JOYCE WELL SIP-T18 User manual

JOYCE ČR, s.r.o., Venhudova 6, 614 00 Brno, ČR, IČ: 25317571, DIČ: CZ25317571, Tel.: [phone]
Fax: +420 5
39 088
00
0
,
E
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mail: jo[email protected]z
,
Web: www.joyce.cz, www.joyce
-
energie.cz
WELL SIP-T18
English user manual

About This Guide
Thank you for choosing this Simply IP Phone which is especially designed for power
users in the office environment. It features fashionable and sleek design, abundant
telephony applications, broad interoperability with the popular 3
rd
party VoIP
products, fulfilling the VoIP deployment needs from enterprise and ITSP.
In this ser Guide, you will find everything you need to quickly use your new phone.
Be sure to verify with your system administrator that your network is prepared for
configuring your IP phone. As well, be sure to read the Packing List section in this
guide before you setting up and using the phone.
Declaration of Conformity
Hereby, it’s declared that this phone is in conformity with the
essential requirements and other relevant provisions of the CE, FCC.
CE Mark Warning
This is a class B device, in a domestic environment; this product may cause radio
interference , in which case the user may be required to take adequate measures.
WEEE Warning
To avoid the potential effects on the environment and human health
as a result of the presence of hazardous substances in electrical and
electronic equipment, end users of electrical and electronic equipment
should understand the meaning of the crossed-out wheeled bin
symbol. Do not dispose of WEEE as unsorted municipal waste and
have to collect such WEEE separately.
Tables of Contents

Getting Started..................................................................................- 1 -
Packing List ............................................................................................................................... - 1 -
Assembling the Phone................................................................................................................ - 2 -
Configuration and Registration.................................................................................................. - 4 -
Network Configuration ...................................................................................................... - 4 -
Configuring via Web Page ................................................................................................. - 6 -
Overview............................................................................................- 7 -
Keypad Instruction..................................................................................................................... - 8 -
Power Indication LED ............................................................................................................... - 9 -
User Interface............................................................................................................................. - 9 -
Customizing Your Phone................................................................- 10 -
General Settings....................................................................................................................... - 10 -
Phone Status..................................................................................................................... - 10 -
Audio Setting ............................................................................................................................- 11 -
Volume ..............................................................................................................................- 11 -
Ring Tone..........................................................................................................................- 11 -
Codec Selection.................................................................................................................- 11 -
Other Settings........................................................................................................................... - 12 -
Key as Send...................................................................................................................... - 12 -
Hot Line ........................................................................................................................... - 12 -
Dial Plan........................................................................................................................... - 12 -
Dial Now.......................................................................................................................... - 13 -
Block Out......................................................................................................................... - 14 -
Using the Basic Call Functions......................................................- 15 -
Making a call............................................................................................................................ - 15 -
Call Devices..................................................................................................................... - 15 -
Answering a call....................................................................................................................... - 15 -
Answering an incoming call............................................................................................. - 15 -
Denying an incoming call ................................................................................................ - 15 -
DND................................................................................................................................. - 15 -
Call Forward .................................................................................................................... - 15 -
During an Active Call .............................................................................................................. - 16 -
Mute................................................................................................................................. - 16 -
Call Hold.......................................................................................................................... - 16 -
Call Waiting ..................................................................................................................... - 16 -
Call Transfer..................................................................................................................... - 17 -
3-way Conference............................................................................................................ - 17 -
Voicemail ......................................................................................................................... - 17 -

