7
Troubleshooting
If the unit is not charging: Make sure the micro-USB cable is properly connected to the
power input, the power adapter and the power outlet.
If the sound is distorted: Try lowering the volume control of your sound source.
If there is too much bass: Try adjusting the tone or EQ control on your sound source to lower
the bass level. This will allow you to play the music louder before clipping (distortion) occurs.
If you cannot connect your audio device to Bright MaxTM via Bluetooth:
•Have your audio device (e.g., smartphone or tablet) and Bright MaxTM as close together as
possible while trying to connect. Make sure both the audio device and Bright MaxTM are
unobstructed by walls, furniture, etc.
•Reset the Bluetooth connection on Bright MaxTM to disconnect Bright MaxTM from any
other audio device and restart the search process. If this does not work right away,
power off Bright MaxTM and then power it back on. See Bluetooth Connecting with
Bright MaxTM for more information.
•Reset the Bluetooth connection on your audio device by turning Bluetooth off and back
on. You can find this under the Bluetooth menu in the Settings for your phone or other
audio device.
If this does not work, and you have connected to Bright MaxTM before, find Bright MaxTM in
the list of available or previously connected devices in your audio device's Bluetooth
menu, tap the "gear" or “i” icon located next to it and then select Unpair or Forget. Turn
Bright MaxTM off and back on and try pairing again once it reappears in your available
devices list.
Note: If Bright MaxTM has been paired to another audio device recently that is still within
range, you may need to repeat this process with that audio device to fully disconnect.
If you experience audio dropouts while playing music from a Bluetooth device, this may
be happening because your unit is trying to link to another speaker. This can occur if you
power off a speaker that was linked to your unit or if you have just turned on your unit and it is
in Multi-SyncTM mode. To stop the audio dropouts, exit Multi-SyncTM mode by double-pressing
the Link button. Alternatively, you can wait for your unit to link to another Bright MaxTM
speaker if there is one within range.
If you would like to stop your speaker from automatically linking when you power it on,
make sure you double-press the Bluetooth button to exit Multi-SyncTM mode before you
power it off.
