Jusan TaxLine IP User manual

TaxLine IP
INSTALLATION AND USER GUIDE
Version 6.2 or higher

TABLE OF CONTENTS
1
TABLE OF CONTENTS
1. INTRODUCTION ...........................................................................................3
1.1. MAIN FEATURES................................................................................................... 3
1.2. TECHNICAL SPECIFICATIONS............................................................................. 3
1.3. KEYBOARD............................................................................................................ 4
1. Description of the keyboard........................................................................................ 4
2. Scrolling through menus ............................................................................................ 4
3. Parameter programming............................................................................................ 5
1.4. SCREEN ................................................................................................................. 5
1.5. PRINTER................................................................................................................. 5
1.6. LAN ACCESS ......................................................................................................... 5
1.7. TEXT INPUT............................................................................................................ 6
2. INSTALLATION GUIDE................................................................................7
2.1. CONNECTING THE UNIT ....................................................................................... 7
1. Connection to the PBX via RS-232 ............................................................................ 7
2. Connection to the PBX via RJ45................................................................................ 8
3. Connection to power supply....................................................................................... 8
2.2. CONFIGURATION .................................................................................................. 8
2.3. GUIDED INSTALLATION........................................................................................ 9
1. Date and Time ........................................................................................................... 9
2. Costing parameters.................................................................................................... 9
3. Programming extension numbers .............................................................................10
4. Configuration of Printer parameters ..........................................................................10
5. Configuration of the IP address.................................................................................11
6. Configuration of PBX parameters..............................................................................11
7. Selecting the format..................................................................................................12
2.4. OPERATIONAL TEST ...........................................................................................12
2.5. OPTIONAL PROGRAMMING ................................................................................12
3. USER GUIDE ..............................................................................................13
3.1. GUESTS MANAGEMENT......................................................................................13
1. Check-In...................................................................................................................14
2. Check-Out.................................................................................................................14
3. Billing modes ............................................................................................................15
4. Extras .......................................................................................................................15
5. Extension status........................................................................................................16
6. Calls enquiries ..........................................................................................................16
7. Staff shift report.........................................................................................................17
8. Group options...........................................................................................................17
9. Listings .....................................................................................................................18
10. Enquiries...................................................................................................................18
11. Selection filters..........................................................................................................18
3.2. REPORTS..............................................................................................................20
1. Obtaining reports ......................................................................................................20

TABLE OF CONTENTS
2
2. Production report ......................................................................................................21
3. Production reset........................................................................................................21
3.3. SYSTEM STATUS..................................................................................................21
1. Parameters listing.....................................................................................................21
2. Department listing.....................................................................................................23
3. Trunk listing ..............................................................................................................23
4. Extension listing........................................................................................................23
4. PROGRAMMING GUIDE............................................................................24
4.1. CONFIGURATION MENU......................................................................................24
1. Organization layout...................................................................................................25
2. Programming reports ................................................................................................27
3. Costing Parameters ..................................................................................................28
4. Call Types.................................................................................................................30
5. Tariffs........................................................................................................................30
6. Extras .......................................................................................................................32
7. Configuration of PBX Parameters .............................................................................33
8. Printer Configuration.................................................................................................34
9. Customising bills.......................................................................................................35
4.2. SYSTEM PROGRAMMING....................................................................................36
1. Setting the date and time..........................................................................................36
2. Modifying the password ............................................................................................36
3. Selecting the language..............................................................................................37
4. Local Area Network...................................................................................................37
5. Save and Restore System Configuration...................................................................38
6. Reinstallation ............................................................................................................38
4.3. LAN ACCESS ........................................................................................................38
1. General Parameters..................................................................................................39
2. Ticket Configuration..................................................................................................42
3. Tariffs........................................................................................................................42
4. Reports.....................................................................................................................44
5. Log File.....................................................................................................................45
6. Erase Memory...........................................................................................................45
7. System Listing...........................................................................................................45
8. Extension Configuration............................................................................................45
9. Configuration of Departments ...................................................................................46
10. Guest Management ..................................................................................................47
APPENDIX A - DIAGNOSTIC/VERIFICATION OF PBX FORMAT ...............48
APPENDIX B - ERROR MESSAGES.............................................................51
APPENDIX C - CALL PROCESSING GENERAL INFORMATION................52
APPENDIX D - ENVIRONMENTAL INFORMATION......................................53