Using the Advanced Phone Functions..........................................- 19 -
Account Setting........................................................................................................................ - 19 -
Network Setting ....................................................................................................................... - 19 -
VLAN Setting.................................................................................................................. - 19 -
Maintenance Tasks................................................................................................................... - 20 -
Administrator Mode......................................................................................................... - 20 -
Administrator/User Password .......................................................................................... - 20 -
Reboot.............................................................................................................................. - 21 -
Reset to Factory ............................................................................................................... - 21 -
Firmware Update.............................................................................................................. - 21 -
Recovery mode ................................................................................................................ - 22 -
Decryption........................................................................................................................ - 22 -
System Log Export........................................................................................................... - 23 -
DSS keys Configuration........................................................................................................... - 23 -
Speed Dial........................................................................................................................ - 24 -
Forward............................................................................................................................ - 24 -
DND................................................................................................................................. - 24 -
Call Return....................................................................................................................... - 24 -
Pick Up............................................................................................................................. - 25 -
Call Park........................................................................................................................... - 25 -
Voice Mail........................................................................................................................ - 25 -
DTMF .............................................................................................................................. - 26 -
Tone Settings............................................................................................................................ - 26 -
Voice ........................................................................................................................................ - 27 -
Ring.......................................................................................................................................... - 27 -
Trouble Shooting.............................................................................- 29 -

Enterprise IP Phone Getting tarted
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Getting Started
Packing List
The following components are included in your package:
 Simply IP Phone
 Phone Stand
 Power Adapter
 Handset & Handset Cord

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 Ethernet Cable
 Quick Installation Guide & Quick Reference
 CD Content
Check this list before installation to ensure that you have received each item. If you
are missing any items, contact your IP phone reseller.
Assembling the Phone
This section introduce how to assemble the phone with the components in the
packing list：
 Attach the stand;
 Connect Handset;
 Connect Network and Power.
1) Attach the tand, as shown below:

Enterprise IP Phone Getting tarted
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2) Connect Handset, as shown below:
3) Connect Network and Power
There are two ways for network and power source connections. You can either
connect the phone to the AC Power directly using the power adapter or to a PoE
compliant switch or hub. Your system administrator will advise you on which one to
use.
Note:
1. If inline power is provided, do not install AC adapter. Make sure the Ethernet
cable and switch/hub are PoE compliant.
2. The Internet Port can be also connected to Hub/Switch/IP PBX or other internet
devices.

Enterprise IP Phone Getting tarted
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Configuration and Registration
If you are administrator, you need to do some simple configuration to make the
phone work. If not, please contact with your internet administrator or service
provider for more details.
Network Configuration
The network information can be set and check by the phone operations:
1) Network configuration
1. DHCP:
Pick up the handset and dial “**88＃”, after hearing the prompt “Please enter the
value after beeping”, please input “1＃” to enable DHCP，or “0＃” to disable DHCP,
you will hear prompts “ Please hang up and wait for rebooting or continue setting after the
tone ” to indicate that the configuration is successful.. Input other characters or
numbers without #, for example input 222, you will hear prompts “Invalid setting,
please re-enter after the tone” to indicate that the configuration is failed.
2. Static IP:
IP Address: Pickup the handset and dial “**80＃”, after hearing the prompt “ Please
enter the value after beeping ”, please input the IP address ( For
example:192.168.1.56＃), you will hear prompts “ Please hang up and wait for rebooting
or continue setting after the tone ” to indicate that the configuration is successful. If the
input IP Address is not in conformity with the rules or without ＃, it will prompt
“ Invalid setting, please re-enter after the tone ” to indicate that the configuration is failed.
Subnet Mask: Pickup the handset and dial “**81＃”, after hearing the prompt
“ Please enter the value after beeping ”, please input the Subnet Mask (For
example:255.255.255.0#), you will hear prompts “ Please hang up and wait for
rebooting or continue setting after the tone ” to indicate that the configuration is
successful. If the input Subnet Mask is no in conformity with the rules or without ＃,
it will prompt “ Invalid setting, please re-enter after the tone ” to indicate that the
configuration is failed.

