Janus VPP T2100 User manual

VPP T2100 Emergency/Assistance Telephone
Installation and Operation Manual
VPP T2100
45005
Rev 1
12/22
N56 W24720 N. Corporate Circle Sussex, WI 53089
800-527-9156 www.januselevator.com

2
TABLE OF CONTENTS
SECTION PAGE
3
3
3
4
5
5
6
6
6
7
7
10
11
12
13
14
15
1. INSTALLATION: MECHANICAL AND ELECTRICAL
1.1 Mechanical
1.2 Electrical
2. OPERATION
2.1 Overview
2.2 Outgoing Calls
2.3 Incoming Calls
3. PROGRAMMING
3.1 How to Program the Phone
3.2 Program Code Formats
3.3 Recording Voice Messages
3.4 Example (Programming)
3.5 Additional Programming Functions
3.6 Index of Program Codes
3.7 Factory Default Settings
4. TROUBLESHOOTING GUIDE
FCC Notication and Repair Information
Industry Canada Notication
SD0504-2B T2100 Series (with new style PCB)
SD9706-2B T2100 Series (with old style PCB)

3
1. INSTALLATION: MECHANICAL AND ELECTRICAL
1.1 MECHANICAL
The T2100 is mounted in a panel or a cutout in a wall using 6, #10 at head or pan head screws. Drawing
SD0504-2 shows the center to center mounting dimensions and the dimensions of the rear case to allow
you to set up proper clearances. The front panel of the unit itself may be used as a hole locating template. All
connections to the T2100 are at the bottom of the rear case. When mounting in your installation, be sure to
provide enough room for wire and cable entry. For surface mounting, Janus can provide a stainless steel box
with or without a hood.
1.2 ELECTRICAL
Connections
There are two required connections and two optional connections to the T2100. They are telephone, power and
the Auxiliary Output contacts. Drawing SD0504-2 identies these connections for units with the new style PC
Board. Drawing SD9706-2 identies these connections for units with the old style PC Board.
Telephone
The T2100 has an analog telephone interface and will operate on any phone line where a standard telephone
will operate whether it is a central o󰀩ce connection or an analog PBX or keysystem connection. Even though it is
a speakerphone, it draws no more energy from the phone line than a standard handset phone. This means that,
if necessary, more than one T2100 can share a phone line. The telephone connection to the T2100 is through a
standard RJ-11 modular jack as shown in drawing SD0504-2 or drawing SD9706-2, respectively. Using normal
telephone wiring color coding, the T2100 is connected to the red and green wires in the modular cord.
Power
The T2100 may be powered from an isolated DC supply of 12 to 24 volts. The connection to the unit is through
a three-prong male post connector. The center post is positive and the two outer posts are negative. The power
may be provided either remotely or at the phone. Janus provides an isolated AC to DC converter with each unit.
The input is 115 VAC and the isolated output is about 13 Volts DC. When powering the T2100 from a remote DC
source, consideration must be made for the resistive line drop of the wire used. The T2100 will operate at 1000
feet using the supplied isolated AC to DC converter with #22 AWG solid copper wire and at 3000 feet using #18
AWG solid copper wire. For multiple phone installation where it is desirable to power the T2100 units remotely,
Janus can provide power supply assemblies.
Should the loss of input power occur, the T2100 contains a NiCad backup battery pack, which will maintain the
phone in operation for at least four hours. The battery pack is normally trickle charged from the input power
source. There is a slide switch (SW1, shown in drawing SD0504-2 and drawing SD9706-2), which must be o󰀨
when the unit is not connected to its power source in order to prevent battery drain.
Auxiliary Outputs
The T2100 has two available auxiliary outputs, which can be activated in various ways by the phone itself or by
the call receiving agent. The outputs are optically isolated, solid state, normally open contact closures which,
when closed, have a maximum DC resistance drop of 35 ohms at the maximum allowable current of 120
milliamps. The auxiliary outputs are available at the 6 pin male post connector indicated in either drawing
SD0504-2 or SD9706-2. The outputs may be used for activating strobe relays, door latches, etc.
2. OPERATION
2.1 OVERVIEW
The T2100 is a microprocessor based programmable, full-duplex speakerphone with one button activation. With
its factory/default settings, once numbers to be dialed are programmed, it addresses the majority of the
installations encountered. The factory default settings allow for calls to be received from the T2100 and calls
to be made to the T2100 without any special keystrokes or codes on the part of the calling or receiving party.
These factory default settings may be changed. Additional features can be activated by calling the T2100 from
any touch-tone phone, entering a password and then two or three digit program codes along with the information
to be changed or entered.

