JK Audio Concierge 2x6 User manual

JK Audio, Inc. 1311 E 6th St. Sandwich, IL 60548 United States Telephone: [phone] Toll Free: 1.800.jkaudio Fax: [phone] www.jkaudio.com © 2012 JK Audio, Inc. All rights reserved.
Concierge™ 2x6
SWITCH CORE User Guide Version 5/3/12 JK Audio
SWITCH CORE
JK Audio
User Guide
Concierge™2x6

Thank You Thank you for purchasing the JK Audio Concierge 2x6 Switch Core. Please read this guide for instructions on setting up and using your new product. Getting Assistance If you have technical or application questions: In the US & Canada, call us toll free at: 800-552-8346 All other countries dial: 815-786-2929 (M-F 8:30-5:00pm Central Time Zone) Email us at: [email protected] Or, check out our FAQ section for answers to common questions. Limited Warranty Concierge 2x6 is covered by a 2 year warranty to be free from defective workmanship and materials. To obtain service, contact JK Audio by phone or email for return authorization. Once authorized, you will carefully pack and ship the faulty product and all accessories to us. You will pay for shipping to us and we will pay for return back to you. This warranty does not cover damages due to accident, weather, fire, flood, earthquake, misuse, unauthorized repairs or modifications, or damages occurred
in shipping, only defective workmanship or materials.
THERE ARE NO EXPRESSED OR IMPLIED WARRANTIES WHICH EXTEND BEYOND THE WARRANTY HERE MADE.
ii Concierge™ 2x6 Switch Core
Welcome
FCC Part 15 Compliance 15
FCC Part 15 Compliance This device complies with Part 15, Subpart B of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Changes or modifications not expressly approved by JK Audio can void the user’s authority to operate the equipment. FCC Registration Your new JK Audio product has been registered with the Federal Communications Commission (FCC). This product complies with the standards in Part 68 of the FCC rules. 1. Connection And Use With The Nationwide Telephone Network
The FCC requires that you connect this telephone equipment to the national telephone network through a USOC RJ-11C modular telephone jack. This equipment may not be used with Party Line Service or Coin Telephone Lines. This equipment is hearing aid compatible.
2. Information For The Telephone Company
Upon request from your local telephone company, you are required to provide the following information: a) The "line" to which you will connect the telephone equipment (that is, your telephone number), and b) The telephone equipment's FCC registration number. This can be found on the bottom of your telephone equipment, and, c) The ringer equivalence number (REN) for this equipment. The REN is used to determine the quantity of devices which will be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of the RENs should not exceed 5.0. To be certain of the number of devices that may be connected to the line, as determined by the total RENs, contact the local telephone company.
3. Repair Instructions
If it is determined that your telephone equipment is malfunctioning, the FCC requires that it not be used and that it be unplugged from the modular outlet until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents or by others who may be authorized by the FCC. For repair procedures, follow the instructions outlined under the warranty section of the manual.
4. Rights Of The Telephone Company
If telephone equipment is causing harm to the network, the telephone company may temporarily discontinue your telephone service. If possible, they'll notify you before they interrupt service. If advanced notice isn't practical, you'll be notified as soon as possible. You'll be given the opportunity to correct the problem, and you'll be informed of your right to file a complaint with the FCC. Your telephone company may make changes in its
facilities, equipment, operations or procedures that could affect the proper functioning of your JK Audio product. If such changes are planned, you'll be notified by your telephone company.
FCC Part 15 Compliance

