intertel Eclipse 2 User manual

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Inter-Tel Eclipse2
Associate Display and Basic Digital Phone
User’s Guide
Associate Display Phone [phone]
Basic Digital Phone [phone]
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Feature Key Functions
Press To
IC or CALL Answer a call
OUTGOING Place an outgoing call
Unlit or flashing CALL button Select outside line or answer a call
IC Answer an intercom call
DND nable or disable Do-Not-Disturb mode
CNF and phone numbers Place a conference call
HOLD Place a call on hold
TRANSF R plus station number Transfer a call to the desired station
SYS SPDL View/access system speed-dial numbers
R DIAL Redial a number or save the last number dialed
SPKR and hang up Use speakerphone
MSG Listen to or leave a message
MUT Prevent the distant party from hearing any
sound from your end
FWD and destination number Forward calls to the dialed number
Up or Down Arrow Adjust volume during a call
Check with your system installer to confirm these default settings still apply.
Notes:
• Your phone may be programmed for one or two dial tones, one for intercom and one for
outside calls.
• If you hear four fast tones or a repeating fast tone, hang up and try again.
• Some phones feature both green and red L Ds. Green lights indicate a call holding,
ringing or active on your phone. Red indicates that the call is on another phone.
Set Up Your Mailbox
1. Dial the voice mail extension number.
2. Press “*”.
3. nter your mailbox number and default password (your mailbox number).
4. To enter a password, enter up to 12 digits and press “#”. If you do not want a
password, just press “#”.
5. Press “#” to accept the entry after the system plays back the number or press “3” to
re-enter.
6. When prompted, record your first and last names and press “#”. Select one of the
following options:
a. Press “#” again to accept.
b. Press “1” to replay the name.
c. Press “2” to add to your name.
d. Press “3” to erase and re-record.
The system plays a prompt that introduces the voice mail features. Press “#” to skip.
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Making and Receiving Calls
Placing ntercom Calls
1. Dial an extension number (with or without handset lifted).
2. If you hear a double tone, wait and then speak. Wait for the call to be answered when you
hear the continuous ringing.
To place a non-handsfree call that will ring at the other phone until answered, press “#” before
dialing.
To leave a message if there is no answer or the phone is busy, press MSG key and wait for the
message center to pick up.
If the extension is unavailable (but not in do not disturb), you may stay on the line until the
phone is available.
To request a call back, press “6” and hang up. Your phone will ring when the extension if
available. Press “6” again to cancel before you get your callback.
Answering ntercom Calls
To respond to an intercom call coming through on your speakerphone, either speak towards your
speaker or lift the handset for privacy.
To respond to a ringing intercom call, press SPKR or IC and speak towards your speaker or lift the
handset for privacy.
To disable your phone’s handsfree answering feature, dial “319” while on-hook. Dial “319” again
to enable.
To redirect a ringing call, press SPCL and dial “331” then the extension or outside number to
receive the call.
To accept an Off-Hook Voice Announce call (a call that comes through on your speakerphone
while you are on a call – you will hear a double tone), talk handsfree with the caller over the
speakerphone. The caller on the handset will be able to hear you and the caller.
To block an OHVA call, press SPKR to allow the caller to camp on or press DND to block.
Placing Outside Calls
Using either the handset, press the “OUTGOING” key and dial the desired number. If you see a
request of an account code and hear a single progress tone, you must dial an account code before
you place the call.
Depending on your phone system’s programming, you maybe be able to press the outgoing call
feature code (8), press an unlit CALL button, dial the Automatic Route Selection feature code
(92000 default) or dial the Select Line Group feature code (92001-92208 default) to select an
outside line.
To request a callback if all outgoing lines are busy when you try to call out, press “6” at the busy
signal and hang up. Your phone rings when a line is available. To cancel before your phone
rings, press “6” again.
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Answering Outside Calls
ither lift the handset or press the flashing CALL key.
To forward a ringing call, press SPCL and dial “331” then enter the extension or outside phone
number to receive the call.
Emergency Calls
To make an emergency call, simply dial “911”. You do not need to access an outside line first.
Call Waiting
To respond to a waiting call (you hear a tone):
• Hang up to end the current call and accept the new one or,
• Press HOLD to place the current call on hold. Then press the flashing key to answer the
waiting call or,
• Press DND to cause the new caller hear the Do-Not-Disturb tone.
Call Holding
To place a call on individual hold, where only your phone can retrieve the call (unless using call
pickup from another phone), press HOLD, then hang up or place another call. To pick up the call
again, lift the handset and press the flashing key.