4
2.2 OUTGOING CALLS
Emergency Calls
When someone presses its button, the T2100 goes o󰀨 hook, turns on the red light, dials the rst programmed
number, and waits to see if it has made a connection. If not, it goes on to the second number (if there is one
programmed), and does the same thing. If the second number fails and there is a third programmed number, the
T2100 tries that. If the third fails and there is a fourth, the T2100 tries that. If all programmed numbers fail, the
phone repeats the whole process until it has tried all programmed numbers three times.
If the T2100’s default setting of voice answer (code 80) is set, it turns on the green light which starts to blink,
and plays the recorded message zero, one, two, or three times after the receiving agent answers the call and
speaks. Two-way conversation can immediately begin. No keypad entry is required from the agent.
If the T2100 has been programmed for tone answer (code 81), it begins playing the message as soon as it dials
each number. The message repeats until the answering agent acknowledges the call with a DTMF tone, at
which time the green LED lights and the message replays zero, one, two, or three times. It is essential in tone
answer that the receiving agent responds with a 1, 2 or 3 keypad entry to allow two-way conversation. If no entry
is detected, the T2100 will continue to play the messages until it goes on to dial the next emergency number as
described above.
Whether in voice answer or tone answer mode, once the connection is established, the agent can enter the
following DTMF tones from the telephone keypad:
1: Will set the call timer to 2 minutes.
2: Will set the call timer to 5 minutes.
3: Will set the call timer to 10 minutes.
6: Will activate Auxiliary Output 2 if it has been programmed for manual operation.
7: Will transmit the phone’s computer identier.
8: Decreases speaker volume (in steps of 1)
9: Increases speaker volume (in steps of 1)
* 8: Decreases Microphone volume (in steps of 1)
* 9: Increases Microphone volume (in steps of 1)
0: Will repeat the voice message.
#: Will hang up.
Note: Commands “8”, “9”, “*8”, and “*9” are only active on T2100 series units with the new style PC board (as
shown in drawing SD0504-2).
Once the connection is established, the T2100 will hang up if any of ve things happens:
1. The answering party hangs up and the telephone system is capable of transmitting a momentary drop in line
current (CPC, positive disconnect), which the T2100 senses.
2. The T2100 detects a dial tone or a reorder (fast busy) signal. Many telephone networks that do not signal
with a momentary drop in line current will signal with dial tone or reorder instead.
3. The answering party transmits a “#” DTMF tone.
4. The call timer expires. This timer is programmable from 1 to 99 minutes. The “1”, “2”, and “3” DTMF tones,
described above, reset this timer. Before the timer expires, the phone emits a warbling sound as a warning
and gives the agent time to reset the timer.
5. The optional silence timer expires. This timer can be set from 10 to 99 seconds, or it can be disabled. It is
intended for use with telephone networks that do not signal with a drop in line current and do not generate
reorder. The silence timer is usually not needed.
Low Battery Backup Warning Calls (Program Code 55)
If the T2100’s source of power is disconnected and it has been relying on its battery power and the battery
voltage drops below 5 volts for more then 5 minutes it can place a warning call. The phone goes o󰀨 hook, dials
the programmed battery number (usually a maintenance facility), waits for an answer, and then emits six short
beeps. The answering party can interrogate the T2100 (to locate the phone in question) by entering a DTMF “0”,
which causes the phone to play its voice message (or messages) and/or by entering a DTMF “7”, which causes
the phone to emit its identier (normally used for computer-assisted operations).
Speaker Range 1-20, Factory Default = 10
Microphone Range 1-20, Factory Default = 10

