intertel encoreCX ECX 1000 Use and care manual

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Administrator's Manual
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Table of contents
FCC INFORMATION.................................................................................................................................. 8
FCC Part 68 Exhibit J ........................................................................................................ 8
WARNING ....................................................................................................................... 9
SAFETY REGULATIONS ......................................................................................................................... 10
Important Safety Instructions ............................................................................................. 10
Save These Instructions..................................................................................................... 11
SOFTWARE LICENSE AGREEMENT .................................................................................................... 13
Definitions: ..................................................................................................................... 13
License:.......................................................................................................................... 13
Non-Permitted Uses: ........................................................................................................ 14
Term: ............................................................................................................................. 14
Warranty: ....................................................................................................................... 14
Limits Of Liability:........................................................................................................... 15
Entire Agreement: ............................................................................................................ 15
Government Restricted Rights: ........................................................................................... 15
INTRODUCTION TO YOUR ENCORECX SYSTEM .............................................................................. 17
System description............................................................................................................ 17
System options ................................................................................................................. 18
Contact Details................................................................................................................ 18
ECX 1000 and ECX 1000W Digital Telephone Sets ............................................................... 20
ECX 2000 Digital Telephone Set ........................................................................................ 21
To adjust how your ECX digital telephone set is mounted ....................................................... 22
Using the digital telephone set display................................................................................. 23
Using the display Keys to select menu options ...................................................................... 24
How to enter text when programming names or messages....................................................... 24
Using the Programmable Keys / Line Keys........................................................................... 25
Using the Function Keys ................................................................................................... 26
DSS extensions ................................................................................................................ 26
Backlit Display ................................................................................................................ 26
Making and answering calls .............................................................................................................. 27
To make an external call ................................................................................................... 27
To make an internal call.................................................................................................... 27
To call an extension group................................................................................................. 27
To make a Speed Dial call ................................................................................................. 28
To answer a call .............................................................................................................. 28
Re-seize Line ................................................................................................................... 28
Holding and transferring calls............................................................................................................ 28
To place an external call on hold........................................................................................ 28
Button hopping ................................................................................................................ 28
To transfer a call to another extension ................................................................................ 29
To transfer a call to an external number .............................................................................. 29
To make an external consultation call ................................................................................. 29
Re-Directing calls............................................................................................................................ 29
To Re-Direct a call ringing at your extension ....................................................................... 29
To Forward a call ringing at your extension to Voice Mail ..................................................... 29

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Forwarding all calls ......................................................................................................................... 30
To Forward all calls from your extension............................................................................. 30
To Forward your calls to you while you are at another extension ............................................ 30
To Forward calls when your extension is busy ...................................................................... 31
To cancel a Forward When Busy diversion........................................................................... 31
To Forward calls when your extension does not answer ......................................................... 31
To cancel a Forward on No Answer diversion....................................................................... 32
Group Forward................................................................................................................................32
Setting a group forward from a system phone ....................................................................... 32
Cancel group Forward from a system phone......................................................................... 32
Group Forward from standard phones................................................................................. 32
Holding conference calls................................................................................................................... 33
To hold an Internal Conference .......................................................................................... 33
To hold an External Conference ......................................................................................... 33
Using your digital telephone set with a headset .................................................................................... 33
To make an internal or external call when using a headset ..................................................... 33
To end a call when using headset........................................................................................ 33
To answer a call when using a headset ................................................................................ 33
Handset monitor .............................................................................................................. 33
Feature access codes list ................................................................................................................... 34
Making and answering calls .............................................................................................................. 35
To make an external call ................................................................................................... 35
To make an internal call.................................................................................................... 35
To answer a call .............................................................................................................. 35
Holding and transferring calls............................................................................................................ 35
To place a call on hold...................................................................................................... 35
To transfer a call ............................................................................................................. 35
To make an external consultation call ................................................................................. 35
Programming and dialing Speed-Dial numbers ..................................................................................... 36
To program a Personal Speed-Dial number.......................................................................... 36
To dial a Personal Speed-Dial number ................................................................................ 36
To dial a System Speed-Dial number ................................................................................... 36
Redial ............................................................................................................................................ 37
To redial the last external number dialed ............................................................................. 37
Saved Number Redial....................................................................................................................... 37
Call Pick-up.................................................................................................................................... 37
To pick up a call ringing at another extension in your Group.................................................. 37
To pick up an external incoming call................................................................................... 37
Ring Back ...................................................................................................................................... 38
To have a busy extension call you back when it becomes free .................................................. 38
To receive an CO line as soon as one is available ................................................................. 38
Camp on Busy................................................................................................................................. 38
Call Waiting from another extension................................................................................................... 38
To present a busy extension with a Call Waiting tone............................................................. 38
To accept a waiting call .................................................................................................... 38
Call Waiting from External Calls ....................................................................................................... 39
Call Park ........................................................................................................................................ 39
To park and retrieve a call ................................................................................................ 39
Operator Services ............................................................................................................................ 39
To call the operator.......................................................................................................... 39
To Intrude on a Trunk-to-Trunk call.................................................................................... 39