To place a call on system hold, where any phone with the flashing key for the call can pick up the
call. To pick up the call again, lift the handset and press the flashing key.
Conference Calls
Connect up to four intercom and/or outside callers:
1. Press CNF while on the first call.
2. Place another call.
3. Press CNF.
4. Repeat 2 and 3 for another call if desired.
5. Press the flashing CNF key to connect all the calls.
To place all callers on hold, press HOLD. To return to the conference, press CNF.
To leave the conference, press the flashing CNF key and hang up. The remaining parties are still
connected.
To add another party to the conference, press the flashing CNF key and call the party to be
added. Press the flashing CNF key twice.
To end the conference and place all the parties on hold, press the flashing CNF key and press
HOLD. Pick them up one at a time by pressing the HOLD key or a flashing key.
To mute your microphone, press MUT .
To transfer the conference to another extension or to voice mail, press the TRANSF R key and
dial the desired extension number.
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Transfer Calls
Transfer to another extension by pressing TRANSF R and the desired extension number. If the
extension is busy, no answer or refused, press the flashing key to return to the caller.
Transfer to voice mail by pressing TRANSF R and dial the voice mail extension and either dial the
mailbox number and hang up or hand up to send the caller to the voice mail menu.
Transfer to an outside number by pressing TRANSF R and selecting an outgoing line then dialing
the desired number. When the call is answered, announce the call and then hang up. If the
extension is busy, no answer or refused, press the flashing key to return to the caller.
Forward Calls
To forward all calls to another extension number or outside number (if enabled):
• Press FWD or,
• nter “355” to forward all calls or,
• Dial “356” to forward only “no answer” calls or,
• Dial “357” to forward calls ringing in when your phone is busy or,
• Dial “358” to forward on no answer and busy.
Then:
• Select an outside line and dial a phone number or,
• Dial an extension number or,
• Press MSG to forward to your message center.
To cancel a call forward request, press FWD and then SPKR.
Redirect a call (versions 5.3 and higher)
Use call redirect to forward a call that is ringing on your phone without having to answer the call.
To redirect, press SPCL, dial “331” and the extension number or outside phone number.
Automatic System Forward
The System Administrator can route calls based on the type of call and the status of your
telephone. To enable or disable this feature on your phone, dial “354”.
Redial
To use the last number dialed feature (if programmed), press R DIAL with or without the handset
lifted.
To use the last number saved feature (if programmed), while the phone is idle or while hearing
the intercom dial tone, press R DIAL. To redial the number saved, while on a call or after
selecting a line, press R DIAL.
Displaying Information on your Phone (associate display model)
To view the date, time, name and extension number on a phone, press SPCL and dial “300”.
To view the caller ID information while connected to an outside caller, press SPCL and dial “397”.
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Using a Headset
Press SPKR to connect and disconnect calls when using a headset.
To connect a headset:
1. Unplug the coiled handset cord from the phone, but leave the handset in the cradle.
2. Insert the headset plug into the handset jack.
3. While on-hook, enter “315”. Display phones will show “H ADS T MOD ON”.
To disconnect a headset:
1. Unplug the headset cord from the phone.
2. Plug the coiled handset cord into the vacant jack.
3. While on-hook, enter “316”. Display phones will show “H ADS T MOD OFF
Using the Speaker
Use the speaker and microphone to have handsfree conversation, use on-hook dialing, call
monitoring or background music.
Group Listening
Group listening transmits a conversation over the speaker while you use the handset or headset
to continue speaking. The caller will hear only your voice. Others in the room will hear both
sides of the conversation. To turn the group listen feature on or off during a call, press SPCL and
dial “312”.
Message Key
Leave a message to cause the MSG light at another extension to flash. When the user pressing
the MSG key, a call is placed to your phone.
To leave a message while on an intercom call, press MSG and hang up of wait for the message
center to answer.
To leave a message without placing an intercom call, press “367” and dial the extension number.
To cancel a message that you left for another phone, dial “366” and the extension number.
If your MSG key light is flashing, lift the handset and press the flashing MSG key to respond.
With your display phone, you can view messages and decide which to answer. With the handset
on-hook, press MSG repeatedly to view all messages. When you see the message you want,
press “#” or lift the handset and press “#”.
Voice Mail
Accessing Voice Mail
1. Dial the voice mail extension number.
2. Press “*”.
3. nter your mailbox number and password (if programmed), then press “#”.