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1. INTRODUCTION
TaxLine IP is a stand-alone call accounting and billing system. It stores full details of
outgoing and incoming calls and thus permits the control and management of
telephone expenses.
TaxLine IP comes with an integrated keyboard and display, and connects to any PBX
via IP or serial port. The printing of tickets and reports may be local or via LAN
The unit enables the billing of telephone calls and of extra charges for the extensions
belonging to the room or booth departments, as well as the Check-in and Check-out
functions.
1.1. MAIN FEATURES
Extensions may be assigned to different categories (rooms, booths, lounges,
administration...).
Flexible programming of charges for each category with three levels of profit per
call, initial cost per call, and the VAT rate to be applied.
Billing of guest extensions upon check-out with the possibility to include other
charges (minibar, room rate, parking, etc...).
Automatic printing of tickets for booth calls.
Printing of total amounts in local currency and in Euros (or any other currency).
Production and staff shift reports
Management of administration extensions.
Check-in and check-out functions.
Customized bills and tickets with personalized headings and footnotes, and
selection of the fields to be printed.
1.2. TECHNICAL SPECIFICATIONS
Capacity: 32, 64, 128 or 256 extensions
Memory: 11,000 to 32,000 calls records
WEB interface for configuration and monitoring
Multi-language operation
PC interface for advanced programming
Dimensions/Weight: 18 x 23 x 7 cm, 1,5Kg
Output to external serial/LAN printer
Ethernet connection & 2x RS232 (PC/Printer and PABX)
Power supply : 12V, 600mA

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TaxLine IP is a stand-alone call accounting and billing system, which incorporates a
keyboard, a liquid crystal display and connectors to external devices. Each of these
components is described hereafter.
1.3. KEYBOARD
1. Description of the keyboard
KEYS:
-Return to previous menu.
-Cancel current operation without saving changes.
-Delete last character entered.
-Save changes.
-Validate and return to previous menu.
-Validate and go to next screen.
-Paper feed line by line if printer connected.
-Decimal point when entering numbers.
-Display the various choices for a parameter.
-Access some special functions (depending on the menu).
-Change between upper and lower case, display totals,
display sub-menus.
-Select a command or an option.
-Confirm a change.
-Go to next menu / option.
-Navigate within menus and options.
-Move cursor inside text.
2. Scrolling through menus
Use the keys to scroll through menus.
To access a submenu, position the cursor over it and press ENTER or directly
type its number. Press CANCEL to go back to the previous menu.
<<
>>


CANCEL
DELETE
OK
PAPER
#
ENTER

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3. Parameter programming
To define the value of a parameter, use the keys to place the cursor on
the line and press ENTER or directly type the number. The cursor flashes over
that value.
Use the keys to view the various possibilities, or the numerical
keyboard to enter a value.
To type digits in spaces generally reserved for text, press the PAPER key before
each digit.
Confirm the parameter with ENTER and go to the next one, or cancel by pressing
the CANCEL key.
Once all the parameters have been defined, press O.K. to save them or CANCEL
to undo modifications.
1.4. SCREEN
It is a liquid crystal display with 4 lines of 20 characters each. It displays the
information registered by the unit as well as the menus and parameters of the
system.
1.5. PRINTER
Any external printer with a serial interface may be connected to TaxLine IP through
the RS-232 connector labeled as printer. The character set is PC8. In case of printing
problems, check the printer instructions and make sure this character set is available.
1.6. LAN ACCESS
TaxLine IP incorporates a LAN connector for receiving data from the PBX and to
configure the unit through a web page.
The unit is delivered with a pre-assigned IP address, so that a direct connection to a
laptop is quite easy.
Connect TaxLine IP to the LAN or directly to the LAN connector of your PC.