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System Speed-Dial list ..................................................................................................................... 40
To add or delete a System Speed-Dial number ...................................................................... 40
To change the system speed-dial password........................................................................... 40
To dial a System Speed-Dial number ................................................................................... 40
Setting display messages................................................................................................................... 41
To set a message to be displayed to internal callers............................................................... 41
To cancel a display message .............................................................................................. 41
Displaying caller numbers and routing calls......................................................................................... 41
How a caller number is displayed at your extension .............................................................. 42
To set up your system to display caller numbers received on CO lines (Caller ID service) ........... 42
To associate a caller number with a name and route its calls to an extension ............................ 42
Storing and redialing caller numbers (Caller ID List) ............................................................................ 43
To examine and redial stored caller numbers ....................................................................... 43
To program the Caller ID List to store all calls or unanswered calls only ................................. 43
To set up extensions with an individual Caller ID List ........................................................... 44
Paging ........................................................................................................................................... 44
To program an extension for use with a Public Address amplifier............................................ 44
To make an announcement over a Public Address system ....................................................... 45
To respond to a page over the PA system ............................................................................. 45
To make an announcement over the speakers of all digital telephone sets.................................. 45
To make an announcement over the speakers of all digital telephone sets and the PA ................. 45
Single Extension Page feature ............................................................................................ 45
To answer a "Single Extension Page" call at your extension ................................................... 46
To protect digital telephone sets against Announcements and Single Extension Page Calls.......... 46
To prevent extensions from using the Public Address system................................................... 46
Manager / Assistant ......................................................................................................................... 47
To set up Manager / Assistant combinations ......................................................................... 47
To program a key to answer the Manager’s calls .................................................................. 47
To dedicate a CO Line to a Manager’s extension .................................................................. 47
To program a key as an Single Extension Page key to the assistant’s extension.......................... 48
To program a key to call the assistant’s extension directly...................................................... 48
To Forward calls to an assistant......................................................................................... 48
Least-Cost Routing (LCR) ................................................................................................................ 49
To set up codes to allow calls to be routed on specific lines or networks................................... 49
Least-Cost Routing activated automatically at set times ......................................................... 49
To route a call using the Least-Cost Routing feature.............................................................. 49
Sending a Hookflash while on a call ................................................................................................... 50
To send a Hookflash signal to a CO or a PBX....................................................................... 50
Account Codes ................................................................................................................................50
To set up the Account Code operation ................................................................................. 50
Entering Account Codes - Optional mode............................................................................. 50
Entering Account Codes - Forced mode ............................................................................... 51
PBX Mode...................................................................................................................................... 52
Line appearances on digital telephone set keys ..................................................................... 52
Making external calls when in PBX mode............................................................................. 52
Incoming Calls In PBX mode of Operation........................................................................... 52
Call answered.................................................................................................................. 52
Call Placed on Hold ......................................................................................................... 52
Customizing your ECX digital telephone set ........................................................................................ 53
To change the language on your phone................................................................................ 53
To turn on Automatic Answer mode..................................................................................... 53
To program a feature onto a Programmable Key on your extension ......................................... 53
To turn on Headset Mode .................................................................................................. 53
To set a ringing tone on your digital telephone set ................................................................ 54
To set the display contrast on your digital telephone set......................................................... 54
To enter System Programming............................................................................................ 54

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Background music ............................................................................................................ 54
Speaker Phone Options ..................................................................................................... 55
Do-Not-Disturb ............................................................................................................................... 55
To set Do-Not-Disturb on your extension ............................................................................. 55
To cancel Do-Not-Disturb on your extension ........................................................................ 55
Extension Lock ............................................................................................................................... 55
To lock your extension ...................................................................................................... 55
To unlock your extension ................................................................................................... 56
To make a call from a locked extension................................................................................ 56
To change your extension Lock Password ............................................................................ 56
To examine Extension Lock Passwords ................................................................................ 56
Tone protection ............................................................................................................................... 56
To program an extension to receive Call Waiting tones .......................................................... 56
To protect an individual call from Call Waiting tones ............................................................ 57
Reminder Call................................................................................................................................. 57
To set your extension to give you a Reminder Call at a given time ........................................... 57
To review and cancel a Reminder Call ................................................................................ 57
Extension Reset............................................................................................................................... 58
To reset your digital telephone set ...................................................................................... 58
General .......................................................................................................................... 59
Incoming Calls to Individual extensions............................................................................... 59
Incoming Calls to a Ring Group ......................................................................................... 59
Incoming Calls to a Hunt Group......................................................................................... 60
Group Programming......................................................................................................................... 60
Associating Lines with Groups or extensions for Incoming Ringing.......................................... 60
Fax Line / Extension ........................................................................................................................ 61
Restricting outgoing calls ................................................................................................................. 61
To restrict an extension from accessing a particular CO line .................................................. 61
To program CO lines to be used for incoming calls only......................................................... 61
Outgoing Groups ............................................................................................................................. 62
To program lines into groups for access using the codes 9or 760 - 769.................................... 62
Day Service / Night Service .............................................................................................................. 63
To set the automatic start and end times for Night Service ...................................................... 63
To manually turn on Night Service...................................................................................... 63
To have Night Service remain on over weekends ................................................................... 63
Setting the time and date................................................................................................................... 64
To set the time and date on the system ................................................................................. 64
Hold options ................................................................................................................................... 64
To supply music, tone or silence to callers on hold ................................................................ 64
Hot Line......................................................................................................................................... 65
To have an extension dial a number automatically when the Handset is lifted............................ 65
Assigning Extension names............................................................................................................... 66
To assign a name to an extension........................................................................................ 66
Class-of-Service .............................................................................................................................. 66
To set up Class-of-Service access tables .............................................................................. 67
To restrict extension outgoing calls during the day................................................................ 67
To restrict extension outgoing calls during the night.............................................................. 67
To allow extensions to use System Speed-Dial numbers to override call restrictions ................... 68
Power failure options ....................................................................................................................... 69
To provide battery backup ................................................................................................. 69
Battery Alarm .................................................................................................................. 69
To make outgoing calls following a power failure ................................................................. 69