5
If the answering party does nothing for ve seconds, the phone repeats the six-beep sequence. If the answering
party does nothing for three of these six-beep/ve-second attempts, the phone hangs up.
2.3 INCOMING CALLS
Incoming calls to the T2100 may have a number of purposes. You may be calling the T2100 to talk to someone
at that end (“converse mode”), to listen silently to what’s going on at the T2100’s location (“silent monitor mode”),
or to program the T2100 (“program mode”). You will need to know the telephone number to which the T2100 is
connected. Dial that number as you would any other number. If you are o󰀨 site from the T2100 and not within its
area code, the area code and possibly by a 1 will be required.
When the T2100 answers an incoming call, it emits a short beep to let you know that it has answered. It then
waits two seconds for you to do nothing or to select one of the modes with your keypad.
Converse Mode “Ring Through”:
If the factory/default (Code 70) of Ring Through is set, after the two seconds the T2100 emits a single ring
through its speaker and then behaves just as it does after a connection has been established in an outgoing call.
Full duplex conversations with anyone at the phone can proceed. The T2100 will hang up in response to any of
the conditions that terminate an outgoing call.
Converse Mode “Hang Up”:
If the T2100 has been programmed for Hang Up (Code 71) you must press “1”, followed by a call in password,
followed by “#”. If you have set the call in password to “123”, for example, you would enter “1123#”. If the call-in
password is blank, you would simply enter “1#”. Full duplex conversation can then proceed. The T2100 will hang
up in response to any of the conditions that terminate an outgoing call.
Silent Monitor Mode:
Press “4”, followed by the call-in password and “#”. The T2100 beeps 3 times (over the line, not through the
speaker) to let you know it has entered the mode. The speaker is disabled and there is no ring at the T2100. If the
T2100 is programmed for a silence timeout, it is ignored. Pressing the “5” keypad key will activate the speaker in
this mode. The T2100 will hang up in response to any of the conditions that terminate an outgoing call.
Programming Mode:
Press “2”, followed by the programming password and “#”. The T2100 emits 3 beeps to acknowledge you are in
the programming mode. It will wait 5 seconds for a programming code to be entered. After each successful entry
it will beep three times and wait for the next code to be entered. An unsuccessful entry will result in a raucous
buzz and the phone will wait for the next program code.Three unsuccessful entries will terminate the call.
Pressing the # key or simply hanging up will also end the call.
Converse “Ring Through” vs. “Hang Up”:
Your choice for the “converse setting” is likely to depend upon whether the phone can be dialed from outside. If
you are concerned about calls being made by unauthorized persons, you can limit the phone’s accessibility by
selecting the “hang up” option. You will still be able to enter silent monitor or converse modes using explicit mode
selection. A prank caller who doesn’t know the call in password will not be able to get into the T2100. On the
other hand, if unauthorized access is not a concern, you may want to leave the setting at “Ring Through”, since in
true emergency situations someone (reman, EMT etc.,) untrained in the phone codes may have the need to call
into the T2100.
3.0 PROGRAMMING
3.1 How to Program the Phone
Programming is done by calling the T2100 from any touch tone phone and pressing the appropriate keys on your
telephone keypad. When the T2100 answers your call, it will emit a beep. To enter the programming mode, press
2# on the keypad within 2 seconds of the beep. Programming is done by entering a program code followed by a
program item followed by a # sign when required. Program items are any numbers or recorded words required
by the T2100 to perform a function (some program codes do not require a program item and #). A list of all the
program codes is shown in Section 3.6.
After you press 2#, the T2100 beeps three times to let you know it has entered the programming mode, and then
waits up to 5 seconds for program code entries. After each successful program code entry, the T2100 beeps
three times and waits 5 seconds for another program code entry.

