
6. Status
3. Zones
1. Zone Number
2. Zone Name
3. First Zone Profile
4. Second Zone Profile
4. Areas
1. Area Number
2. Area Name
3. Area Entry-Exit Times
4. Area Options
5. Area Timers
6. Area Type Settings
7. Area Event Reporting
5. Channels
1. Channel Number
2. Channel Name
3. Account Number
4. Format
5. Device Number
6. Dest Phone or Email
7. Next Channel
8. Event List
9. Attempts
6. Communicator
1. General Options
2. Auto Test
3. IP Configuration
1. IP Host Name
2. IP Address
3. Gateway
4. Subnet
5. Primary DNS
6. Secondary DNS
7. Ports
8. Time Server
9. IP Options
4. Radio Configuration
5. Remote Access
1. Panel Device Number
2. Download Access Code
3. Call Back Server
4. Download Options
6. System Event Reporting
1. System Channel
2. Attempts
7. Schedules
1. Schedule Number
2. Schedule Name
3. Follow Action Number
4. Times and Days
8. Actions
1. Action Number
2. Action Name
3. Function
4. Duration Minutes
5. Duration Seconds
6. Event 1
7. Event 2
8. Event 3
9. Event 4
10. Result
9. Arm-Disarm
1. Arm-Disarm Number
2. Name
3. User Number
4. Schedule Number
10. Devices
1. System Devices
1. Control
2. Interlogix Transmitters
1. Transmitter Number
2. Serial Number
3. User
4. Options
5. Scene
3. Z-Wave Devices
1. Name
2. Basic Type
3. Generic Type
4. Specific Type
11. Permissions
1. Permission Number
2. Permission Name
3. Control Groups
4. Permission Options
5. User Timer Options
12. Area Groups
1. Area Group Number
2. Area Group Name
3. Area List
13. Menus
1. Menu Number
2. Menu Name
3. Menu Selections
14. Holidays
1. Holiday Number
2. Holiday Name
3. Date Range
15. Zone Types
1. Zone Type Number
2. Zone Type Name
3. Zone Type Armed
4. Zone Type Disarmed
16. Zone Options
1. Zone Options Number
2. Zone Options Name
3. Zone Options
4. Zone Reporting
5. Zone Contact Options
6. Zone Report Event
17. Event Lists
1. Event List Number
2. Event List Name
3. Event List
18. Channel Groups
1. Channel Group Number
2. Channel Group Name
3. Channel List
19. Scenes
1. Scene Number
2. Scene Name
3. Activate Schedule
4. Activate Event Type
5. Activate Zone
6. Scene Actions
20. Speech Tokens
1. Zone Tokens
21. Cameras
1. Camera Number
2. Camera Name
3. LAN IP Address
4. MAC Address
22. UltraSync
1. Web Access Passcode
2. Ethernet Server 1
3. Ethernet Server 2
4. Ethernet Server 3
5. Ethernet Server 4
6. Wireless Server 1
7. Wireless Server 2
8. Wireless Server 3
9. Wireless Server 4