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Gateway: Pickup the handset and dial “**82＃”, after hearing the prompt “ Please
enter the value after beeping ”, please input the gateway (For example:192.168.1.0＃),
you will hear prompts “ Please hang up and wait for rebooting or continue setting after the
tone ” to indicate that the configuration is successful. If the input gateway is no in
conformity with the rules or without ＃, it will prompt “ Invalid setting, please re-enter
after the tone ” to indicate that the configuration is failed.
DNS1：Pickup the handset and dial “**83＃”, after hearing the prompt “ Please
enter the value after beeping ”, please input the DNS1 (For
example:202.101.103.55＃)，you will hear prompts “ Please hang up and wait for
rebooting or continue setting after the tone ” to indicate that the configuration is
successful. If the input DNS is not in conformity with the rules or without ＃, it will
prompt “ Invalid setting, please re-enter after the tone ” to indicate that the configuration
is failed.
DNS2：Pickup the handset and dial “**84＃”, after hearing the prompt “ Please
enter the value after beeping ”, please input the DNS1 (For
example:202.101.103.55＃)，you will hear prompts “ Please hang up and wait for
rebooting or continue setting after the tone ” to indicate that the configuration is
successful. If the input DNS is not in conformity with the rules or without ＃, it will
prompt “ Invalid setting, please re-enter after the tone ” to indicate that the configuration
is failed.
Note:
If the first setting is successful, the second setting fails, it will prompt” Invalid setting,
Please hang up and wait for rebooting or continue setting after the tone ”.
2) Check the Network
1. IP Address：Pickup the handset and dial “**90＃”
2. Subnet Mask：Pickup the handset and dial “**91＃”

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3. Gateway：Pickup the handset and dial “**92＃”
4. DNS1：Pickup the handset and dial “**93＃”
5. DNS2：Pickup the handset and dial “**94＃”
The default network configuration:
IP Address 192.168.0.10
S BNET_MASK 255.255.255.0
IP Address GATEWAY 192.168.0.1
Recovery Mode IP Address Server 192.168.0.5
Configuring via Web Page
Pick up the handset and dial out “**90#” to obtain the IP address of IP phone. Enter
it (for example http://192.168.3.28) into the address bar of web browser. The
default login name and password are both “admin”.
Note:
Please locate your PC in the same network segment of IP phone [phone].X) to
access the web configuration page. Please consult your system administrator for
help.
Network ettings
Choose Network->Internet Port（WAN）.
DHCP: By default the phone attempts to contact a DHCP Server in your network in
order to obtain its valid network settings, e.g. IP address, sub mask, gateway, DNS
server, etc.
Static IP Address: If your phone cannot contact a DHCP Server for any reason, you
need to enter the network settings manually via Static IP Address. Please contact
your internet administrator for more details.
Note:
sing the wrong network parameters may result in inaccessibility of your phone and
may also have an impact on your network performance. Please contact your network
administrator.
Account ettings
The phone attempts to register to the SIP server using the account/registrar data
provided by the automatic or manual initialization.
Choose Account, you will find the following parameters:
Field Description
Register Status It shows the register status of the phone.
Account Active You can choose on/off to enable/disable the account
respectively.
Display Name It is showed as Caller ID when making a phone call.
Register Name It is authenticated ID for authentication, provided by ISP.
User Name ser account information, provided by VoIP service provider.
Password It is provided by ISP for registration.

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SIP Server & Port Server for registration, provided by ISP.
Note:
Should the IP PBX (SIP registrar) require an authentication, you will be prompted to
enter the correct password. Make sure you are using the appropriate input method or
enter the password via the web user interface.
You can refer to the above “Configuring via Web Page” for the parameter details.
Overview

Enterprise IP Phone Overview
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Keypad Instruction
You can check the following list which introduces the IP phone’s keypad in details:
Hot Key
This IP phone has two hot keys, users can specify corresponding functions through
the Web I.
DTMF Keypad
se the DTMF hard keys to enter numbers, letters and special characters.
Volume Adjustment
：Adjust the volume of the handset, ring tone and signal tone;
Hard Feature Keys
：Call hold;
：Forward the current call to the third party;
：Press to dial out the last dialed number;
: Mute audio transmission locally during calls;

