intertel AXXESS Service manual

ADMINISTRATOR’S GUIDE
AXXESS
Part No. 550.8001
Issue 5.1, March 2000
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AXXESSORY TALK VOICE MAIL SYSTEM ADMINISTRATOR FEATURES TORECORD ABROADCAST MESSAGE — Call the Voice Mail extension number. — Press , then enter the System Administrator mailbox number and pass-
word.
— Press , then press . — Record your message. — When you have completed your message, hang up OR press for more
options.
TOPERFORM MAILBOX MAINTENANCE: — Call the Voice Mail extension number. — Press , then enter the System Administrator mailbox number and pass-
word.
— Press , then press . — Dial the mailbox, extension ID, or group list number to be programmed.
Program the personal options, following the prompts, as usual.
TOIMPORT AFAX DOCUMENT: — Using a fax machine, call the Voice Mail extension. — Press and then enter the System Administrator mailbox number and
password.
— Press , then press . — Enter the fax document number.
If the document number does not already exist, press if the number is correct OR press and re-renter the number. If the document number already exists, Press to replace the document OR press to enter another number. If the document is being sent, updated, or deleted, that number cannot be used right now. Enter a new number or hang up. If you did not enter a valid number, enter a new number.
— When prompted, press START on your fax machine. — When the fax transmission is complete, press to continue importing doc-
uments, or press to exit.
QUICK REFERENCE GUIDE TO
AXXESS AND AXXESSORY TALK
SYSTEM ADMINISTRATOR FEATURES
These are the basic instructions for the most frequently used AXXESS System Administrator and AXXESSORY Talk System Administrator features. For detailed information on these features, refer to the Administrator’s Guide. AXXESS SYSTEM ADMINISTRATOR FEATURES TOPLACE THE SYSTEM IN NIGHT OR DAY MODE: —While on hook, enter . TOPLACE ASINGLE NODE IN DAY OR NIGHT MODE: —While on hook, enter (Enable Network Night Mode) OR enter
(Enable Network Day Mode). Then enter the desired node
number.
TOSET SYSTEM OR NETWORK DATE AND TIME: —While on hook, enter (System Date/Time) or enter
(Network Date/Time).
—Use the keypad keys to enter the month, day, and year. (For example, press
010300 for January 3, 2000.) OR press to skip ahead without changing the date.
—Use the keypad keys to enter the time in hours and minutes. (For example,
enter 0900 for 9:00.) OR press twice to exit without changing the time.
—If the system is set for 12-hour display format, press for AM or press
for PM.
TOSYNCHRONIZE NETWORK TIME:
While on hook, enter .
TORESPOND TO AN ALARM MESSAGE: —When a minor alarm indication appears, write down the alarm information. —While on hook, clear the alarm by entering (Clear System
Alarm) or entering (Clear Network Alarm).
—Look up the alarm in the Administrator’s Guide and take the appropriate
action.
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9860
9 8 6 1
9862
9800 9810
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©Inter-Tel Integrated Systems, Inc. 2000 printed in USA

TOPROGRAM SYSTEM SPEED DIAL NUMBERS: —While on hook, enter . —Enter the speed-dial location code (000-999). —To change or program the name: Enter the desired name for the speed-
dial number:
In numeric mode, the keypad keys are used to enter numbers 0-9, the key is used for entering a hyphen, and the key is used for entering a colon. In alphanumeric mode, keypad keys are used to enter the desired letters, numbers, and punctuation. The number of times a key is pressed deter- mines which character is entered. When adjoining characters are located under the same key, press to advance to the next character. Refer to the following chart to program information in alphanumeric mode. (Note that letters correspond to the letters printed on the keypad keys.)
To erase the current name and leave it blank: Press press MUTE repeat- edly until the name is erased. Then press . To leave the name the same: Press .
—Enter the number (up to 32 digits) to be stored. —Press .
NOTES
NUMBER OF TIMES KEY IS PRESSED
KEY1234567891011
ENGLISH CHARACTERS KATAKANA CHARACTERS
1-&()1A I U E O a
2ABC ’2KA KI KU KE KO i
3DEF ! 3
SA SHI SU SE SO u
4GH I * 4TA CHI TSU TE TO e 5JKL/5
NA NI NU NE NO o
6MNO#6HA HI FU HE HO tsu
7PQRS7
MA MI MU ME MO ya
8TUV?8
YA YU YO . , yu
9WXYZ 9RA RI RU RE RO yo 0@:.,0
WA WO Npa ba long
9
8 0 1
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Part Number
550.8001
AXXESS
Issue 5.1, March 2000
©Inter-Tel Integrated Systems, Inc. 2000 printed in USA
ADMINISTRATOR’S GUIDE

