Jabra ENHANCE PLUS User manual

Manufacturer:
GN Hearing A/S
Lautrupbjerg 7
DK-2750 Ballerup
Denmark
Distributor:
GN Hearing Care Corporation
8001 E Bloomington Freeway
Bloomington, MN 55420
USA
Support:
For assistance, if needed, in setting up, using, or maintaining
the Jabra Enhance Plus, or to report unexpected operations
or events, please contact:
GN AUDIO USA INC
900 Chelmsford Street, Tower II, 8th Floor
Lowell, MA 01851
Tel: [phone]
www.jabra.com/support
401630011-21.10-RevD
USER MANUAL
JABRA ENHANCETM PLUS
For adults 18+ with perceived mild to moderate hearing impairment.
Consult a health care provider for severe to profound hearing impairment
or any acute conditions, e.g. dizziness, ear infections, ear pain or tinnitus.
An iPhone with iOS 14 or later is required to use the Jabra Enhance Plus.

1
WELCOME.................................................................................... 1
INTENDED USE .......................................................................... 2
HEALTH AND SAFETY INFORMATION ................................ 3
WHAT’S IN THE BOX ................................................................ 5
GETTING TO KNOW YOUR EARBUDS................................. 6
GETTING TO KNOW YOUR CHARGING CASE................... 7
FIRST TIME USE ......................................................................... 8
HOW TO WEAR ........................................................................14
HOW TO MANUALLY PAIR ....................................................16
HOW TO CHARGE....................................................................19
WHAT THE LEDS MEAN.........................................................22
HOW TO USE ............................................................................24
JABRA ENHANCE APP............................................................26
APP CONTROLS ......................................................................29
HOW TO UPDATE FIRMWARE .............................................31
HOW TO CARE FOR YOUR DEVICE....................................32
REPLACEMENT ACCESSORIES ............................................34
FAQS AND TROUBLESHOOTING ........................................36
WARNINGS AND CAUTIONS................................................38
WARRANTY ...............................................................................43
SYMBOLS & ADVISORIES.......................................................44
TECHNICAL SPECIFICATIONS..............................................45
FCC AND ISED STATEMENT..................................................47
WELCOME
Thank you for using the Jabra Enhance Plus. We hope
you will enjoy it!
JABRA ENHANCE PLUS FEATURES
• Enhanced hearing for clearer conversations and music
• Optimized sound for different environments
• Water and dust resistant, 1-year warranty
• Miniaturized design for a comfortable fit
• Up to 10 hours battery, 30 hours total
with charging case
• Simple setup through the Jabra Enhance app
THIS PRODUCT MAY HELP YOU IF YOU:
• Strain to follow conversations in both quiet and noisier
environments
• Miss important information during conversations
• Have trouble hearing at a distance
• Have trouble understanding the TV or telephone calls

32
INTENDED USE
The Jabra Enhance Plus is intended to amplify sound for
individuals 18 years of age or older with perceived mild to
moderate hearing impairment.
HEALTH AND SAFETY
INFORMATION
It is good health practice for a person with a hearing loss to
have a medical evaluation by a licensed physician
(preferably a physician who specializes in diseases of the
ear). Licensed physicians who specialize in diseases of the
ear are often referred to as otolaryngologists, otologists or
otorhinolaryngologists. The purpose of medical evaluation
is to assure that all medically treatable conditions that may
affect hearing are identified and treated.
WARNING:
• The earbuds should be used only as described in this user
manual. Incorrect use may result in damage to the residual
hearing, listening fatigue, or failure to provide sound
awareness.
• In general, exposure to loud sounds can damage your
hearing. The earbuds are not to be used as hearing
protection. Wear normal hearing protection in loud sound
environments.
• When wearing the earbuds, make sure to stay alert to sounds
around you.
• Tinnitus may affect with your ability to successfully
personalize your earbuds.

