JK Audio Concierge 2x6 User manual

JK Audio
Concierge™2x6
Switch Core
User Guide

ii Concierge™ 2x6 Switch Core
Thank You
Thank you for purchasing the JK Audio Concierge 2x6 Switch Core. Please read
this guide for instructions on setting up and using your new product.
Getting Assistance
If you have technical or application questions,
call us M-F: 8:30am-5:00pm (CT)
In the US & Canada (Toll-Free)
800-552-8346 All other countries: 815-786-2929
Email us at:
[email protected]
Or check out our FAQ section for answers to common questions.
Limited Warranty
Concierge 2x6 is covered by a 2 year warranty to be free from defective
workmanship and materials. To obtain service, contact JK Audio by phone or
email for return authorization. Once authorized, you will carefully pack and ship
the faulty product and all accessories to us. You will pay for shipping to us and
we will pay for return back to you.
This warranty does not cover damages due to accident, weather, re, ood,
earthquake, misuse, unauthorized repairs or modications, or damages occurred
in shipping, only defective workmanship or materials.
There are no expressed or implied warranties which extend beyond the
warranty here made.
Welcome

Contents iii
Contents
Contents
Overview 1
Getting to know your Concierge™2x6 2
Getting Connected 3
Installation Options 4
Installing 8
Conguring the Concierge™ 2x6
Auto-Ring, Auto-Drop, Slave DIP Switch Controls 9
Auto-Drop & Aux Phone Control 10
Compatibility 11
Technical Information 12
Declaration of Conformity 14
FCC Compliance 15

iv Concierge™ 2x6 Switch Core
Product Registration / Firmware Updates
Your Concierge system contains many advanced features, but we are constantly
looking for ways to improve. Product Registration allows us to keep you informed
of any rmware updates that become available in the future. Concierge allows
program updates through the USB port, using simple programming instructions.
Please register your purchase by sending an email to:
[email protected]
Subject: Product Registration
Be sure to include your serial number, name, email address and mailing address.
STOP

Overview 1
Introducing the Concierge™ 2x6
The Concierge™ 2x6 switch core allows connection of two hybrids across six
phone lines. The switch matrix routes six incoming analog phone lines to either
one or two JK Audio innkeeper 1rx™ single channel Digital Hybrids, or one
innkeeper 2™ Digital Hybrid. A rmware upgrade is all that is required to make
most older model INN 1x/INN 1rx and INN 2 hybrids compatible with this new
system. See page 11 for innkeeper compatibility.
Concierge adds music on hold input, auxiliary phone integration, and intuitive
call control. The end result is a powerful, exible system featuring excellent call
screening capabilities, while allowing two studios to share the phone lines.
Two Concierge switch cores can be bridged together, providing six additional
phones lines for a 2 hybrid, 12 line system.
Up to eight Guest Module control surfaces can be added to provide remote
control of the switch matrix over CAT5 cable. Guest Modules are hot swappable
without losing calls, and feature line selection buttons that change color to
indicate call status. Guest Modules are available in GM1x6, GM2x6, and GM1x12
desktop and rack mount versions.
The smallest system consists of one Concierge switch core, one innkeeper 1rx,
and one Guest Module GM1x6 control surface.
6 Phone Line jacks
2 Hybrid Connections
Hold Audio Input
Expandable to 2 x 12 Lines
LED Line Status Indicators
Front panel DIP Switches
Auto-Ring & Auto-Drop Controls
Overview

2Concierge™ 2x6 Switch Core
Getting To Know Your Concierge™ 2x6 Switch Core
1 2 3 4 5 6
1 2
Power Auto-Drop
Bridge
1 2
HybridGM Bus
JK AudioTM
Switch Core2x6
TM
12345678910 11 12
1 2 3 4 5 6
1 2
Power Auto-Drop
Bridge
1 2
HybridGM Bus
JK AudioTM
Switch Core2x6
TM
12345678910 11 12
123456
Phone Lines
Phones
Hybrid Remote
1
Guest Modules
1/A
Phone Ports
JK Audio, Inc.
Hold Audio
Input USB
100-240 VAC
50-60 Hz, 2.5 A
2/B
Data
Level
2x6 Switch Core
TM
2
Hybrid Aux
Expansion Bus
1/A
Hybrid Aux
2/B
1 2 3 4 5 6
Line LEDs
Each phone line port features dedicated ring detect, line current detect, polarity
reversal detect, line presence, and hold circuit. Front panel LEDs indicate various
line states. A green Line LED indicates the line is o󰀨-hook and properly wired,
while a red Line LED indicates the line is o󰀨-hook but reverse wired. In most
cases, reverse wiring will not a󰀨ect system operation. The only exception is
during innkeeper 1x/1rx conferencing, where both lines are electrically bridged
together. Two lines of di󰀨erent polarity cannot be joined in a conference. It is
advised to go through each line to ensure a properly wired connection.
The Concierge front panel Line LEDs indicate when a phone line is taken o󰀨-
hook through the Concierge system. These LEDs do not indicate when a phone
line is already o󰀨-hook outside the system, or if the line is disconnected or out of
service.
Front
Back