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Power Indication LED
Table 1 Green Light
LED tatus Description
Steady Green The account is active
Slow Blinking Green There is call on mute
Fast Blinking twice The phone is under DND/Forward status
Table 2 Red Light
LED tatus Description
Steady Red There is a new voicemail to your extension
Slow Blinking Red There is an incoming call to the device
Fast Blinking twice There is a call on hold
Table 3 Orange Light
LED tatus Description
Steady Orange Power on
Slow Blinking Orange Network unavailable, the account is not registered or
registered failed
Steady Orange pdating
User Interface
There are two ways to customize specific options on your phones:
1. Configure the network through keypad.
2. Configure through Web I; For the details, please refer to “Configuration and
Registration”.
Besides the network, other information can only be set through Web I. Please refer
to the following table for differences:
Phone options Content
tatus
--IP
--MAC
--Firmware
--Hardware
--Network
--Link Status
Phone Functions
--Forward
--Call Waiting
--DSS Keys
--Key as Send
--Hot Line
--Anonym Call
--DND
--DND Code
--Dial Plan
--Tones

Enterprise IP Phone Overview
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Basic Feature --Ring Tone
--Phone Volume
Advanced Feature
--Accounts
--Network
--Reset Factory
--Set AES Key
--Set admin PWD
--Voice
-- pgrade
Note:
The above table only indicates most of phone functions rather than all of them.
Please refer to the relating parts for more details.
User and Administrator Mode
Your phone can be used in user or administrator mode. Administrator mode is the
default setting with full configuration rights. The default administrator password is
admin.
Customizing Your Phone
General Settings
Phone Status
You can check the network status of your phone by keypad, or check the phone
status by Web interface.
To operate via the keypad, please refer to the above “Network configuration”.
To view the Phone Status via Web interface:
Open the web browsers and input the IP Address http://WAN-ip-address; Enter the
account and password (default account and password are both “admin”), choose

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Status directly to check the status.
Audio Setting
Volume
You can adjust the volume of handset/ring tone/signal tone.
To adjust the volume when you are in an active call:
When Handset mode is activated, press the Volume Adjustment Bar to adjust the
volume of signal tone to a comfortable level. When phone is idle, press it to adjust
the volume of ring tone. And during a call, press it to adjust the volume of handset.
Note:
The volume can only be set via the volume adjustment bar on the keypad.
Ring Tone
You can adjust the type and volume of the ring tone.
To change the Ring Tone Type via Web interface:
Choose Phone->Preference->Ring Type, highlight the specific one in the scroll-down
menu, click confirm button to update the change.
Codec Selection
The IP phone supports the following voice codecs:
G723_63，G722，G726-16，G726-24，G726-32，G726-40，PCMA，G729，PCM
and G723_53。
You can enable/disable the desired codecs via Web interface. Please contact your
System Administrator for more details about the codecs.
To enable/disable the codecs:
1) Choose Account->Codecs.

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2) se the navigation keys to highlight the desired one in the Enable/Disable
Codecs list, and press the / to move to the other list.
3) Click Confirm button to save the change.
Note:
Codec Selection can only be set via Web interface.
Other Settings
Key as Send
The specific button (“#” or “*”) to be activated as the send button.
To set the send key via the Web interface:
1) Choose Phone->Features->Key As Send options.
2) Highlight the specific one in the pull-down menu, then click confirm button to
save the change.
Hot Line
To set the Hot Line via the Web interface:
1) Choose Phone->Features.
2) Input the Hotline Number, and then click the Confirm button to save the change.
Dial Plan
A dial plan establishes the expected number and pattern of digits for a telephone
number. This includes country codes, access codes, area codes and all combinations
of digits dialed. For example if you set the Prefix as 0 and Replace as 0086 (Chinese
country code), when you dial 05702000 out, the number will be replaced by