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1.7. TEXT INPUT
Some of the unit´s functions require the input of alphabetical characters (report
names, department names, bill and ticket headings in hotel mode, currency
name...). Numeric keys enable selection of the letters printed on the keyboard.
Special characters are obtained as shown in the following table.
Use the keys for moving the cursor within the text.
Special characters:
1
Space ! “ # $ % & ‘ ( ) * + , - . / : ; < = > ? ¿ @ á é í ó ú ä ö ü ñ Ñ
3
d e f €
- Definition of headings and footnotes
The hotel mode offers editing facilities to define headings and footnotes for guest
bills, booth tickets, and staff shift reports by using the following commands:
To obtain
Press:
The screen shows:
Line feed:
0

Following line centered:
00

Following line right-justified:
000

End of text:
0000

OK Exit and save changes.
ENTER Print current text.
It is possible to enter up to 54 characters per line.

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2. INSTALLATION GUIDE
The unit incorporates a step by step installation program which enables a standard
operation of the unit to be programmed. However, all the configuration options may
later be accessed by using the programming menu.
2.1. CONNECTING THE UNIT
TaxLine IP may receive CDR from the PBX in 2 different ways:
Via a TCP/IP connection
Via the V24 (RS-232) port of the PBX
1. Connection to the PBX via RS-232
Use the supplied cable to hook up the V24 connector of your PBX to the 9 pin
connector labeled PABX which is located on the unit’s rear panel or prepare a cable
to fit your needs.
Below you will find the configuration of the unit’s 9 pin connector. The V24 connector
configuration will of course depend on the exact model of your PBX:
TaxLine IP
9 pins connector
PBX
RXD (2)
TXD (3)
DTR (4)
GND (5)
TXD
RXD
RTS
GND

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2. Connection to the PBX via RJ45
Use the cable supplied to connect TaxLine IP to the LAN. Check with the network
administrator which IP configuration is adequate for TaxLine IP. Then, enter the
Configuration/System/Local Network for the configuration of the unit.
Also, in the PBX, you should input the IP address of TaxLine IP as the destination of
the call records.
3. Connection to power supply
Connect the adapter supplied to the mains and to the POWER jack located at the
rear of the unit.
The unit must be connected to the mains in order to operate. The internal battery is
only used to power the memory, and to sustain the data and configuration in the case
of a mains failure.
2.2. CONFIGURATION
When the unit is connected to the mains for the first time, the following screen
appears:
Version Number:
TCP or RS-232 connection
mode to PBX
Ext: maximum number
of extensions
INSTALLATION
TAXLINE 6.XXX TCP
ext:128 Call:10990
TARIFF DDMMYY
Calls: maximum
number of calls
In the case of duration-based costing, indicates the
name of the tariff table present in the system and its
creation date.
If this screen does not appear, the system should be initialized again. Please refer to
the “resetting the unit” section in the Programming Guide.
Now a guided installation process shall start, allowing the unit to operate in standard
mode.

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2.3. GUIDED INSTALLATION
GUIDED INSTALLATION
1.Continue
2. Cancel
Press ENTER. The following screen appears:
LANGUAGE
Language: ENGLISH
Use the keys to select the language and confirm by pressing ENTER.
1. Date and Time
The following screen appears:
DATE AND TIME
1.Date: 01/01/00
2.Time:00:00
Press 1, enter the current date and confirm by pressing ENTER.
Press 2, enter the current time and confirm by pressing ENTER.
Press O.K. to save and go to the next screen.
Note: It is important that the dates in the unit and in the PBX are the same.
2. Costing parameters
COSTING PARAMETERS
1.COSTING: Mixed
2.TEL.: [phone]
3. PREFIX:
Press 1“Costing”, select the costing mode by pressing the keys and
confirm with ENTER.
DURATION Mode: For costing according to duration and destination.
PULSES Mode: For costing according to meter pulses.
MIXED Mode: For a combination of the two previous modes. The unit will use
meter pulses if different from 0, and otherwise calculate the
cost according to duration and destination.
Press 2 “Tel.” enter the telephone number of the installation site and confirm with
ENTER. This is the number which must be dialled to call the installation site from a
phone located in the same zone. In the case of countries with a national number,
enter the full number.

