ipDatatel Gateway 3.0 User manual

(Shown without cover)
Gateway 3.0
Product Code: IPD-Gateway 3.0 Installation Manual Rev 1.1
www.ipDatatel.com 866-896-1818

ipDatatel Gateway 3.0 Rev 1 2
Technical Support Information
For Technical Support, call toll free: 866-896-1818
Email: [email protected]
Web: www.ipdatatel.com
ipDatatel, LLC
13110 Southwest Freeway
Sugar Land, TX 77478
Toll Free: 866-896-1818
Table of Contents
Technical Support Information....................................................2
Introduction...................................................................................3
Pre-Installation..............................................................................3
Becoming an ipDatatel Dealer.................................................3
Alarmdealer.com......................................................................4
Device Placement.....................................................................4
Understanding the Gateway 3.0..............................................4
Gateway 3.0 Installation (Z-Wave) ..........................................5
Video Installation .....................................................................6
Troubleshooting............................................................................7
Warranty Information....................................................................8
Specifications..............................................................................11

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Introduction
ipDatatel’s Gateway 3.0 brings control to customers like never
before. With this Gateway, you can control almost any Z-Wave
device through ipDatatel’s mobile application.
ipDatatel’s SecureSmart is a free download that can be found on
both the Android Play Store and the Apple App Store for iPhone
and iPad. Combining the Gateway 3.0 and the mobile application
gives power to the end user for Z-Wave products similar to:
•Door Locks
•Light Switches
•Lamp Modules
•Thermostats
The Gateway 3.0 is a solution for anyone seeking control over
their home. When used with an ipDatatel Alarm Communicator
such as the BAT, BAT WiFi, Cellular BAT or CAT, the Gateway
3.0 provides the ultimate solution for Home Security and Home
Automation of Smart Devices.
Pre-Installation
Becoming an ipDatatel Dealer
All ipDatatel Products must be registered on the AlarmDealer.com
Portal. If you have already received your username and password,
you can navigate to your website by going to:
mycompanyname.alarmdealer.com or www.alarmdealer.com.
If you have not registered to be an ipDatatel Dealer, we
recommend you call us at 866-896-1818, EXT 1 to reach our sales
team. You can also register at www.ipdatatel.com. It typically
takes between 24-48 hours to complete the registration process.

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Alarmdealer.com
Once you have logged into your Alarmdealer.com Portal, you will
want to look on the box of the Gateway 3.0 or on the device itself,
and locate the MAC Address plus the CRC. The following process
should be followed:
•Register the device by MAC/CRC.
•Create the customer account. (Used for
SecureSmart) Link the device to the customer
account.
•If you already created the account you can skip
creating a new customer account.
View a guide on registering and creating customers by navigating
to Dealer Menu Dealer Resources.
Device Placement
When installing the Gateway 3.0, we recommend the product be
installed at least 5 feet away from any other electronic device.
It is best practice to “join” or “pair”, (later discussed in the
installation section of this manual) Z-Wave products where the
Gateway 3.0 is most likely going to be mounted. If you have
trouble joining where it will be mounted, then there may be issues
with normal operation due to location.
Understanding the Gateway 3.0
The Gateway 3.0 is a powerful device. Here is a layout of the
Gateway 3.0 to help understand how it operates:
1. Open/Reset Button –Used to Open, Close and Reset the
ZWave Network.
2. System LED –Diagnose whether there is a network trouble.
a. See the Troubleshooting Section for Blink Codes.

