Johnson Controls HIC2018B21S User manual

P5417051
Operation
Manual
INVERTER-DRIVEN
MULTI-SPLIT SYSTEM
HEAT PUMP
AIR CONDITIONERS
IMPORTANT:
READ AND UNDERSTAND
THIS MANUAL BEFORE
USING THIS HEAT PUMP
AIR CONDITIONER.
KEEP THIS MANUAL FOR
FUTURE REFERENCE.
Type Model
2-Way Cassette (H,Y,C)IC2018B21S
(H,Y,C)IC2024B21S

P5417051-rev.1 i
●Johnson Controls, Inc. pursues a policy of continuing improvement in design and performance in its
products. As such, Johnson Controls reserves the right to make changes at any time without prior
notice.
●Johnson Controls cannot anticipate every possible circumstance that might involve a potential hazard.
●This heat pump air conditioning unit is designed for standard air conditioning applications only. Do not
use this unit for anything other than the purposes for which it was intended.
●The installer and system specialist shall safeguard against leakage in accordance with local codes. The
following standards may be applicable, if local regulations are not available. International Organization
for Standardization: (ISO 5149 or European Standard, EN 378). No part of this manual may be
reproduced in any way without the expressed written consent of Johnson Controls.
●This heat pump air conditioning unit is operated and serviced in the United States of America and
comes with a full complement of the appropriate Safety, Dangers, Cautions, and Warnings.
●If you have questions, please contact your distributor or contractor.
●This manual provides common descriptions, basic and advanced information to maintain and service
this heat pump air conditioning unit which you operate, as well for other models.
● This heat pump air conditioning unit has been designed for a specic temperature range. For optimum
performance and long life, operate this unit within the range limits according to the table below.
●This manual should be considered as a permanent part of the air conditioning equipment and should
remain with the air conditioning equipment.
Temperature
Maximum Minimum
Cooling
Operation
Indoor 89oF DB/73oF WB (32oC DB/23oC WB) 69oF DB/59oF WB (21oC DB/15oC WB)
Outdoor 118oF DB (48oC DB) * 14oF DB (-10oC DB) *
Heating
Operation
Indoor 80oF DB (27oC DB) 59oF DB ( 15oC DB)
Outdoor 59oF WB (15oC WB) * -4oF WB (-20oC WB) *
DB: Dry Bulb, WB: Wet Bulb
* The temperature may change depending on the outdoor unit.
Important Notice

ii P5417051-rev.1
TABLE OF CONTENTS
1. Introduction .....................................................................................................................................................1
2. Safety Instructions ..........................................................................................................................................1
3. Before Operation.............................................................................................................................................6
3.1 Operating Range ....................................................................................................................................6
3.2 Efcient Use of Indoor Unit.....................................................................................................................6
3.3 Efcient Use of Cooling and Heating......................................................................................................7
4. Names of Parts and Indications for Safety Consideration ..............................................................................8
4.1 Indoor Unit..............................................................................................................................................8
4.2 Wired Controller (CIW01) .......................................................................................................................9
5. Operation Method .........................................................................................................................................10
5.1 Basic Operation....................................................................................................................................10
5.2 Cooling / Heating / Fan Operation........................................................................................................ 11
5.3 Temperature Setting .............................................................................................................................12
5.4 Fan Speed............................................................................................................................................13
5.5 Operation..............................................................................................................................................13
5.6 Louver Swing Direction ........................................................................................................................14
5.7 Individual Louver Setting ......................................................................................................................15
5.7.1 Individual Louver Settings...........................................................................................................15
5.7.2 Cancellation of Louver Setting....................................................................................................17
5.8 Motion Sensor ......................................................................................................................................18
5.8.1 Function......................................................................................................................................18
5.8.2 Details for Motion Sensor Control...............................................................................................19
5.8.3 Descriptions for Setting Functions..............................................................................................19
5.8.4 Setting the Motion Sensor ..........................................................................................................20
5.9 Automatic Heating/Cooling Operation ..................................................................................................22
5.10 Setback Operation................................................................................................................................22
6. Automatic Control .........................................................................................................................................23
7. Maintenance .................................................................................................................................................24
7.1 Maintenance.........................................................................................................................................24
7.1.1 Cleaning Air Filter .......................................................................................................................24
7.1.2 Removing, Cleaning and Attaching Air Inlet Flat Grille ...............................................................26
7.2 Maintenance Before and After Use ......................................................................................................26
8. Troubleshooting ............................................................................................................................................27
8.1 These are Not Abnormal ......................................................................................................................27
8.2 Before Contact .....................................................................................................................................28
8.3 Contact Distributor................................................................................................................................29
8.4 Alarm Codes.........................................................................................................................................30