Enterprise IP Phone Customizing Your Phone
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00865702000 automatically.
To set a Dial Plan via the Web interface:
1) Choose Phone->Dial Plan->Replace Rule.
2) Enter the desired Prefix and Replace.
3) Press Add button to save the changes.
4) You can also delete a specific one from the dial plan list by pressing Del button.
Note:
Please contact with your system administrator for the country/area code if you want
to set the dial plan.
Dial Now
Dial-now enables you to define the specific length of any number/letter in
advance(for example xxx), next time when users dial out the 123 whose length
matches the Dial-now rule, the phone will dial out 123 immediately without pressing
Send button.
To set a Dial Plan via the Web interface:
1) Choose Phone->Dial Plan->Dial Now.

Enterprise IP Phone Customizing Your Phone
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2) Enter the desired “x/.”
3) Press Add button to save the changes.
4) You can also delete a specific one from the dial plan list by pressing Del button.
Note:
“x” represents any one Character; “.” Represents string of characters.
Block Out
The specific phone numbers can be forbidden to be called out from your IP phone.
1) Choose Phone->Dial Plan->Block Out.
2) Enter the phone number and click Add button to save the changes, or choose the
specific one in the list, click Del button to delete the record.
3) You can not dial out the number from your IP phone unless it is removed from
the forbidden List.

Enterprise IP Phone Using the Basic Phone Functions
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Using the Basic Call Functions
Making a call
Call Devices
1) Pickup the handset, and dial the number you want to call, or
2) Press the RD button to dial out the last number you have called, or
3) Press the DSS keys which have been set as speed dial button.
Then press the SEND button to dial out if necessary.
Answering a call
Answering an incoming call
1) If you are not on another phone, lift the handset to answer it directly.
2) If you are on another call, press the Hold button to answer it.
Denying an incoming call
Press the Mute button to deny the incoming call directly.
DND
If users enable the DND function, all the incoming calls will be rejected automatically.
In idle status press Mute button, can also enable the DND feature
To configure the DND function via Web interface:
Choose Phone->DSS Key->DSS key option to do the relevant configuration. For the
details, please refer to the above configuration information.
Call Forward
This feature allows you to forward an incoming call to another phone number e.g. a
cell phone or voice mailbox.
The following call forwarding events can be configured:
 Always: Incoming calls are immediately forwarded.
 usy: Incoming calls are immediately forwarded when the phone is busy.
 No Answer : Incoming calls are forwarded when the phone is not answered
after a

Enterprise IP Phone Using the Basic Phone Functions
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specific ring times.
To configure Call Forward via Web interface:
Choose Phone->Features->Forward to do the relating changes. Please refer the
above configuration information.
During an Active Call
Mute
This function allows you to mute the microphone of the active audio device during a
call; you can not be heard by the other party. You can still hear all other parties while
mute is enabled.
To mute/resume the conversation:
Press the M TE button during a conversation to mute the call, and press it again to
get the microphone return to normal conversation.
Call Hold
This call function allows you to place an active call on hold. In this case your IP PBX
might play a melody or message to the other party while waiting. Other calls can be
received and made while having a call on hold.
To hold/resume a call:
1) Press the HOLD button to put your active call on hold.
2) During the call, there will be a "dudu.." sound for each 30 second, suggesting
that there is a call in Hold state.
3) If there is only one call on hold, press the HOLD button again to retrieve the call.
4) If there are two calls, it can only be one call on hold , press the hold button to
switch between the two calls.
Note:
When you are under the call hold status, putting down the handset, the conversation
will not be hung up, the indication LED will prompt that the conversation is still in
progress. Pick up the handset, it will resume the call automatically.
Call Waiting
This call feature allows your phone to accept other incoming calls to the extension no
matter under which circumstances.
To enable/disable Call Waiting via Web interface:
Choose Phone->Features->Call Waiting to do the relating changes.