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Press 3 “Prefix” enter the area code of the installation site and confirm with
ENTER. For countries with a national number, do not fill in this field.
Press 4 “Pulse” enter the unit rate (format xxx.xx) and confirm with ENTER.
Use the PAPER key to print the decimal point.
Press 5 “Round up” enter the rounding up figure. Costs will be rounded up to the
closest multiple of the programmed number. Confirm with ENTER.
For instance: 0 to indicate no rounding up.
1 to round up to the closest integer value.
0.1 to round up to the first decimal or 0.01 to round up to the second
decimal.
Press 6: “VAT”
The VAT rate applied to telephone charges. Validate with ENTER.
Press 7 “Currency”, enter the name of the currency (six characters maximum)
and validate with ENTER.
Press O.K. to save parameters and go to next screen.
3. Programming extension numbers
EXTENSIONS
1.Insert
2.Delete
Press 1, to insert extension numbers.
Press 1, and enter the number of the first extension. Confirm with ENTER.
Press 2, and enter the number of the last extension. Confirm with ENTER.
Press 3 and enter the number of the department to which the created extensions
will be assigned. You may also use the keys to select the department.
Confirm with ENTER.
Save by pressing O.K.. Repeat to create another range of extensions. Exit by
pressing CANCEL.
4. Configuration of Printer parameters
In the following menu, you will be able to configure the printer connected to TaxLine
IP and its proper parameters (baud rate, stop bits, programming sequences, paper
cut at the end of the printouts, etc.)
PRINTER MENU
1. Printer
2. Serial
3. Compressed Sequence
4. Normal Sequence
5. Initial Sequence
6. Final Sequence
7. Flow Control √
8. Line Feeds 2

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In option 1 you may select which external printer to use.
If it is a serial printer, you may program the serial port parameters. By default:
9600, NO, 8, 1
Options 3, 4, 5 and 6 relate to the printer configuration sequences. In the final one,
you need to configure the paper cut sequence.
The flow control option is active by default
Option 8 determines the number of Line Feed at the end of tickets and reports.
5. Configuration of the IP address
In order to connect TaxLine IP to your Local Area Network, you need to assign an IP
address to the unit.
LAN MENU
1. IP address
2. Subnet Mask
3. Link Gate
6. Configuration of PBX parameters
PBX Configuration
1. RX Data: TCP
2. Speed: 9600
3. Data Bits: 8
4. Stop Bits: 1
5. Parity: NONE
6. IP Port: 21
7. IP Address
Press 1, use keys to select how the PBX sends call records to
TaxLine IP. Validate with .
- RX Data = RS232 PBX sends data through serial port.
- RX Data = TCP Client PBX is configured as TCP-Server, and you need to
program for TaxLine IP an IP address and the PBX port.
- RX Data =TCP TaxLine IP acts as SERVER, and you need to
program in the PBX the IP address of TaxLine IP and Port 21.
Press 2, use the keys to select the transmission speed. Confirm with
ENTER. Only if data received via serial port.
Transmission Speed: 300, 600, 1200, 2400, 4800, 9600, 19200, 38400, 57600 or
115200 bauds.
Press 3, use the keys to select the data bits. Confirm with ENTER.
Data Bits: 7 or 8.
Press 4, use the keys to select the stop bits. Confirm with ENTER.
Stop Bits: 1 or 2.

