Jabra LINK 400 User manual

Technology for life’s new rhythm
USER MANUAL
LINK 400

© 2023 GN Audio A/S. All rights reserved. Jabra®is a
trademark of GN Audio A/S.
Made in China
MODEL: END070W
Declaration of Conformity can be found on
www.jabra.com/doc
REV A

1. Welcome........................................4
2. Jabra Link 400 overview ............5
3. Status LEDs...................................6
4. Pair with a Jabra Engage
headset...........................................7
5. Connect to a computer..............9
6. Conference mode ..................... 10
7. Reset the Jabra Link 400......... 12
8. Software ..................................... 13
8.1 Jabra Direct
8.2 Jabra Xpress
8.3 Firmware update
9. Support ....................................... 15
9.1 FAQ
9.2 How to care for your device

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1. Welcome
Thank you for using the Jabra Link 400. We
hope you will enjoy it!
Jabra Link 400 features
• Up to 150 meters/490 feet DECT wireless
range
• Goes beyond the highest DECT Security
Level C
• Together with a Jabra Engage DECT headset,
provides stereo sound and wideband audio,
optimized for speech clarity
• Durable USB DECT adapter is designed for
portability
• Adjustable sidetone lets you hear your own
voice on calls
• SafeTone™ 2.0 for outstanding hearing
protection
• Works with all leading UC and contact center
platforms

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2. Jabra Link 400
overview
Status LED
Pairing button
USB-A version USB-C version

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3. Status LEDs
Connected to headset
Active call
Music playback
Microphone muted
Call on hold
Connected to Microsoft Teams*
Firmware updating
Microsoft Teams notification*
Incoming call
Pairing mode
Voice guided settings menu
Conference pairing mode /
connected to multiple headsets
Conference mode active
Additional headset connected
* Microsoft Teams variants only
LED

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4. Pair with a Jabra
Engage headset
To manually pair a headset with a Jabra Link 400:
1. Ensure the headset is turned off. To turn off
the headset press and hold the Call button
for 5 seconds.
5 sec
2. Press and hold the Call button on the
headset for 4 seconds until the LED flashes
blue and you hear a tone. The headset is now
ready to pair.
4 sec

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3. Press and hold the button on the Jabra Link
400 for 1 second to complete the pairing
with the headset. The LED will turn solid blue
when the pairing is complete.
1 sec
The Jabra Link 400 will remember the pairing
with the headset, even when unplugged from
your computer.

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5. Connect to a
computer
Once the headset has been paired with the
Jabra Link 400, the Jabra Link 400 will
remember the connection even if unplugged
from the computer. The next time you plug it
into your computer, turn on the headset and
wait for it to connect to the Jabra Link 400. It
may take up to 15 seconds for the Jabra Link
400 to be detected by the computer and then
complete the connection to the headset. You
may need to set the Jabra Link 400 as the
output and input device in the sound settings
on your computer.
When purchased as a Jabra Engage bundle,
the headset and the Jabra Link 400 come
pre-paired.

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6. Conference mode
Up to three additional headsets can be
connected to one Jabra Link 400 for conference
mode.
1. Ensure the primary headset is turned on and
connected to the Jabra Link 400.
2. Ensure the additional headset is turned off,
and then press and hold the Call button on
the additional headset for 4 seconds.
3. Press and hold the button on the Jabra Link
400 for 1 second until the LED flashes orange
rapidly to pair with the headset.
4. A voice prompt will play in the primary
headset. Press the Call button on the
primary headset to accept the additional
headset to the conference mode. The audio
will now be shared between the headsets. By
default, the additional headset will be
muted.
5. Repeat the steps for each additional headset.
The LED on the Jabra Link 400 will flash
orange every couple of seconds when
additional headsets are connected. The
number of flashes indicate how many
additional headsets are connected.

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To end the call for all headsets, press the Call
button on the primary headset.
Additional headsets can leave the conference
mode by pressing the Call button on the
headset. The conference mode will continue
for all other headsets.
Conference mode settings can be adjusted
using Jabra Direct to allow additional headsets
to remain connected until the primary headset
is turned off or the Jabra Link 400 is
disconnected.

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7. Reset the Jabra Link
400
The headset and Jabra Link 400 can be reset
using Jabra Direct.
To manually reset the Jabra Link 400, press and
hold the button on the adapter while plugging
it into a USB port.
After the Jabra Link 400 is reset, it is necessary
to re-pair it with the headset.

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8. Software
8.1 Jabra Direct
Jabra Direct is software designed to support,
manage, and enable optimal functionality for
your Jabra devices.
Download via jabra.com/direct

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8.2 Jabra Xpress
Jabra Direct is software designed for mass
deployment, management and analytics of
Jabra headset and devices.
Download via jabra.com/xpress
8.3 Firmware update
Jabra Direct will notify you when firmware is
updating, or when a firmware update is available.

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9. Support
9.1 FAQ
View the FAQs at jabra.com/support
9.2 How to care for your device
• It is recommended to keep the Jabra Link 400
between -5°C and 45°C (23°F and 113°F).
• If the Jabra Link 400 becomes dirty, it is
recommended to clean it with a soft, lintfree
cloth that has been dampened with clean
water.