ZeroWire Reference Guide 13
Glossary
Action
An action allows the ZeroWire to perform automation functions. These can monitor
the status up to 4 input conditions called Action Events, change state (Action State),
and perform a function (Action Result) such as arming a range of areas.
Action Group
An action group is one or more actions that can be accessed by a device or user.
They are assigned to a user or device via permissions.
Area
Zones are grouped into areas which can be secured independently from each other.
This allows you to split your security system in to smaller components that can be
separately managed. For example your system can be divided into an upstairs area
and downstairs area.
Area Group
An area group is one or more areas that can be accessed by a device or user. They
are assigned to a user or device via permissions.
Arm
To turn your security system On.
Arm-Disarm
Automatically arm and disarm areas by a specific user according to a specified
schedule. The areas armed and disarmed will be the ones that the user has access
to via their permissions.
Away Mode
To turn your security system on when you are leaving the premises.
Bypass
Zones can be temporarily disabled so they will not be monitored by the security
system. For example, an interior door is left open, bypass it to temporarily ignore it
and allow arming of the security system. Bypassed zones are not capable of
activating an alarm. Zones will return to normal operation when the system is armed
then disarmed. This prevents unintentional permanent disabling of a zone.
Central Station
A company to which alarm signals are sent during an alarm report. Also known as
Central Monitoring Station (CMS).
Channel
A channel is a communication path for events to be sent from the ZeroWire panel to
a selected destination. Channels can be set to UltraSync or Email.
A channel has an associated event list which contains the events it is allowed to
forward on.
Channel Group
A channel group is one or more destinations for event messages to be sent to.
When a message is sent to a channel group, it is sent to all the channels that it
contains. It forms the basis of multi-path reporting in ZeroWire.
Chime Group
All the zones that will activate chime, when in chime mode.
Chime Mode
An operational mode that will emit a ding-dong sound at the keypad when specific
zones are activated.
Communicator
The communicator is responsible for notifying a control room or third party that an
alarm event has occurred so an appropriate response can be made.
It sends event messages to the specified destination including details such as where
the event originated from and the type of event. The receiver will then log the time
and date when it receives the event. For example, Alarm from Zone 2 in Area 1 at
3:00am on 5/5/2014 from Account 1234.
ZeroWire has multiple communicator options including Ethernet IP interface, email,
and 3G (with optional cellular radio module).
Disarm
To turn your security system Off.
Duress Code
A predetermined user PIN code that will arm / disarm the security system whilst
sending a special code to the central monitoring station indicating the user is
entering / leaving the premises under duress. Only applicable on monitored
systems.
Entry Delay
The time allowed to disarm your security system after the first detection device has
been activated.

14 ZeroWire Reference Guide
Event
Events are messages that are sent by the ZeroWire due to system or area
conditions. These include areas in alarm, opening and closing, zone bypass, low
battery, tamper, communication trouble, and power issues.
Event List
Event lists contain events that a channel is allowed to send to the specified
destination. If a channel receives an event that is not in the associated event list,
then the channel will ignore the event.
Exit Delay
The time allowed to exit the premises after the security system is armed.
Forced Arming
An option that permits arming even when there are unsealed pre-selected zones.
Generally assigned to zones that cover the ZeroWire (e.g.; motion zones, front door
reed switches), allowing the user to arm the security system without the need to wait
for those zones to be sealed. A security system that is ready to be “force armed” will
flash the ready light.
Master Code
A PIN code that is used by a user to arm or disarm the security system. Its main
feature is the ability to create, alter and delete user PIN codes. Can also be used as
a function code for all features.
Menus
ZeroWire has a large range of features sorted into various menus such as Users,
System, and Zones. Each menu item can be seen when using the ZeroWire Web
Server or the UltraSync + app.
Menus are used to restrict what is displayed by a device and what features a user
has access to.
Monitored
A security system that is configured to send all alarm signals to a central monitoring
station.
Output
Outputs on the ZeroWire panel can be connected to a siren and strobe when an
alarm condition occurs on the system.
Perimeter
Typically this refers to zones located around the boundary of the protected area
such as zones on doors and windows, and excludes interior motion zones.
Permission
A permission includes a list of features a user or device is allowed to access. This
includes programming menus, areas, reporting channels, actions, reporting options,
access control options, special options, and special timers.
Profile
Each user can have up to four (4) permission profiles. Each profile contains a set of
permissions and a corresponding schedule. This allows advanced user
programming and provides specific access to different features of the security
system during specific dates/time.
With advanced programming, profiles can be enabled/disabled in response to
system conditions.
Quick Arm
An option that allows you to turn on (arm) the security system by touching the
[AWAY] key.
Scene
Each scene can trigger up to 16 actions to create an automation event. This can
save users time by automatically running multiple actions. A scene can be triggered
manually, through a schedule, or via a system event.
Schedule
A schedule is a list of up to 16 sets of days and times. Typically these are used to
provide access to users only within the specified sets of days and times. Outside of
the schedule a user will not have access to the system.
Schedules are used to automatically arm and disarm specified areas using the Arm-
Disarm feature.
Scenes can perform a set of actions according to a specified schedule.
Schedules themselves can be enabled and disabled through actions. This powerful
feature allows you to provide conditional access to various users and devices based
on system conditions.