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Retrieving Messages
Once you have accessed your mailbox:
1. Press “1” to listen to new messages or “3” to listen to your saved messages
2. While you are listening to a message you may:
• Press “#” to skip to the end of the message.
• Press “1” to rewind.
• Press “2” to pause.
• Press “3” to fast forward.
• Press “4” to lower the volume.
• Press “5” to play the message envelope.
• Press “6” to raise the volume.
• Press “7” to save the message.
• Press “9” to delete.
3. When the message is finished playing you may:
• Press “1” to replay or,
• Press “2” to reply to the message. Then,
o Press “1” to leave a voice mail message for the caller (inside callers only).
Follow the prompts. Or,
o Press “2” to return the call if the extension is available or the outside phone
number is available.
o Press “3” to forward a copy of the message. To include an introduction, press
“1”. Otherwise, press “#’.
o Press “4” to listen to the previous message.
o Press “5” to play the introductory message envelope.
o Press “6” to play the next message.
o Press “7” to save the message.
o Press “9” to delete.
4. Hang up.
Undelete Messages
If you accidentally delete a voice mail message, retrieve it within the time period specified by
your System Administrator. Retrieved messages are stored as saved messages.
To Recover a Message:
1. nter your mailbox and press “5” for message options
2. Press “2” to access undelete options. You then may,
• Press “1” to listen to deleted messages. After each message you may,
o Press “1” to replay
o Press “2” to reply to the message
o Press “3” to forward the message
o Press “4” to listen to the previous message
o Press ‘5” to play the message envelope.
o Press “6” to listen to the next message
o Press “7” to recover the message
o Press “9” to purge the message from your mailbox.
• Press “2” to recover all your deleted messages and store them as save messages.
• Press “3” to erase all your deleted messages.
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3. Hang up.
Send Messages
1. nter your mailbox and press “2”
2. Dial the mailbox number and press “#” to accept the name.
3. Record your message after the tone. While recording you may press “2” to pause and any
key to resume or press “3” to erase and re-record.
4. When finished, hang up or press “#” to use any of the following options:
• Press “#” to send the message and return to voice mail options
• Press “1” to replay
• Press “2” to append
• Press “3” to erase and re-record
• Press “9” to use the special delivery options and select one or more of the following:
o Press “1” to mark the message “private” (prevents the recipient from forwarding
the messages).
o Press “2” to mark the message “certified” (when the recipient listens to the
message you will receive a receipt notice).
o Press “3” to mark the message “priority” (this places your message ahead of all
other waiting messages in the mailbox).
o Press “*” to cancel delivery options.
o Press “#” to complete delivery.
5. Hang up.
Cancel Messages
Messages left by you that are as yet unheard may be cancelled. To cancel:
1. nter your mailbox. At the main menu, press “5”.
2. Press “1”.
3. When prompted, enter the number of the mailbox containing the unheard message.
4. Press “#” to confirm. Voice mail will tell you how many messages you have waiting at the
mailbox and will play them all. After each message you can,
• Press “1” to replay
• Press “2” to append
• Press “3” to forward
• Press “4” to listen to the previous message
• Press “5” to play the message envelope
• Press “6” to listen to the next message
• Press “7” to save the message in your mailbox
• Press “9” to delete.
5. Hang up.
Do-Not-Disturb Mode
DND blocks all pages and calls to our phone except for queue callbacks, recalls and direct ring-in
calls. xtensions calling your phone will hear a repeating signal of four fast tones.
Your System Administrator may program up to 20 different messages. The following is a chart of
the default messages (check with your system administrator and not any changes):
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Default Message New Message Default Message New Message
01 DO-NO-DISTURB 11 OUT OF TOWN ‘TIL
02 L AV A M SSAG 12 OUT OF OFFIC
03 IN M TING UNTIL 13 OUT UNTIL
04 IN M TING 14 WITH A CLI NT
05 ON VACATION ‘TIL 15 WITH A GU ST
06 ON VACATION 16 UNAVAILABL
07 CALL M AT 17 IN CONF R NC
08 AT TH DOCTOR 18 AWAY FROM D SK
09 ON A TRIP 19 GON HOM
10 ON BR AK 20 OUT TO LUNCH
Because the display phones use only one line to show the above messages you may enter a
second line of text up to 16 characters. For example, if you select message 13 “OUT UNTIL”, you
can enter “1:15” as your second line. Callers with a display will see, “OUT UNTIL 1:15”.
To use Do-Not-Disturb
1. Press DND.
2. Dial the two-digit number for the message you want to use or press the up or down arrow
keys to scroll through the messages (display phones only).