P5417051-rev.1 1
● For details on wiring between the indoor unit and the outdoor unit, refer to the installation and maintenance
manual for the outdoor unit.
● For details on the optional decorative panel, refer to the installation and maintenance manual for the
optional decorative panel.
● For details on the optional controller, refer to the installation and maintenance manual for that optional
controller module.
● For details on each optional part, refer to the installation and maintenance manual for each optional part.
● For central controller, refer to the installation and maintenance manual for the central controller.
1. Introduction
2. Safety Instructions
Signal Words
Indicates a hazardous situation that, if not avoided, could result in death or
serious injury.
Indicates a hazardous situation that, if not avoided, could result in minor or moderate
injury.
Indicates information considered important, but not hazard-related (for example,
messages relating to property damage).
General Precautions
To reduce the risk of serious injury or death, read these instructions thoroughly
and follow all warnings or cautions included in all manuals that accompanied the
product and are attached to the unit. Refer back to these safety instructions as
needed.
● This system, including the controller, should be installed by personnel certied by Johnson Controls, Inc.
Personnel must be qualied according to local, state and national building and safety codes and regulations.
Incorrect installation could cause leaks, electric shock, re or an explosion. In areas where Seismic
Performance requirements are specied, the appropriate measures should be taken during installation
to guard against possible damage or injury that might occur in an earthquake. If the unit is not installed
correctly, injuries may occur because of a falling unit.
Read this manual carefully before working with this product.
Keep this information with the product.
Forward this manual and the warranty to the next team of installers and then users.
Ask them to keep this manual with the air conditioning unit.
(Refrigerant Piping Work) (Electrical Wiring Work) (Ref. Charge Work) (Test Run) (User)

2 P5417051-rev.1
●Use appropriate personal protective equipment (PPE), such as gloves, protective goggles and electrical
protection equipment and tools suited for electrical operation purposes.
●When transporting, be careful when picking up, moving and mounting these units. Although the controller
may be packed using plastic straps, do not use them for transporting from one location to another. Do not
stand on or put any material on the controller.
●When installing the controller cabling to the units, do not touch or adjust any safety devices inside
the indoor or outdoor units. All safety features, disengagement, and interlocks must be in place and
functioning correctly before the equipment is put into operation. If these devices are improperly adjusted
or tampered with in any way, a serious accident can occur. Never bypass or jump-out any safety device
or switch.
●Use only Johnson Controls recommended, provided as standardized, or replacement parts.
●Johnson Controls will not assume any liability for injuries or damage caused by not following steps outlined
or described in this manual. Unauthorized modications to Johnson Controls products are prohibited as
they…
◦May create hazards that could result in death, serious injury or equipment damage.
◦Will void product warranties.
◦ May invalidate product regulatory certications.
◦May violate OSHA standards.
Take the following precautions to reduce the risk of property damage.
●Do not touch the main circuit board or electronic components in the controller or remote devices. Make
sure that dust and/or steam does not accumulate on the circuit board.
●When installing the unit in a hospital or other facility where electromagnetic waves are generated from
nearby medical and/or electronic devices, be prepared for Electromagnetic Interference (EMI). Do not
install where the waves can directly radiate into the electrical box, controller cable, or controller. Inverters,
appliances, high-frequency medical equipment, and radio communications equipment may cause the unit
to malfunction. The operation of the unit may also adversely affect these same devices. Install the unit at
least 10 ft. (approximately 3m) away from such devices.
●Locate the wireless controller at a distance of at least 3 ft. (approximately 1m) between the indoor unit and
electric lighting. Otherwise, the receiver part of the unit may have difculty receiving operation commands.
●If the wired controller is installed in a location where electromagnetic radiation is generated, make sure
that the wired controller is shielded and cables are sleeved inside conduit tubing.
●If there is a source of electrical interference near the power source, install noise suppression equipment
(lter).
●During the test run, check the unit’s operation temperature. If the unit is used in an environment where
the temperature exceeds the operation boundary, it may cause severe damage. Check the operational
temperature boundary in the manual. If there is no specied temperature, use the unit within the operational
temperature boundary of 32 to 104°F (0 to 40°C).
●Read installation and appropriate user manuals for connection with PC or peripheral devices. If a warning
window appears on the PC, the product stops, does not work properly or works intermittently, immediately
stop using the equipment.
Installation Precautions
To reduce the risk of serious injury or death, the following installation precautions
must be followed.
●If the remote sensors are not used with this controller, then do not install this controller
- in a room where there is no thermostat.
- where the unit is exposed to direct sunshine or direct light.
- where the unit will be in close proximity to a heat source.
- where hot/cold air from the outdoors, or a draft from elsewhere (such as air vents, diffusers or
grilles) can affect air circulation.
- in areas with poor air circulation and ventilation.