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Courtesy Service ............................................................................................................................. 70
To have callers automatically receive a Courtesy greeting...................................................... 70
To change the ringing time before calls receive the Courtesy greeting...................................... 71
To record a customized Courtesy greeting............................................................................ 71
Voice Mail ..................................................................................................................................... 72
Voice Mail common parameters ......................................................................................... 72
To allocate a Voice Mail box to an extension........................................................................ 72
Voice Mail Language........................................................................................................ 72
Voice Mail Box Capacity................................................................................................... 73
Voice Mail Box Capacity % used ........................................................................................ 73
To turn on your Voice Mail box .......................................................................................... 73
To access your Voice Mail box ........................................................................................... 73
To retrieve messages left in your Voice Mail box................................................................... 74
Forward a message from a digital telephone set.................................................................... 74
To automatically call the sender of a message ...................................................................... 74
To record your own Voice Mail box greeting ........................................................................ 74
To replay the Voice Mail box greeting................................................................................. 74
Transferring calls to Voice Mail Boxes ................................................................................ 75
To retrieve your Voice Mail box messages remotely............................................................... 76
To monitor/pick-up callers as they speak to your Voice Mail box............................................. 76
To change your Voice Mail Password.................................................................................. 77
To Record a Call.............................................................................................................. 77
Group Mail boxes............................................................................................................. 77
To check all Voice Mail Passwords ..................................................................................... 77
To operate Voice Mail from a standard analog telephone ....................................................... 78
System Voice Mail Box.................................................................................................................... 78
To turn the System Voice Mail Box on and off....................................................................... 79
To program Lines to be answered by the System Voice Mail Box ............................................. 79
To change the greeting on the System Voice Mail Box............................................................ 79
To set the time a call will ring before the System Voice Mail Box answers................................. 79
To retrieve messages left on the System Voice Mail Box ......................................................... 80
To retrieve System Voice Mail Box messages remotely ........................................................... 80
Auto-Attendant ............................................................................................................................... 80
To have an Auto-Attendant answer calls and allow extension access ........................................ 81
To customize the Auto-Attendant message ............................................................................ 81
To change the ringing time before calls receive the Auto-Attendant greeting ............................. 81
Using a Door Phone ......................................................................................................................... 82
To set up a Door Phone on your System............................................................................... 82
To set up which extensions the Door Phone will ring ............................................................. 82
Answering a Door Phone call............................................................................................. 83
To open a door using the Doorstrike ................................................................................... 83
To program which extensions can operate the Doorstrike....................................................... 83
Call Logging................................................................................................................................... 84
To enable/disable Call Logging.......................................................................................... 84
To prevent calls from individual extensions being logged ....................................................... 84
To set the call logging interface speed for connecting a Printer or PC ..................................... 85
External forwarding Options.............................................................................................. 85
Operation with a parent PBX ............................................................................................................. 85
To program PBX Access digits ........................................................................................... 86
Miscellaneous system configuration options ........................................................................................ 86
To change the system language .......................................................................................... 86
To change the Programming extension ................................................................................ 87
To change the System Programming Password ..................................................................... 87
To configure unequipped Line interfaces.............................................................................. 87
To configure disconnected extensions.................................................................................. 88
To examine system passwords ............................................................................................ 88
To configure Line Key Lights ............................................................................................. 89
To prohibit trunk-to-trunk calls on an extension.................................................................... 89