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3. HAN LED (Home Area Network) –Shows there is activity
between the Gateway 3.0 and other Z-Wave Devices.
4. DIAG LED –Indicates whether or not the Z-Wave Network is
Open or Closed.
a. Solid LED –Z-Wave Network is Open.
b. LED Off –Z-Wave Network is Closed.
5. Power Transformer –Female connection for included Power
Supply (12vDC).
6. Power Terminals –Additional connections for power, if desired.
(12vDC)
7. RJ-45 Jack –Ethernet connection used for customer’s
internet.Installation
Gateway 3.0 Installation (Z-Wave)
Installation of Z-Wave devices requires you to be connected to
SecureSmart on either Android or iPhone. Your device must be
registered and online before you can pair Z-Wave devices to the
Gateway 3.0. The process between Android and iPhone may vary.
This process only needs to be done once. When getting Home
Automation on a second phone you will only need to do Zwave
Discover.
Installation via SecureSmart –Android
1. Open SecureSmart and log into the account the Gateway 3.0 is
registered to.
2. Select the Home Automation Icon.
3. Select the ‘Information’ Icon at the bottom left of the screen.
4. When adding a Z-Wave device select ‘Zwave Add’
5. Within 5 seconds press the Pair/Mate button on your Z-Wave
device.
a. You should see a screen on the bottom of
SecureSmart informing you a “Node” was added.
6. Select the back button, you will then have access to all your
ZWave devices!
Installation via SecureSmart –iPhone
1. Open SecureSmart and log into the account the Gateway 3.0 is
registered to.
2. Select the Home Automation Icon.
3. Select Z-Wave Discover and it will populate your Gateway as a
Z-Wave device.

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4. Select your “Controller 1” that was discovered.
5. When adding a Z-Wave device select ‘Zwave Add’
6. Within 5 seconds press the Pair/Mate button on your Z-Wave
device.
a. You should instantly see a device added next to your
Controller 1 device within SecureSmart.
7. Repeat steps 4-6 for all Z-Wave Products.
8. Close the Gateway Menu option, you will then have access to all
your Z-Wave devices!
Video Installation
The Gateway 3.0 has a unique way of streaming video to our
customers. There is no need to port forward or set up an external
link to the camera. We do require the camera to be set up on an
INTERNAL Static IP Address. A non-static IP Address means
that the IP Address would change at some point (seemingly
random) which would undoubtedly result in a service call.
Although this process works with almost any IP Camera with an
API, below is the list of cameras we recommend working with:
•Axis
•Foscam
•Asagio
•Hikvision
You may be required to call ipDatatel to enable “Widgets” which
allows you to create Camera Icons on SecureSmart. The camera
icon(s) may then be selected (clicked) to view video stream(s).
Once Widgets are enabled, find the section on Alarmdealer.com
on the “Account Contact: View” screen for the particular customer
you wish to add a camera.
The process of adding a Camera Widget is as follows:
1. Select New Widget
2. Select Type: Customer Video
3. Select Enabled: Yes
4. Enter in the Name of the Camera (Will appear on SecureSmart)
5. Select the Camera Manufacturer you are using.

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6. Enter the Username, Password, and Internal IP Address of the
Camera.
a. It is ideal to set an internal static IP to avoid problems.
Normally accomplished by going to the camera
configuration page.
7. Select Device: Needs to be pointing towards your Gateway MAC
Address.
8. Click Save.
Your SecureSmart should now have a new icon when you log in
as this customer with an image of a camera.
Troubleshooting
LED Troubleshooting (Network)
•1 Blink –Indicates the device is failing to get an IP Address from
the router.
•2 Blinks –Indicates the device is not reaching the outside
network.
•3 Blinks –Indicates the device is not receiving DHCP from the
router.
•When no lights are present near the RJ-45 Jack you will need to
check your wiring on your CAT-5. If you make your own cable
the Gateway uses pins 1 2 3 6.
LED Troubleshooting (HAN=DIAG)
If the HAN=DIAG LED does not respond to your button press:
•Power cycle the Gateway 3.0.
•Open your Mobile Application and attempt to ‘Open Z-Wave
Network’ from your mobile device.
If you have a Z-Wave device that will NOT “Add” you can try to use
the “Remove Device” feature on your Application and then try to
“Add Device” again.