P5417051-rev.1 3
●Perform a test run using the controller to ensure normal operation. Safety guards, shields, barriers,
covers, and protective devices must be in place while the compressor/unit is operating. During the test
run, keep ngers and clothing away from any moving parts.
After installation work for the system is completed, explain the “Safety Precautions,” use, and maintenance
of the unit to the customer according to the information in all manuals that accompanied the system. All
manuals and warranty information must be given to the user or left near the Indoor Unit.
Electrical Precautions
Take the following precautions to reduce the risk of electric shock, re or explosion
resulting in serious injury or death:.
●Only use electrical protection equipment and tools suited for this installation.
●Insulate the wired controller against moisture and temperature extremes.
● Use specied cables between units and the controller.
● Communication cabling shall be a minimum of AWG18 (0.82mm2), 2-Conductor, Stranded Copper.
Shielded cable must be considered for applications and routing in areas of high EMI and other sources
of potentially excessive electrical noise to reduce the potential for communication errors. When shielded
cabling is applied, proper bonding and termination of the cable shield is required as per Johnson Controls
guidelines. Plenum and riser ratings for communication cables must be considered per application and
local code requirements.
● This equipment can be installed with a Ground Fault Circuit Breaker (GFCI), which is a recognized measure
for added protection to a properly grounded unit. Install appropriate sized breakers/fuses/overcurrent
protection switches, and wiring in accordance with local, state and NEC codes and requirements. The
equipment installer is responsible for understanding and abiding by applicable codes and requirements.
●The polarity of the input terminals is important, so be sure to match the polarity when using contacts that
have polarity.
●Highly dangerous electrical voltages may be used in this system. Carefully refer to the wiring diagram
and these instructions when wiring. Improper connections and inadequate grounding can cause serious
injury or death.
●Before installing the controller or remote devices, ensure that the indoor and outdoor unit operation has
been stopped. Further, be sure to wait at least ve minutes before turning off the main power switch to
the indoor or outdoor units. Otherwise, water leakage or electrical breakdown may result.
● Do not open the service cover or access panel to the indoor or outdoor units without turning OFF the
main power supply. Before connecting or servicing the controller or cables to indoor or outdoor units,
open and tag all disconnect switches. Never assume electrical power is disconnected. Check with a
meter and equipment.
●Use an exclusive power supply at the controller’s rated voltage.
●Be sure to install circuit breakers (ground fault circuit interrupter, isolating switch, molded case circuit
breaker, and so forth) with the specied capacity. Ensure that the wiring terminals are tightened securely
to recommended torque specications.
●Clamp electrical wires securely with a cable band after all wiring is connected to the terminal block. In
addition, run wires securely through the wiring access channel.
●When installing the power lines, do not apply tension to the cables. Secure the suspended cables at
regular intervals, but not too tightly.
●Make sure that the terminals do not come into contact with the surface of the electrical box. If the
terminals are too close to the surface, it may lead to failures at the terminal connection.
● Do not clean with, or pour water into, the controller as it could cause electric shock and/or damage the
unit. Do not use strong detergent such as a solvent. Clean with a soft cloth.
●Check that the ground wire is securely connected. Do not connect ground wiring to gas piping, water
piping, lighting conductor, or telephone ground wiring.