ZeroWire Reference Guide 15
Sealed
A zone in a normal state is “sealed”. The security system monitors each zone for
changes in state from sealed to unsealed and can respond with certain actions such
as sounding the siren.
For example, a reed switch on a front door may change from a sealed state to an
unsealed state when the door opens.
Service Provider
The installation / maintenance company servicing your security system.
Stay Mode
To turn your security system on when you are staying in the premises, this will
automatically bypass pre-programmed zones and arm others. Often used to arm
only the perimeter while allowing movement inside the premises.
Tamper
A physical switch on a device that detects unauthorised access to the unit. For
example opening the case of a zone or taking a keypad off the wall can trigger a
tamper alarm. This can provide early warning of someone attempting to undermine
the security of your system. Some devices use an optical zone to detect removal
from a surface.
Token
Each token is a pre-recorded word or phrase that can be used to name zones,
areas, outputs, and rooms.
Each token is identified by a token number and a full list of tokens is in the "Error!
Reference source not found." Error! Bookmark not defined..
UltraSync
Mobile app for smartphones to access the ZeroWire Web Server which provides
access to view the status of a ZeroWire system, control zones and outputs, program
users and other ZeroWire features. Available to download for AppleTM iPhoneTM and
GoogleTM AndroidTM from the respective app store.
The UltraSync + app connects to the UltraSync server which will then connect to
your ZeroWire system.
Unsealed
A zone in an abnormal state is “unsealed”. The security system monitors each zone
for changes in state from sealed to unsealed and can respond with certain actions
such as sounding the siren.
For example, when a PIR zone detects movement it will change from a sealed state
to an unsealed state.
User
An authorised person who can interact with the ZeroWire security system and
perform various tasks according to the permissions assigned to them.
Each ZeroWire user has a set of profile levels. These control what the user has
access to, a list of functions, and when the user is allowed to perform these
functions.
A user is typically a person who is assigned a PIN code and arms/disarms the
system with this code or keyfob device.
Users can also be automatic functions of the system. For example, ZeroWire can
automatically arm specific areas a user has access to at a specified time. No human
interaction is required, all the permissions of the programmed user will still be
applied and enforced.
User Code
A PIN code that is used by a user to arm or disarm the security system. Also can be
used as a function code for certain features.
ZeroWire Panel
The main controller for the security system. It stores all programming, provides
network and other connectivity options for reporting, provides physical terminals for
connecting power, backup battery, zones, and outputs.
ZeroWire Web
Server
ZeroWire has a built-in web server which provides access to ZeroWire features via a
web browser interface or a native smartphone app.
This allows you to performing programming and control of the system without
needing to be physically in front of the ZeroWire keypad.
Zone
A detection device such as a Passive InfraRed motion zone (PIR), reed switch,
smoke detector, panic button, etc. Zones may be physically wired to the ZeroWire
system. Also known as an input or sensor on other security panels.

16 ZeroWire Reference Guide
Menu 1 - Users
A user is a ZeroWire operator that is granted the authority to control and or
configure the ZeroWire system. The Users menu is where you add, delete or
modify one of the 40 ZeroWire users.
Users will typically interact with the ZeroWire system via a keypad, reader or
wireless keyfob(s) for tasks such as arming and disarming an area, bypassing a
zone or setting system outputs. ZeroWire system configuration authority can be
granted to a user to perform tasks such as adding zones, modifying schedules or
deleting users.
Users can only edit users with the same or less authority than them. If a user
attempts to access a user with a higher level of access (e.g. to more menus or
more areas) then the ZeroWire will deny access.
The following submenus describe the features associated with Menu 1 –Users.
User First Name
Each user can be configured with a custom 16 character first name. The user
name descriptor may be displayed in the event log, keypad and when remotely
connected to the ZeroWire via the management software.
User Last Name
Each user can be configured with a custom 16 character last name. The user
name descriptor may be displayed in the event log, keypad and when remotely
connected to the ZeroWire via the management software.
User PIN
ZeroWire users can be configured with 4 to 8 digit PIN. The user PIN is required
by the ZeroWire system to determine the user number and the users associated
permissions system control and configuration. Any number of users can have
any digit length from 4 to 8 digits.
Start Date
The first date when this ZeroWire user can interact with the system. Future start
dates can also be set here. The user will only be able to interact with the system
between the start date and end date.
End Date
The last date when this ZeroWire user can interact with the system. Future end
dates can also be set here. The user will only be able to interact with the system
between the start date and end date.