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To move a faulty extension................................................................................................. 89
To Change ringing from 50 to 20 Hz ................................................................................... 90
Reverse cadence............................................................................................................... 90
Keypad Confirmation........................................................................................................ 90
Flexible numbering........................................................................................................... 91
Local Codes .................................................................................................................... 93
To configure CO lines....................................................................................................... 93
To program Loop Calling on system lines ............................................................................ 94
Programming Caller ID Detection ...................................................................................... 94
Programming Tone Dialing ............................................................................................... 94
Programming Dial Tone Detection ..................................................................................... 95
Programming Long CO Line.............................................................................................. 95
Enhanced emergency service E911 ..................................................................................... 95
To set system timers.......................................................................................................... 95
Glossary of Timers......................................................................................................... 96
To reset your system ......................................................................................................... 97
Accessing System Programming options .............................................................................. 99
System settings options.................................................................................................... 100
Extensions settings options .............................................................................................. 103
Lines settings options...................................................................................................... 105
Index Contents .............................................................................................................................. 107

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FCC Information
FCC Part 68 Exhibit J
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the
exterior of the cabinet of this equipment is a label that contains, among other information, a product
identifier in the format US: LKCPF09BENCORECX. If requested, this number must be provided to the
telephone company.
·FCC Registration Number: US: LKCPF09BENCORECX
·Ringer Equivalence Number (REN): 0.9
·Facility Interface Code (FIC): 9.0Y
·Service Order Code (SOC): 02LS2
·USOC Jack Type: RJ11
A FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is
designed to be connected to the telephone network or premises wiring using a compatible modular jack that
is Part 68 compliant. See Installation Instructions for details.
The REN is used to determine the quantity of devices that may be connected to the telephone line.
Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call.
Typically, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may
be connected to a line (as determined by the total RENs) contact the local telephone company.
If this equipment EncoreCX causes harm to the telephone network, the telephone company will notify you
in advance that temporary discontinuance of service may be required. But if advance notice isn't practical,
the telephone company will notify the customer as soon as possible. Also, you will be advised of your right
to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes to it's facilities, equipment, operations or procedures that could
affect the operation of the equipment. If this happens the telephone company will provide advance notice so
you can make the necessary modifications to maintain uninterrupted service.
If trouble is experienced with this equipment EncoreCX, for repair or warranty information, please contact
Inter-Tel Technical Support Tel [phone]-EASY(3279). If the equipment is causing harm to the telephone
network, the telephone company may request that you disconnect the equipment until the problem is
resolved.
Connection to party line service is subject to state tariffs. (Contact the state public utility commission,
public service commission or corporation commission for information.)
CAUTION
THE TELEPHONE INSTRUMENTS SPECIFICALLY DESIGNED FOR THIS SYSTEM
HAVE HEARING-AID COMPATIBLE HANDSETS THAT ARE IN COMPLIANCE WITH
SECTION 68.316 OF THE FCC RULES.

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WARNING
This equipment generates and uses radio frequency energy and if not installed and used properly, that is, in
strict accordance with the manufacturer's instructions, may cause interference to radio and television
reception. It has been type tested and found to comply with the limits for a Class A computing device in
accordance with the specifications in Subpart J of Part 15 of the FCC Rules. Operation of this equipment in
a residential area may cause unacceptable interference to radio and TV reception requiring the operator to
take whatever steps are necessary to correct the interference. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
·Reorient the receiving antenna
·Relocate the CCU with respect to the receiver
·Check that the CCU and receiver are not on the same circuit; the CCU must be powered from an
isolated, dedicated AC outlet
If necessary, the user should consult the dealer or an experienced radio/television technician for additional
suggestions. The user may find the following booklet prepared by the FCC helpful: “How to Identify and
Resolve Radio-TV Interference Problems”. This booklet is available from the U.S. Government Printing
Office, Washington, D.C. 20402, Stock No. 004-000-00398-5. If RFI problems persist, contact Inter-Tel
Customer Support.

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Safety Regulations
Important Safety Instructions
The following safety information is reprinted from UL 60950:2000. When using your telephone equipment,
basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to
persons, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol
cleaners. Use a damp cloth for cleaning.
4. Do not use this product near water (for example, in a wet basement).
5. Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious
damage to the product.
6. Slots and openings in the cabinet and the back or bottom are provided for ventilation, to protect it
from overheating; these openings must not be blocked or covered. This product should never be
placed near or over a radiator or heat register. This product should not be placed in a built-in
installation unless proper ventilation is provided.
7. This product should be operated only from the type of power source indicated in the manual. If you
are not sure of the type of power source to your building, consult your dealer or local power
company.
8. This product is equipped with a three-wire grounding type plug, a plug having a third (grounding)
pin. This plug will only fit into a grounding type power outlet. This is a safety feature. If you are
unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet. Do
not defeat the safety purpose of the grounding type plug.
9. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be
abused by persons walking on it.
10. Do not use an extension cord with this product's AC power cord. The AC outlet for this product
should not be used for any other electrical equipment.
11. Never push objects of any kind into this product through cabinet slots as they may touch dangerous
voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid
of any kind on the product.
12. To reduce the risk of electric shock, do not disassemble this product, but take it to a qualified
serviceman when some service or repair work is required. Opening or removing covers may expose
you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the
product is subsequently used.
13. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the
following conditions:
§When the power supply cord or plug is damaged or frayed.
§If liquid has been spilled into the product.
§If the product has been exposed to rain or water.
§If the product does not operate normally by following the operating instructions.
§Adjust only those controls that are covered by the operating instructions because improper
adjustment of other controls may result in damage and will often require extensive work by a
qualified technician to restore the product to normal operation.