14 Concierge™ 2x6 Switch Core
Declaration of Conformity
Declaration of Conformity
Manufacturer’s Name Manufacturer’s Address
JK Audio, Inc. 1311 E 6th Street
Sandwich, Illinois 60548 USA
Declares that the product:
Product Name Model Numbers
Concierge™ 2x6 Switch Core CON2X6
Conforms to the following Product Specifications:
Safety:
AS/NZS 60950.1:2011 EN 60595-1:2006/A11:2009/A1:2010 UL Standard 60950-1 2nd edition
ESD:
EN 55024:1998 EN 61000-3-2 EN 61000-3-3
Emissions:
EN 55022:1998 AS/NZS CISPR 22 (2002) FCC Part 15, Subpart B ICES-003
Telecom
AS/CA S002:2011 FCC CFR 47, Part 68 TIA-968-B, TIA-1096-A
Supplementary Information: The product herewith complies with the requirements of the following Directives and carries the CE marking accordingly:
LVD 2006/95/EC (Safety) R&TTE 1999/5/EC (Telecom) EMC 89/336/EEC (EMC) RoHS Directive 2002/95/EC
The Technical File containing supporting documentation is maintained at:
JK Audio, Inc (Corporate Headquarters) Compliance Manager 1311 E 6th Street Sandwich, Illinois 60548 USA 815-897-2929 phone [phone] fax
Contents iii
Contents
Overview 1 Getting to know your Concierge™2x6 2
Getting Connected 3 Installation Options 4 Installing 8 Configuring the Concierge™ 2x6
Auto-Ring, Auto-Drop, Slave DIP Switch Controls
9
Auto-Drop & Aux Phone Control 10 Compatibility 11 Technical Information 12 Declaration of Conformity 14 FCC Compliance 15

iv Concierge™ 2x6 Switch Core
Product Registration / Firmware Updates Your Concierge system contains many advanced features, but we are constantly looking for ways to improve. Product Registration allows us to keep you informed of any firmware updates that become available in the future. Concierge allows program updates through the USB port, using simple programming instructions. Please register your purchase by sending an email to: [email protected] Subject: Product Registration Be sure to include your serial number, name, email address and mailing address.
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Technical Information 13
Technical Information
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12 Concierge™ 2x6 Switch Core
Technical Information
Phone Lines (6) Connector RJ-11C Isolation 1500 VAC Ringer 0.5B REN
Hold Audio Line Input
Connection 3.5mm mono Impedence 20k ohms Level (-10 dBu) nom.
USB Connector Type B Standard v2.0
Power
Power 120-240 VAC, 50-60 Hz,
25 Watts max
Connector IEC320-C14
Dimensions
Size 1.75” x 7.3” x 19”
( 4.5 x 18.6 x 48.3 cm )
Weight 5.4 pounds ( 2.4 kg )
Overview 1
Introducing the Concierge™ 2x6 The Concierge™ 2x6 switch core allows connection of two hybrids across six phone lines. The switch matrix routes six incoming analog phone lines to either one or two JK Audio innkeeper 1rx™ single channel Digital Hybrids, or one innkeeper 2™ Digital Hybrid. A firmware upgrade is all that is required to make most older model INN 1x/INN 1rx and INN 2 hybrids compatible with this new system. See page 11 for innkeeper compatibility. Concierge adds music on hold input, auxiliary phone integration, and intuitive call control. The end result is a powerful, flexible system featuring excellent call
screening capabilities, while allowing two studios to share the phone lines. Two Concierge switch cores can be bridged together, providing six additional phones lines for a 2 hybrid, 12 line system. Up to eight Guest Module control surfaces can be added to provide remote control of the switch matrix over CAT5 cable. Guest Modules are hot swappable without losing calls, and feature line selection buttons that change color to indicate call status. Guest Modules are available in GM1x6, GM2x6, and GM1x12 desktop and rack mount versions. The smallest system consists of one Concierge switch core, one innkeeper 1rx, and one Guest Module GM1x6 control surface.
6 Phone Line jacks 2 Hybrid Connections Hold Audio Input Expandable to 2 x 12 Lines
LED Line Status Indicators Front panel DIP Switches Auto-Ring & Auto-Drop Controls
Overview