6
After each unsuccessful code entry, the T2100 emits a raucous buzz and waits for the next entry.
The call will be terminated if any of the following occurs:
1. You hang up.
2. You press “#” when the T2100 is waiting for the beginning of an entry. Some programming entries are
terminated with “#”, and “#” at the end of such an entry will not hang the phone up.
3. If, for three times in a row, you fail to begin an entry within ve seconds and hear the raucous buzz.
4. If, for three times in a row, you make an incorrect entry and hear the raucous buzz.
The general programming procedure is:
1. Call the T2100.
2. Wait for it to answer and acknowledge with a beep.
3. Enter “2 programming password #”. If there is no programming password, enter only “2#”. (the programming
password is an optional feature designed to prevent programming by unauthorized callers).
4. Listen for three beeps.
5. Enter a program code followed by a program item if the code requires one. Wait for either three beeps, which
tells you that your entry has been accepted, or a raucous buzz, which tells you that your entry has been
rejected. To enter additional program codes, repeat steps 5 as many times as needed. Hang up.
3.2 PROGRAM CODE FORMATS
Each entry begins with a two or three digit program code. Each program code is described in section 3.6. The
simplest entries consist entirely of the two-digit program code. Examples include the three voice message
options (31 for single message, 32 for instruction setting, and 33 for “heard by both” setting). By simply entering
the program code, the feature is selected or, in some cases, disabled. Other entries require the two or three digit
program code to be followed by a string of digits and by a pound sign (“#”).
For example, to set the rst emergency number to 1 [phone], you would enter the following: 511 1 800
555 1234 # (spaces are only shown here for clarity). This format is also used for entries that include numerical
values. Another example is the overall call timeout (code 63). To set it to 60 minutes, you would enter 6360 #.
3.3 RECORDING VOICE MESSAGES
Enter the program code (10 or 11), wait for the beep, and speak (it’s just like leaving a message on an answering
machine). You can shorten the message by pressing the # sign key after you nish your sentence. Suppose, for
example, that the T2100 is set for a single 18-second message. If you wanted to record the word “Help!” without
a following 17.5 seconds of silence, you would do the following:
Enter 10.
Wait for the beep.
Say “Help!”
Enter “1”.
The “1” is optional. If you leave it o󰀨, the phone will record for the full 9 or 18 seconds. After the message is
recorded, the T2100 plays your new message back for you and gives you 3 beeps.
3.4 EXAMPLE (PROGRAMMING)
For many installations, it will be su󰀩cient to program a single voice message and one or two numbers for the
T2100 to call. For example, if you desire to have the T2100 call the single number 555-1234 and play the
message “Help is needed in parking garage A level 2”, the programming required is the following:
1. Call the T2100.
2. Within 2 seconds of the beep, begin the following sequence on your keypad.
2#
10 “Help is needed in parking garage A level 2”
72 <1> #: (Set number of message repetitions)
5115551234#
# to exit programming
3. Hang up.

7
The T2100 will respond with three beeps after a # sign or a program code that does not require a program item.
It will respond with one beep after it rst answers and also after the program codes for recording voice messages
(10 and 11). If we include the T2100 response in the above example, the steps are as follows (T2100 response
is in bold):
Dial T2100 1 beep 2# 3 beeps, 10 1 beep “Help is needed...” 1 (message replays) 3 beeps, 721# 3 beeps,
5115551234# 3 beeps, # Hang up
The T2100 is now programmed to dial a single number and play one voice message.
3.5 ADDITIONAL PROGRAMMING FUNCTIONS
The factory/default settings will probably be su󰀩cient for most installations. This means that in most cases the
only programming you will be required to do is to record a voice message and to tell the T2100 what number(s) to
call when the “Push for Help” button is pressed. However, the T2100 has extensive capabilities that allow you to
customize the phone to specic installation conditions.
The next section describes all of the program codes that can be programmed into the T2100. Program codes
either activate or deactivate a feature or allow entry of a program item. Program items are the numbers or
messages to be programmed and are always followed by the # key to indicate completion. The following index of
program codes indicates with angle brackets (<>) when a program item is required.
3.6 INDEX OF PROGRAM CODES
10: Record rst voice message.
The T2100 can store up to eighteen seconds of speech, which can be treated as a single long message or two
short ones (see commands 31 to 34, below). If the T2100 is programmed for either of the two message modes
(codes 32 and 34), each of their durations is limited to nine seconds. The process of recording a voice message
is very much like leaving a message on an answering machine, you speak after a beep. The di󰀨erence is that
you can set the length of the message by entering “1” after you have spoken. If you don’t do this, the phone will
record for the full nine or eighteen seconds. After you enter the 1, the new message will replay for your review.
11: Record second voice message.
This code will record a message of up to nine seconds if you have rst programmed one of the two message
settings (codes 32 and 34). If the single-message setting has been selected (default), you will hear a raucous
buzz when you enter the code “11”.
19: Transmit rmware name and version.
The name and version number of the rmware are encoded as DTMF digits and transmitted. For example,
version 1.0 of the T2100 rmware would transmit “2100*1*0”. This code is normally used for computer
installations.
20: Play back the rst voice message.
This code allows you to review the voice message after programming to verify the message, just as you would
when verifying an outgoing message on an answering machine. You must be in the programming mode to enter
this code.
21: Play back the second voice message.
This code allows verication of the second voice message. However, if the single message setting has been
selected, you will hear a raucous buzz indicating no message is available for replay.
30: Select single message (heard by agent only).
The entire voice message will be used to store a single message of up to eighteen seconds in length.
31: Select single message (heard by both caller and agent) (factory/default setting).
The entire voice memory will be used to store a single message of up to eighteen seconds in length.
32: Select two messages (second message heard by agent only).
The voice memory is used to store two nine second messages. They alternate during a button-activated call, with
the rst message being played to the agent and over the T2100 speaker, and the second message being played
only to the agent.