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§If the product has been dropped or the cabinet has been damaged.
§If the product exhibits a distinct change in performance.
14. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a
remote risk of electric shock from lightning.
15. Do not use the telephone to report a gas leak in the vicinity of the leak.
CAUTION
Use only 26 AWG line cord or larger for Central Office line connections.
Save These Instructions

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Limited Warranty
For a period of 18 months from the date of purchase, INTER-TEL warrants the Equipment (except for fuses
and lamps) to be free from defects in material, workmanship, or both, and to comply with specifications for
the Equipment, as set forth in the Installation Manual. Buyer's sole and exclusive remedy for breach of this
Limited Warranty shall be to have the defective Equipment (or parts) repaired or replaced at INTER-TEL's
option. Shipping costs incurred returning warranty work to INTER-TEL shall be paid for by the Buyer.
This Limited Warranty extends only to the Buyer, not to any customer, user, or third party. This Limited
Warranty does not apply to Equipment (or parts) damaged by improper handling, normal wear and tear,
accidents, lightning damage, negligence, or improper use or maintenance, and does not apply to Equipment
altered without authorization by INTER-TEL. This Limited Warranty does not extend to any claims, suits,
damages, liabilities, costs, and expenses arising from any act, action, or inaction of Buyer. Although the
Moss-Magnuson Act should not apply, in the event that it is held to apply by a court of competent
jurisdiction, the implied warranty of fitness for a particular purpose shall extend for the 18-month period
from the date that the Equipment was purchased.
NOTE: THIS WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO WARRANTIES WHICH EXTEND
BEYOND THIS LIMITED WARRANTY. IN NO EVENT SHALL INTER-TEL BE LIABLE FOR LOSS OF
ANTICIPATED PROFITS, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF TIME OR
OTHER LOSSES INCURRED BY BUYER IN CONNECTION WITH THE PURPOSE, POSSESSION,
OPERATION, OR USE OF THE EQUIPMENT, SUCH CLAIMS BEING EXPRESSLY WAIVED BY THE
INSTALLING COMPANY.

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Software License Agreement
THE FOLLOWING IS A SITE LICENSE AGREEMENT RELATING TO THE INTER-TEL
SOFTWARE. PLEASE CAREFULLY READ ALL OF THE TERMS AND CONDITIONS BEFORE
PROCEEDING. THE SOFTWARE REFERENCED HEREIN IS LICENSED IN ACCORDANCE WITH
THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT SUCH TERMS AND
CONDITIONS YOU WILL NOT BE PERMITTED TO USE THE SOFTWARE. IF YOU ACCESS OR
USE SUCH SOFTWARE IN CONTRAVENTION OF THE TERMS AND PROVISIONS OF THIS
AGREEMENT, YOU WILL BE SUBJECT TO PROSECUTION TO THE FULLEST EXTENT
PERMITTED BY LAW.
Definitions:
“You” means, and “Yours” refers to the original end user purchaser of the Inter-Tel Software Programs.
“Computer” means a computer consisting of a single central processing unit, one keyboard and one video
display terminal. “Inter-Tel Hardware System” means any proprietary system distributed by Inter-Tel
Integrated Systems (hereinafter “Company” or “Inter-Tel”) that operates by means of the Software.
“Authorized Dealer” means an individual or entity currently authorized in writing by agreement and in
good standing with Inter-Tel entitling the dealer to sell or license the specific Software covered by this
license. “Software” means: the computer programs accompanying this License (including, but not limited
to, codes, techniques, software tools, formats, designs, methods, processes, know-how and ideas) and any
and all copies, modifications, upgrades, enhancements and new releases thereof made or acquired by You
and any and all manuals and other printed materials accompanying this License or the Software.
License:
(a) Inter-Tel Integrated Systems, Inc. (“Inter-Tel”) grants You a non-exclusive, non-transferable license to
install and use the enclosed Inter-Tel Software and accompanying documentation on any one
standalone personal computer or Inter-Tel Hardware System (whichever applies). You assume the
entire responsibility for the selection and installation of the enclosed Software program(s) in order to
achieve desired results. You agree that you are licensing the Program for its end use only and not for
resale or redistribution. You must be an Authorized Dealer of the specific Inter-Tel products covered
by this license. You will be liable for theft and infringement under applicable patent, copyright and
trademark laws of the United States for unauthorized use of the Software covered by this license.
(b) Inter-Tel reserves all rights in and to all patents, copyrights, trademarks, mask works and any other
proprietary rights contained or embodied in the Software.
(c) You may make one (1) copy of the Inter-Tel Software program(s) contained on diskette(s) for back-up
purposes only, provided that You reproduce and place the Inter-Tel copyright notice on the backup
copy. You may make one (1) copy of the Software program(s) onto one (1) hard drive. You may not
copy the Inter-Tel Software program(s) contained on any media other than diskette; e.g., hard disk
drive, ROMs, PALs, Software Protection Key, etc.
(d) You are hereby notified that contained third-party suppliers and vendors are third-party beneficiaries to
this Agreement to the extent that the Software contains software, programming and other materials
provided by such third-party suppliers and vendors. Such provisions are made expressly for the benefit
of and are enforceable by such third-party suppliers and vendors in addition to Inter-Tel.
(e) You hereby acknowledge and agree that the license granted in this agreement is a site license. I.e., the
software may only be installed at the initial end user site licensed for this software and at no other site
without the express written consent and relicensing by Inter-Tel Integrated Systems, Inc. You