3. If desired, customize the second display line by dialing the desired numbers or letters as
described below:
• For numbers only, press the keypad keys to dial the desired numbers. Press “#” for “-“,
“*” for “:”, FWD to leave a space or MUT to backspace
• For numbers and letters, press MSG and then the desired keypad keys using the chart
below. The number of times a key is pressed determines which character is displayed.
For adjoining characters located under the same key, press FWD to advance to the next
character. For example, to display “MONDAY”, you would press, “6FWD666FWD6632999”.
Press FWD twice to leave a space or MUT to backspace.
4. Press SPKR or lift and replace the handset to end.
Number of Times
Key is Pressed
Key
1 2 3 4 5
Characters
1 - & ( ) 1
2 A B C ‘ 2
3 D F ! 3
4 G H I * 4
5 J K L # 5
6 M N O 6
7 P Q R S 7
8 T U V ? 8
9 W
X Y Z 9
0 @
: . , 0
To cancel Do-Not-Disturb, press DND.
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Reminder Messages
Program your phone, up to 24 hours in advance to alert you at a specified time. When the time
comes, your phone sounds eight short tones and your display phone shows the message.
Your phone system can be programmed for up to 20 messages. The following chart shows the
default configuration. See your system administrator for any adjustments.
Default Message New Message Default Message New Message
01 M TING 11 CALL NGIN RING
02 STAFF M TING 12 CALL MARK TING
03 SAL S M TING 13 CALL ACCOUNTING
04 CANC L M TING 14 CANC L DND
05 APPOINTM NT 15 CANC L CALL FWD
06 PLAC CALL 16 TAK M DICATION
07 CALL CLI NT 17 MAK R S RVATION
08 CALL CUSTOM R 18 R VI W SCH DUL
09 CALL HOM 19 LUNCH
10 CALL CORPORAT 20 R MIND R
To request a reminder message:
1. With the phone on-hook, dial “305”.
2. ither dial the desired two-digit number for the message or press the up or down arrow keys
until the message you want is displayed. Press “#” when you see the message you want.
3. nter the time you wish to receive the message in hours and minutes. For example,
0900=9:00. If your phone is set for 12-hour display (as opposed to military format), press
“1” for AM or “2” for PM.
To cancel all future reminders, with the phone on-hook, dial “306”.
To clear a received reminder message, with the phone on-hook, press “*”.
User Preferences
Telephone Settings
Adjusting Volume
You can adjust the volume settings on the handset (intercom and outside call), speakerphone
(intercom and outside call), background music, ringing, handset and speakerphone intercom dial
tone. To adjust any setting, you must be using that feature. For example, to change the volume
setting on the handset you must be on a call using the handset.
To change the volume, press the up or down keys to increase or decrease the volume. Press the
center of the volume key to save the setting.
Ring Tones
To select a new ring tone for your station, with the phone on-hook, dial “398” and press “0” for
no ringing, up or down arrow keys to scroll through tones or dial 1-9 to select a specific tone.
When you hear the ring you want, press “#” or lift and replace the handset.
Background Music (if programmed)
To enable or disable background music, which will play through your speaker, dial “313”.
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Automatic Call Answer
When enabled, automatic call answer connects you to a caller when you lift the handset (or press
SPKR). If disabled, you must first lift the handset (or press SPKR) and press the flashing line key.
To enable/disable for ringing outside calls, while on-hook, dial “360”.
To enable/disable for ringing (non-handsfree) intercom calls, while on-hook, dial “361”.
Changing the Language
The system installer may choose two of four languages (American nglish, British nglish,
Japanese, or Spanish) as the Primary and Secondary language. You can then change the display
and voice mail prompts on your hone by toggling between the two. See your system
administrator to find out which languages are programmed for your phone system.
To change the assigned language, dial “301”.
Returning to Default Settings
Return all settings to default level by dialing “394”.
Voice Mail Options
Record Personal Greetings
You can store a primary and alternate greeting. Sample greetings:
• “Hello, this is ___________. I am either on another line or away from my desk and
cannot take your call at this time. If you need to speak to someone immediately, please
dial zero now. Otherwise, please leave a detailed message and I will return your call a
soon as possible. Thank you.”
• “Hello, this is ___________. I will be away from the office from day/date until day/date.
If you need to speak to someone immediately, please dial zero now. Otherwise, please
leave a detailed message, and I will return your call when I return. Thank you.”
