Jenn-Air JEC4530YB00 User manual

JENN-AIR_30"AND 36"(76.2CM AND 91.4CM)
TOUCHCON_L RADIANTCOOKTOP
TABLEDECUISSONRADIANTEA.COMMANDES
TACTILESJENN-AII_
DE30"ET36"(76,2CM ET91,4CM)
iii
Use&CareGuide
For questions about features, operation/performance, parts, accessories, or service in the U.S.A., call:
1-800-(JennAir) 1-800-536-6247, or visit our website at www.jennair.com.
In Canada, call: 1-800-807-6777, or visit our website at www.jennair.ca.
Guide d'utilisationetd'entretien
Au Canada, pour assistance, installation ou service, composez le 1-800-807-6777 ou visitez notre site web a www.jennair.ca.
Table of Contents/Table des matieres ................... 2
iMPORTANT: READ AND SAVE THESE iNSTRUCTiONS.
FOR RESiDENTiAL USE ONLY.
iMPORTANT : LIRE ET CONSERVER CES iNSTRUCTiONS.
POUR UTILISATION RESIDENTIELLE UNIQUEMENT.
JENN-AIR °
W10433731A

TABLEOF CONTENTS TABLEDESMATIERES
COOKTOP SAFETY ........................................................................ 2
PARTS AND FEATURES ................................................................ 4
COOKTOP CONTROLS ................................................................. 5
Dual/Triple Element ...................................................................... 6
All Off/Lock ................................................................................... 6
Keep Warm ................................................................................... 7
COOKTOP USE .............................................................................. 7
Ceramic Glass .............................................................................. 7
Home Canning ............................................................................. 8
Coo kware ..................................................................................... 8
COOKTOP CAR E............................................................................ 8
General Cleaning .......................................................................... 8
TROUBLESHOOTING .................................................................... 9
ASSISTANCE OR SERVICE ......................................................... 10
In the U.S.A................................................................................ 10
Accessories ................................................................................ 10
In Canada ................................................................................... 10
WARRANTY .................................................................................. 11
SECURITE DE LA TABLE DE CUISSON .................................... 12
PIECES ET CARACTERISTIQUES .............................................. 14
COMMANDES DE LA TABLE DE CUlSSON .............................. 15
€:lements double/triple ............................................................... 16
Arr6t/verrouillage total ................................................................ 17
Keep Warm (maintien au chaud) ............................................... 17
UTILISATION DE LA TABLE DE CUlSSON ................................ 18
Vitroceramique ........................................................................... 18
Preparation de conserves &la maison ....................................... 18
Ustensiles de cuisson ................................................................ 19
ENTRETIEN DE LA TABLE DE CUlSSON .................................. 19
Nettoyage gen6ral ...................................................................... 19
DI_PANNAGE ................................................................................. 21
ASSISTANCE OU SERVICE ......................................................... 22
Au Canada .................................................................................. 22
Accessoires ................................................................................ 22
GARANTIE ..................................................................................... 23
COOKTOP SAFETY
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety
messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word "DANGER" or "WARNING."
These words mean:
You can be killed or seriously injured if you don't immediately
follow instructions.
You can be killed or seriously injured if you don't follow
instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can
happen if the instructions are not followed.
2

IMPORTANT SAFETY INSTRUCTIONS
WARNING: To reduce the risk of fire, electrical shock,
injury to persons, or damage when using the cooktop, follow
basic precautions, including the following:
[] CAUTION: Do not store items of interest to children in
cabinets above a cooktop - Children climbing on the
cooktop to reach items could be seriously injured.
[] Proper Installation - Be sure your cooktop is properly
installed and grounded by a qualified technician.
[] Never Use Your Cooktop for Warming or Heating the
Room.
[] Do Not Leave Children Alone - Children should not be left
alone or unattended in area where cooktop is in use. They
should never be allowed to sit or stand on any part of the
cooktop.
[] Wear Proper Apparel - Loose-fitting or hanging garments
should never be worn while using the cooktop.