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acknowledge and agree that you have the responsibility to sublicense the end user of the software with
an agreement in writing containing the statement that “the software licensed hereby may only be
installed at the initial end user site licensed for this software and at no other site without the express
written consent and relicensing by Inter-Tel Integrated Systems, Inc.” It is the specific intent of this
site licensing agreement to (1) prohibit the improper copying and/or the multiple use of this software at
other than a designated initial licensed site, and to (2) prohibit the right of resale and/or relicensing of
the software without the express written consent of Inter-Tel. You agree that your failure to properly
sublicense the software to an end user will subject you to responsibility for the losses occasioned to
Inter-Tel.
Non-Permitted Uses:
(a) You may not use the enclosed program(s) on more than one standalone personal computer or Inter-Tel
Hardware System at a time and may not load the Software onto any file server or network.
(b) You may not sublicense, assign or transfer Your rights under the Agreement without the prior written
permission of Inter-Tel.
(c) You may not use, copy, alter or transfer, electronically or otherwise, the Inter-Tel Software
(program(s) or documentation) except as expressly allowed in this Agreement.
(d) You may not translate, reverse engineer, disassemble or decompile the Inter-Tel Software.
(e) You agree that you are licensing the Program for its end use only and not for resale or redistribution.
Term:
This Agreement is effective from Your date of purchase and shall remain in force until terminated. You
may terminate the Agreement by returning to Inter-Tel the original diskette(s), ROMs, or other applicable
software media and all copies of the Inter-Tel software program(s). The Agreement is also terminated if
You fail to comply with any term or condition of this Agreement. You agree to return to Inter-Tel the
original diskette(s) and other applicable software media and all copies of the Inter-Tel Software program(s)
upon such termination. The Company may immediately terminate this license upon notice to you,
whereupon you shall immediately destroy all copies of the Program.
Warranty:
(a) Inter-Tel warrants to You that the diskette(s), and/or other applicable software media on which the
Inter-Tel Software program(s) are furnished are not defective under normal use for a period of ninety
(90) days from the date of purchase, as evidenced by a copy of Your sales receipt.
(b) Inter-Tel and its third-party suppliers and vendors’ liability and Your exclusive remedy shall be the
replacement of any diskette(s) and/or other applicable software media that do not meet the warranty
and which are returned to Inter-Tel or an authorized dealer together with a copy of Your paid receipt.
THE ABOVE IS THE ONLY WARRANTY OF ANY KIND. ALL OTHER WARRANTIES EITHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE ARE HEREBY DIS-
CLAIMED. This warranty gives You specific legal rights and You may also have other rights which
may vary from state to state.
You acknowledge that the Program, including the related documentation and any new releases,
modifications and enhancements thereto, belongs to the Company, and that the Company retains all right,
title and interest in and to the Program. You further acknowledge that the Program and information relating