Getting Connected 3
16 Phone Line Jacks
RJ-11C
2Row-A Phone Line to Hybrid 1
3Row-AAuxiliary Phone
4Row-B Phone Line to Hybrid 2
5Row-B Auxiliary Phone
6Expansion Bus to Second Concierge RJ-11C / RJ-45 at cable
7Hybrid Remote 1 RJ-50 at cable
8Hybrid Remote 2
9Row-A Guest Module Bus RJ-45 CAT5
10 Row-B Guest Module Bus
11 Hold Audio Input 3.5 mm
12 USB Control Port USB Type B
13 100-240 VAC Input
Getting Connected
1 2 3 4 5 6
1 2
Power Auto-Drop
Bridge
1 2
HybridGM Bus
JK AudioTM
Switch Core2x6
TM
12345678910 11 12
1 2 3 4 5 6
1 2
Power Auto-Drop
Bridge
1 2
HybridGM Bus
JK AudioTM
Switch Core2x6
TM
12345678910 11 12
123456
Phone Lines
Phones
Hybrid Remote
1
Guest Modules
1/A
Phone Ports
JK Audio, Inc.
Hold Audio
Input USB
100-240 VAC
50-60 Hz, 2.5 A
2/B
Data
Level
2x6 Switch Core
TM
2
Hybrid Aux
Expansion Bus
1/A
Hybrid Aux
2/B
7 8 9 10 11 12 13
Ports & Cable Types

4Concierge™ 2x6 Switch Core
Installation Options
Installation Options
The Concierge system is very exible, o󰀨ering many conguration options. The
number and type of hybrids and Guest Module control surfaces help determine
the system capabilities. It is best to look at your requirements rst, then choose
the right hybrids and controllers suitable for your unique installation.
The rst decision is whether you intend to conference two callers together,
putting both calls on the air simultaneously. This can be accomplished with a low
cost innkeeper 1x/1rx by allowing the system to combine two calls together into
one audio input on your console. Keep in mind that you will not be able to adjust
the level of the caller’s voices independently if one caller should prove quieter
than the other. Innkeeper 2 uses two separate digital hybrids to bring caller audio
into separate inputs on your console, while providing the necessary cross-
connections so everybody can hear each other.
If conferencing is not in your game plan, you may wish to keep it simple using
GM1x6 controllers. GM1x6 o󰀨ers all the features of the GM2x6 without the
possible confusion of monitoring the second half of the 2x6 switch core, which
may not be a part of your installation.
Whether conferencing is in you plans or not, you might want to consider a mix of
GM1x6 and GM2x6 control surfaces depending on the location. A news studio
or call screener may not need conferencing, and may be better served by the
simpler GM1x6 control surface.
The following examples show the capabilities of each hybrid:
One innkeeper 1x/1rx™ Hybrid: pg 5
Two innkeeper 1x/1rx™ Hybrids: pg 6
One innkeeper 2™ Hybrid: pg 7

Installation Options 5
One innkeeper 1x/1rx™ Hybrid
The smallest system consists of a one line hybrid and at least one GM1x6 or
GM2x6 control surface. This is the most common system assembled when there
is only one studio and one optional screener position.
One innkeeper connects to the Hybrid 1/A jacks on the Concierge, as does at
least one Guest Module. Any GM1x6 or GM2x6 controllers connected to bus
1/A will display calls on row A of the Guest Module. A second GM1x6 or GM2x6
control surface can be connected to Guest Module control bus 2/B along with an
Auxiliary phone connected to Aux Phone Port 2/B to provide an independent call
screening position. Any GM2x6 controllers connected to bus 2/B will display calls
routed to the Aux phone on row B of the Guest Module. A GM1x6 connected to
bus 2/B will display these same calls shifted up to its top row.
Installation Options
One Studio: 1 Hybrid, 6 Lines Studio+Screener: 1 Hybrid, 6 Lines
GM2X6
GM1X6 Screener
Concierge™ 2x6
innkeeper 1rx
GM1X6
Concierge™ 2X6 BUS A BUS A
BUS B
innkeeper 1rx

6Concierge™ 2x6 Switch Core
Installation Options
Two innkeeper 1x/1rx™ Hybrids
This is a typical conguration if two studios share the same six phone lines. With
two single line hybrids, one will get connected to port 1/A and one to port 2/B.
Any GM1x6 or GM2x6 controllers connected to bus 1/A will display calls on row
A of the Guest Module. Any GM2x6 controllers connected to bus 2/B will display
calls on row B of the Guest Module. A GM1x6 connected to bus 2/B will display
these same calls shifted up to its top row.
Two separate single line hybrids allow one two-caller conference on rowAwith
one audio output, and a separate two-caller conference on row B with a separate
audio output. These conferences cannot be combined.Any lines routed to hybrid
1 cannot be accessed by hybrid 2, and vice versa.
Two Studios: 2 Hybrids, 6 Lines
Studio A GM2x6
Studio B GM2x6
Concierge™ 2x6
innkeeper 1rx (2)
BUS A
2
BUS B
1