[] User Servicing - Do not repair or replace any part of the
cooktop unless specifically recommended in the manual. All
other servicing should be referred to a qualified technician.
[] Storage on Cooktop - Flammable materials should not be
stored near surface units.
[] Do Not Use Water on Grease Fires - Smother fire or flame
or use dry chemical or foam-type extinguisher.
[] Use Only Dry Potholders - Moist or damp potholders on
hot surfaces may result in burns from steam. Do not let
potholder touch hot heating elements. Do not use a towel
or other bulky cloth.
[] DO NOT TOUCH SURFACE UNITS OR AREAS NEAR
UNITS - Surface units may be hot even though they are
dark in color. Areas near surface units may become hot
enough to cause burns. During and after use, do not touch,
or let clothing or other flammable materials contact surface
units or areas near units until they have had sufficient time
to cool. Among those areas are the cooktop and surfaces
facing the cooktop.
[] Use Proper Pan Size - This cooktop is equipped with one
or more surface units of different size. Select utensils
having flat bottoms large enough to cover the surface unit
heating element. The use of undersized utensils will
expose a portion of the heating element to direct contact
and may result in ignition of clothing. Proper relationship of
utensil to burner will also improve efficiency.
[] Never Leave Surface Units Unattended at High Heat
Settings - Boilover causes smoking and greasy spillovers
that may ignite.
[] Glazed Cooking Utensils - Only certain types of glass,
glass/ceramic, ceramic, earthenware, or other glazed
utensils are suitable for cooktop service without breaking
due to the sudden change in temperature.
[] Utensil Handles Should Be Turned Inward and Not Extend
Over Adjacent Surface Units - To reduce the risk of burns,
ignition of flammable materials, and spillage due to
unintentional contact with the utensil, the handle of a
utensil should be positioned so that it is turned inward, and
does not extend over adjacent surface units.
[] Do Not Cook on Broken Cooktop - If cooktop should
break, cleaning solutions and spillovers may penetrate the
broken cooktop and create a risk of electric shock. Contact
a qualified technician immediately.
[] Clean Cooktop With Caution - If a wet sponge or cloth is
used to wipe spills on a hot cooking area, be careful to
avoid steam burn. Some cleaners can produce noxious
fumes if applied to a hot surface.
For units with ventilating hood -
[] Clean Ventilating Hoods Frequently - Grease should not
be allowed to accumulate on hood or filter.
[] When flaming foods under the hood, turn the fan on.
For units with coil elements -
[] Make Sure Reflector Pans or Drip Bowls Are in
Place - Absence of these pans or bowls during
cooking may subject wiring or components
underneath to damage.
[] Protective Liners - Do not use aluminum foil to line surface
unit drip bowls, except as suggested in the manual.
Improper installation of these liners may result in a risk of
electric shock, or fire.
[] Do Not Soak Removable Heating Elements - Heating
elements should never be immersed in water.
SAVE THESE INSTRUCTIONS

PARTSAND FEATURES
This manual covers different models. The cooktop you have purchased may have some or all of the items listed. The locations and
appearances of the features shown here may not match those of your model.
Control Panels
Model JE04530 (30" [77.1 cm])
A B C D
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A. Left rear touch control
B. Center rear touch control
(keep warm element)
C. QN surface indicator
D. Right rear touch control
(dual-size element)
E. Right front touch control
H G F
F. Control lock indicator
G. All off (hold 3 seconds)
H. Hot surface indicator
I. Increase/decrease
temperature touch control
J. Left front touch control
Model JE04536 (36" [91.4 cm])
A B C D
ii /
F'sq
Hot Surface Lock
• °
ii:
H G F
[]
A. Left rear touch control
(dual-size element)
B. Center rear touch control
C. ON surface indicator
D. Right rear touch control
(dual/triple-size element)
E.Right front touch control
F. Control lock indicator
G. All off (hold 3 seconds)
H. Hot surface indicator
I. Increase/decrease
temperature touch control
J. Left front touch control
Cooktop
30" (78.4 cm) Model JEC4530 shown
BCD
0
[] ...... [] E
F
A. Ceramic glass cooktop
B. Left rear surface cooking area
C. Center rear warming zone
D. Right rear surface cooking area
(with dual-size element)
E. Right front surface cooking area
F. Control panel
G. Left front surface cooking area)
H. Model and serial number plate (located
underneath cooktop on metal cabinet)

COOKTOP CONTROLS
Fire Hazard
Turn off all controls when done cooking.