54
NOTE: The earbuds will not restore normal hearing, and will
not prevent or improve hearing impairment resulting from
organic conditions.
CAUTION:
You should see a hearing health care professional if you have:
• Trauma, bleeding or visible deformity of the ear. Fluid, or
drainage, or pain/discomfort in one or both ears within the
past 90 days.
• Recent or recurrent ear infection, or a plugged-up fullness
feeling.
• Sudden or rapid progression of hearing loss within the past
90 days in one or both ears.
• Hearing loss on one side that has worsened in the past 90
days.
• Spells of acute or chronic dizziness, poor dexterity, poor
vision, or significant dementia.
• Excessive ear wax build-up, or a history of excessive wax
build-up, itching, or a foreign object in the ear canal.
• Sudden onset or rapid worsening of ringing in one or both
ears within the past 90 days.
WHAT’S IN THE BOX
WARNING:
Only use original cable
USER MANUAL
JABRA ENHANCE PLUS
Earbuds & charging case
EarGels
(medium EarGels are
pre-mounted on the earbuds)
S
M
L
User Manual
Charging cable

6 7
GETTING TO KNOW
YOUR EARBUDS
Left earbud Right earbud
Status LED
Left earbud indicator
Status LED
Right earbud indicator
Multi-function
button
Multi-function
Button
GETTING TO KNOW
YOUR CHARGING CASE
Front view
Back view
Earbud
charging bays
Charging case
battery status LED
Charging case
cable status LED
USB-C
charging port

98
FIRST TIME USE
BEFORE USING THE EARBUDS
STEP 1/10
Download the Jabra Enhance app
from the App Store to your iPhone®
STEP 2/10
Open the Jabra Enhance app and
follow the instructions to start
pairing the earbuds to your
iPhone. iOS 14 or later is required to
use the earbuds.
FOLLOW THESE STEPS WHEN PROMPTED BY THE
JABRA ENHANCE APP
STEP 3/10
On your iPhone, open
‘Settings > Accessibility
> Hearing Devices’.
Hearing Devices
Your Hearing Devices
Ja ra ENHEB10 (R + L) Not connected
STEP 4/10
Find ‘Your Hearing
Devices’ and tap to
connect.

10 11
Hearing Devices
Your Hearing Devices
Jabra ENHEB1 (R + L) Not connected
Bluetooth Pairing Request
“Your Hearing Devices” would like to
pair with your iPhone
PairCancel
STEP 5/10
Accept both pairing
requests by tapping ‘Pair’
to pair both the left and
right earbuds to your
iPhone.
RETURN TO THE JABRA ENHANCE APP
STEP 6/10
To complete the setup of your earbuds,
return to the Jabra Enhance app.
STEP 7/10 Register your product to get important updates.
STEP 8/10 Learn how to wear the earbuds and change
the EarGel size for the optimal fit and
audio quality.

12 13
STEP 9/10 Personalize the earbuds to your unique
hearing profile.
You will be instructed to find a quiet place,
enter your gender and age (be honest,
hearing is unique and influenced by a
range of factors including age), and then
listen to a series of tones that you will
need to react to. The earbuds will then be
personalized to your hearing profile.
STEP 10/10 Select your preferred speech filter.
Your earbuds are now ready for use.

1514
HOW TO WEAR
Insert the earbuds into your ears and gently rotate them as
indicated until you have a snug, yet comfortable fit.
CHANGING EARGEL SIZE
It is important to wear the earbuds correctly with the correct
EarGel size for your ears to ensure the optimal audio and
hearing experience. The medium EarGel will fit most people,
however your ear may need a different EarGel size. If you
cannot get a snug and comfortable fit, it is recommended to
try a different EarGel size. Use only the supplied Jabra
Enhance Plus EarGels.
To change an EarGel, firmly pull the current EarGel off the
earbud and replace it with a different size.
Small
Medium
Large
Selecting EarGels that are too small may lead to listening
fatigue, cause you to miss sound awareness, or cause the
earbuds to fall out of your ear.
Selecting EarGels that are too big may lead to discomfort
and ear pain.
EarGels that are not properly mounted on the earbud may
come loose in the ear.

1716
HOW TO MANUALLY PAIR
Follow the steps below if you need to pair the earbuds to a
second iPhone, or if they have been unpaired from your
first iPhone. If you are pairing for the first time, please
follow the instructions on page 8.
STEP 1/5 Remove the earbuds from the charging case to
power them on. The LEDs will light up green.
STEP 2/5 Press and hold (3 secs) both the left and the
right earbud buttons simultaneously. Do not
hold the buttons for longer than 6 seconds.
When you release the buttons, the LEDs will
flash blue to indicate the earbuds are ready to
pair to your iPhone.
3 sec
STEP 3/5 On your iPhone, open ‘Settings > Accessibility
> Hearing Devices’.