To Change Your Personal Greeting:
1. Access your mailbox and press “4”.
2. Press “1”.
3. Do one of the following:
• Press “1” to record and/or enable primary greeting
• Press “2” to record and/or enable your alternate greeting
• Press “3” to enable the system default mailbox greeting.
4. If you pressed “3”, hang up. Otherwise, the current greeting is played. Then,
• Press “#” to accept
• Press “1” to replay
• Press “2” to append
• Press “3” to erase and re-record
• Press “*” to exit without changing the greetings
5. Hang up.
Record Your Name in the Voice Mail Directory
To change your directory name:
1. Access your mailbox and press “4”.
2. Press “2” to play your name as currently recorded. Press “1” to replay.
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3. Press “3” to erase and re-record
4. At the tone record your first and last names.
5. Press “#” and choose one of the following:
• Press “#” again to accept.
• Press “1” to replay.
• Press “2” to append.
• Press “3” to erase and re-record.
6. Hang up.
Change Your Mailbox Password
1. Access your mailbox.
2. Press “4”.
3. Press “3”
4. If you want to have a password, enter a new password, up to 12 digits. If you do not want
to use a password, skip this step.
5. Press “#”. Voice mail plays back your password.
6. Press “#” to accept or “3” to erase and re-enter.
7. Hang up.
Change the Voice Mail Message Envelope
When retrieving a message, voice mail plays an “envelope” containing the time and date the
message was left, the source of the message and/or the message length. By default, all the
information is included.
To Change nformation ncluded in Your Message Envelope:
1. Access the mailbox and press “4”.
2. Press “4” again. Then choose any of the following:
• Press “1” to enable/disable time/date
• Press “2” to enable/disable message source
• Press “3” to enable/disable message length
• Press “4” to enable all options
• Press “5” to disable all options
• Press “#” to accept
• Press “*” to return to the personal options menu without changing the envelope.
3. Hang up.
Change the Call Screening Transfer Method (when enabled)
Transfers may be unannounced or:
• Announce Only – Before voice mail transfers a call to your, a prompt asks the caller to
record his or her name. When you answer, you hear, “You have a call from (name)”.
• Screened Calls - Before voice mail transfers a call to your, a prompt asks the caller to
record his or her name. When you answer, you hear, “You have a call from (name)”. You
can choose whether or not to accept the call.
To change transfer method:
1. Access your voice mailbox and press “4”.
2. Press “9” for more options
3. Press “5” to hear your current transfer method. Then select one:
• Press “1” to select unannounced transfers.
• Press ‘2” to select screened transfers.
• Press “3” to select announce only transfers.
4. Hang up.
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Programming a Fax Destination
Callers can use your mailbox to send a fax to you. You must specify the destination fax number
to use this feature.
To change your fax destination number:
1. Access your mailbox and press “4”.
2. Press “9”.
3. Press “1”.
4. nter the number of your fax destination followed by “#”.
5. Press “#” to accept or “3” to erase and re-enter.
6. Hang up.
Changing the Message Search Order:
When more than one message is in your mailbox, you can change the order in which you pick up
your messages based on when they were received.
To change the listening order of your messages:
1. Access your mailbox and dial “4”.
2. Press “9” for more options.
3. Press “2”.
4. Press “1” to change the search order for new messages or “2” for saved messages. Select
from the following options:
• Press “1” to retrieve oldest messages first.
• Press ‘2” to retrieve the newest messages first.
• Press “*” to return to the menu without making changes.
5. Hang up.
Programming Remote Messaging (if enabled)
You can program the voice mail system to call you when a voice mail message is left in your
mailbox. Using a series of up to nine telephone numbers (called a “cascade”), voice mail will call
you until it successfully connects to a device such as a pager, answering machine, etc.
Because your mailbox can have Primary and Alternate cascades, you can program each to be
used during specific days and times.
Set up remote messaging:
1. Access your mailbox and press “4”.
2. Press “5”.
3. Press “1” for Primary and “2” for Alternate cascades. Current status is relayed.
4. Choose one of the following:
• To program a cascade level, press “1” and enter the number of the level to program
(1-9). Then,
o To enable or disable the cascade level press “1”.
o To set up or change an extension or telephone number, press ‘2” and then
“1” for an extension or “2” for an outside number. nter the number.
o To set up or change a pager number, press “3” and then the number.
• To set up a time of day for notification, press “2”. nter the time you want the
message notification to start and stop. nter the times with two digits for the hour and
two digits for the minutes (0730 = 7:30). If entering the tie in 12-hour format, at the
prompt press “1” for AM or “2” for PM.