ZeroWire Reference Guide 17
User Type
User Type provides quick configuration of user permissions. The available user
types are:
•Standard: Standard users can only change their own PIN codes and cannot
change the settings of the system. They can arm and disarm areas they have
access to.
•Master: Master users can change Standard user PIN codes and Master user
PIN codes, and can access all menus except installation programming.
•Engineer: Engineer can only access installation programming menus, but no
user programming menus. This user can always arm a system but only
disarm areas they armed.
•Master Engineer: Master users can create or manage Engineer type users,
and can access all menus.
•Arm Only: Users can only arm selected areas.
•Duress: Duress code will send a duress report to the specified Channel
Groups under System Event Reporting. The duress code does not trigger an
audible alarm.
•Custom: ZeroWire will apply user permissions and user permission
schedules. This requires advanced programming. First create a permission
using an engineer account (default “installer”), then assign it to a user with a
master account (default “User 1”). A Custom user is able to modify the
configuration of themselves or another user if:
•Permission Option ‘Remote Access’ is enabled (for web page access)
•Permission Menu ‘Users’ is enabled to allow them to assign user
permissions. Otherwise they will only be able to change their own PIN
code.
•They have area access to at least one area of the user being modified.
This does not check permission options.
Table 1: User Types
Arm
Only
Standard
Master
Engineer
Master
Engineer
Custom
User
Change their own
PIN code
X
X
X
X
X
Custom
Arm areas
based on permissions
X
X
X
X
X
Custom
Disarm areas
based on permissions
X
X
Limited
X
Custom
Can create and modify
Standard users
X
X
Custom
Program ZeroWire
installation settings
X
X
Custom
Can create and modify
Engineer users
X
Can create custom
permissions and schedules
X

18 ZeroWire Reference Guide
User Permission 1
There are a total 16 unique permissions that can be configured in Menu 11 –
Permissions.
User permissions determine what level of access and functionality a user has
when interacting with the ZeroWire system. This includes what menus they can
see, what areas they can see, areas they can arm / disarm / reset, perform
special area functions of timed disarm / man down / guard tour, what actions they
can use, and what channel to report on.
User type must be set to Custom to apply the permissions programmed.
Otherwise the user type will be applied.
Permission Schedule 1
At default the user permission will always be active for the custom user.
Assigning a permission schedule will limit when that user has that level of access
and functionality.
ZeroWire allows each user to be allocated with up to 4 user permissions and
permission schedules. This provides a high level of flexibility and user
permissions can change based on time and date, or even certain system
conditions when combined with actions.
User permissions are numbered from 1 to 4 where permission 1 is the highest
priority and permission 4 is the lowest priority. If user permission 1 schedule is
not valid then user permission 2, 3 and 4 are checked in sequence until a valid
schedule can be applied.
Higher priority permissions replace lower priority level permissions when they
become active. Only one permission can be active at any time. Permissions have
a logic OR function.
IMPORTANT: If permission 1 is active due to a valid schedule, permission 2 will
never become active. Make sure to assign/program permissions in the right
order.
User Permission 2
See User Permission 1
Permission Schedule 2
See Permission Schedules 1
User Permission 3
See User Permission 1

ZeroWire Reference Guide 19
Permission Schedule 3
See Permission Schedules 1
User Permission 4
See User Permission 1
Permission Schedule 4
See Permission Schedules 1

20 ZeroWire Reference Guide
Example —Custom Permissions
A cleaner is given access to all areas after hours. They can disarm/arm the
security system from 5pm to 10pm on weekdays. They have no access outside
of these times and days.
A bank manager has access to the common areas of the bank 24 hours a day.
During office hours they have access to the bank vault as well. The permissions
to access bank vault become active at 9am, overriding the common areas
permission. When the time becomes 5pm the bank vault permissions become
inactive and their lower level permissions to access the common areas becomes
active again.
IMPORTANT: Only one permission can be active at any one time. User
Permission 1 overrides User Permission 2, so ensure User Permission 1 includes
all the areas (and other features) you want to give access to. If User Permission
1 only included the Bank Vault, the user would NOT have access to the Common
Areas.
5pm
10pm

Cleaner
User Permission 1 –All Areas
Permission Schedule 1 –5-10pm M-F
User Permission 1 –All Areas
Bank Manager
User Permission 1 –Bank Vault + Common
Permission Schedule 1 –9-5 M-F
User Permission 2 –Common Areas
Permission Schedule 1 –24/7

9am
5pm
User Permission 2 –Common Areas
User Permission 1 –Common + Bank Vault