15
thereto constitute valuable trade secrets of the Company. You agree to comply with the terms and
conditions of this Agreement and agree to treat the Program as the confidential and proprietary information
of the Company.
You shall be solely responsible for the supervision, management and control of your use of the Program
and related products and documentation. You hereby indemnify and hold harmless the Company and its
affiliates (the Indemnified Parties) against any loss, liability, damages, costs or expenses suffered or
incurred by the Indemnified Parties at any time as a result, of any claim, action or proceeding arising out of
or relating to your use, operation or implementation of the Program. For purposes of this Agreement,
affiliate means any Company division or subsidiary or any other affiliated entity involved in the
manufacture or wholesale distribution of Company products.
The Indemnified Parties shall not be responsible, and you shall have no recourse against the Indemnified
Parties, for any loss, liability, damages, costs or expenses which may be suffered or incurred at any time by
you as a result of your reliance upon or use of the Program, or as a result of any claim, action or proceeding
against you arising out of or relating to the use of the Program, or as a result of your defense of any such
claim, action or proceeding.
Limits Of Liability:
In no event shall Inter-Tel or its third-party suppliers and vendors be liable for any losses (whether in tort,
contract or otherwise) incurred in connection with the purchase, sale, possession, operation, or use of the
Software (separately or in combination with other products) including, but not limited to loss of time, loss
of anticipated profits, loss of data, loss of information, loss of business, loss of revenue, loss of goodwill or
loss of anticipated savings or other business losses, losses relating to routing or programming errors,
unauthorized use or access of all intrastate, interstate, and international long distance services, or such
access or use by voice mail, DISA, auto attendant, or 800 or 900 services by end-users or unrelated third
parties, losses related to the use of copyrighted music with Inter-Tel Software, and to the extent such
limitation is permitted by applicable law, losses and damages resulting from physical injury to tangible
property or death or injury of any person whether arising from Inter-Tel’s negligence, breach of contract or
otherwise. IN NO EVENT SHALL INTER-TEL OR ITS THIRD-PARTY SUPPLIERS AND VENDORS
BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, DIRECTLY OR
INDIRECTLY ARISING FROM USE OR INABILITY TO USE THE SOFTWARE, SEPARATELY OR
IN COMBINATION WITH OTHER PRODUCTS. IN NO EVENT SHALL THE TOTAL LIABILITY OF
INTER-TEL DAMAGES EXCEED THE AMOUNT PAID BY YOU FOR THE SOFTWARE.
Entire Agreement:
This Agreement constitutes the entire agreement between You and Inter-Tel and supersedes any and all
prior agreements between Inter-Tel and You with regard to the Inter-Tel Software. No amendment,
modification or waiver of this Agreement will be valid unless set forth in a written instrument signed by the
party to be bound thereby. This Agreement shall be governed by the laws of the State of Arizona. No
failure or delay on the part of Inter-Tel to enforce its rights hereunder shall operate as a waiver of any right.
This Agreement and any disputes arising hereunder shall be governed by the laws of the State of Arizona,
United States of America, without regard to conflicts of laws principles. The parties hereby expressly
exclude the application of the U.N. Convention on Contracts for the International Sale of Goods to the
Agreement.
Government Restricted Rights:
The Software is provided with restricted rights. Use, duplication or disclosure by the government is
subjected to restrictions set forth in subparagraph c (1) (ii) of the Rights in Technical Data and Computer

EncoreCX
Administrator's Manual
16
Software clause at DFARS 252.227-7013 (Oct. 1988) and FAR 52.227-14 and 52.227-19 (June 1987).
Contractor is Inter-Tel Integrated Systems, Inc., Chandler, Arizona 85226.

17
Introduction to your EncoreCX system
System description
·The EncoreCX is an Integrated Communications System. It supports all your voice call needs and also
provides an optional "Integrated Data Solution" which allows multiple simultaneous Internet sessions.
·The EncoreCX can accommodate up to 20 Central Office (CO) Lines.
·The EncoreCX is modular in construction. It is upgraded by adding various system modules.
·The EncoreCX has a simple-to-use menu-driven interface.
·The EncoreCX is a hybrid PBX / key-system.
·The EncoreCX has an Optional Internet Module providing seamless multiple Internet sessions.
·The EncoreCX can operate with system digital telephone sets and standard touch-tone telephones,
·Three digital telephone set types are available. The ECX 1000 and ECX 1000W digital telephone sets,
which have eight 8 line keys, and the ECX 2000 digital telephone set, which has 16 line keys. A Direct
Station Selection (DSS) can be used with the ECX 2000 digital telephone set providing an additional
32 programmable keys.
·The EncoreCX has remote access and maintenance capability.
The EncoreCX’s modular design allows it to grow as you grow. No matter what size system you start with,
you can expand up to the maximum capacity. The base unit includes connections for either two or four CO
lines and allows up to eight extensions to be connected.
The system digital telephone set has a large display area that features an intuitive menu-driven interface.
Display keys activate the facilities that are shown on the display. It is not necessary to dial any feature
codes when using the digital telephone set. This makes the system easy to use and saves you time.
The EncoreCX is extremely flexible. You have the choice of operating the system as either a key system:
·where all users have direct access to all lines for making and receiving calls.
·as a PBX with all calls being answered by an operator.
·or as a hybrid combination of both.
You can choose to use system digital telephone sets or standard analog telephones at each extension, and
you can change the set combination at any time. An optional Door Phone is available that can be
programmed to ring any extension, and a Doorstrike relay output is also provided.
The EncoreCX is easy to install and maintain. The system can be remotely programmed and
troubleshooting problems can be diagnosed remotely.

