Johnson Controls DVN 5000 Series Guide

System Drive Replacement
Instructions
Digital Vision Network
5000 Rackmount Series
September, 2011
24-10129-101 Revision –

Copyright 2011
Johnson Controls, Inc.
All Rights Reserved
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24-10129-101 Rev. – 1
DVN 5000 System Drive Replacement
This document contains confidential and proprietary information of Johnson Controls, Inc.
© 2011 Johnson Controls, Inc.
This document provides instructions for replacing the Digital Vision Network (DVN) 5000
Rackmount Series system drive provided in one of the following kits:
IMPORTANT NOTES
Information in this document is for Johnson Controls Branch office use only.
The instructions provided in this document should be performed only by a qualified
DVN technician (in Europe, technicians must be DVN-certified in case they need
to open the DVN’s case). Mishandling of the DVN by an unqualified or uncertified
individual resulting in damage to the system voids the DVN’s warranty.
If you are instructed to open the DVN during the system drive replacement process,
follow the proper shutdown procedure; then, unplug the DVN 5000 from its power
source (wall socket or UPS device) prior to opening the unit.
During the installation procedure, you may observe an error message generated by
the sstore.exe process. This does not affect DVN operation and can be ignored.
The software shipped on the system hard drive is always the latest released version.
BEFORE YOU GET STARTED
Before you begin replacing the system drive, you need to know a few things first:
1. What is the current software version installed on the unit? See “Determining the Current
DVN Software Version” on page 2.
2. Which motherboard is installed? See “Determining the Motherboard Manufacturer” on
page 2.
Table 1: DVN 5000 System Drive Replacement Kits
Product Code1
1. One per DVN
Description
DVN-SYSHDD-16 DVN 5000 Rackmount System Drive Replacement Kit (16 Channels)
DVN-SYSHDD-32 DVN 5000 Rackmount System Drive Replacement Kit (32 Channels)

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© 2011 Johnson Controls, Inc.
3. Which Redundant Array of Independent Disks (RAID) controller is installed? See
“Determining the RAID Controller Manufacturer” on page 3.
4. Does the unit have a 5-bay drive chassis, a 4-bay drive chassis, or no drive chassis
(internal drives)?
5. Will you be updating a 16-channel unit to support 32 channels? If so, how much RAM is
currently installed? See “Determining the Amount of RAM in the DVN 5000” on
page 14.
Determining the Current DVN Software Version
To determine the current DVN software version:
1. From the RemoteControl Main screen, click Setup. The Setup screen
appears.
2. Locate the software version listed on the bottom left corner of the Setup
screen.
Determining the Motherboard Manufacturer
Follow the instructions in this section to determine whether the DVN 5000 has a
BCM or Intel motherboard. You need to know this information to progress through
the upgrade.
NOTE
Johnson Controls has been shipping new DVN 5000 units with the BCM
motherboard since January, 2007.

System Drive Replacement Instructions DVN 5000 Rackmount Series
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This document contains confidential and proprietary information of Johnson Controls, Inc.
© 2011 Johnson Controls, Inc.
To determine whether the DVN 5000 has a BCM or Intel motherboard, on the back
of the DVN, verify the number of network ports: See Figure 1.
Figure 1: Determining the Motherboard Manufacturer
If the DVN has two network ports, your
DVN has a BCM motherboard.
If the DVN has one network port, your DVN
has an Intel motherboard.
Determining the RAID Controller Manufacturer
Follow the instructions in this section to determine the RAID controller
manufacturer.
NOTE
The RAID controller information may appear and then disappear quickly.
To determine the RAID controller manufacturer:
1. On the Main screen, click Shutdown.
The Shutdown button only appears when running RemoteControl locally at
the server.
2. Click Ye swhen the warning message appears.
3. Once the DVN has shut down, restart it.
4. During the initial boot sequence, information about the RAID controller
manufacturer appears:

DVN 5000 Rackmount Series System Drive Replacement Instructions
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© 2011 Johnson Controls, Inc.
The previous screen capture shows a DVN with an LSI™ RAID controller.
The previous screen capture shows a DVN with a Broadcom RAIDCore
RAID controller.
The previous screen capture shows a DVN with a Ciprico RAIDCore
RAID controller.

System Drive Replacement Instructions DVN 5000 Rackmount Series
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This document contains confidential and proprietary information of Johnson Controls, Inc.
© 2011 Johnson Controls, Inc.
The previous screen capture shows a DVN with an Adaptec RAID
controller.
UNPACKING THE EQUIPMENT
Carefully inspect the shipping container as soon as you receive it (with the delivery agent
present). Some shipping companies want to have an agent present when a damaged container
is opened. If a container is damaged, open it immediately, inspect the contents, and have the
agent make note on the shipping document. Check the purchase order against the packing
slips to ensure the order is complete. If the contents of a container are damaged in any way,
notify the carrier and your Johnson Controls representative immediately. Report any
discrepancies to your Johnson Controls representative. Save the packing materials for
possible return shipments.
Package Contents
Table 2: Package Contents
Product Code Description
DVN-SYSHDD-16
DVN-SYSHDD-32
DVN 5000 System Drive
USB flash drive with BIOS updates (DVN-BIOS)1
USB flash drive with client software and documentation
Johnson Controls 1.44-inch floppy disk with an updated RAIDCore
RAID controller BIOS2
1. Required only on DVNs with a BCM motherboard.
2. Required only on DVNs with an Intel motherboard and a RAIDCore RAID controller,
and running software Release 2.7 or earlier.