• To set up the days of the week for notification, press “3” then, choose an option:
o Press “1” for Monday-Friday
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o Press “2” for all days
o Press “3” to select individual days (numbers 1-7).
• To select all or priority-only message notification, press “4” then “1” for all messages
or “2” for priority messages only.
5. Select another option or press “#” to save and exit.
Speed Dialing
Station Speed Dial
To Program:
1. While on-hook, dial “383”.
2. Dial the location code (0-9) or press a station speed dial key, if available.
3. nter the desired name for the speed dial number:
• In alphanumeric mode (MSG key should be lit, if not, press the MSG key), use the
keypad to enter the desired characters. The number of times a key is pressed determines
which character is displayed. For adjoining characters located under the same key, press
FWD to advance to the next character. For example, to display “MONDAY”, you would
press, “6FWD666FWD6632999”. Press FWD twice to leave a space or MUT to backspace.
Number of Times
Key is Pressed
Key
1 2 3 4 5
Characters
1 - & ( ) 1
2 A B C ‘ 2
3 D F ! 3
4 G H I * 4
5 J K L # 5
6 M N O 6
7 P Q R S 7
8 T U V ? 8
9 W
X Y Z 9
0 @
: . , 0
4. Dial the extension number to be stored, using numeric mode (MSG key should be unlit, if
not, press the MSG key). To eliminate the need to first select an outside line when using a
speed dial, enter a line access code (such as “8”) before entering the number as directed.
• Press the keypad keys to dial the desired numbers. Press “#” for “-“, “*” for “;”, FWD
for a space and MUT to backspace. If your number includes an asterisk, pound,
hookflash or pause, press SPCL once for an asterisk, twice for pound, three times for
hookflash or four times for a pause.
• Press “#” to save.
To see how your speed dial keys are programmed, while on-hook, dial “396” and the speed dial
key. Name and number is displayed. Press “#” to exit.
To erase a station speed dial name and/or number:
1. While on-hook dial “383”.
2. Dial the desired location code (0-9) or press the desired station speed dial key.
3. Press MUT until the name is erased.
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4. Press “#” to continue.
5. Press MUT until the number is erased.
6. Press “#” to exit.
Use Station Speed Dial Numbers:
If necessary, select the outgoing line.
• To use a location number, dial “382” or press the STA SPDL key (if available) and then
enter the station speed dial location number (0-9).
• To use a station speed dial key, press the desired station speed dial key.
System Speed Dial
System speed dial can store up to 1,000 speed dial numbers.
To view and/or dial system speed dial numbers:
1. Press SYS SPDL or dial “381”.
2. Dial the location code (000-999) for the number.
3. Press “#” to dial the number.
Recording a Call
Record-a-Call records an in-progress call as an voice mail message. You can retrieve the
message just like any other message.
To use, Press SPCL, dial “385” and, if required, the desired mailbox number. You will hear a
confirmation tone when recording begins.
To turn off Record-a-Call, either press SCL and dial “385” or hang up.
Paging
To prevent announcements from sounding over every phone in the system by using page zones.
ach of the nine zone contains extensions and external paging equipment, as programmed by
your system administrator.
To page
ither lift the handset, dial “7” and the desired zone number (0-9) or press the PAG ZON key if
available and dial the zone number. Make your announcement and hang up.
nable/Disable Paging on Your Phone
Dial “325” to enable or disable.
Programming Feature Keys
Some of your feature keys may be programmable. Check with your system administrator for
details.
To program:
1. While on-hook, dial “397”.
2. Press the feature key to program.
3. Dial the feature code or extension number to be stored.
To return all keys to their default values, while on-hook, dial “395”.
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To display the current feature key values:
1. While on-hook, dial “396”.
2. Press the feature keys you want displayed.
3. Press SPKR to hang up.
Programming Secondary Extension Keys
You can program various keys on your phone to indicate the call activity at a different extension.
You will be able to see when a call is ringing, answered or on hold. You can also use the
secondary extension key to answer a call ringing at another phone. If you have a non-
programmable key, only the system administrator can change the associated extension. If you
have a programmable key, you can change the extension.
To display the current key assignment, while on-hook, dial “396” and then the secondary
extension key you want displayed.
To assign a primary phone to a secondary extension key (if enabled), while on-hook, dial “397”
and the secondary extension key and desired extension number.
To use your programmed key, press the key to answer a call that is ringing on any CALL key at
the primary phone. You can also press your extension key to place an intercom call to the
primary phone.