NOTICE
This Inter-Tel AXXESS Administrator’s Guide is released by INTER-TEL INTEGRATED SYSTEMS,
INC. as a guide for AXXESS System and AXXESSORY Talk Voice Mail administrators. It provides
information necessary to properly administer the system.
The contents of this manual, which reflect current INTER-TEL standards and which document software
versions 827.8915-8919, are subject to revision or change without notice. Software packages released
after the publication of this manual will be documented in addenda to the manual or succeeding issues of
the manual.
For additional information and/or technical assistance, certified technicians may contact:
Customer Support Department
INTER-TEL INTEGRATED SYSTEMS, INC.
7300 West Boston Street
Chandler, AZ 85226-3224
[phone] (during normal business hours)
[phone] (after hours or on weekends)
If you have any questions or comments regarding this manual or
other technical documentation, contact
Inter-Tel’s Technical Publications Department at:
[e-mail]
Inter-Tel®is a registered trademark of Inter-Tel, Incorporated.
Inter-Tel Integrated Systems™is a trademark of Inter-Tel Integrated Systems, Inc.
Inter-Tel AXXESS™and Inter-Tel AXXESSORY Talk™are trademarks of Inter-Tel Integrated Systems, Inc.
IBM®and OS/2®Warp are registered trademarks of International Business Machines Corporation.
MS-DOS®and Microsoft®Windows®are registered trademarks of Microsoft Corporation.
MOD-TAP®is a registered trademark of Mod-Tap System.
QEMM-386™is a trademark of Quarterdeck Office Systems, Incorporated.

Page v
CONTENTS PAGE
Table Of Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
FCC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xi
Safety Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiv
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
The AXXESS Telephone System 1
AXXESS Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
AXXESS System Administrator Duties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
AXXESSORY Talk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
AXXESSORY Talk Voice Mail Networks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
AXXESSORY Talk Voice Mail Administrator Duties. . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Administrator Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
AXXESS System Administrator Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Placing The System In Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Placing Nodes In Day Or Night Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Setting System Date And Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Setting Network Date And Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Synchronize Network Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Database Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Programming System Speed Dial Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
System And Network Alarm Reporting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Freezing/Unfreezing The System History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Freezing/Unfreezing The Network History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Seizing A Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
AXXESSORY Talk Voice Mail System Administrator Features . . . . . . . . . . . . . . . . . . 32
Broadcast Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Mailbox/Group List Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Importing Fax Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Custom Audiotex Recordings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
AXXESS System Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Introduction 53
Station Instruments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Keysets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Agent Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Single-Line Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Digital Direct Station Selection/Busy Lamp Field (DSS/BLF) Units . . . . . . . . . . . . . . 73
Optional System Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Table Of Contents

Page vi
Table Of Contents
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE –Issue 5.1, March 2000
CONTENTS PAGE
AXXESS System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Introduction 77
Access To The Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Feature Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Special Key And Hookflash. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Feature Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Attendant Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Network And Local Primary Attendants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Attendant Recall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Hunt Group Call Distribution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Hunt Group Call Processing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Hunt Groups And Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Hunt Group Remove/Replace And Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
UCD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Trunk Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Caller ID, DNIS, And ANI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Outgoing-Access, Allowed- Answer, And Ring-In Assignments . . . . . . . . . . . . . . . . 104
Automatic Route Selection (ARS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Toll Restriction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Emergency Call Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Day And Night Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Direct Inward System Access (DISA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Keyset Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Volume Controls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Selectable Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Extension Number, Username, Time and Date Display. . . . . . . . . . . . . . . . . . . . . . . . 114
“All Transient Displays”Station Flag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
“DKTS Alternate Transient Display Timer”Station Flag And Timer . . . . . . . . . . . . . 115
“Transient Call Indication On Call Answer”Station Flag . . . . . . . . . . . . . . . . . . . . . . 115
Using DSS/BLF Keys (DSS/BLF Unit Or Keyset DSS/BLF). . . . . . . . . . . . . . . . . . . 115
User-Programmable Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Standard/Alternate Keymap Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Automatic Call Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Music-On-Hold And Background Music. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Multilingual Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Stations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Trunks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Do-Not-Disturb And Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Change Language Feature Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Page vii
Table Of Contents
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE –Issue 5.1, March 2000
CONTENTS PAGE
Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Programming For Private Intercom Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Station-To-Station Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Intercom Camp On And Queue Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Inter-Station Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Leaving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Responding To Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Off-Hook Voice Announce (OHVA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Placing Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Receiving Outside Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Keyset On-Hook Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Keyset Group Listen Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Trunk Camp On And Busy Trunk Callback (Queue). . . . . . . . . . . . . . . . . . . . . . . . . . 140
Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Individual Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
System Hold (Keysets Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Consultation Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Hold Recall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Microphone Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Feature Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Transferring Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Transfer To A System Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Transfers And Outside Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Transfer-To-Connect Station Flag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Transfer To Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Transfer To Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Transfer Recalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Call Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Reverse Transfer 153
Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Placing A Conference Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Add Parties To A Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Exiting A Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Agent Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

