Intermec MobileLAN access User manual

MobileLAN™voice System
P/N 071873-001
User’s Guide

Intermec Technologies Corporation
6001 36th Avenue West
P.O. Box 4280
Everett, WA 98203-9280
U.S. service and technical support: 1-800-755-5505
U.S. media supplies ordering information: 1-800-227-9947
Canadian service and technical support: 1-800-668-7043
Canadian media supplies ordering information: 1-800-268-6936
Outside U.S.A. and Canada: Contact your local Intermec service supplier.
The information contained herein is proprietary and is provided solely for the purpose of allowing customers
to operate and/or service Intermec manufactured equipment and is not to be released, reproduced, or used for
any other purpose without written permission of Intermec.
Information and specifications in this manual are subject to change without notice.
2001 by Intermec Technologies Corporation
All Rights Reserved
The word Intermec, the Intermec logo, INCA (under license), MobileLAN, Data Collection PC, Trakker
Antares, JANUS, IRL, Universal Access Point, UAP, EZBuilder, TE 2000, Data Collection Browser,
dcBrowser, and CrossBar are either trademarks or registered trademarks of Intermec.
Throughout this manual, trademarked names may be used. Rather than put a trademark (or ) symbol in
every occurrence of a trademarked name, we state that we are using the names only in an editorial fashion, and
to the benefit of the trademark owner, with no intention of infringement.

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Contents
iii
Contents
Before You Begin vii
Warranty Information vii
Safety Summary vii
Cautions and Notes viii
About This Manual viii
Other Intermec Manuals ix
Learning About the MobileLAN voice System
About the MobileLAN voice System 1-3
System Architecture 1-3
System Components 1-5
MobileLAN voice Telephony Gateways 1-5
MobileLAN voice 2 Wireless Telephones 1-5
Access Points 1-5
Switching Hub 1-6
Router 1-6
About the MobileLAN voice Telephony Gateway (4-Port) 1-7
Front Panel 1-7
Back Panel 1-8
About the MobileLAN voice Telephony Gateway (16-Port) 1-9
Installing the MobileLAN voice System
Installation Overview 2-3
Site Preparation 2-4
Equipment Requirements 2-4
Telephony Gateway Location Requirements 2-5
LAN Requirements 2-5
Network Infrastructure 2-5
IP Addressing 2-5
System Installation 2-6
Preparing Demarcation Blocks 2-6
External Modem 2-7
Installing Telephone Demarcation Blocks or Connections 2-7
Assigning and Programming Telephone Ports 2-8
Connecting Telephone Lines to Demarc Blocks 2-8
1
2

MobileLAN voice System User’s Guide
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Telephony Gateway Installation 2-10
Verify Pre-Installation Requirements 2-10
Check Equipment 2-10
Mounting the Telephony Gateway (16-Port) 2-11
Connecting the Telephony Gateway 2-12
Connecting the Telephony Gateway to Demarcation Blocks 2-12
Connecting Multiple Telephony Gateways 2-13
Connecting the Telephony Gateway to the LAN 2-15
Connecting Power 2-15
Configuring the MobileLAN voice System
System Configuration Overview 3-3
Using the Administration Console 3-4
Navigating Through the Screens 3-4
About the Main Menu 3-5
Configuring the Telephony Gateway (First Time) 3-6
Connecting to the Telephony Gateway Via the Serial Port 3-6
Selecting the Telephony Gateway 3-7
Configuring the Telephony Gateway 3-7
Resetting the Telephony Gateway 3-8
Resetting All Telephony Gateways 3-8
Configuring the Telephony Gateway 3-9
Connecting to a Telephony Gateway 3-9
Connecting Via Telnet 3-9
Connecting Via External Modem 3-9
Gateway Connection Selection Screen 3-11
Gateway Configuration Screen 3-12
Associating the Wireless Telephone Lines 3-15
Adding or Changing a Wireless Telephone 3-15
Deleting a Wireless Telephone 3-16
Programming Wireless Telephone Features 3-17
Programming the Wireless Telephone Menu 3-20
Configuring the Wireless Telephone 3-22
Configuring the Network Parameters 3-22
IP Address 3-23
ESSID 3-23
Restore Defaults 3-24
3