8
34: Select two messages (heard by both caller and agent).
The voice memory is used to store two nine second messages. They alternate during a button-activated call, with
both messages being played to the agent and over the T2100 speaker. This option is useful if messages in two
languages are required.
35: Turn on computer identier (ANI) when an emergency call is answered.
36: Turn o󰀨 computer identier (ANI) when an emergency call is answered.
38: Enable voice messages on calls to all emergency numbers dialed (factory/default setting).
39: Disable voice messages on calls to the rst emergency number.
Voice messages are not played if an emergency call is answered by the rst emergency number. This may be
used when the rst call answering location has a visual display of incoming calls, making a voice message
unnecessary.
40: Set dial mode to DTMF (factory/default setting).
DTMF means “Dual Tone Multi-Frequency”, or tone dialing.
41: Set dial mode to pulse.
This is the old-fashioned click-click-click of rotary phones.
42<digit> #: Set ring count (factory/default setting is 1).
This optional feature causes the T2100 to wait for the programmed number of rings before answering an
incoming call. It is normally used when the T2100 shares a line with another non-emergency telephone that may
be answered by a person. If the digit is 1, the T2100 will answer on the rst ring. The range is 0 to 9 rings. If the
digit is zero or omitted, the T2100 will answer on the rst ring.
43<time> #: Set ring time (factory/default setting is 30).
This is the adjustable time, in seconds, that the phone waits listening for an answer. The range is from 0 to 60
seconds, which is measured from the start of the call. However, it always listens to the rst three rings
(approximately 18 seconds) so the range is from approximately 18 seconds to 60 seconds.
44: Enable Auxiliary Output 1 on outgoing calls (factory/default setting).
This program code sets the phone so that Aux Out 1 closes when the phone is activated by pressing the “Push
for Help” button. The Aux Out 1 remains closed until the call is terminated.
45: Disable Auxiliary Output 1 on outgoing calls.
This program code sets the phone so that Aux Out 1 does not close when the phone is activated by pressing the
“Push for Help” button. In this mode, the Aux Out 1 closure can be activated by pressing the 4 key at the
receiving agent end for both incoming and outgoing calls. The AUX Out 1 contact will then remain closed until the
call is terminated.
46: Enable Aux Out 2 to echo Aux Out 1.
This program code sets the phone so that Aux Out 2 closes and opens under exactly the same stimulus
conditions as Aux Out 1.
47 <time> #: Set Aux Out 2 timer (factory/default setting is 0).
This program code allows Aux Out 2 to operate independently from Aux Out 1 and to be closed for a programmed
period of time when the 6 key is pressed at the receiving end. The programmable closure time is from 1 to 9999
seconds and Aux Out 2 remains closed for the programmed time even after the call is terminated. If xxxx is
reprogrammed to 0, Aux Out 2 closes and remains on until the call is terminated.
48: Set Aux Out 2 to momentary operation.
This program code sets the phone so that Aux Out 2 closes only during the time that the 6 key at the receiving
end is pressed.
511 <phone number> #: Load rst emergency number.
This is the rst number dialed when the “Push for Help” button is pressed. It can have from zero to twenty digits,
including “*”, which tells the T2100 to insert a two second pause. This is sometimes needed after dialing an
access code for an outside line. For ringdown systems this program item should be left empty. When the button is
activated, the T2100 will go o󰀨 hook but not dial.
4: until the end of the call
*1 for 10 minutes
*2 for 20 minutes
*3 for 30 minutes