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Warranty Information
LIMITED WARRANTY
ipDatatel, LLC (hereinafter referred to as “Seller”), located at
13110 Southwest Freeway, Sugar Land Texas 77478, warrants its
Product to be in conformance with the Product specification.
ipDatatel warrants its product to be free from defects in materials
and workmanship under normal use and service for a period of
twelve (12) months from the date of original purchase. Seller’s
sole obligation shall be limited to repairing or replacing, at its
option, free of charge for materials or labor, any Product which is
proven not to be within Seller’s specifications of the Product, or
proven defective in materials or workmanship under normal use
and service.
Any device purchased which is enclosed within a plastic case must
remain in the plastic case for installation and regular use after
installation. At no point should the device be removed and
mounted without the plastic case. In doing so, you may void the
device warranty.
LIMITED LIABILITY
Seller shall have no liability or obligation under this Limited
Warranty or otherwise for merchantability or fitness for any
particular use; nor shall it extend its Limited Warranty, if the
Product is altered, or improperly installed, repaired, or serviced.
There are no warranties, express or implied, that extend beyond
those contained within this document. In no case shall Seller be
liable to person or entity for any consequential, or any other basis
of law or liability whatsoever, whether or not such loss or damage
is caused by Seller’s own negligence or fault.
Seller does not represent that the Product may be compromised or
circumvented, or that it will provide the service intended; or that
the Product will prevent any personal injury or property loss by
burglary, robbery, or otherwise; or that the Product in all cases will
provide adequate warning or detection.
Customer understands that a properly installed and maintained
alarm system may only reduce the risk of burglary, robbery, or

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other such events occurring without providing an alarm, but is not
insurance or guarantee that such will not occur or that there will be
no personal injury or property loss as a result.
Consequently, Seller shall have no liability for any personal injury,
property damage or any other loss based on a claim that the
Product or services there from, failed to give warning. However, if
seller is held liable, directly or indirectly, for any loss or damage
arising under this Limited Warranty or otherwise regardless of
cause or origin, Seller maximum liability shall not in any case
exceed the purchase price of the Product, which shall be the
complete and exclusive remedy against Seller.
This Limited Warranty replaces any previous warranty, and is the
only warranty made by Seller for this Product. No increase or
alteration, written or verbal.
FCC and Industry Canada Regulatory Compliance
FCC Warning / IC Statement
This device complies with Part 15 of the FCC Rules and with
ICES-003, Issue 4 of Industry Canada. Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including
interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:

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•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for
help.
Canada Avertissement de la FCC / IC Déclaration
Cet appareil est conforme à la Partie 15 des règlements de la FCC
et ICES-003, 4 e édition d'Industrie Canada. Son fonctionnement
est soumis aux deux conditions suivantes:
(1) Cet appareil ne doit pas causer d'interférences nuisibles et (2)
Cet appareil doit accepter toute interférence reçue, y compris les
interférences qui peuvent perturber le fonctionnement.
Note:Cet équipement a été testé et trouvé conforme aux limites
pour un dispositif numérique de classe B, conformément à la
Partie 15 des règlements de la FCC. Ces limites sont conçues
pour fournir une protection raisonnable contre les interférences
nuisibles dans une installation résidentielle. Cet équipement
génère, utilise et peut émettre des fréquences radio et, s'il n'est
pas installé et utilise en conformité avec les instructions, peut
causer des interférences nuisibles aux communications radio.
Cependant, il n'existe aucune garantie que des interférences ne
se produiront pas dans une installation particulière. Si cet
équipement provoque des interférences nuisibles à la réception
radio ou de télévision, qui peut être déterminé en mettant
l'équipement hors tension, l'utilisateur est encouragé à essayer de
corriger l'interférence par un ou plusieurs des mesures suivantes:
•Réorienter ou déplacer l'antenne de réception.
•Augmenter la distance entre l'équipement et le récepteur.
•Branchez l'appareil dans une prise sur un circuit différent de celui
auquel le récepteur est connecté. • Consulter le revendeur ou un
technicien radio / TV.

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Specifications
Power
Externally provided
Environmental
12v DC
Temperature Range
- 5° to +70° C (23° to +158° F)
Humidity
Physical
0 to 95% non-condensing
Height
3.25 inches
Width
3.75 inches
Depth
Frequency
.75 inches
Z-Wave
908.42 MHz (U.S.A)

Go to www.ipDatatel.com to view on-line installation videos.
ipDatatel, LLC
13110 Southwest Freeway
Sugar Land, TX 77478
Toll Free: 866-896-1818
www.ipDatatel.com
04/2014