IoTeen Co., Ltd. (“IoTeen” hereafter) shall provide the warranty for the product(MediAlarm S) as following.
Product Service Eligibility
Only defects by the manufacturer within the warranty period(within 12 months after purchase) or
naturally-occurring malfunctions are eligible for free-of-charge product services.
-Product service is eligible for malfunctions that occurred during normal use.
-For replacements, all the parts from the defective product shall be collected in principle, and the
parts provided by multiple different manufacturers may be used for repair and replacements. The
original warranty period is not extended even if the product is replaced or repaired.
-The parts used for repair shall be new or regenerated ones.
-Some of the parts used for product repair may have different Country of Origin of the product or
parts..
-Those not specified within the instruction shall be resolved according to Consumer Disputes
Settlement Standard by the Fair Trade Commission.
Categories: Consumer Damage/Complaints Compensation
Within Warranty Period After Warranty Period
Case requiring critical repair within the warranty period Product replacement or free-of-
charge repair
Repair with charge
Care for no replacement or exchange possible Refund
Care requiring consecutive repair for the same defect
Free-of-charge repair for first
two defective cases, product
replacement or refund for the
third malfunctioning case
Case in which the product assigned for repair was lost Product replacement or refund
Case in which repair is not possible due to lack of Product replacement or
refund
Repair services for the following cases shall be charged even during the
warranty period
-Product failure due to user negligence or mistake (mishandling, damage from the fall, shock, damage,
exposure to moisture, excessive maneuvering etc.)
-Random retrofitting or disassembly of the product structure, function or features by unauthorized
personnel
-Replacement of consumable parts(battery etc.) with low performing capacity from normal use and
wear-out
-Product failures due to natural phenomenon (fire, salt damage, earthquake, damage by storm and
flood, thunderstroke etc.)
-Product failures due to power switch in use
-Product failure due to defects in connecting devices
-Product failure caused by failing to follow instructions in the manual
-Inappropriate use of the product
-Product failure caused by inappropriate storage environment (high temperature and humidity, inside a
car during scorching summer etc.)
Product Warranty Certificate
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