9
512 < phone number> #: Load second emergency number (factory setting is blank).
This is the optional second number dialed by the button. It can have from zero to twenty digits, including “*”,
which tells the phone to insert a two second pause. This is sometimes needed after dialing an access code for an
outside line. Leaving this program item empty disables the second number feature.
513 < phone number> #: Load third emergency number (factory setting is blank).
This is the optional third number dialed by the button. It can have from zero to twenty digits, including “*”, which
tells the phone to insert a two second pause. This is sometimes needed after dialing an access code for an
outside line. Leaving this program item empty disables the third number.
514 < phone number> #: Load fourth emergency number (factory setting is blank).
This is the optional fourth number dialed by the button. It can have from zero to twenty digits, including “*”, which
tells the phone to insert a two second pause. This is sometimes needed after dialing an access code for an
outside line. Leaving this program item empty disables the fourth number.
55 < phone number> #: Load low battery backup warning number (factory setting is blank).
If the phone is equipped with a battery, you may program a number for the T2100 to call automatically if the
source of power is disconnected and the battery voltage drops below 5 volts for more then 5 minutes. Leaving
this program item empty will disable this feature.
56 < number> #: Load computer identier (ANI) (factory setting is blank).
This number, up to twenty digits in length, is sent out in response to a “7” entered by the receiving agent during a
call. It is normally used when the T2100 is connected to a computer for remote monitoring.
57 < number> #: Load programming password (factory setting is blank).
The password can have from zero to twenty digits. Leaving this program item empty is legal and disables
password protection, allowing you to get into the programming mode by entering only a “2#”.
58 <number> #: Load monitor password (factory/default setting is blank).
The password can have from zero to twenty digits. Leaving this program item empty is legal and disables
password protection, allowing you to get into the converse or silent monitor mode by entering only a“1#” or “4#”,
respectively.
63 <number> #: Set maximum conversation time (factory/default setting is 10 minutes).
The number you program sets the time in minutes, (from 1 to 99) that a conversation can last between the caller
and the receiving agent before an additional keypad entry by the agent must take place.
64 <number> #: Set silence timeout (factory/default setting is 0).
This feature is normally not needed and can be disabled by programming a “0”. If a silence timeout is desired, it
may range from 10 to 99 seconds. A number in the range of 1 to 6 actually means 7, since 7 seconds is the
minimum detectable silence.
65 <number> #: Set dial tone hang-up time (factory/default setting is 0).
This option is used with telephone switches that do not generate CPC at the end of a call but that revert to dial
tone instead. If it is set, the phone will terminate a call after xx seconds of continuous sound. The range is 5 to 99
seconds. Setting the number to 0 disables the feature.
Warning: This option should be used carefully (i.e., set to a long interval), since it responds to continuous sound,
regardless of pitch or any other characteristic.
66<number>#: Set fast busy hangup time (factory/default setting is 0).
This option is used with telephone switches that do not generate CPC at the end of a call but that revert to fast
busy instead. If it is set, the phone will terminate a call after XX seconds of repetitive fast busy. The range is 7 to
99 seconds. Setting the number to 0 disables the feature.
70: Set Converse mode for incoming calls to the T2100 to “Ring Through” (factory/default setting).
With this setting, the T2100 will automatically enter two way conversation mode if no keystrokes are entered after
it has answered an incoming call. Full duplex conversation can then take place.
71: Set answering mode for incoming calls to “hang up”.
With this setting, the T2100 will hang up if no keystrokes are entered after it has answered an incoming call.
72 <number> #: Set number of message repetitions (factory/default setting is 0).
This is the number of times the message is played after the agent has answered. It can vary from zero to three.
Setting it to zero stops the phone from playing voice messages automatically, but it doesn’t stop the phone from
playing voice messages in response to a DTMF keypad entry of “0” by the agent.

10
73: Enable Aux Out 1 and Aux Out 2 on non-emergency calls.
This program code allows Aux Out 1 and Aux Out 2 to be activated on calls made by pressing a non-emergency
button exactly as they are activated by pressing the “PUSH FOR HELP” button.
74: Disable Aux Out 1 and Aux Out 2 on non-emergency calls (factory/default setting).
This program code only allows Aux Out 1 and Aux Out 2 to be activated on calls made by pressing the “PUSH
FOR HELP” button.
80: Select voice answer (enables call progress monitoring) (factory/default setting).
Call progress monitoring is the process by which the phone detects speech, ringing, busy signals, etc., and uses
these to know when to abandon unsuccessful call attempts and when to play the voice message. This is an
important feature that eliminates training an agent on keypad entry codes.
81: Select tone answer (disables call progress monitoring).
This mode can be used if call progress monitoring doesn’t work properly because of noisy lines or nonstandard
exchanges. In this mode:
1. Busy signals and reorder tones are not recognized. Instead, the phone times out unsuccessful calls after thirty
seconds.
2. The voice messages begin playing as soon as the button is pushed.
3. The agent must press a tone key (a 1, 2 or 3 on the keypad) to let the phone know that the call has been
answered. After the keystroke, the voice message is played (in its entirety) normally twice, depending on the
program code (72), and two way conversation is enabled.
82: Normal CPC operation.
All CPC pulses are interpreted as ending a call.
83: Enable CPC rejection mode.
The rst CPC pulse to occur before a call is answered is ignored.
84: Disable CPC detection altogether.
This mode is normally only used when it is necessary to troubleshoot an installation.
89<time> #: Ring-back tone silence time (factory/default setting is 7 seconds).
This may be set from 7 to 99 seconds. Any number below seven is set to seven. This allows for adjustment of the
time the phone listens for a ring-back tone to verify that a valid call has been placed. This time is sometimes very
long in cellular applications.
90: Set default settings.
The T2100 is returned to its default conguration (See “default settings”, below). The voice messages and stored
telephone numbers are una󰀨ected.
3.7 FACTORY DEFAULT SETTINGS
The T2100 is shipped with the following default settings which will be su󰀩cient for most installations:
31 The voice playback is set for a single message heard by caller and agent.
36 The automatic ANI on answer is disabled.
38 If option 72 is set for a number other than zero, then the voice message will be played after any
emergency call is answered.
40 The dial mode is set to tone, rather than pulse, dialing.
42(1) The ring count is set to answer on the rst ring.
43(30) The ring time for outgoing calls is set to 30 seconds.
44 Aux Out 1 is automatic with “Push for Help” button.
47(0) Aux Out 2 is activated to end of call with keypad 6.
58 Call In password is blank.
63(10) The maximum conversation time is set to ten minutes.
64(0) The silence timeout is disabled.
65(0) Dial tone hang up detection is disabled.
66(0) Fast Busy Detection is disabled.
70 “The Converse mode for incoming calls is set to “Ring Through”.
72(0) The number of repetitions of the voice message after connection is set to 0.
74 Disable Aux Out 1 and Aux Out 2 on non-emergency calls.