1918
STEP 4/5 Find the ‘Your Hearing Devices’ and tap to
connect. The name of the earbuds may differ
depending on the name entered when
registering the product.
Hearing Devices
Your Hearing Devices
Ja ra ENHEB10 (R + L) Not connected
STEP 5/5 Accept both pairing requests by tapping ‘Pair’
to complete the pairing of both the left and
right earbuds to your iPhone.
Hearing Devices
Your Hearing Devices
Jabra ENHEB1 (R + L) Not connected
Bluetooth Pairing Request
“Your Hearing Devices” would like to
pair with your iPhone
PairCancel
HOW TO CHARGE
The Jabra Enhance Plus lasts up to 10 hours on a single
charge and offers up to a total of 30 hours of on-the-go
battery life when used with the charging case.
CHARGE THE EARBUDS
Place the earbuds in the charging case and close the lid. It
takes up to 2 hours to fully recharge the earbuds.
Do not insert the
earbuds into the
wrong charging bays.

20 21
EARBUD BATTERY STATUS
When the earbuds are placed in the charging case, the
LEDs on the earbuds will flash red, yellow or green to
indicate the battery status of the earbuds. When the
earbuds are fully charged, the LEDs will light up solid
green.
CHARGING CASE BATTERY STATUS
When the lid of the charging case is opened, or the
earbuds are placed in or removed from the charging case,
the LED on the charging case will light up or flash red,
yellow or green to indicate the battery status of the
charging case.
CHARGE THE CHARGING CASE VIA USB
Plug the supplied charging cable into a USB power outlet
or power adapter (not included) and then connect the
cable to the USB port on the charging case. It takes up to
3 hours to fully charge the earbuds and the charging case.
WARNING:
Only use original cable
Power adapter
not included
NOTE: The charging case uses USB voltage of 5V+- 0.25V. Do
not charge the earbuds using a power outlet with a higher
voltage
WARNING:
Only use the charging case and charging cable supplied with
the earbuds.

2322
WHAT THE LEDS MEAN
The LEDs on the charging case and earbuds have two
battery indication modes. Solid color for status, flashing
color when charging.
Earbuds in charging case
Earbuds fully charged
Charging - high battery (flashing)
Charging - medium battery (flashing)
Charging - low battery (flashing)
LED LED
LED
Earbud status
Powering on
Powering off (flashing)
Pairing (flashing)
Paired/connected with app
Resetting or firmware
updating (flashing)
LED
Charging case status
Fully charged
High battery (solid or flashing)
Medium battery (solid or flashing)
Low battery (solid or flashing)
(white LED)
Charging case is
connected to power
LED

2524
HOW TO USE
Power on Power off
Power on (hold Left or Right button for 5 secs)
The LEDs will light up green.
Power o (hold Left or Right button for 7 secs)
The LEDs will flash red.
Left button Right button
Listen Mode
volume down
(press)
Mute microphone
(double press)
Listen Mode
volume up
(press)
Answer call
(press)
End or reject call
(double press)
NOTE: Learn about Listen Modes in the App Controls section
on page 29.

2726
JABRA ENHANCE APP
The Jabra Enhance app is the perfect companion for your
Jabra Enhance Plus earbuds – providing world-class
onboarding, adding extra features and enabling you to
personalize the way you use your Jabra Enhance Plus
earbuds. The following sections provide an overview of the
app. Detailed guidance is provided in the app.
Download the Jabra Enhance app
on the app store.
Easy setup & onboarding
Highly user-friendly setup process enabling easy onboarding.
Personalize your earbuds
Customize your personal listening experience using a
step-by-step process and get access to your personalized
profile. Perform the personalization in a quiet place and
pay full attention to the step-by-step guidance.

2928
Settings menu
My Profile
View your current personalization
profile or change your preferred
speech filter.
Personalization
Restart the personalization process
for your earbuds.
Earbud settings
Select auto-reset volume and
notification settings.
Firmware update
Check for firmware updates and
manage firmware update options.
Support and guides
View the user manual and set up
guides.
Contact Support
Get in contact with Jabra Support or
view technical information.
NOTE: Always keep your iPhone updated with the latest
version of iOS provided by Apple. It is recommended to install
all Jabra Enhance app updates and to keep notifications
enabled. Only use the Jabra Enhance app with Jabra earbuds.
APP CONTROLS
Using the Jabra Enhance app, you can select your preferred
Listen Mode and adjust the Listen Mode volume. The Listen
Mode volume can also be adjusted using the earbud
buttons.