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Table Of Contents
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE –Issue 5.1, March 2000
CONTENTS PAGE
System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Individual Station Forwarding Points. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Hunt Group Forwarding Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Handsfree Announce System Forward Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Manual Call Forwarding And System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
System Forward Enable/Disable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Unanswered System Forward Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
FWD Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Forward To An Outside Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Forward To The Message Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Forward To An Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Forward To Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
How To Forward Calls To An Extension Or Outside Number. . . . . . . . . . . . . . . . . . . 172
Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
System Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Station Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Intercom, Speed-Dial, And Feature Code Directory (Keysets Only) . . . . . . . . . . . . . . 181
House Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Redialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Using The Last Number Saved Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Using The Last Number Dialed Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Remove From Paging 188
Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Do-Not-Disturb Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Remote Feature Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Station Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Remote Do-Not-Disturb Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Remote Forward Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Default Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Hookflash 197
Reminder Messages (Keysets Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Record Keeping And Maintenance Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Call Cost Accounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Station Message Detail Recording (SMDR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

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Table Of Contents
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE –Issue 5.1, March 2000
CONTENTS PAGE
AXXESSORY Talk Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Introduction 205
Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Automated Attendant Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Automated Attendant Recall Destination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Automated Attendant Custom Audiotex Recordings. . . . . . . . . . . . . . . . . . . . . . . . . . 207
Extension IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Call Routing Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Call Routing Custom Audiotex Recordings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Call Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Digit Translation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Digit Translation Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
AXXESSORY Talk Fax On Demand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Locating A Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Changing The First/Last Name Search. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Listening To The Next/Previous Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Accepting A Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Requesting Additional Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Using The Directories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Scheduled Time-Based Application Router (STAR) . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
SMDR Information Storage And Retrieval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Voice Mail And Message Notification/Retrieval Applications . . . . . . . . . . . . . . . . . . 220
Mailboxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Group Lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Message Notification To Stations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Cascading Remote Message Notification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Access To A Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Initializing A Mailbox or Extension ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Listening To Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Recovering Deleted Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Sending A Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Canceling Unheard Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Personal Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Outside Caller Use Of Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
AXXESSORY Talk Central Unified Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Outbound Fax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
AXXESSORY Talk Central E-Mail Message Format . . . . . . . . . . . . . . . . . . . . . . . . . 238

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Table Of Contents
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE –Issue 5.1, March 2000
CONTENTS PAGE
Automatic Fax Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
AXXESSORY Talk Central Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Fax Card Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
FAX E-Mail Message Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Multilingual Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
AXXESSORY Talk Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Undeliverable Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Page xi
FCC Regulations
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE –Issue 5.1, March 2000
FCC Regulations
IMPORTANT:
(1) This equipment complies with Part 68 of FCC rules. On the side of the KSU is a label
that contains, among other information, the FCC registration number and ringer equiva-
lence number (REN) for this equipment. Customers connecting this equipment to the
telephone network shall, before such connection is made, give notice to the telephone
company of the particular line(s) to which such connection is to be made, and shall pro-
vide the telephone company with the following information:
—Complies with Part 68 of FCC rules
—FCC registration number: BE2USA-64572- MF-E (for MF-rated systems),
BE2USA- 64573-KF-E (for KF-rated systems), or BE2USA-24359-PF-E (for PBX
systems)
—USOC numbers of required interface jacks (see chart on next page)
—Service order code (SOC), as applicable (see chart on next page)
—Facility interface code (FIC) (see chart on next page)
—Ringer equivalence number (REN), as applicable (see chart on next page)
NOTE The REN is used to determine the quantity of devices which may be con-
nected to the telephone line. Excessive RENs on the telephone line may result in
the devices not ringing in response to an incoming call. In most, but not all areas,
the sum of the RENs should not exceed five (5.0). To be certain of the number of
devices that may be connected to the line, as determined by the total RENs, contact
the telephone company to determine the maximum REN for the calling area.
The telephone company should also be given notice upon final disconnection of this
equipment from the particular line(s).
It is also the responsibility of the customer to provide the telephone company with reg-
istration numbers of any other devices which are configured for connection to the tele-
phone network.
(2) This equipment cannot be used on public coin service provided by the telephone com-
pany. Connection to party line service is subject to state tariffs. (Contact the state public
utility commission, public service commission, or corporation commission for informa-
tion.)
(3) If this equipment causes harm to the telephone network, the telephone company will
notify the customer in advance that service may be temporarily discontinued. But if
advance notice is not practical, the telephone company will notify the customer as soon
as possible. Also, the customer will be advised of the right to file a complaint with the
FCC, if necessary.
(4) The telephone company may make changes in its facilities, equipment, operations, or
procedures which may affect the operation of this equipment. If so, the customer shall
be given advance notice so that any necessary modifications can be made in order to
maintain uninterrupted service.