11
80 “Voice Answer” is set. Enables call progress-monitoring capabilities.
82 Normal CPC detection is enabled.
89 (7) Maximum ringback tone silence time is set to seven seconds.
Note: The speaker and microphone volumes are also set to factory default 10 (normal level).
If you wish to return the T2100 to the default settings after you have programmed the phone, you can simply
program a code 90. Previously recorded voice messages and programmed phone numbers will not be a󰀨ected.
4.0 TROUBLESHOOTING GUIDE
Always visually check the phone for loose or shorted wires, physically damaged or missing components. The
phone will not work on a Digital phone line. It will only work on an Analog phone line or an Analog port from a
digital phone system.
Problem: Phone would not turn ‘ON’.
Possible Cause:
• Check power supply voltage at the J2 three pin connector (normally 12-24VDC).
• Check polarity on the J2 power connector. The 2 outer pins are negative and the center pin is positive.
• Check phone line connection (phone line plugs into the J1 connector).
• Check phone line voltage (normal C.O. line 48-52VDC or 20-35VDC – internal systems).
• Check if unit is pulling down line voltage (you should read the same as the phone line voltage).
• Open the back-box of the unit, unplug the button connector and try shorting button connection at J10 pins. If the
unit turns ‘ON’, the button is bad.
Problem: Phone dials incorrect number.
Possible Cause:
• Check number programmed into phone.
• Plug a phone in the same line as your phone and call the same number you are trying to program to see if you
can call out.
• Check to see if the phone is on a ring down line.
• Check to see if another auto dialer is on the line and remove it.
• Reprogram unit.
Problem: No sound through speaker.
Possible Cause:
• Check speaker connection (speaker plugs into the J3 connector).
• Try calling into unit and speaking to person.
• Call into the phone and program the default code “90” that will reset the speaker volume.
Problem: Noise on the line.
Possible Cause:
• Measure AC voltage on line, it should be zero.
• Try a spare pair of wires through phone cable.
• Check power supply at J2. It must be 12-24 volts isolated DC power supply.
Problem: Phone dials out but has broken communication.
Possible Cause:
• Check mounting of unit.
• Call into the phone and program the default code “90” that will reset the speaker and microphone volume.
• Check to see if person answering call is using a headset. Headsets could cause problems.

