Johnson Controls DVN 5000 Troubleshooting guide

Step
1
Step
2
□Unpack the equipment.
□Insert hard drives into drive slots as shown
below.a
□Press each drive until it clicks and the handle is
held behind the release button.a
□Connect to VGA monitor.c
□Connect mouse and keyboard.c
□Connect AC Power.d
□Connect to network.c
□Connect analog cameras.c
Step
3
□Turn on the main power on the
back of the DVN.e
□Press the power switch on the
front of the DVN.e
Main Power Switch
1
2
5
3
4
Please read before installation
23
6
4
5
3
MOUSE
□Check for damage.
□Mount the DVN in a 19‐inch rack,
if applicable, using the rack shelf
or an optional sliding rail.b
x
(back view)
6
PAGE 1
24‐10520‐14 Rev. A
Important: For complete installation instructions,
refer to the DVN 5000 Rackmount Series
Installation Guide.
0
1
2
3
System
e. See “Switching the Server On and Off” in the
DVN 5000 Rackmount Series Installation Guide
(Part Number 24‐10129‐4).
b. Refer to the DVN 5000 Storage, Shipping, and Environmental Guidelines
(Part Number 24‐10520‐22).
c. See “Cable Connections Scheme” in the DVN 5000 Rackmount Series
Installation Guide (Part Number 24‐10129‐4).
d. See “Connecting the Power” in the DVN 5000 Rackmount Series Installation
Guide (Part Number 24‐10129‐4).
a. See “Inserting the RAID Drives and System Drive in the Drive Bay” in the
DVN 5000 Rackmount Series Installation Guide (Part Number
24‐10129‐4).

Step
5
□Enter the User ID and Password.
Default User ID = admin
Default Password = <blank> (no password)
Note: Analog cameras are configured and
operate automatically.
Note: For security reasons, change the
administrative password as soon as possible.
□Configure DVN for network access.
□Set the date and time in the DVN.
□Configure network cameras.
□Configure Record Scheduler for cameras.
Please read before installation
□Click Login to log into the server.
Step
4
□Select the language and click the OK button.
□Read license conditions and click Accept.
□Select the video standard setting for your
location.
Default language is
English.
PAGE 2
24‐10520‐14 Rev. A
See “Boot Disk Failure Recovery”
in the DVN 5000 Rackmount
Series Installation Guide.
□Validate the recording. Record and play back
5 minutes of video recording.
Default IP Address: 192.168.135.145
Default Web Address: 192.168.135.145
Default Net Mask: 255.255.255.0
Default Gateway: 192.168.135.253
Troubleshooting
Issue Check
Operating system
not found due to
boot disk failure.
For more detailed troubleshooting information,
refer to the DVN 5000 Rackmount Series
Installation Guide (Part Number 24‐10129‐4) or
the DVN 5000 Software Installation and
Configuration Manual (Part Number 24‐10248‐5).
No power to unit. Power cord plugged into
proper 120/220 VAC power
outlet?
ON/OFF switch on back and
front of unit set to ON?
Cannot log into
server from client
Correct user name and
password?
Server and client running
same software version?
Can you ping server from
client?
Max. number of clients
reached?
No video from
camera
Camera powered, connected,
and properly configured?
Can you ping IP camera?
Have you tested IP camera
using manufacturer’s native
user interface?
DVN not
recording
Storage drive properly
configured?
Time schedule configured on
Record Scheduler screen?
Cameras selected to record
on the Record Scheduler
screen?
Any RAID drive error
messages in the system log?
For more information on the procedures in Step 4 and Step 5,
refer to “Server Setup Outline” in the DVN 5000 Rackmount
Series Installation Guide (Part Number 24‐10129‐4).
□Configure the storage settings.