4 P5417051-rev.1
Operation
● Do not insert ngers or objects into an air inlet/outlet. Injury can result from rotating fan blades or
energized electrical components.
● Do not touch the wired controller with wet hands. It can result in a malfunction of the wired controller or
an electrical shock.
● Hair spray, insecticides, lacquers, and other pressurized substances should not be used within 3.3ft (1m)
of any air conditioning unit. It can react with energized electrical components and cause re.
● Do not install the indoor unit anywhere discharge airow can pass directly toward nearby heating
equipment (space heaters). It may interfere with the combustion process in these units.
● When the indoor unit is operating in an area with heat sources, ventilate a room sufciently. Any leaked
refrigerant gases that happen to come into contact with any heat source can become toxic on contact
which can cause asphyxiation in the immediate area.
● Shut down at the main power source if the GFCI (Ground Fault Circuit Interrupter) activates frequently.
Contact your distributor or contractor immediately. Failure to act accordingly can result in serious injury
and damage to the unit.
● If you smell anything burning, shut down the unit and turn OFF the power at the main power source.
Contact the re department and your installer or electrical contractor.
● Make sure that a test for leakage of refrigerant gases has been performed. The refrigerant used for this
unit (HFC R410A), is a non-ammable, non-toxic, and odorless gas. However if refrigerant should leak
and make contact with sparks, re and toxic gas will be generated. Also, because uorocarbon is heavier
than air, it will accumulate on the oor causing asphyxiation.
● If uorocarbon gas should leak, turn OFF all heating equipment and ventilate the room immediately. Mop
or vacuum oor areas to remove residual toxic particulate.
● Do not operate indoor units with the electrical box and switch panel open and exposed. Accidental contact
with energized components can be fatal.
● Air circulation should be optimized to achieve the best distribution pattern and not settle into isolated
pockets creating an uncomfortable environment.
NOTICE

P5417051-rev.1 5
Repair / Relocation
Other
● Turn OFF all power at the main power source before performing maintenance work. Failure to do so can
result in damage to internal components with severe or fatal electrical shock.
● Insulate all electrical components and connections from exposure to moisture. Failure to do so can result
in an electrical short circuit and re.
● Do not tamper with or attempt to "repair" electrical wiring or connections. Call your installer or electrical
contractor. Serious or fatal injury can occur.
● Perform all maintenance work on a rm and stable foundation to minimize the risk of injury.
● Do not attempt to "clean" indoor unit components with liquid or powdered cleaning agents during
maintenance. Electric shock, sparks, ame, and serious or fatal injury can occur.
● System piping is charged with refrigerant and highly pressurized.
● Hold the air lter and the air inlet at grille rmly when attaching or removing it. Carelessness can result in
accident or injury.
● When cleaning the lens surface of the motion sensor, do not make unnecessary contact as it can be easily
scratched.
NOTICE
● When the air conditioner is to be repaired or transported to a new location, contact your distributor or
contractor. If the repair and the installation are not completed correctly, it may cause an electric shock or
re.

6 P5417051-rev.1
3. Before Operation
3.1 Operating Range
This heat pump air conditioner has been designed for the following temperatures. Operate the heat pump air
conditioner within this range.
Apply power to the outdoor unit(s) at least 12 hours prior to system operation to allow for preheating
of the compressor oil. Do not start the system immediately without preheating the compressor.
Otherwise, the compressor can be damaged. Check that the outdoor unit is free of ice and snow
cover. If snow covered, remove with hot water at 122°F (50°C). If hot water temperature is higher
than 122oF (50oC), it can cause damage to plastic parts.
● When the system is restarted after a shutdown longer than approximately three months, it is recommended
that the system be checked over by your service contractor.
● Turn OFF at the main switch when the system has been off for a long period of time.
If the main switch is not turned OFF, electricity is consumed because the oil heater is always energized
during periods of compressor stoppage.
NOTICE
Temperature
Maximum Minimum
Cooling
Operation
Indoor 89oF DB/73oF WB (32oC DB/23oC WB) 69oF DB/59oF WB (21oC DB/15oC WB)
Outdoor 118oF DB (48oC DB) * 14oF DB (-10oC DB) *
Heating
Operation
Indoor 80oF DB (27oC DB) 59oF DB ( 15oC DB)
Outdoor 59oF WB (15oC WB) * -4oF WB (-20oC WB) *
DB: Dry Bulb, WB: Wet Bulb
* The temperature may change depending on the outdoor unit.
3.2 Efcient Use of Indoor Unit
● Do not leave windows or doors open.
Operating efciency will be degraded.
Condensation and problems relating to it can result. (Also ventilate a room sufciently.)
● Attach a curtain or a blind to a window.
Direct sunlight is blocked so the cooling efciency is enhanced.
● Avoid using heating equipment during the cooling operation as much as possible.
Cooling efciency will be decreased. It may cause condensation and dripping.
● Use the built-in circulating fan if warm air tends to remain around the ceiling.
Comfort will be increased. Contact your distributor for details.
● Redirect airow downward if ceiling surface areas become discolored due to airborne particulate.
It is recommended that airow be redirected 35° downward.
● Turn OFF power at the main power source if the indoor unit is not being used over a prolonged
period of time.
This results in excess electrical consumption while the unit rests in standby mode.