EncoreCX
Administrator's Manual
18
System options
The following table details the various system options available.
Option Capacity Notes
CO Lines 20 20 Lines total
DSL Interface 1 Via 10 base T interface on the Internet Module
Internal LAN 10/100 Base T 4 Port
switched hub Supplied on the Internet Module
digital telephone sets 40 40 extensions maximum
Standard telephones 40
Hybrid extensions - digital telephone set or standard
analog telephone
40
Programming extension (via digital telephone set) 1Extension 20 (default)
Operator extension 1Extension 20
Headset operation Yes
Door Phone extension 1Extension 23
Door Open All
extensions
Public Address Yes
Outgoing (Line) Groups 11
Extension Groups
Hunt Groups
Incoming Ringing Groups
20 A total of 20 extension groups is available
Courtesy Service Yes
Extension Voice Mail Boxes
Phantom Voice Mail Boxes
Group Voice Mail Boxes
Customized Courtesy Service
System Voice Box Service
Auto-attendant Service
40
10
20
Yes
Yes
Yes
Optional Voice Module must be equipped
Speed Dial - System
Speed Dial - Personal
500
30
Classes of Service (Call Restriction) 6 classes 4 Tables of codes
Conference Calls 3 simultaneous
conferences
Conferences are limited to three participants.
SMDR Yes
Internal/External Music-On-Hold sources Yes External Music-On-Hold module required
Battery Backup Unit Yes
PBX operation Yes
Remote maintenance and programming Yes
Remote diagnostics Yes
Contact Details
" Sales and Service" numbers can be programmed into the system under "System" programming. When
entered these numbers can be dialed using the Directory key on the digital telephone sets.
This number is pre-programmed and can be accessed under the Directory key on the digital telephone
sets.

19
Using this Guide
This Administrator's Manual is your guide to using the EncoreCX system and its features, with either a
digital telephone set or a standard analog telephone. It also explains how to program system settings using
your digital telephone set.
In describing the various system features dialing codes are given which you use with a standard analog
telephone to activate the features. (If you wish, you can also use these codes from a digital telephone set).
Read the section Feature Access Codes List on page 34.
Read Introducing the digital telephone sets on page 20 to understand how to operate the menus and use the
other features of your system digital telephone set.
To get up and running, read the section Getting started – basic call features on page 27.
If you are using a standard analog telephone, read the section Using a standard analog telephone
on page 34.
When you are ready to use additional call features, refer to the section Additional call features on page 37.
The Customizing your ECX digital telephone set subsection under the Extension set-up options section
on page 53 details information on how to set up your digital telephone set to suit your individual needs.
System set-up options that relate to call features are included in the above sections.
Refer to the section Miscellaneous system configuration options on page 86 for additional system
configuration options, including how to program which extensions ring on incoming calls, how to set Day
and Night Service etc.
To control which numbers system users may dial, refer to Class of Service on page 66.
Your EncoreCX may be equipped with a Voice Module, in which case a number of powerful Voice
Services are available. These services include: Courtesy Service, Voice Mail Boxes, System Voice Box
and an Auto-Attendant Service. Details are given in Using Voice Mail and other voice services on page
70. (Note: Use of the standard Courtesy Service greeting does not require a Voice Module to be installed.)
Programming additional system options on page 82 covers miscellaneous System Programming options.
Programming Reference on page 98 provides an overview of all extension and System Programming
options.
Finally, the Table of Contents is the easiest way to find information on a specific topic.

EncoreCX
Administrator's Manual
20
Introducing the digital telephone sets
There are three digital telephone sets: the ECX 2000 digital telephone set and ECX 1000 series digital
telephone sets (ECX 1000 or ECX 1000W).
All of the digital telephone sets are highly featured display telephones for use with your EncoreCX system.
All feature a four-line display that contains prompts and menus with selectable options. This unique menu-
driven interface makes the system simple to use, and no codes are needed to program and activate features.
All digital telephone sets are equipped with a Data port, positioned on the left-hand side of the phone. This
Data port is used primarily for a modem from a PC to directly connected to the extension.
System settings are also programmed via a digital telephone set using the intuitive menu-driven interface,
without the need for special codes.
The ECX 1000 series digital telephone sets have eight Programmable Keys, which are pre-programmed to
access CO Lines, and four Function Keys that group frequently used features.
The ECX 2000 digital telephone set has 16 Programmable Keys, which are pre-programmed to access CO
Lines, and four Function Keys which group frequently used features. The ECX 2000 digital telephone set
can also be equipped with a DSS providing an additional 32 Programmable Keys
The digital telephone set is equipped with a speaker phone, so you can make calls, receive calls and use its
features without lifting the Handset.
The digital telephone sets are illustrated below:
ECX 1000 and ECX 1000W Digital Telephone Sets
ECX 2000 Digital Telephone Set with DSS
Message
Waiting/Ringing
Indicator
Volume Keys 4 Function Keys:
Hold
Program
Message
Directory
Data Socket and
Headset Socket
(underneath)
Handset
Mute Key Speaker Key/Light
Programmable Keys
Display Keys
Numeric
Keypad
Scroll/Edit
Keys
Clear Key