2Concierge™ 2x6 Switch Core
Getting To Know Your Concierge™2x6 Switch Core
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Line LEDs Each phone line port features dedicated ring detect, line current detect, polarity reversal detect, line presence, and hold circuit. Front panel LEDs indicate various line states. A green Line LED indicates the line is off-hook and properly wired, while a red Line LED indicates the line is off-hook but reverse wired. In most cases, reverse wiring will not affect system operation. The only exception is during innkeeper 1x/1rx conferencing, where both lines are electrically bridged together. Two lines of different polarity cannot be joined in a conference. It is advised to go through each line to ensure a properly wired connection. The Concierge front panel Line LEDs indicate when a phone line is taken off- hook through the Concierge system. These LEDs do not indicate when a phone line is already off-hook outside the system, or if the line is disconnected or out of service.
Front Back
Compatibility 11
Compatibility
Innkeeper Compatibility Concierge communicates with the innkeeper 1x,/1rx, or innkeeper 2 Digital Hybrid over a serial data port. Some early innkeeper models may require a firmware upgrade to become compatible. Contact [email protected] for a firmware upgrade.
Model Serial Number Status innkeeper 1x
Before IN1X01336 Not compatible
Between IN1X01336 -IN1X02185 Requires firmware update
After IN1X02185 Compatible
innkeeper 1rx
Before IN1RX01936 Not compatible
Between IN1RX01936 - IN1RX02748 Requires firmware update
After IN1RX02748 Compatible
innkeeper 2
Before IN201729 Requires firmware update
After IN201728 Compatible
Phone Line Compatibility Concierge works with standard POTS (Plain Old Telephone Service), PSTN (Public Switched Telephone Network) phone lines. The phone line ports have been tested and approved for most international POTS/PSTN line conditions, ring patterns, voltages and frequencies, as well as call disconnect signaling. Concierge also works on most analog line ports from PBX or VoIP phone systems, however these systems are not required to adhere to the specifications of the POTS/PSTN network. PBX/VoIP analog line ports may need additional settings adjustments through your system administrator or installer.

Auto-Drop Most PBX phone systems (and talk shows systems for that matter) are built on the premise that when you are done talking to one person, and you select a different line, the first caller automatically gets disconnected. In other words, you have to go through an extra step to place a call on hold. While this has the distinct advantage of allowing you to get through calls quickly, you are also more likely to accidentally lose a call. With Concierge, you have a choice:
• When Auto-Drop is ON, calls are automatically dropped after selecting a
different line, or using the Next and Previous buttons, unless you specifically put a call on hold.
• When Auto-Drop is OFF, calls are automatically put on hold after selecting a
different line, or using the Next and Previous buttons.
ATTENTION: Auto-Drop is OFF by default, it can be Enabled/Disabled by using the DIP switch panel (see page 9).
Aux Phone Control The use of a conventional telephone for call screening and dialing can be an important part of any system. Concierge Aux Phone jacks provide seamless call control, allowing the phone to become an integral part of the system. The Aux Phone takes precedence over the hybrid, similar to picking up the handset during a speakerphone call. Picking up the handset of a phone connected to an Aux Phone jack during a call, will disconnect the Hybrid and connect the Aux phone to the phone line. This is true in all cases except when using an INN2 in Conference mode, when nothing will happen until one of the two phone lines is selected. The Aux Phone will follow these basic rules: • If a phone connected to the Aux jack is off-hook before a line select button is
pressed, the line will be connected to the phone instead of the hybrid.
• If a call is routed to the hybrid and the phone is taken off-hook, the phone will
take control of the call.
• If the Aux Phone is not present, or on-hook, pressing a line select button will
connect that line to the hybrid.
• If the Aux Phone is connected to a port where no hybrid is connected, and the
phone is on-hook, pressing a line button does nothing.
• If auxiliary phones are part of your system, they should be connected to the
1/A or 2/B Phone Ports for proper system integration. Do not use external line splitters to connect an Aux phone to any other port. Do not connect an Aux phone directly to the innkeeper digital hybrid.
10 Concierge™ 2x6 Switch Core
Auto-Drop & Aux Phone Control
16 Phone Line Jacks
RJ-11C
2Row-A Phone Line to Hybrid 1 3Row-A Auxiliary Phone 4Row-B Phone Line to Hybrid 2 5Row-B Auxiliary Phone 6Expansion Bus to Second Concierge RJ-11C / RJ-45 flat cable 7Hybrid Remote 1 RJ-50 flat cable
8Hybrid Remote 2 9Row-A Guest Module Bus RJ-45 CAT5
10 Row-B Guest Module Bus
11 Hold Audio Input 3.5 mm
12 USB Control Port USB Type B 13 100-240 VAC Input
Getting Connected 3
Getting Connected
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Ports & Cable Types