Failure to do so can result in death or fire.
Use the following chart as a guide when setting heat levels.
SETTING RECOMMENDED USE
High • Start food cooking.
10 • Bring liquid to a boil.
Medium High • Hold a rapid boil.
Between 7-9 • Quickly brown or sear food.
Med • Maintain a slow boil.
6• Fry or saute foods.
The electronic touch controls offer a variety of heat settings for
optimal cooking results. When you are melting foods such as
chocolate or butter, or when proofing bread, the surface cooking
area can be set to Power Level 1 for minimal element operation.
For maximum element operation, all cooktop touch controls can
be set to High when bringing liquids to a fast and rapid boil.
Touch Power Level 10 to immediately reach the highest setting.
00oo0o0o0o
1 10
On
9
Medium Low • Cook soups, sauces and
Between 3-5 gravies.
• Stew or steam food.
Low • Provide lowest simmer/heat
Between 1-2 setting.
• Simmer (range of simmer
temperatures).
• Melt chocolate and butter
Dual/Triple Elements • Large-diameter cookware.
• Large quantities of food.
• Home canning.
IEMEMBER: When cooktop is in use, the entire cooktop I
area may become hot. I
A
Off 1
A. Power level 1light
To Use:
1. Touch the ON keypad for the desired element. The Power
Level 1 light will blink.
2. While the Power Level 1 light is blinking, touch the desired
power level on the Power Level selector bar.
4 5 6 7 8
Power level selector bar
A beep will sound each time a pad is touched. The lights for
the selected temperature setting and all lower temperatures
will glow.
NOTE: If a power level setting is not selected within
approximately 10 seconds, the element will automatically
shut off.
3. To change the temperature setting while cooking, touch the
ON keypad for the desired element and select a new Power
Level temperature on the Power Level selector bar while the
Power Level 1 light is blinking.
4. When finished cooking, touch OFF to turn off surface cooking
area(s) individually or ALL OFF to turn off all surface cooking
areas at once.
Hot Surface Indicator Light
The Hot Surface Indicator Light is located in the central area of
the control panel, above the Power Level selector bar. The Hot
Surface Indicator Light will glow as long as any surface cooking
area is too hot to touch, even after the surface cooking area(s) is
turned off.
Hot Surface Lock _:_
(-)
Surface On hold 3 sec.
If the cooktop is on when a power failure occurs, the Hot Surface
Indicator Light will remain on up to 45 minutes after the power is
restored to the cooktop.
Component Temperature Management
The cooktop regulates the temperature of the internal
components during use. The cooktop automatically reduces the
power of all the elements in use to keep the internal components
from overheating. To resume optimal cooking performance, allow
the cooktop to cool down for 30 minutes.
Surface On Indicator Light
The control panel has a Surface On indicator light. When any of
the elements are on, the light will glow.
The power level 1 light next to an element will glow when that
element is on.

Thedualandtripleelementsofferflexibilitydependingonthesize
ofthecookware.Singlesizecanbeusedinthesamewayasa
regularelement.Thedualandtriplesizescombinesingle,dual
andouterelements,andarerecommendedforlargercookware,
largequantitiesoffood,andhomecanning.
Triple Element (on some models)
Dual Element
A. Single size
B. Dual size
C. Triple size
A. Single element
B. Dual element
To Use DUAL and TRIPLE:
1. When ON is touched, all heating zones will be active. To
reduce the number of heating zones being used, touch ON
again. Power Level 1, the dual, or the dual and triple
indicators will glow to indicate if the burner will use 1,2, or 3
zones respectively. C
tl II II II II _
1 QQ00_
A.................................D_l _ T_pl_.................................B
2. While the Power Level 1 light is blinking, touch the desired
Power Level on the Power Level selector bar.