To transfer a call back to the extension after you have answered it on your phone, press the
TRANSF R button and then the extension key. Announce the call (if desired) and hang up to
complete.
Using Account Codes
If your phone system is programmed to use Station Message Detail Recording (SMDR) you may
need to enter account codes before you place all call. There are three types of account codes
• Standard account codes are automatically entered into the SMDR report whenever a call is
placed.
• Forced account codes must be dialed before you can place an outside call.
• Optional account codes may be entered at any time during a call.
To enter an optional account code, press SPCL and dial “390” and the optional account code.
Press “#” if the code is not immediately accepted.
To set an account code for all calls placed from your phone, dial “391” and he account code.
Press “#” if the code is not immediately accepted.
To disable the code, dial “391” and press “#”.
Call Screening
If your voicemail system is programmed for screened calls you may choose any of the following
options when you receive a transfer:
• Press “#” to accept.
• Press “1” to replay.
• Press “2” to send to voice mail.
• Press “3” and an extension to forward the call to another extension.
• Press “*” to refuse the call.
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Using Directories
Use directories to find names and numbers using your phone keypad. Then use the information
to make calls, access features or leave a voice mail message.
The phone directory contains a list of extension numbers, system speed dial numbers, feature
codes and the names assigned to them. Search for an item using the full or partial name. The
system will find the closest match. When the correct match is displayed on your phone, you can
dial the number or press a key to access that extension or feature.
To search the directory:
1. While on-hook, dial “307”.
2. Press “1” for the intercom directory, “2” for the outside directory or “3” for the feature
directory.
3. nter letters or numbers up to 10 characters.
• For numbers only, press the keypad keys to dial the desired numbers. Press
“#” for “-“, “*” for “:”, FWD to leave a space or MUT to backspace
• For numbers and letters, press MSG and then the desired keypad keys using the
chart below. The number of times a key is pressed determines which character
is displayed. For adjoining characters located under the same key, press FWD
to advance to the next character. For example, to display “MONDAY”, you would
press, “6FWD666FWD6632999”. Press FWD twice to leave a space or MUT to
backspace.
4. Press “#” to search. Use the high or low end of the volume key to move alphabetically
through the directory.
5. When the desired selection is displayed, press “#”.
Number of Times
Key is Pressed
Key
1 2 3 4 5
Characters
1 - & ( ) 1
2 A B C ‘ 2
3 D F ! 3
4 G H I * 4
5 J K L # 5
6 M N O 6
7 P Q R S 7
8 T U V ? 8
9 W
X Y Z 9
0 @
: . , 0
To use the directory to leave a voice mail message:
1. Dial the voice mail extension number.
2. Press “#”.
3. nter the desired name.
4. Press “#”.
5. Choose an option:
• Press “#” to accept.
• Press “1” to hear the previous name in the directory
• Press “2” to hear additional information for the selected name
• Press “3” to hear the next name in the directory
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• Press “4” and spell a new name for a new search
• Press “5” to switch the first/last name sort order.
Programming Remote Feature Access
With remote feature access, you can place your phone in DND or forward calls from any other
phone on the system. If you have a special dial-up line, you can access your phone features from
an outside line.
Remote Access Passwords
To change the password from your phone:
1. Dial “392”.
2. nter your current password (default is your extension number), followed by “#”.
3. nter your new password. Press “#”.
4. nter the new password again to confirm.
Remote Feature Access
To access your phone from another phone:
1. From an outside phone, call your DISA number and enter your password if required. From
any phone in the system,
2. nter “359”.
3. nter your extension number.
4. nter your password followed by “#” and choose a feature:
• Change station password using remote programming by entering “392”, the new
password, “#” and confirm the password followed by “#”.
• To turn on Do-Not-Disturb, enter “370”.
• To turn off Do-Not-Disturb, enter “371”.
• To activate call forward choose an option:
a. “355” for all calls
b. “356” for no answer calls
c. “357” for busy calls
d. “358” for no answer/busy calls
• For call forwarding, enter an extension number or enter an outside line access code
followed by a telephone number.
• To cancel call forwarding, dial “355”.
5. Hang up.
Request Agent Help (when programmed)
You may be able to request help from a designated agent help extension (usually your
supervisor) during a call. If the agent help extension is a multi-line phone, the phone’s
microphone is muted. None of the parties will hear the supervisor unless the supervisor presses
MUT . If the agent help extension is a single-line phone, all parties will be heard by each other.
To use agent help request while on a call:
1. Press SPCL and dial “375”. If you hear repeating tones, this feature is not available or the
agent you are trying to reach is unavailable.