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FCC Regulations
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE –Issue 5.1, March 2000
(5) If trouble is experienced with this equipment, contact a local authorized factory service
representative for repairs and/or warranty information. The customer, users, and unau-
thorized technicians should not repair, make adjustments to, or attempt to service this
equipment in any way.
(6) In the event of trouble with the telephone line(s), this equipment must be disconnected
from the telephone line(s). If trouble ceases, the equipment must be repaired by an
authorized factory service representative. If the trouble continues to occur with the
equipment disconnected, the telephone company should be notified that they have a
problem. If this is the case, repairs or adjustments made by the telephone company will
be made at their expense.
(7) Allowing this equipment to be operated in such a manner as to not provide proper
answer supervision signaling is in violation of Part 68 of FCC rules. This equipment
returns answer supervision signals to the public telephone network when: answered by
the called station, answered by the attendant, routed to a recorded announcement that
can be administered by the equipment user, and routed to a dial prompt. This equipment
also returns answer supervision on all DID calls forwarded back to the public telephone
network. Permissible exceptions are: a call is unanswered, busy tone is received, and
reorder tone is received.
(8) This equipment is capable of providing users access to interstate providers of operator
services through the use of equal access codes. Failure to provide equal access capabili-
ties is a violation of the Telephone Operator Consumer Services Improvement Act of
1990 and Part 68 of the FCC Rules
TYPE OF PORT
INTERFACE FACILITY INTERFACE
CODE (FIC) RINGER EQUIV ALENCE NO. (REN) SERVICE ORDER CODE (SOC) USOC JACK
CONNECTOR
2-Wire Loop 02LS2 0.6B –RJ21X
2-Wire Loop/Ground 02LS2/02GS2 3.6B/4.4B –RJ21X
2-Wire Ground 02GS2 0.6B –RJ21X
OPX Class C* 0L13C –9.0F RJ11C, RJ21X
2-Wire DID** 02RV2-T 0.0B AS.2 RJ11C, RJ21X
D4 Superframe/AMI 04DU9-BN –6.0Y RJ48C
D4 Superframe with
B8ZS 04DU9-DN –6.0Y RJ48C
Extended Super
frame (ESF) 04DU9-1KN –6.0Y RJ48C
ESF with B8ZS 04DU9-1SN –6.0Y RJ48C
Primary Rate ISDN 04DU9-1SN –6.0Y RJ48C
* Also interfaces with Class A and B.
** When using T1 facilities to provide DID service, do not use the DID facility interface code (FIC); instead, pro-
vide the telephone company with DID answer supervision code "AS.2" and the FIC for the requested T1 service.
NOTICE
NOTICE
THE TELEPHONE INSTRUMENTS SPECIFICALLY DESIGNED FOR THIS SYSTEM
HAVE HEARING-AID COMPATIBLE HANDSETS THAT ARE IN COMPLIANCE WITH
SECTION 68.316 OF THE FCC RULES.