4567 8
Power level selector bar
A beep will sound each time a pad is touched. The lights for
the selected temperature setting, and all lower temperatures,
will glow.
NOTE: If a power level setting is not selected within
approximately 10 seconds, the element will automatically
shut off.
3. To change the temperature setting while cooking, touch the
ON pad for the desired element, and select a new
temperature on the Power Level Selector Bar while the Power
Level 1 light is blinking.
4. To change the burner zones being used while cooking, touch
ON once then again while the Power Level 1 light is blinking.
5. When finished cooking, touch OFF to turn off surface cooking
area(s) individually or ALL OFF to turn off all surface cooking
areas at once.
NOTE: The dual and triple elements will remember the setting
from the last time it was used and those burner areas will
automatically activate the next time ON is touched. To change
the activated burner zones, touch ON once while the Power Level
1 light is blinking.
The ALL OFF cooktop touch control turns off the downdraft
exhaust system and all surface cooking areas that are in use at
the same time.
The LOCK cooktop touch control avoids unintended use of the
surface cooking areas. When the cooktop is locked out, the
surface cooking areas cannot be turned on by the cooktop touch
controls.
To Lock Cooktop:
Touch and hold the ALL OFF keypad for 3 seconds. After
3 seconds, LOCK will glow red, indicating that the cooktop
controls are in the lockout position.
To Unlock Cooktop:
Touch and hold the ALL OFF keypad for 3 seconds.
A. Dual element light
B. Triple element light
C. Power level 10 light
6

Food Poisoning Hazard
Do not let food sit for more than one hour before or
after cooking.
Doing so can result in food poisoning or sickness.
Cover all foods with a lid or aluminum foil. Do not use plastic
wrap to cover food, as it may melt onto the cooktop surface.
When warming baked goods, allow a small opening in the cover
for moisture to escape.
Food quality may deteriorate if food is kept on the Keep Warm
function for an extended period of time. For best results, keep
food warm for no longer than 30 to 45 minutes.
A separate Keep Warm surface cooking area is available on some
models.
The Keep Warm surface cooking area can be used to keep
cooked foods warm, and may be used whether or not the other
surface cooking zones are in use. One hour is the recommended
maximum time to maintain food quality.
It is not recommended for heating cold foods. When the Keep
Warm function is in use, it will not glow red like the cooking
zones, but the indicator light will glow on the control panel.
Use only cookware and dishes recommended for oven and
cooktop use, and those that have flat bottoms to make direct
contact with the cooktop surface. Use pot holders or oven mitts
to remove cookware.
To Use the Keep Warm Surface Cooking Area (on some
models):
1. Touch ON keypad for the Keep WarmSurface cooking area.
Power Level1 light will blink.
2. Whilethe Power Level 1 light is blinking, touch the desired
power levelon the Power Levelselector bar.
1 2 3 4 S 6 7 8 9 10
3. When finished cooking, touch OFF to turn off surface cooking
area.
COOKTOP USE
The surface cooking area will glow red when an element is on.
Some parts of the surface cooking area may not glow red when
an element is on. This is normal operation. It may cycle on and off
to maintain the selected heat level.
It is normal for the surface of light colored ceramic glass to
appear to change color when surface cooking areas are hot. As
the glass cools, it will return to its original color.
Cleaning off the cooktop before and after each use will help keep
it free from stains and provide the most even heating. On
cooktops with light colored ceramic glass, soils and stains may
be more visible, and may require more cleaning and attention.
Cooktop cleaner and a cooktop scraper are recommended. For
more information, see "General Cleaning" section.
• Avoid storing jars or cans above the cooktop. Dropping a
heavy or hard object onto the cooktop could crack the
cooktop.
• To avoid damage to the cooktop, do not leave a hot lid on the
cooktop. As the cooktop cools, air can become trapped
between the lid and the cooktop, and the ceramic glass could
break when the lid is removed.
• For foods containing sugar in any form, clean up all spills and
soils as soon as possible. Allow the cooktop to cool down
slightly. Then, while wearing oven mitts, remove the spills
using a scraper while the surface is still warm. If sugary spills
are allowed to cool down, they can adhere to the cooktop
and can cause pitting and permanent marks.
