Iridium Zoleo User manual

ZOLEO Global Satellite Communicator User Manual
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and/or destinations. For further information, contact the U.S. Department of Commerce, Bureau
of Industry and Security or visit https://www.bis.doc.gov/.

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Table of Contents
1. Introduction ................................................................................................................................5
1.1 Glossary............................................................................................................................................. 5
2. Items Supplied ...........................................................................................................................7
3. Features of the ZOLEO Communicator ...................................................................................7
4. Account Owners and Users.......................................................................................................8
5. Getting Started .......................................................................................................................... 8
5.1 Charge your ZOLEO communicator............................................................................................... 9
5.2 Activate your ZOLEO communicator.............................................................................................. 9
5.3 Install the ZOLEO App................................................................................................................... 10
5.4 Connect your ZOLEO communicator with your ZOLEO App .................................................... 10
5.5 Test your ZOLEO communicator .................................................................................................. 11
6. Turning on and Off ..................................................................................................................12
6.1 Turn on ............................................................................................................................................ 12
6.2 Turn off............................................................................................................................................ 12
7. Connecting your ZOLEO to the satellite ...............................................................................12
8. Sending an Emergency SOS...................................................................................................12
8.1 Send an SOS alert .......................................................................................................................... 13
8.2 Cancel an SOS alert ....................................................................................................................... 13
9. Send a Check-in Message....................................................................................................... 14
10. Messaging ................................................................................................................................ 14
10.1 Send a message ............................................................................................................................. 14
10.2 Failed messages ............................................................................................................................. 16
10.3 Receive a message......................................................................................................................... 16
10.4 Check for messages ....................................................................................................................... 17
10.5 Weather forecasts .......................................................................................................................... 17
10.6 Messaging status............................................................................................................................ 17
11. Battery status............................................................................................................................18
12. Satellite signal strength ........................................................................................................... 18
13. App and Device Settings......................................................................................................... 18
13.1 Change your ZOLEO App account............................................................................................... 18
13.2 Delete your ZOLEO App account................................................................................................. 18
13.3 Set the notification sound ............................................................................................................. 19
13.4 Add or remove your location from check-in messages .............................................................. 19
13.5 Change the volume of alerts ......................................................................................................... 19
14. Summary of LED and Audio Behaviours ................................................................................20
14.1 Power............................................................................................................................................... 20
14.2 Messaging....................................................................................................................................... 20
14.3 SOS alerts........................................................................................................................................ 21

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15. Power Management ................................................................................................................21
15.1 Power-saving settings .................................................................................................................... 21
15.2 Low-battery warning ...................................................................................................................... 21
15.3 Hot-battery warning ....................................................................................................................... 22
16. Miscellaneous Information ...................................................................................................... 22
16.1 Find a misplaced ZOLEO communicator..................................................................................... 22
16.2 Invite friends to join the ZOLEO community ............................................................................... 22
16.3 Change your smartphone or tablet .............................................................................................. 22
16.4 Share your ZOLEO communicator................................................................................................ 22
16.5 Your ZOLEO online account.......................................................................................................... 23
17. Caring for your ZOLEO communicator .................................................................................. 24
18. Troubleshooting....................................................................................................................... 24
18.1 Problems, causes and solutions .................................................................................................... 24
18.2 Hardware reset ............................................................................................................................... 25
18.3 Factory reset ................................................................................................................................... 25
19. Upgrades ..................................................................................................................................26
19.1 Software Upgrades: ZOLEO App ................................................................................................. 26
19.2 Software Upgrades: ZOLEO communicator ................................................................................ 26
20. Support .....................................................................................................................................26
21. Technical Specifications .......................................................................................................... 26

