Iridium Iridium Service User manual

Iridium Service
User Guide
Customer Care
free call from your
Roadpost satellite phone:
+1.905.272.5665
free call from North America:
+1.888.622.7368
[email protected]
www.roadpost.com
iridium9500_eng.qxd 12/3/2002 4:43 PM Page 1

Table of Contents
Section Page
About Roadpost 01
Getting Started
Welcome To Roadpost 02
Charging Your Phone 02
Your SIM Card 02
Use While Driving 02
Emergency Services 03
Quick Reference Guide
Handset Overview 04
Powering On Your Phone 05
Holding Your Phone 05
Making Calls 05
Receiving Calls 06
Using Your Iridium Service
Voicemail 07
Voicemail System Prompts 08
Call Forwarding 09
Call Display 10
Call Waiting 10
Text Messages 11
Receiving Text Messages 11
Troubleshooting 12
Contact Us 14
Country Codes 15
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www.roadpost.com
Getting Started
2
PLEASE EXCUSE OUR APPEARANCE
Please excuse the appearance of this User Guide. As
this is no longer a product we regularly have in stock,
the formatting/content of this guide may not be up to
our current standards. Rest assred that it still includes
all the detailed information required to use your
Iridium 9500 Satellite phone.
As always, answers to any questions not con-
tained in this guide are just a free call away. Dial
+1.905.272.5665 - a free call from your Roadpost
Satellite phone.
iridium_eng_020625
Customer Care +1.905.272.5665
1
• Welcome To Roadpost
Connection with Roadpost’s Iridium satellite service gives
you access to a broad range of cellular features. This
user guide explains the features and services, and details
how to use them.
• Charging Your Phone
Before you are able to use your phone, you must charge
the phone’s batteries. Be sure to do this before you
arrive at your destination. Connect your charging cable
to your handset, and then insert the cable into a suitable
power source.
• Your SIM Card
Your SIM card is the key to your Iridium Service and
contains all the information you store on your phone.
Your phone comes ready-to-use, with your SIM card
already inserted into your handset.
• Use While Driving
You should be aware of the local laws regarding the use
of satellite phones while driving. Be sure to check local
regulations before using your phone while driving.
Roadpost recommends that you always use a headset
while driving, and use caution when using a satellite
phone. For your convenience and safety, headsets are
available for purchase. Contact Roadpost Customer
Care or visit www.roadpost.com for details.
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• Emergency Services
You can make an emergency call virtually anywhere in
the world (without unlocking your phone) by dialing 112.
Provided your phone has found a network, you are able
to make an emergency call. The emergency call is
directed to a central emergency operator. Be sure to
check the emergency service number in the country you
are traveling to. Roadpost recommends programming
the local emergency service number into your SIM card.
Ask your travel agent for this emergency information.
We recommend that you program all important
phone numbers into your handset, including the full
international access codes. For information on how
to program numbers into your phone, please refer to
the manufacturer’s user guide.
Customer Care +1.905.272.5665
Getting Started
3www.roadpost.com
Quick Reference Guide
4
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• Powering On Your Phone
1. Open the keypad cover to expose the keypad.
2. Press and hold to turn the phone on and off.
When you turn your phone’s power on, it performs a
self test to let you know it’s operational. You may
see a number of other power-on messages. When
the Ø indicator disappears and the icon appears,
you are ready to start calling.
• Holding The Phone
1.Extend the antenna by pressing the antenna release
button at the top of the handset.
2.Rotate the antenna to either a left or right angle (the
antenna will stop here). When talking on the phone, the
antenna should be vertical to the ground, with the top
of the antenna pointing up.
3.Make sure the antenna has a clear view of the sky.
• Making Calls
1.Rotate and fully extend the antenna.
2.Open the keypad cover to expose the keypad.
3.Press and hold + key until the '+' symbol appears on
the display.
2.Enter the country code (see Country Code List).
3.Enter the city/area code.
4.Enter the telephone number and press OK.
Example: Calling 905 272 5665, a North American
number: [phone] OK
?
!
Customer Care +1.905.272.5665
Quick Reference Guide
5
• Receiving Calls
To answer a call, press OK.
Your phone is programmed with an Iridium network
number.
For callers dialing from a Public Switch Telephone
Network:
The caller dials the international access code for that
country, your Iridium prefix (8816), plus your satellite
number.
Example: If your Iridium number is 8816 310
49640, caller dials:
011 8816 310 49640 From North America
00 8816 310 49640 From the UK
?
www.roadpost.com
Using Your Iridium Service
6
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• Voicemail
The default PIN code is the last 7 digits of your
phone number.
When someone leaves you a voice message, the
voicemail system automatically sends a text
message to notify you. Your phone will display an
envelope symbol, indicating a new text message has
been received.
To retrieve messages:
1.Enter to access the “Messages” menu.
2.Enter MENU and scroll to “Call Voicemail”
3.Press OK to select. You will see your voicemail number
followed by “Calling”.
4.There may be a short delay, please wait for the main
message. When you hear the main message, enter
your phone number.
5.Press * to access the message center.
6.Enter your password.
7.Follow the system prompts as you listen to your
voicemail messages.
!
!
Customer Care +1.905.272.5665
Using Your Iridium Service
7
• Voicemail System Prompts
While in the main menu the following prompts are
available:
2 - Record message
3 - Change greeting
4 - Access personal options
9 - Make a call
While reviewing your messages the following
prompts are available:
1 - Play message
2 - Record message
7 - Delete message
9 - Save message
* - Return to Main Menu
# - Keep message as “New” and go to next message
Please ensure that you record your PIN Code
somewhere safe. If you forget your PIN Code, we
cannot reset it for you.