• To avoid scratches, do not slide cookware or bakeware
across the cooktop. Aluminum or copper bottoms and rough
finishes on cookware or bakeware could leave scratches or
marks on the cooktop.
• Do not cook popcorn in prepackaged aluminum containers
on the cooktop. They could leave aluminum marks that
cannot be removed completely.
• To avoid damage to the cooktop, do not allow objects that
could melt, such as plastic or aluminum foil, to touch any part
of the entire cooktop.
• To avoid damage to the cooktop, do not use the cooktop as a
cutting board.
• Use cookware about the same size as the surface cooking
area. Cookware should not extend more than 1/2'(1.3 cm)
outside the area.
A. Surface cooking area
B. Cookware/canner
C. 7/2"(1.3 cm) maximum overhang
• Use flat-bottomed cookware for best heat conduction and
energy efficiency. Cookware with rounded, warped, ribbed or
dented bottoms could cause uneven heating and poor
cooking results.
• Determine flatness by placing the straight edge of a ruler
across the bottom of the cookware. While you rotate the ruler,
no space or light should be visible between it and the
cookware.
• Cookware designed with slightly indented bottoms or small
expansion channels can be used.
• Make sure the bottoms of pots and pans are clean and dry
before using them. Residue and water can leave deposits
when heated.
To avoid damage to the cooktop, do not cook foods directly
on the cooktop.

Whencanningforlongperiods,alternatetheuseofsurface
cookingareas,elementsorsurfaceburnersbetweenbatches.
Thisallowstimeforthemostrecentlyusedareastocool.
• Centerthecanneronthegrateorlargestsurfacecooking
areaorelement.Onelectriccooktops,cannersshouldnot
extendmorethan1/2"(1.3cm)beyondthesurfacecooking
areaorelement.
• Donotplacecanneron2surfacecookingareas,elementsor
surfaceburnersatthesametime.
Onceramicglassmodels,useonlyflat-bottomedcanners.
Oncoilelementmodels,theinstallationofaCanningUnitKit
isrecommended.Ifakitisnotinstalled,thelifeofthecoil
elementwillbeshortened.See"AssistanceorService"for
instructionsonhowtoorder.
• Formoreinformation,contactyourlocalagricultural
department.Companiesthatmanufacturehomecanning
productscanalsoofferassistance.
IMPORTANT:Donotleaveemptycookwareonahotsurface
cookingarea,elementorsurfaceburner.
Idealcookwareshouldhaveaflatbottom,straightsides,anda
well-fittinglidandthematerialshouldbeofmedium-to-heavy
thickness.
Roughfinishesmayscratchthecooktop.Aluminumandcopper
maybeusedasacoreorbaseincookware.However,whenused
asabasetheycanleavepermanentmarksonthecooktopor
grates.
Cookwarematerialisafactorinhowquicklyandevenlyheatis
transferred,whichaffectscookingresults.Anonstickfinishhas
thesamecharacteristicsasitsbasematerial.Forexample,
aluminumcookwarewithanonstickfinishwilltakeonthe
propertiesofaluminum.
Usethefollowingchartasaguideforcookwarematerial
characteristics.
COOKWARE CHARACTERISTICS
Aluminum • Heatsquicklyandevenly.
• Suitableforalltypesofcooking.
• Mediumorheavythicknessisbestfor
mostcookingtasks.
Cast iron
Ceramic or
Ceramic glass
• Heats slowly and evenly.
• Good for browning and frying.
• Maintains heat for slow cooking.
• Follow manufacturer's instructions.
• Heats slowly, but unevenly.
• Ideal results on low to medium heat
settings.
Copper • Heats very quickly and evenly.
Earthenware • Follow manufacturer's instructions.
• Use on low heat settings.
Porcelain • See stainless steel or cast iron.
enamel-on-steel
or cast iron
Stainless steel • Heats quickly, but unevenly.
• A core or base of aluminum or copper
on stainless steel provides even heating.