12
Problem: Phone cannot be programmed.
Possible Cause:
• Make sure you are using a touchtone phone.
• If you are using a cell phone do not stand next to the unit.
• Measure AC voltage on the phone line, should be zero volts.
• The phone will only work on an Analog phone system and not Digital.
• Contact our tech support line so we can call in and reset the password.
Problem: Phone rings busy.
Possible Cause:
• Check if other devices are on the line.
• Check voltage on phone line.
• Check polarity on phone line.
• Make sure unit is o󰀨.
• Remove our unit from the line to see if line is still busy.
Problem: Phone does not answer incoming calls.
Possible Cause:
• Check phone line connection.
• Check ring voltage (min. 65VRMS).
• Check phone line ringing with a touchtone phone.
• Check power supply at J2. It must be 12-24 Volts isolated DC power supply.
FCC Notication and Repair Information
This equipment complies with Part 15 and part 68 of the FCC Rules. Operation subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference
received, including interference that may cause undesired operation. On this equipment is a label that contains,
among other information, the FCC registration number and ringer equivalence number (REN) for this equipment.
If requested, this number must be provided to the telephone company. In compliance with those rules, you are
advised of the following:
Means of Connection:
Connection to the telephone network shall be through a standard network interface jack USOC RJ11C. These
USOC jacks must be ordered from your telephone company. FCC compliant line cords are not provided with this
equipment for connecting to the telephone company provided USOC RJ11C jacks. Use only FCC compliant line
cords and jacks for these connections. Connection to party line services is subject to state tari󰀨s. Contact the
state public utility commission, public service commission or corporate commission for information.
REN Information:
The REN is used to determine the quantity of devices that may be connected to the same telephone line.
Excessive RENs on the telephone line may result in the devices not ringing in response to incoming calls. In
most, but not all areas, the sum of RENs should not exceed ve (5). To be certain of the number of devices that
may be connected to a line, as determined by the total RENs, contact the local telephone company.

13
For products approved after July 23, 2001, the REN for this product is part of the product identier that has the
format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN
of 0.3). For earlier products, the REN is separately shown on the label.
Repair Instructions:
If you experience trouble because your equipment is malfunctioning, the FCC requires that you disconnect the
equipment from the network and not use it until the problem has been corrected. Repairs to this equipment can
only be made by the manufacturer, its authorized agents, or by others who may be authorized by the FCC. In the
event repairs are needed on this equipment, please contact your supplier of this unit.
Rights of the Local Telephone Company:
If this equipment causes harm to the telephone network, the local telephone company may discontinue your
service temporarily. If possible, they will notify you in advance. But if advance notice is not practical, you will be
notied as soon as possible. You will also be advised of your right to le a complaint with the FCC. Your local
telephone company may make changes in its facilities, equipment, operations or procedures that a󰀨ect the proper
functioning of this equipment. If they do, you will be notied in advance to give you an opportunity to maintain
uninterrupted telephone service.
If trouble is experienced with this equipment, for repair or warranty information, please contact Janus at
800-451-1460. If the equipment is causing harm to the telephone network, the telephone company may request
that you disconnect the equipment until the problem is resolved.
Connection to party line service is subject to state tari󰀨s. Contact the state public utility commission, public
service commission or corporation commission for information.
WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO EMERGENCY
NUMBERS:
1. Remain on the line and briey explain to the dispatcher the reason for the call.
2. Perform such activities in the o󰀨-peak hours, such as early morning or late evenings.
The mounting of the approved unit in the nal assembly must be made so that the approved unit is isolated from
exposure to any hazardous voltages within the assembly. Adequate separation and restraint of cables and cords
must be provided. The circuitry from the approved unit to the telephone line must be provided in wiring that
carries no other circuitry (such as PC or PR leads) unless specically allowed by the rules. PC board traces
carrying tip and ring leads shall have su󰀩cient spacing to avoid surge breakdown.
Industry Canada Notication and Repair Information
The Industry Canada (IC) label identies certied equipment. This certication means that the equipment meets
certain telecommunications network protective, operational, and safety requirements. The IC does not guarantee
the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to connect it to the facilities of the local
telecommunications company. The equipment must also be installed using an acceptable method of connection.
In some cases, the company’s inside wiring for single line individual service may be extended by means of a
certied connector assembly (telephone extension cord). The customer should be aware that compliance with the
above conditions may not prevent degradation of service in some situations.
Repairs to certied equipment should be made by the manufacturer or authorized Canadian maintenance facility
designated by the manufacturer. Any repairs or alterations made by the user to this equipment, or any equipment
malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone
lines, and internal metallic water pipe system, if present, are connect. This precaution may be particularly
important in rural areas.
CAUTION:
Users should not attempt to make such connections themselves, but should contact the appropriate electrical
inspection authority or electrician, as appropriate.

JANUS ELEVATOR
N56 W24720 N. CORPORATE CIR.
SUSSEX, WI 53225 1-800-451-1460

JANUS ELEVATOR
N56 W24720 N. CORPORATE CIR.
SUSSEX, WI 53225 1-800-451-1460