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Contents
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Site Survey Mode 3-24
Encryption 3-25
Testing a Wireless Telephone 3-25
Setting User Preferences 3-26
Using Site Survey Mode 3-27
Detect dBm Coverage 3-27
Detect Overlap or Conflicts 3-28
Solving Coverage Issues 3-28
Maintaining and Troubleshooting the
MobileLAN voice System
Maintaining the MobileLAN voice System 4-3
Upgrading the MobileLAN voice Software 4-3
Upgrading the Telephony Gateways Using FTP 4-4
Upgrading the Telephony Gateways Using TFTP 4-5
Upgrading the Wireless Telephones 4-6
Backing Up and Restoring the Telephony Gateway Configuration 4-8
About Troubleshooting 4-9
About the System Status Menu 4-9
Understanding the Access Point Status Screen 4-11
Understanding the Error Status Screen 4-13
Understanding the Network Status Screen 4-18
Understanding the Telephone Line Status Screen 4-20
Understanding the Wireless Telephone Status Screen 4-22
Understanding the Software Version Numbers Screen 4-24
Wireless Telephone Problems 4-25
Access Point Problems 4-25
In Range/Out of Range 4-25
Capacity 4-25
Transmission Obstructions 4-25
Configuration Problems 4-26
Infrastructure Problems 4-26
Dial Tone Problems 4-26
Wireless Telephone Status Messages 4-27
4

MobileLAN voice System User’s Guide
vi
Specifications and Worksheets
Specifications A-3
Wireless Device Planning Worksheet A-5
Wireless Device Planning Worksheet A-7
A

Before You Begin
vii
Before You Begin
This section introduces you to standard warranty provisions, safety precautions,
warnings and cautions, document formatting conventions, and sources of additional
product information. A documentation roadmap is also provided to guide you in finding
the appropriate information.
Warranty Information
To receive a copy of the standard warranty provision for this product, contact your local
Intermec support services organization. In the U.S.A. call 1-800-755-5505, and in
Canada call 1-800-668-7043. If you live outside the U.S.A or Canada, you can find your
local Intermec support services organization on the Intermec Web site at
www.intermec.com.
Safety Summary
Your safety is extremely important. Read and follow all warnings and cautions in this
book before handling and operating Intermec equipment. You can be seriously injured,
and equipment and data can be damaged if you do not follow the safety warnings and
cautions.
Do not repair or adjust alone Do not repair or adjust energized equipment alone
under any circumstances. Someone capable of providing first aid must always be
present for your safety.
First aid Always obtain first aid or medical attention immediately after an injury.
Never neglect an injury, no matter how slight it seems.
Resuscitation Begin resuscitation immediately if someone is injured and stops
breathing. Any delay could result in death. To work on or near high voltage, you should
be familiar with approved industrial first aid methods.
Energized equipment Never work on energized equipment unless authorized by a
responsible authority. Energized electrical equipment is dangerous. Electrical shock
from energized equipment can cause death. If you must perform authorized emergency
work on energized equipment, be sure that you comply strictly with approved safety
regulations.

MobileLAN voice System User’s Guide
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Cautions and Notes
The cautions, and notes in this manual use the following format.
Caution
A caution alerts you to an operating procedure, practice, condition, or statement that
must be strictly observed to prevent equipment damage or destruction, or corruption
or loss of data.
Conseil
Une précaution vous avertit d’une procédure de fonctionnement, d’une méthode,
d’un état ou d’un rapport qui doit être strictement respecté pour empêcher
l’endommagement ou la destruction de l’équipement, ou l’altération ou la perte de
données.
Note: Notes are statements that either provide extra information about a topic or
contain special instructions for handling a particular condition or set of circumstances.
About This Manual
This manual contains all of the information necessary to install, configure, and
troubleshoot the MobileLANvoice system.
This manual was written for installers and users who operate, program, and connect the
MobileLAN voice system to a network or system. A basic understanding of standard
Windows operations and data communications is necessary.
Terms
You should be aware of how these terms are being used in this manual:
Term Description
telephony gateway Any MobileLAN voice telephony gateway.
wireless telephone Any MobileLAN voice wireless telephone.

Before You Begin
ix
Format Conventions for Input From a Keyboard
This table describes the formatting conventions for input from PC or host computer
keyboards and reader keypads:
Convention Description
Special text Shows the command as you should enter it into the device.
Italic text Indicates that you must replace the parameter with a value.
Bold text Indicates the keys you must press on a PC or host computer
keyboard. For example, “press Enter” means you press the key
labeled “Enter” on the PC or host computer keyboard.
Other Intermec Manuals
You may need additional information when working with the MobileLANvoice system
in a data collection system. Please visit our Web site at www.intermec.com to
download many of our current manuals in PDF format. To order printed versions of the
Intermec manuals, contact your local Intermec representative or distributor.

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