8
COOKTOP CARE
IMPORTANT: Before cleaning, make sure all controls are off and
the cooktop is cool. Always follow label instructions on cleaning
products.
Soap, water and a soft cloth or sponge are suggested first unless
otherwise noted. When cleaning the cooktop with electronic
controls, lock the controls. See "All Off/Lock" section.
STAINLESS STEEL (on some models)
To avoid damage to stainless steel surfaces, do not use soap-
filled scouring pads, abrasive cleaners, Cooktop Cleaner, steel-
wool pads, gritty washcloths or abrasive paper towels.
Cleaning Method:
Rub in direction of grain to avoid damaging.
• Stainless Steel Cleaner and Polish Part Number 31462 (not
included):
See "Assistance or Service" section to order.
• Liquid detergent or all-purpose cleaner: Rinse with clean
water and dry with soft, lint-free cloth.
• Vinegar for hard water spots.
Do not use soap-filled scouring pads, abrasive cleaners, Cooktop
Polishing Creme, steel-wool pads, gritty washcloths or some
paper towels. Damage may occur.
COOKTOP CONTROLS
To avoid damage to the cooktop controls, do not use steel wool,
abrasive cleansers or oven cleaner.
CERAMIC GLASS
To avoid damage to the cooktop, do not use steel wool, abrasive
powder cleansers, chlorine bleach, rust remover or ammonia.
Cleaning Method:
Always wipe with a clean, wet cloth or sponge and dry thoroughly
to avoid streaking and staining.
Cooktop Cleaner Part Number 31464 is recommended for regular
use to help avoid scratches, pitting and abrasions, and to
condition the cooktop. It may be ordered as an accessory. See
"Assistance or Service" section to order.
Cooktop Scraper Part Number 3183488 is also recommended for
stubborn soils, and can be ordered as an accessory. See
"Assistance or Service" section to order. The Cooktop Scraper
uses razor blades. Store razor blades out of the reach of children.
Light to moderate soil
• Paper towels or clean damp sponge:
Clean while the cooktop is still warm. You may want to wear
oven mitts while doing so.
Sugary spills (jellies, candy, syrup)
• Cooktop Scraper:
Clean while the cooktop is still warm. You may want to wear
oven mitts while doing so.
• Cooktop Polishing Creme and clean damp paper towel:
Clean as soon as cooktop has cooled down. Rub creme into
surface with a damp paper towel or soft cloth. Continue
rubbing until white film disappears.

Heavy soil, dark streaks, specks and discoloration
• Cooktop Polishing Creme or nonabrasive cleanser:
Rub product into soil with a damp paper towel or soft cloth.
Continue rubbing until white film disappears.
Burned-on soil
• Cooktop Polishing Creme and Cooktop Scraper:
Rub creme into soil with damp paper towel. Hold scraper as
flat as possible on surface and scrape. Repeat for stubborn
spots. Polish entire cooktop with creme and paper towel.
Metal marks from aluminum and copper
• Cooktop Polishing Creme:
Clean as soon as cooktop has cooled down. Rub creme into
surface with a damp paper towel or soft cloth. Continue
rubbing until white film disappears. The marks will not totally
disappear but after many cleanings become less noticeable.
Tiny scratches and abrasions
• Cooktop Polishing Creme:
Rub creme into surface with a damp paper towel or soft
cloth. Continue rubbing until white film disappears. Scratches
and abrasions do not affect cooking performance and after
many cleanings become less noticeable.
Do not use steel wool, abrasive powder cleansers, chlorine
bleach, rust remover or ammonia because damage may occur.
TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
[] ...... []
Nothing will operate r_q CZ3 ....r_q
Has ahousehold fuse blown, or has acircuit breaker
tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician. [] , ..... []
•Is the cooktop wired properly? I_ s_,t',o_o ,,_ko_
See Installation Instructions. _ _ I_
Cooktop will not operate
Is the "All Off" cooktop lockout set?
See "All Off/Lock" section
Is the cooktop beeping continuously?
Wipe debris from the control panel surface.
Has one or more burners stopped working during use?
