JPL Companion User manual

USER MANUAL
JPL Companion
Digital Amplier
All-in-one
Amplier, Headset Training Adapter
and Audio Playback Device

1. Product Overview
USB Cable
PC/TEL Switch
Playback Button
Telephone Cable
Speaker Volume
Control
Mute
Button
QD Cable
(connects to headset)
Additional Headset
(Supervisor port)
Headset
Port
Mini USB
Port

1. Product Overview
Headset
Compatibility
Switch
U : Universal
P : Plantronics
Microphone Volume
Telephone Compatibility
Switch
Tone Control
(Treble / Bass)
Microphone Mute
(Supervisor)
Automatic Level
Control Switch (ALC)
Mini USB
Port
Telephone Port
Handset Port

2. Display
2.1 General Automatic Level Control
Microphone VolumeBass / Treble
Speaker / Mic
Volume
TEL / PC
2.2 Volume Control
Speaker Volume Control Microphone Volume Control
2.3 PC / TEL Mode Switch
PC MODE TEL Mode
2.4 Mute / Un-Mute
MUTE UN-MUTE
2.5 Playback Recording

3. Connect to Power
Connection to a PC is necessary to power the JPL Companion.
Plug the mini USB cable into the mini USB port on the JPL Companion,
and connect the other end of the USB cable into the USB port on your
PC. The ‘PC/TEL’ and mute indicator will blink twice.
Mini USB Port
4. Connect to a Desk Phone
Make sure that the telephone cord is plugged into the telephone
port on the JPL Companion, and then connect the other end of the
telephone cord into the headset port on the desk phone.

5. Connect to a So Phone
Make sure that the USB cable is plugged into the JPL Companion.
Press the ‘PC/TEL’ button and the PC/TEL indicator will change from
green to white.
TEL Mode: Button is Green PC Mode: Button is White
PRESS

Microphone Volume
Control
6.4 Adjust the microphone volume control on the side of the
JPL Companion.
6. Operating Guide
6.1 Press the Tel/PC button on the JPL Companion.
6.2 Adjust the telephone compatibility switch to ‘1’ or ‘2’.
The dial tone should be heard on the headset.
6.3 Make a test call to a colleague to test your speaking volume.
Telephone
Compatibility Switch
NOTE:
Make sure your PC/TEL listening volume is adjusted to max setting
on external call and then ne tune full volume range on the JPL
Companion

6.5 Adjust the speaker volume on the JPL Companion by rolling the
Speaker Volume Control.
6.6 Press the Mute button to mute the headset microphone. The Mute
indicator will be ON. To un-mute the headset microphone, press
the Mute button again. The Mute indicator will go OFF.
6. Operating Guide

7. Playing back a recorded call to a customer
1. When the ‘TEL/PC’ button is selected to ‘TEL’ mode, a 2-way
conversation can be recorded on your PC using third party soware.
This will work with any recording soware currently being used on
your PC and will enable you to playback conversations or broadcast
audio les.
2. When the ‘TEL/PC’ button is selected to ‘TEL’ mode, a pre-recorded
conversation can be heard by the customer and user by pressing
the “Playback” Button.
PRESS
An additional headset can be connected to the supervisor port on the
unit. It has the same function as the default headset. Microphone mute
switch for supervisor is located on the base of the unit.
8. Connect an additional Headset
PC/TEL Switch
Playback Button

17/10/251-24m-v1
2014/30/EU
www.jpltele.com
WARRANTY
Your JPL Telecom product has been carefully manufactured and 100% tested using high quality assured
components. It is guaranteed against faulty workmanship and materials for a period of 24 months from the date
of purchase. In the unlikely event that a failure should occur, please contact the JPL Telecom dealer from which
you purchased this product or visit www.jpltele.com and follow our product returns procedure. You will be
given a RMA number and instructions on how to return your headset.
Further help can be found on-line at www.jpltele.com on our FAQs page.
Note: Removing the factory-applied warranty label on the base of the unit will void the warranty. Specically
exempt from warranty are limited-life consumable components subject to normal wear and tear. Your statutory
rights under common law are in no way aected by this guarantee. The warranty does not cover cosmetic damage
or damage due to misuse, abuse, negligence, acts of nature, accident, disassembling or modication of, or to any
part of, the product. The warranty does not cover damage due to improper operation, maintenance or installation,
or attempted repair by anyone other than JPL Telecom. Any unauthorised repairs will void this warranty.
LIMITED WARRANTY
Consequential and incidental damages, including without limitation, loss of property and those arising from
breach of any express or implied warranty, are not the responsibility of JPL Telecom and to the extent permitted
by law, are excluded.
In accordance with its policy of progressive product design, JPL Telecom reserves the right to change product
specications without prior notice.
Repair or replacement is at the discretion of the manufacturer.
REGISTERED ADDRESS
USA Oice: JPL Telecom Holdings LLC
Box 12, Suite 310, 8910 Astronaut Blvd., Cape Canaveral, FL 32920, USA
Mexico Oice: JPL Telecom Mexico
Buon 46-604, Col. Nueva Anzures, Delg. Miguel Hidalgo C.P. 11590
UK Oice: JPL Telecom Limited
Unit 1, Church Close Business Park, Church Close, Todber, Sturminster Newton, Dorset, DT10 1JH England
Registered in England No. 5250754
(NB. For product returns, please follow instructions and returns department address provided on our website.
Returned products received at the registered addresses are likely to be returned to sender).