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1. Introduction
Seamless global messaging is here. For anyone who ventures beyond cell coverage, only
ZOLEO links with your phone or tablet to provide seamless global messaging that follows you in
and out of cell coverage — plus added safety features like SOS alerts and check-in that you can
count on world-wide.
What can ZOLEO do for you?
• Message anywhere over satellite, cellular and Wi-Fi.
• SOS alerting with 24/7 monitoring.
• Check-in to let others know you’re OK.
• Share your GPS location.
The ZOLEO Global Satellite Communicator is a portable global messaging device that connects
you to the Iridium satellite network for pole-to-pole global coverage.
The ZOLEO App is a free optional extra that can be installed on iOS and Android smart devices
(such as smart phones and tablets) and enables you to:
• Chat with others who have the ZOLEO App installed (called app-to-app messaging).
• Send and receive SMS messages and emails.
• Request weather forecasts.
ZOLEO’s least-cost routing messaging architecture supports delivery over Wi-Fi, cellular and
satellite networks, which optimizes your experience by first sending messages via the internet
through a Wi-Fi or cellular connection, and then via the Iridium satellite network if internet
coverage is unavailable. Conversely, if your ZOLEO communicator is turned off or has no
satellite reception, messages will be routed to your ZOLEO App via the internet, so you rarely
miss a message.
The ZOLEO system’s ability to detect network availability and route messages accordingly
provides an invaluable feature for those who venture in and out of remote areas on a regular
basis.
1.1 Glossary
Terms set in italics are explained elsewhere in this glossary.
Account owner
The person (or organisation) responsible for paying for access to the Iridium satellite
network.

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Activation
The process of registering a ZOLEO communicator undertaken by the account owner and
activating it on the Iridium satellite network; the ZOLEO communicator cannot be used
unless it is activated.
App-to-app
A form of messaging that enables ZOLEO App users to communicate with other ZOLEO
App users.
Cell phone
A mobile phone; one that has access to a cellular/mobile network.
Follow-me SMS &
email messaging
Follow-me SMS & email messaging is initiated the first time you connect your ZOLEO App to
your device over the satellite network. This connection tells the ZOLEO system to forward all
of your ZOLEO device’s SMS and email messages to your ZOLEO app via the internet when
your device is off or out of cellular coverage.
Follow-Me SMS & email will remain enabled until someone else connects to the device, or
until you disconnect from the device and then disable Follow-me SMS & email messaging in
the app Settings or in the online portal.
Messages sent to you by another ZOLEO app user (i.e. App-to-app messages) always deliver
to your app, even if Follow-Me SMS & email is disabled.
GEOS
The organisation that receives SOS alerts from a ZOLEO communicator and coordinates the
search-and-rescue operation. To learn more about GEOS, visit their website at
https://www.geosresponse.com/.
Internet
connection
Access to the global computer network made via a cellular or Wi-Fi connection.
Link
The association between a ZOLEO device with the ZOLEO App profile which is established
when the ZOLEO App first connects with the ZOLEO device. During this process, the ZOLEO
system registers the ZOLEO App user as the current companion of the ZOLEO
communicator. The association—that is, link—remains even when the ZOLEO App is no
longer Bluetooth connected to the ZOLEO device or when the device is off. This enables
SMS and email messages addressed to the ZOLEO device to be forwarded to the app user
via the internet.
Online account
The website used by the account owner to activate the ZOLEO device and to manage
contact and plan details (set up by the account owner during the activation process).
ZOLEO App
account
An account set up in the ZOLEO server that enables the ZOLEO App user to send and
receive messages.
Smart device
An iOS or Android smartphone or tablet on which the ZOLEO App is installed.
User
The person who uses the ZOLEO communicator or ZOLEO App; could be, but need not be,
the account owner.
ZOLEO App
An optional, free app that, when installed on a smart device, extends the functionality of the
ZOLEO system
ZOLEO
communicator
The ZOLEO Global Satellite Communicator also known as the ZOLEO device.
ZOLEO email
address
The unique email address allocated to your ZOLEO communicator during activation; enables
you to send and receive emails.

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ZOLEO server
The system that directs messages to, and from, a ZOLEO user.
ZOLEO SMS
number
The unique SMS number allocated to your ZOLEO communicator during activation; enables
you to send and receive SMS messages.
ZOLEO system
The core components are the ZOLEO communicator, online account and ZOLEO server; the
optional component is the ZOLEO App
2. Items Supplied
ZOLEO communicator
Carabiner
USB charging cable
Quick Start Guide and two
information cards
If any of these items are missing, contact the retailer who sold you the ZOLEO communicator or
contact ZOLEO directly using the email addresses below:
• North America: [email protected]
• Asia Pacific: [email protected]
• International: [email protected]
3. Features of the ZOLEO Communicator