3130
LISTEN MODES
There are three available Listen Modes: Adaptive, Focus,
and Surround.
Adaptive mode automatically enhances speech and
sounds based on your surroundings and the conversations
around you. When speech is easy to hear, your
surroundings will sound as natural as possible. When
speech is difficult to hear, adaptive mode intelligently
lowers the volume of your surroundings to enable you to
hear the person talking.
Focus mode enhances speech and sounds in a narrow
zone directly in front of you.
Surround mode enhances sounds coming from all
around you.
When you are listening to music or on a call on your
iPhone, the Listen mode is automatically locked to
Surround mode.
LISTEN MODE VOLUME
The Listen Mode volume adjusts the volume of the selected
Listen Mode. The default setting for your profile is 7.
Music or call volume on your iPhone can be adjusted using
the volume buttons on your phone.
HOW TO UPDATE FIRMWARE
The Jabra Enhance Plus can be updated to the latest
firmware version using the Jabra Enhance app. The app
will guide you through the process of updating the
firmware, which takes approx. 5 minutes to complete.
To ensure you receive automatic notifications whenever
a firmware update is available, it is recommended to
enable notifications in the Jabra Enhance app. Go to
Settings > Earbud settings and turn on Notifications.

3332
HOW TO CARE FOR YOUR
DEVICE
Please follow the advice below for the best user experience
and to prolong the life of the earbuds and charging case.
• After removing the earbuds from your ears, or if they
become dirty, clean them with a soft, dry, lint-free cloth.
• Clean the charging case using a clean, dry cloth.
• Clean the earbud charging bays inside the charging case
using a clean cotton swab.
• Do not use liquid to clean the charging case or the
earbuds.
• Apply cosmetics, perfume, after-shave, hairspray, lotions,
etc., before wearing the earbuds. These products can
damage or discolor the earbuds.
• Never immerse your earbuds in liquid.
• Keep your earbuds away from excessive heat and direct
sunlight.
• The earbuds have IP52 limited protection against ingress
of dust and water. Avoid the earbuds getting exposed to
extensive dust or water. Do not swim, shower or sauna
while wearing the earbuds. Earbuds have an IP52 rating as
tested against standard IEC 60529: Degrees of protection
provided by enclosures (IP code).
• Always store the earbuds in the charging case and safely
protected.
• To prevent the deterioration of the battery lifetime or
capacity, avoid storing the earbuds in hot or cold
environments, such as a closed car in summer, or in winter
conditions.
• Never use alcohol or other cleaning solutions to clean
your earbuds or charging case. This can damage the
earbuds and may cause a skin reaction.
• Ear wax or other residues on the earbuds might cause
infection. Clean the earbuds as instructed to avoid this.
• Do not attempt to dry the earbuds or charging case in an
oven, microwave or other heating equipment. This will
cause them to melt and may cause burns to your skin.
• Do not store the earbuds for extended periods of time
without recharging them (max. three months).

3534
REPLACEMENT ACCESSORIES
You can purchase replacement accessories on Jabra.com.
Use only official Jabra parts.
WARNING:
Only use original cable
USB-C charging cable
Left earbud
Charging case EarGels
Right earbud
USING REPLACEMENT EARBUDS
1. Unpair the old earbuds from your iPhone. Go to
Settings > Accessibility > Hearing Devices on your
iPhone and then “forget” the previously paired
Your Hearing Devices.
2. Power on the earbuds and then press and hold the
buttons on both earbuds for 3-6 seconds until the
LEDs flash blue on both. This will connect the two
earbuds and put them into pairing mode.
3. Pair the earbuds with your iPhone. Go to Settings >
Accessibility > Hearing Devices and then select
Your Hearing Devices to pair each earbud individually
with your iPhone.

3736
FAQS AND TROUBLESHOOTING
View the FAQs and full troubleshooting guide at
Jabra.com/help/enhanceplus
Troubleshooting
Issue Potential cause Potential solution
Feedback or
“whistling”
Are the earbuds inserted
correctly in your ears?
Reinsert the earbuds in
your ears.
Is the volume very loud? Reduce the volume.
Are the EarGels broken
or clogged? Replace the EarGels.
Are you holding an
object (e.g. a hat or a
telephone mouthpiece)
close to the earbuds?
Move your hand away to
create more space
between the earbuds and
the object.
Is your ear full of wax? Visit your physician.
Issue Potential cause Potential solution
No sound
Are the earbuds
turned on? Turn the earbuds on.
Are the earbuds
charged? Charge the earbuds.
Is the charging case
charged? Charge the charging case.
Is your ear full of wax? Visit your physician.
Earbuds are
not charging
Are the earbuds sitting
correctly in the
charging case?
Reinsert the earbuds in the
charging case.
Is the charging case
charged or plugged
into a power source?
Charge the charging case.