Allow the cooktop to cool down for 30 minutes then turn the
burner on again.
Excessive heat around cookware on cooktop
•Is the cookware the proper size?
Use cookware about the same size as the surface cooking
area, element or surface burner. Cookware should not extend
more than 1/2"(1.3 cm) outside the cooking area.
•Do cooktop surfaces become hot?
REMEMBER: When cooktop is in use, the entire cooktop
area may become hot.
Cooktop has flashing lights
•Are the lights on the cooktop flashing on and off?
All cooktop control panel lights flash on and off, indicating
that one or more keys are permanently pressed.
w_-,,
•I_ . . I_ •o7o,_ •
s 4 s e 7 a 9 lo
All cooktop control panel lights Off
Follow the steps below.
1. Make sure the cooktop controls are OFE
2. Clean the cooktop touch control panel thoroughly. See
"General Cleaning" section.
3. If the cooktop lights continue to flash, disconnect power
or unplug the cooktop.
4. After 1 minute, reconnect power or plug in the cooktop.
5. If the lights continue to blink on and off, call for service.
Cooktop cooking results not what expected
Is the proper cookware being used?
See "Cookware" section.
Is the appliance level?
Level the appliance. See the Installation Instructions.
Does it appear to take longer to cook food at a certain
power level than usual, or some power levels do not
perform as well as usual?
The cooktop regulates the temperature of the internal
components and automatically reduces the power of all the
elements in use without any visual or audible feedback. Allow
the cooktop to cool down for 30 minutes to resume normal
cooking performance. See "To Use" in the "Cooktop
Controls" section.
E_A3 CZB EZB
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•IZC] • ,I_C] •
2 3 4 S 6 7 a 9 _o
All cooktop control panel lights On

ASSISTANCEOR SERVICE
Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
Cooktop Cleaner
(ceramic glass models)
Order Part Number 31464
If the problem is not due to one of the items listed in the
"Troubleshooting" section...
Call the dealer from whom your appliance was purchased, or call
Jenn-Air at 1-800-JENNAIR (1-800-536-6247) to locate an
authorized service company. When calling, please know the
purchase date and the complete model and serial number of your
appliance. Be sure to retain proof of purchase to verify warranty
status.
If the dealer or service company cannot resolve your problem,
write to:
Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Web address: www.jennair.com
Or call: 1-800-JENNAIR (1-800-536-6247)
U.S. customers using -FrY for deaf, hearing impaired or speech
impaired, call: 1-800-688-2080.
NOTE: When writing or calling about aservice problem, please
include the following information:
1. Your name, address and daytime telephone number.
2. Appliance model number and serial number.
3. Name and address of your dealer or servicer.
4. A clear description of the problem you are having.
5. Proof of purchase (sales receipt).
User's guides, service manuals and parts information are
available from Jenn-Air Brand Home Appliances, Customer
eXperience Center.
Cooktop Protectant
(ceramic glass models)
Order Part Number 31463
Cooktop Scraper
(ceramic glass models)
Order Part Number WA906B
Stainless Steel Cleaner and Polish
(stainless steel models)
Order Part Number 31462
All-Purpose Appliance Cleaner
Order Part Number 31682
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If the problem is not due to one of the items listed in the
"Troubleshooting" section...
Call the dealer from whom your appliance was purchased, or call
Jenn-Air at 1-800-807-6777 to locate an authorized service
company. When calling, please know the purchase date and the
complete model and serial number of your appliance. Be sure to
retain proof of purchase to verify warranty status.
If the dealer or service company cannot resolve your problem,
write to:
Jenn-Air Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, ON L5N 0B7
Web address: www.jennair.ca
Or call: 1-800-807-6777.
NOTE: When writing or calling about a service problem, please
include the following information:
1. Your name, address and daytime telephone number.
2. Appliance model number and serial number.
3. Name and address of your dealer or servicer.
4. A clear description of the problem you are having.
5. Proof of purchase (sales receipt).
User's guides, service manuals and parts information are
available from Jenn-Air Brand Home Appliances, Customer
eXperience Centre.
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