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1. Power button
6. SOS button
11. Label with SOS instructions
2. check-in button
7. SOS LED
12. Lanyard
3. Message LED
8. SOS cover
4. Check-in LED
9. USB port
5. Power/Battery LED
10 USB cover
4. Account Owners and Users
If you purchased your ZOLEO communicator for personal use, you are the account owner and
the device user. As the account owner, you will set up an online account and specify activation
details. This is necessary before the ZOLEO device can be used. You can always change those
details by logging into your online account.
TIP:
An account owner can activate any number of ZOLEO communicators.
5. Getting Started
Before you can start using your ZOLEO communicator, you need to:
1. Charge your ZOLEO communicator
2. Activate your ZOLEO communicator (if it hasn’t already been activated for you).
NOTE:
Although the ZOLEO communicator is designed to be used where there is no internet
connection, you must be connected to the internet via a web browser in order to activate. The
step can be done while the ZOLEO communicator is being charged.
If you intend to use the ZOLEO App with your ZOLEO communicator, you also need to:
3. Install the ZOLEO App on an iOS or Smart Device and
4. Connect your ZOLEO communicator with the ZOLEO App.
5. To be confident that the set-up has been done correctly, you should test the ZOLEO
communicator before use.
Once the ZOLEO communicator is charged and activated, you can use it to send check-in and
SOS messages even if it is not linked to your ZOLEO App. However, some messaging
functions—such as SMS and email—require your ZOLEO App to be linked to the ZOLEO
communicator.

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5.1 Charge your ZOLEO communicator
The ZOLEO communicator is powered by a rechargeable battery. The battery cannot be
removed.
IMPORTANT:
You will not be able to use the ZOLEO communicator until you start charging. It is
recommended that you fully charge your ZOLEO communicator before you start using it. In
standby mode, the battery will be able to supply power for more than 200 hours. This figure is
reduced once messages are sent and received.
For quickest charging, use a USB-compliant 1.5 A charger is recommended. You must supply
this yourself as it is not included in the package. A standard 5 V USB car charger or a wall
charger can be used.
To charge your ZOLEO communicator:
1. Open the cover that protects the USB port.
2. Connect the USB charging cable between the USB port and the car or wall charger.
3. Connect the charger to a power source.
While charging is in progress, the Power LED is lit amber and changes to green when fully
charged. If the ZOLEO communicator is on, the LED will flash at regular intervals.
5.2 Activate your ZOLEO communicator
Your ZOLEO communicator must be activated online before it can be used. You will require
access to the following information:
• ZOLEO communicator IMEI number and serial number (found on the label on the back of
your ZOLEO communicator)
• Contact details of two (2) people who are to be contacted in the event of an SOS
• Contact details of one (1) person who you want to send check-in messages to and
• Credit card information (used to pay for your pricing plan charges).
Except for the IMEI and serial number, this information can be changed later.
To activate your ZOLEO communicator, go to www.ZOLEO.com/activate.

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NOTE:
If a message appears when you enter the IMEI number telling you that the IMEI number
has already been registered, then someone else has already activated your ZOLEO
communicator. In this case, you can ignore the rest of the activation process.
5.3 Install the ZOLEO App
Although the ZOLEO App is not needed to send check-in messages and SOS alerts, it does
enable you to easily send app-to-app, email and SMS messages as well as retrieve weather
updates. The ZOLEO App is available for Android and Apple iOS smart devices (phones and
tablets).
1. Search for ZOLEO in Google Play or the App Store and install the ZOLEO App.
2. Set up your app by providing details such as your name, country, and mobile number.
3. You will be sent an SMS verification code via the cellular network. You will need to enter this
code before you can continue using the app. Cellular service is required for this step.
4. Continue setting up your ZOLEO system by connecting your ZOLEO communicator to your
ZOLEO App.
5.4 Connect your ZOLEO communicator with your ZOLEO App
1. Ensure that the ZOLEO communicator is on by pressing and holding the power button for 3
seconds.
2. Position the ZOLEO communicator for the best possible satellite reception.
3. Place the smart device within 50 meters of the ZOLEO communicator and remove any
obstacles between them.
4. Open the ZOLEO App and tap the ZOLEO tab at the bottom of the screen and select the
ZOLEO IMEI that corresponds to the IMEI printed on the back of your ZOLEO
communicator.
5. Your ZOLEO communicator and ZOLEO App will be connected when the server registers a
link between your ZOLEO communicator and the connected ZOLEO App. This is done over
the satellite network and may take a few minutes.
6. When the SOS and Weather tabs appear at the bottom of the ZOLEO screen, your ZOLEO
communicator and ZOLEO App are connected and linked.
7. Before using the ZOLEO communicator, it is a good idea to test that it has been set up
correctly.