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© 2011 Johnson Controls, Inc.
Required Equipment
The following equipment is required to replace the DVN 5000 system drive:
Keyboard
Two 512 MB DDR400 SDRAM modules – may be ordered through
Johnson Controls using part number DVN-MEM (order two DVN-MEMs to
equal 1 GB of additional RAM)
NOTE
The RAM modules are required only if you are upgrading the DVN 5000 to
support more than 16 channels and the DVN has 1 GB of RAM. See
“Determining the Amount of RAM in the DVN 5000” on page 14.
CONTACT INFORMATION
When you are prompted to obtain an authorization code during the replacement process, or if
you require technical support assistance, contact the Johnson Controls Product Sales Team at
1-800-ASK-JNSN (1-800-275-5676) for 24-hour assistance in the USA, Technical Support
at 805-582-3117 (menu option 5) in the USA, or one of the following numbers for Europe:
[phone]
[phone]
Authorization codes may also be obtained by downloading the code generator
(maintenance.zip) from the following site:
ftp://cardkey:[e-mail]/cardkey-out/dvn_software/
5000.v2.10/Tools/
SYSTEM DRIVE REPLACEMENT CHECKLIST
This section provides a checklist to help you quickly replace the system drive on a
DVN 5000 Rackmount Series server. The checklist provides only the essential steps required
to replace the system drive. Detailed instructions are covered elsewhere in this document.
IMPORTANT
The checklist is intended only for qualified and experienced DVN
technicians. Mishandling of the DVN by an unqualified or inexperienced
individual resulting in damage to the system voids the DVN’s warranty.

System Drive Replacement Instructions DVN 5000 Rackmount Series
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This document contains confidential and proprietary information of Johnson Controls, Inc.
© 2011 Johnson Controls, Inc.
Getting Started
Unpack the equipment. See page 5.
Carefully inspect the equipment for damage as soon as you receive it. If the
contents of a container are damaged in any way, notify the carrier and your
Johnson Controls representative immediately. See page 5.
If you are upgrading the DVN 5000 to support more than 16 channels,
determine the current amount of RAM in the DVN. (Setup>System
Configuration>Performance – Open). See page 14.
The DVN must have a minimum of 2 GB of RAM to support more than
16 channels. Install additional RAM, if necessary. See page 14.
Verify that all coax cables are properly labeled. See page 13.
Verify that the status of each RAID drive is Normal or Ready (for DVNs with a
Broadcom® or Ciprico® RAIDCore RAID controller) or Optimal (for DVNs
with an Adaptec® RAID controller). The LSI RAID controller shows no status
when functioning properly. Messages are only shown for errors. See page 16.
Export the DVN configuration settings. (Setup>System Configuration>
Configuration Settings – Export). See page 17.
Delete the storage drive, but do not delete the allocated disk space.
(Setup>Storage Configuration). See page 19.
BCM Motherboard BIOS Update (Rackmount Models with a
BCM Motherboard Only)
Shut down the DVN. See page 32.
Insert the USB flash drive labeled DVN-BIOS into one of the DVN 5000’s
available USB ports.
Restart the DVN.
During the boot up process, press and hold the <Delete> key on your keyboard
to enter the BCM motherboard BIOS.
When prompted to enter the BIOS password, enter P001 and press <Enter>.
The password is case sensitive.
Use the arrow keys to select Advanced BIOS Features and press <Enter>.
Select Hard Disk Boot Priority and press <Enter>.
Confirm that the USB flash device is the first device the DVN will use to boot,
and press <F10>.
If the BIOS does not list the USB flash device in the first position, use the (+)
and (-) keys on your keyboard’s numeric keypad to move it to the first position.
Then press <F10>.
Press <Enter> when asked to Save to CMOS and exit (Y/N)? Y. The BIOS
update selection screen appears.

DVN 5000 Rackmount Series System Drive Replacement Instructions
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© 2011 Johnson Controls, Inc.
Press 3on your keyboard.
When the confirmation message appears, press any key to continue. Do not
switch off the DVN while the system installs the BIOS patch. Once the system
completes the BIOS patch installation, the DVN automatically restarts.
Click the Login button when it becomes highlighted and verify that you can
successfully log on to the DVN.
Remove the flash drive from the DVN.
Restart the DVN.
During the boot up process, press and hold the <Tab> key on your keyboard.
The current BCM main board BIOS version appears briefly.
Verify the system displays BIOS Version 2.10.
RAID Controller BIOS Update and Configuration
(Rackmount Models Running Software Release 2.7 or
Earlier with a RAIDCore RAID Controller Only)
Update the RAIDCore™ RAID controller BIOS. See page 23.
1. Shut down the DVN. See page 32.
2. DVNs with a BCM Motherboard Only: Insert the USB flash drive labeled
DVN-BIOS.
DVNs with an Intel® Motherboard Only: Insert the supplied floppy disk
into the DVN’s floppy drive.
3. Restart the DVN 5000 server.
4. DVNs with a BCM Motherboard Only: Enter the motherboard’s BIOS
configuration (Password: P001). Continue with steps 6-11.
5. DVNs with an Intel Motherboard Only: Follow the on-screen prompts to
update the RAIDCore RAID controller BIOS. Skip to the next check box.
6. Select the USB flash drive as the first Hard Disk Boot Priority.
7. Save and exit the BIOS configuration.
8. When prompted, press 1on your keyboard to update the RAID controller
BIOS.
9. When prompted again, press 4on your keyboard to quit.
10. When you see the command prompt, remove the USB flash drive.
11. Restart the DVN by pressing the power button on the front of the unit.
Configure the controller to boot even if the RAID is in a critical state. See
page 27.
1. Shut down and then restart the DVN.
2. During the initial boot sequence, press <CTRL-R> to enter the RAID
configuration.
3. Select Controller Options and press <Enter>.