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Press 5, use the keys to select parity. Confirm with ENTER.
Parity: NONE, EVEN, ODD.
Press 6. Only if receiving data via TCPClient. In case of TCPServer the port is
always 21. Enter the port number used by the PBX. Validate with .
Press 7. Only if receiving data via TCPClient. Introduce the IP address of the PBX.
Validate with .
Confirm with O.K.
7. Selecting the format
FORMAT SELECTION
1.MY_PABX.LF3
Use the keys to select the PBX format. Confirm with ENTER.
The system´s main menu appears:
MAR 17/01/12 17:33
1. Guests
2. Listings
3. Configuration
2.4. OPERATIONAL TEST
Check-in a guest extension.
Make a real call with a duration of at least 30 seconds from a guest extension, and
hang up.
Check-out this extension. The unit should print an invoice. If it does not, please
refer to APPENDIX 1 “Diagnostic / Verification of PBX format”.
2.5. OPTIONAL PROGRAMMING
To complete the configuration, you may perform the following functions described in
the Programming Guide.
- Enter the names of different departments and their parameters.
- Assign the extensions to the different departments.
- Enter the profit levels for each department (with the Department Configuration
option).
- Enter the headings and footnotes for Rooms Bills and Booth Tickets.
- Define the fields included in Bills and Tickets.
- Enter the names and VAT rates for the extra charges.

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3. USER GUIDE
The configuration menu is specifically aimed at the installer and system manager. It
enables the basic and advanced programming of the unit.
It is protected by a password (default value 9999), and includes all the programmable
parameters of the system.
For further details, refer to the Programming Guide or contact your supplier.
MAIN MENU
|
|
|
1. Guests
2. Listings
3. Configuration
1. Guests
2. Listings
3. Configuration
1. Guests
2. Listings
3. Configuration
|
|
|
1. Check-in
2. Check-out
3. Bill
4. Extras
5. Status
6. Enquiry
7. Staff shift
8. Global options
9. Extension listing
1. Enquiries
2. Reports
3. Production
4. Production reset
5. System
1. Organization
2. Reports (*)
3. Costing
4. PABX
5. Printer
6. Bills
7. System
3.1. GUESTS MANAGEMENT
Once created, the extensions may be assigned to the different departments. During
system programming, the organization’s layout is defined.
There are three types of departments (or categories): Guest rooms, Booths and
Administration.
Rooms/Booths:
Room or booth extensions are handled from the Guest menu and their calls can
be billed.
Room extensions are billed through a check-out command on the reception
telephone (or from the unit if it is not interactive with the telephone system).
Booth Extensions automatically generate a ticket after each call.
Example: A room department may be called Rooms or Lounges. A booth
department may be called Pool or Bar.
Administration:
The administration extensions cannot be billed and are not managed from the
“Guests” menu.
Example: An administration department may be called Reception, Kitchen or
Reservations.

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Note:
The Guests menu only deals with room and booth extensions. If you enter an
extension number assigned to an administration department, the system will inform
you that this extension cannot be billed.
1. Check-In
1. Guests
2. Listings
3. Configuration
1. Check-In
2. Check-Out
3. Bill
...
Check-in is done upon arrival of the guest. Enter the extension number, followed by
ENTER. The following results are obtained:
The room acquires the “occupied” status.
If integrated with the PBX, a check-in ticket may be printed showing the extension
number and the date and time of check-in.
If at check-in time, call charges or extras are assigned to the extension and they
have not been billed, the unit offers the following options:
- Select 1. Assign: To include these expenses on the next bill for this extension.
- Select 2. Ignore: To include on the next bill only the charges following Check-in.
2. Check-Out
1. Guests
2. Listings
3. Configuration
1. Check-In
2. Check-Out
3. Bill
...
The check-out is done when the guest leaves.
The check-out generates the printout of a bill for all the phone calls made from the
extension which have not been billed, as well as other extra charges assigned to the
extension.
The check-out may be done either from the reception telephone if there is
interactivity between the telephone system and the unit, or from the unit itself.
In the first case, please follow the instructions from your Telephone system User
Manual.
In the second case, please select the Check-out option in the unit, enter the
extension number and press ENTER.
In both cases, the following results are obtained:
The room acquires the “vacant” status.
A bill is issued including all guest charges (calls and extras) not yet billed.