2. Dial the agent help extension number if required. If the agent accepts the call, you hear
the agent help tone (if enabled) and the supervisor can join or monitor the call. If the
agent help extension rejects the call, you hear a confirmation tone and the display shows
“AG NT H LP R J CT D”.
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To respond to an agent help request at a display phone:
When your phone receives an agent help request, your display shows <name> R QU STS H LP.
Do one of the following:
• Accept the call by answering as usual. Your microphone is muted and you cannot be
heard by either party unless you press MUT .
• Reject the call by dialing “376”.
Hunt Groups
Hunt groups are groups of phones (programmed by your System Administrator) that share a
common extension number in addition to having individual extension numbers. This allows
someone to call anyone in the group or a specific member.
To enable or disable hunt group calls, dial “324”.
ACD Hunt Groups
Automatic Call Distribution distributes calls equally among the available members (agents) who
log in and out of the ACD hunt groups. When you log in to a group using ACD Agent ID
Automatic Connect and are using a headset, you may be automatically connected to calls.
Log in and out of ACD Hunt Groups
To log in to or out of all of your ACD hunt groups at once using the ACD Agent Login/Logout
feature code, with or without the handset lifted, dial “328” and enter your Agent ID if necessary.
To log in to one or more hunt groups using the ACD agent login feature code:
1. With or without the handset lifted, dial “326”. Display phones show AG NT LOGIN ACD
NUMB R.
2. ither enter the desired ACD hunt group number or press “#” to log in to all your ACD hut
groups at once. Display phones show AG NT LOGIN AG NT ID.
3. ither:
• Log into ACD hunt groups using Agent Ids: nter your agent ID. Display phones show
AG NT LOGG D INTO ALL ACDS.
• To log in to ACD hunt groups that do not use agent Ids, press “#”. Display phones
show AG NT LOGGD INTO ALL ACDS.
If you were already logged in, the display shows ALR ADY LOGG D INTO <hunt group>. If you
are not a member of the hunt group, the display shows NOT AN AG NT IN THIS HUNT GROUP,
and you hear the repeating tones. Start over.
4. Hang up if off hook. Repeat to log in to additional ACD groups if necessary.
To log out of one or more ACD hunt groups:
ither dial “328” to log out of all groups or, with or without the handset lifted, dial “327”. Hang
up if off hook.
Ending an ACD Hunt Group Call
When you end a hunt group call, a wrap-up timer starts. Until it expires you will not receive
another call through any of the ACD groups. You can end the wrap-up session early by dialing
“329” while on hook.
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Frequently Asked Questions:
1. How do I program system speed-dial numbers?
Only the system administrator can program system speed dial numbers. You can program
up to ten station speed dial numbers.
2. How do I change the time and date on my phone:
Only the system administrator can make this change.
3. How can I retrieve voice mail messages if I don’t know the password for my voice mail?
Try using the default pass code, which is your extension number. You may not have a
pass code. If that is the case, press “#”. Your system administrator can change or erase
your pass code for you.
4. Why can’t I retrieve a deleted message?
Voice mail may have erased your message. After a programmed length of time (up to 24
hours), voice mail automatically erases all deleted messages. If you believe the time
period has not expired, your system may not have the latest software, or your voice mail
system may not have enough memory to store deleted messages.
5. How can I set the number of rings allowed before the call is sent to voice mail?
Only the system administrator can make this change.
6. How can I change the name displayed on my phone?
Only your system administrator can change the user names assigned to extensions.
7. How do I scroll the display screen?
Press the down arrow key to scroll down or the up arrow key to scroll up.
8. Why can’t I program a station speed dial number to the key I want?
Your system administrator has programmed they key as non-programmable. You must
choose another key.
9. Why can’t I use one of the features described in this guide?
There are a few reasons why you might not be able to access this feature. Your particular
software version may not support this feature, the system administrator may not have
enabled the desired feature or your system administrator may have programmed your
phone to block that feature.
Default Feature Codes
Use the blank spaces below to enter custom feature codes if necessary.
Outside Line Access Codes
ACCESS CODE NAME ACCESS CODE NEW CODE
Select Line Group 1-208 92001-92208*
Automatic Route Selection 92000*
mergency Call 911
Outgoing Call 8
*Defaults may differ depending on the software version.
Extension Numbers
EXTENS ON NAME EXTENS ON NUMBER NEW NUMBER
Phone xtensions 1000-1511
Hunt Groups 2000-2074
Attendant 0
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