4Concierge™ 2x6 Switch Core
Installation Options
Installation Options The Concierge system is very flexible, offering many configuration options. The number and type of hybrids and Guest Module control surfaces help determine the system capabilities. It is best to look at your requirements first, then choose the right hybrids and controllers suitable for your unique installation. The first decision is whether you intend to conference two callers together, putting both calls on the air simultaneously. This can be accomplished with a low cost innkeeper 1x/1rx by allowing the system to combine two calls together into one audio input on your console. Keep in mind that you will not be able to adjust the level of the caller’s voices independently if one caller should prove quieter than the other. Innkeeper 2 uses two separate digital hybrids to bring caller audio into separate inputs on your console, while providing the necessary cross- connections so everybody can hear each other. If conferencing is not in your game plan, you may wish to keep it simple using GM1x6 controllers. GM1x6 offers all the features of the GM2x6 without the possible confusion of monitoring the second half of the 2x6 switch core, which may not be a part of your installation. Whether conferencing is in you plans or not, you might want to consider a mix of GM1x6 and GM2x6 control surfaces depending on the location. A news studio or call screener may not need conferencing, and may be better served by the simpler GM1x6 control surface. The following examples show the capabilities of each hybrid: One innkeeper 1x/1rx™ Hybrid: pg 5 Two innkeeper 1x/1rx™ Hybrids: pg 6 One innkeeper 2™ Hybrid: pg 7
7Reserved 8Reserved 9Reserved
10 Guest Module Programming Mode
11 Switch Core Programming Mode
12 Accessory Enable (name TBD)
Dip Switches The Concierge™ 2x6 Switch Core is equipped with 12 slide style DIP switches located underneath the removeable cover plate on the front. Configure your Concierge by enabling or disabling features by switching between the ON and OFF positions for each DIP switch. The following chart shows each feature and it’s corresponding switch.
Auto-Drop OFF (Default):Places the current call on Hold when either a Line button,
Next, or Previous button is pressed. ON: Will drop the current call when either a Line button, Next or Previous
button is pressed, unless the call is manually placed on Hold.
Slave For 12-line systems: OFF (Default): In the ‘Off’ position, the Concierge behaves as the master
device, controlling the first 6 lines. ON:When bridging two Concierge Switch Cores, use the Expansion bus
to create a 12-Line system. Flip the Slave DIP switch to the ‘On’ position to convert Lines 1-6 to Lines 7-12 on the second Concierge Switch Core.
Ring Count 12345678
Auto-Ring 0 OFF ON OFF ON OFF ON OFF ON
Auto-Ring 1 OFF OFF ON ON OFF OFF ON ON Auto-Ring 2 OFF OFF OFF OFF ON ON ON ON
Auto Ring (Default = 1 Ring) The Auto-Ring DIP switches select the Auto Answer Ring Count whenever the Auto Answer function is enabled. The Ring Count number is controlled by a combination of the three Auto-Ring switches.
4
1-3
5
1Auto-Ring 0 2Auto-Ring 1 3Auto-Ring 2 4Auto-Drop 5Slave 6Reserved
Configuring the Concierge™ 2x6 9
Configuring the Concierge™2x6