Page xiii
FCC Regulations
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE –Issue 5.1, March 2000
WARNING This equipment generates and uses radio frequency energy and if not installed and
used properly, that is, in strict accordance with the manufacturer’s instructions, may cause
interference to radio and television reception. It has been type tested and found to comply with
the limits for a Class A computing device in accordance with the specifications in Subpart J of
Part 15 of FCC Rule. Operation of this equipment in a residential area may cause unacceptable
interference to radio and TV reception requiring the operator to take whatever steps are neces-
sary to correct the interference. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encour-
aged to try to correct the interference by one or more of the following measures:
•Reorient the receiving antenna
•Relocate the KSU with respect to the receiver
•Check that the KSU and receiver are not on the same circuit; the KSU must be powered
from an isolated, dedicated AC outlet
If necessary, the user should consult the dealer or an experienced radio/television tech-
nician for additional suggestions. The user may find the following booklet prepared by
the FCC helpful: "How to Identify and Resolve Radio-TV Interference Problems"
This booklet is available from the U.S. Government Printing Office, Washington, D.C.
20402, Stock No. 004-000-00398-5.
If RFI problems persist, contact Inter-Tel Customer Support.
The AXXESS system is now product safety certified by Canadian Standards Associa-
tion (CSA) for use in both the United States and Canada.

Page xiv
Safety Regulations
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE –Issue 5.1, March 2000
Safety Regulations
IMPORTANT SAFETY INSTRUCTIONS
The following safety information is reprinted from UL 1459. When using your telephone
equipment, basic safety precautions should always be followed to reduce the risk of fire, elec-
tric shock, and injury to persons, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or
aerosol cleaners. Use a damp cloth for cleaning.
4. Do not use this product near water (for example, in a wet basement).
5. Do not place this product on an unstable cart, stand, or table. The product may fall,
causing serious damage to the product.
6. Slots and openings in the cabinet and the back or bottom are provided for ventilation, to
protect it from overheating; these openings must not be blocked or covered. This prod-
uct should never be placed near or over a radiator or heat register. This product should
not be placed in a built-in installation unless proper ventilation is provided.
7. This product should be operated only from the type of power source indicated in the
manual. If you are not sure of the type of power source to your building, consult your
dealer or local power company.
8. This product is equipped with a three-wire grounding type plug, a plug having a third
(grounding) pin. This plug will only fit into a grounding type power outlet. This is a
safety feature. If you are unable to insert the plug into the outlet, contact your electri-
cian to replace your obsolete outlet. Do not defeat the safety purpose of the grounding
type plug.
9. Do not allow anything to rest on the power cord. Do not locate this product where the
cord will be abused by persons walking on it.
10. Do not use an extension cord with this product’s AC power cord. The AC outlet for this
product should not be used for any other electrical equipment.
11. Never push objects of any kind into this product through cabinet slots as they may
touch dangerous voltage points or short out parts that could result in a risk of fire or
electric shock. Never spill liquid of any kind on the product.
12. To reduce the risk of electric shock, do not disassemble this product, but take it to a
qualified serviceman when some service or repair work is required. Opening or remov-
ing covers may expose you to dangerous voltages or other risks. Incorrect reassembly
can cause electric shock when the product is subsequently used.
The "NRTL/C" indicator adjacent to the CSA mark on the product label signifies that the
Inter-Tel AXXESS has been evaluated to the applicable ANSI/UL and CSA Standards for
use in both the United States and Canada. NRTL (Nationally Recognized Testing Labora-
tory) is a designation granted by the U.S. Occupational Health and Safety Administration
(OSHA) to laboratories which have been accredited to certify products to U.S. Standards.
Before installation, also check the local electrical codes for important information concern-
ing the installation of telephone and electronic equipment.

Page xv
Safety Regulations
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE –Issue 5.1, March 2000
13. Unplug this product from the wall outlet and refer servicing to qualified service person-
nel under the following conditions:
a. When the power supply cord or plug is damaged or frayed.
b. If liquid has been spilled into the product.
c. If the product has been exposed to rain or water.
d. If the product does not operate normally by following the operating instructions.
Adjust only those controls that are covered by the operating instructions because
improper adjustment of other controls may result in damage and will often require
extensive work by a qualified technician to restore the product to normal operation.
e. If the product has been dropped or the cabinet has been damaged.
f. If the product exhibits a distinct change in performance.
14. Avoid using a telephone (other than a cordless type) during an electrical storm. There
may be a remote risk of electric shock from lightning.
15. Do not use the telephone to report a gas leak in the vicinity of the leak.
SAVE THESE INSTRUCTIONS
This exclamation point within an equilateral triangle (which, for example, is silkscreened
on the front of the AXXESS KSU) is intended to alert the user to the presence of important
operating and maintenance (servicing) instructions in the literature accompanying the prod-
uct. Be sure to read and follow all of the instructions included in this manual.

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE –Issue 5.1, March 2000