!
www.roadpost.com
Using Your Iridium Service
8
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• Call Forwarding
When you select this option, all your calls are forwarded
to the number you choose. Your phone does not ring.
1.Press MENU until you see “Call Related Features”, then
press OK.
2.Press MENU to until you see “Call Forwarding”, then
press OK.
3.Press MENU to scroll to “On”, and then press OK to
select.
4.Press MENU to scroll to “Voicemail” or “Other Number”,
and then press OK to select. If you select “Voicemail”,
continue with step 6. If you select “Other Number”,
then you will see “Enter Number”. Continue with step 5.
5.Enter the number you want all your calls forwarded to,
and then press OK. Your phone takes a moment to
request the setting from the network, and then you will
see “Call Forward On”.
6.Press and hold CLEAR to exit the menu.
To Cancel Call Forwarding:
1.Press MENU until you see “Call Related Features”, then
press OK.
2.Press MENU to until you see “Call Forwarding”, then
press OK.
3.Press MENU to scroll to “Off”, and then press OK to
select.
6.Press and hold CLEAR to exit the menu.
Customer Care +1.905.272.5665
Using Your Iridium Service
9
• Call Display
Call display enables you to view an incoming caller's
number on your satellite handset.
Call display may not work when a caller has withheld
their number, from some non-Iridium networks,
company switchboards, or when the call is being
made from various international networks.
• Call Waiting
Call waiting alerts you when another caller is attempting
to contact you when you are already on a call.
To Activate Call Waiting:
1.Press MENU until you see “Call Related Features”, then
press OK.
2.Press MENU to until you see “Call Waiting”, then press
OK.
3.Press MENU to scroll to “On”, and then press OK to
select.
4.Press and hold CLEAR to exit the menu.
To De-activate Call Waiting:
1.Press MENU until you see “Call Related Features”, then
press OK.
2.Press MENU to until you see “Call Waiting”, then press
OK.
3.Press MENU to scroll to “Off”, and then press OK to
select.
4.Press and hold CLEAR to exit the menu.
!
www.roadpost.com
Using Your Iridium Service
10
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• Text Messages
Your phone has been equipped so text messages can be
received from any short message device.
Please note the following restrictions:
o Maximum 160 characters per message.
• Receiving Text Messages
To receive a text message your satellite phone must be
switched on and must be in service. When your phone is
off, your message will be held in the message center
until your phone is switched on and in service. An
envelope or similar icon will appear in the display when a
text message is received. The text message may be
accessed through your phone's main menu. When you
receive a new alphanumeric message, you will see
“Message Read Now?”
1.Press OK and continue with step 2 or press CLEAR to
read the message later.
2.Press MENU or the arrow buttons to move forward
through a message one screen at a time.
3.Press OK to access options for that entry.
!
Customer Care +1.905.272.5665
Using Your Iridium Service
11
Q: How do I remove the message envelope symbol
on the screen?
A: The message envelope symbol indicates that a new
text message has been received. You must check your
text messages to ensure that all new messages have
been viewed. You may then delete or save any
messages, and the envelope symbol should no longer be
visible.
When someone leaves you a voice message, the
voicemail system automatically sends a text
message to notify you. Your phone will display an
envelope symbol, indicating a new text message has
been received. Once you have viewed this message,
the message envelope symbol is removed.
To read and delete text messages, follow the
instructions under Text Messaging. Please note that
the text message envelope symbol will be displayed
until all text messages have been saved or deleted.
Q: I am not able to receive a signal. What should I
do?
A: Ensure that your antenna is fully rotated, that you
have a clear view of the sky. Check the signal strength
meter; if the signal is weak, move into an open area. If
you are inside a building, move next to a window.
Q: The message envelope symbol is flashing. What
does this mean?
A: There is not enough memory for you to receive
another text message. Follow the instructions under Text
Messaging to read and delete one or more messages.
!
!
www.roadpost.com
Troubleshooting
12
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Telephone:
+1.905.272.5665
(free call from your Roadpost satellite phone)
or
1.888.622.7368
(toll free within North America)
Email:
[email protected]
Web:
www.roadpost.com
www.roadpost.com
Contact Us
14
Q: My SIM card won’t work. What should I do?
A: Check that the SIM card is inserted correctly, and that
the gold surface of the SIM chip is clean. If it still does
not work, your SIM card may be faulty. Contact
Roadpost Customer Care from another phone.
Q: I'm having problems with call quality. What
should I do?
A: Check the signal strength meter on the handset. If
the signal is weak, move to an open area. If you are
inside a building, move next to a window.
Customer Care +1.905.272.5665
Troubleshooting
13
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Customer Care +1.905.272.5665
15
Country Codes
Argentina 54
Australia 61
Austria 43
Bahrain 973
Belgium 32
Brazil 55
Canada 1
China 86
Denmark 45
Egypt 20
England 44
Finland 358
France 33
Germany 49
Gibraltar 350
Greece 30
Hong Kong 852
Hungary 36
Iceland 354
India 91
Ireland 353
Italy 39
Japan 81
Kuwait 965
Luxembourg 352
Malaysia 60
Malta 356
Mexico 52
Monaco 339
Morocco 212
Netherlands 31
New Zealand 64
Norway 47
Pakistan 92
Poland 48
Portugal 351
Romania 40
Russia 7
Saudi Arabia 966
Scotland 44
South Africa 27
Singapore 65
Spain 34
Sweden 46
Switzerland 41
Taiwan 886
Thailand 66
Turkey 90
UAE 971
UK 44
USA 1
For a complete list of country codes, please visit
www.roadpost.com/dialingpatterns.asp
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