Step 1: Phone Line Wiring Connect each phone line directly to the RJ-11 jacks on the back of the Concierge. Auxiliary phones should be connected to the 1/A or 2/B Phone Ports for proper system integration. Do not use external line splitters to connect an Aux phone. Do not connect an Aux phone to the innkeeper digital hybrid. Step 2: Hybrid Connection Two cables join each hybrid to the Concierge Switch Core. An RJ11 Modular phone cord connects the innkeeper Phone Line jack to the Concierge 1/A or 2/B Hybrid Phone Port. The remote data cable connects the innkeeper remote jack to the Concierge Hybrid Remote jack. Step 3: Guest Module Control Surfaces A maximum of four guest modules can be connected to each of the two Guest Module ports, for a system maximum of eight Guest Modules. The dual connection ports on each Guest Module allow for quick daisy-chain wiring, or you may simply run all cables back to a terminal block to allow for point-to-point wiring. The maximum distance from Concierge to the farthest Guest Module is a function of the number of Guest Modules connected, as well as the the gauge of the wire chosen. Standard 26 gauge cable can be used on runs shorter than 100 feet, but as distance and the number of units increase, you may need to consider 24 gauge CAT5 wire. While Guest Modules use standard CAT5 cable, the communications protocol is balanced differential RS-485 using a custom pinout. This is not an Ethernet connection, and should not be connected to a data hub or switch. 2x12 Expansion Two Concierge switch cores can be bridged together into a 2x12 system, providing six additional phone lines. Begin with both Concierge Switch Cores powered down. On the second Concierge, DIP switch 5 must be set to the ON position, shifting line assignment to lines 7-12. Now connect the phone and data expansion bus cables from the first unit to the second unit. Upon power-up, both units will display a green “Bridge” LED indicating that they are now properly communicating. Only GM1x12 control surfaces can be connected to a bridged system. The GM1x12 control surfaces can be connected to either the 1/A or 2/B control bus on the Master (1-6) Concierge Switch Core. All hybrid and Guest Modules connections are made through the Master Concierge unit. Only the Phone Line and Expansion Bus jacks are used on the Slave Concierge unit.
8Concierge™ 2x6 Switch Core
Installing
Installation Options 5
One innkeeper 1x/1rx™ Hybrid The smallest system consists of a one line hybrid and at least one GM1x6 or GM2x6 control surface. This is the most common system assembled when there is only one studio and one optional screener position. One innkeeper connects to the Hybrid 1/A jacks on the Concierge, as does at least one Guest Module. Any GM1x6 or GM2x6 controllers connected to bus 1/A will display calls on row A of the Guest Module. A second GM1x6 or GM2x6 control surface can be connected to Guest Module control bus 2/B along with an Auxiliary phone connected to Aux Phone Port 2/B to provide an independent call screening position. Any GM2x6 controllers connected to bus 2/B will display calls routed to the Aux phone on row B of the Guest Module. A GM1x6 connected to bus 2/B will display these same calls shifted up to its top row.
Installation Options
One Studio: 1 Hybrid, 6 Lines Studio+Screener: 1 Hybrid, 6 Lines
GM2X6
GM1X6 Screener
Concierge™ 2x6 innkeeper 1rx
GM1X6 Concierge™ 2X6 BUS A BUS A
BUS B
innkeeper 1rx

6Concierge™ 2x6 Switch Core
Installation Options
Two innkeeper 1x/1rx™ Hybrids This is a typical configuration if two studios share the same six phone lines. With two single line hybrids, one will get connected to port 1/A and one to port 2/B. Any GM1x6 or GM2x6 controllers connected to bus 1/A will display calls on row A of the Guest Module. Any GM2x6 controllers connected to bus 2/B will display calls on row B of the Guest Module. A GM1x6 connected to bus 2/B will display these same calls shifted up to its top row. Two separate single line hybrids allow one two-caller conference on row A with one audio output, and a separate two-caller conference on row B with a separate audio output. These conferences cannot be combined. Any lines routed to hybrid 1 cannot be accessed by hybrid 2, and vice versa. Two Studios: 2 Hybrids, 6 Lines
Studio A GM2x6
Studio B GM2x6
Concierge™ 2x6 innkeeper 1rx (2)
BUS A
2
BUS B
1
Installation Options 7
Installation Options
One innkeeper 2™ Hybrid While one innkeeper 2 hybrid can function as two separate hybrids as in the previous scenario, conferencing was designed primarily for a one studio application. The innkeeper 2 hybrid connects to the 1/A hybrid port. The innkeeper 2 brings row A and row B callers into the console on separate audio channels, allowing independent level control even during conferencing. Bus A can be used for the studio Guest Modules. Bus B can be used for a call screener, allowing the screener access to the second hybrid channel or second aux phone port for call screening while the studio airs calls on Bus A. Keep in mind that when Conference is selected, both Bus A and Bus B are joined together in a conference, and the screener no longer has the ability to screen calls. One innkeeper 2™ Hybrid with Two Concierge Switches This system can be expanded to 12 lines by simply adding a second Concierge™ 2x6 switch.
GM2x6
GM2x6
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BUS B
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innkeeper 2
Concierge™ 2X6 innkeeper 2
Concierge™ 2x6 GM1x12
GM1x12
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BUS B