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3. Billing modes
1. Guests
2. Listings
3. Configuration
1. Check-In
2. Check-Out
3. Bill
...
Booth or room type departments may be billed automatically or on demand. By
default, booth extensions are billed automatically after each call and room extensions
are billed at check-out. The billing method is chosen during the programming phase.
Automatic billing
When the Autoticket mode is active a billing ticket is automatically produced after
each call.
If Autoticket mode is not active, billing is obtained on demand as explained in the
next section.
By default, Autoticket mode is active for booth extensions and not active for room
extensions.
Manual billing
This function concerns the billing of extensions belonging to room or booth
departments for which the Autoticket parameter is not active. It does not produce
a check-out. Therefore, its use is recommended when the guest is to be billed, but
stays in the hotel.
It is a manual billing, i.e. made upon request.
Enter the extension number to print a bill charging the guest for all his/her calls and
extras.
If you try to bill manually an extension for which Autoticket mode is active, the
message “Extension without charge” appears indicating that the calls and extras
have already been billed.
Note:
The items which appear on bills and tickets as well as the headings and footnotes
are set during installation. To modify them, please refer to the unit´s description
section (“Text Input”) and to the programming guide.
4. Extras
1. Guests
2. Listings
3. Configuration
…
2. Check-Out
3. Bill
4. Extras
...
Additional expenses may be charged to the extensions at any time. These extras
appear on the bills after the telephone charges. The total amount of the bill is the
sum of the telephone charges and the extras.

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The unit handles up to 20 types of extras, which may be defined by their name and
the VAT rate applicable (see Programming Guide).
Enter the extension number.
Use the keys to select the type of extra.
Select Amount, press ENTER and enter the amount.
Press OK to validate and repeat the procedure to add another extra.
5. Extension status
1. Guests
2. Listings
3. Configuration
…
3. Bill
4. Extras
5. Status
...
To view and/or change the status of a room or booth extension, type its number. The
screen displays:
Status: Occupied (if checked-in) / Vacant (if checked-out).
If an asterisk appears, it means that the credit limit has been reached.
Limit: A default credit limit may have been defined at programming time but it
can be modified, or set to “UNLIMITED” using the keys.
This limit is generally for indicative purposes only. Exceeding the limit
only blocks the extension in the case of a PABX interactive Check-
in/Check-out.
Charge: The total amount of the calls made from the extension, plus the extras.
(Non modifiable)
Credit: If a limit is defined, this value decreases as calls are made. It
corresponds to the remaining credit. (Non modifiable)
Dpt.: Shows the department the extension belongs to. (Non modifiable)
You can directly view the status of the previous or the next guest extension using the
keys.
6. Calls enquiries
1. Guests
2. Listings
3. Configuration
…
4. Extras
5. Status
6. Enquiry
…
1. Current Client
2. Previous Client
You can list the calls and extras for the current user of the extension, and the calls
and extras for the previous user.
Just enter the extension number, and choose current guest or previous guest. A
report will be printed out.
If the extension has no calls and no extras, the screen displays the message: “EXT.
WITHOUT CHARGES”.

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7. Staff shift report
1. Guests
2. Listings
3. Configuration
4. System Status
…
5. Status
6. Enquiry
7. Staff shift
...
This option produces a report summarizing the room bills and booth tickets issued
during the current shift, and resets the counters in order to start a new staff shift
period.
It is usually executed when the unit´s operator is replaced by a new one, or at the
end of the day.
The content of this report is defined during system programming. Firstly, the report
states for each billed extension the items defined during programming. Secondly, it
produces a table summarizing the booth and room bills.
8. Group options
The unit enables the checking-in, checking-out and billing of a group of extensions.
Check-in / Check-out
1. Guests
2. Listings
3. Configuration
4. System Status
…
6. Enquiry
7. Staff Shift
8. Group options
…
1. Check-In
2. Check-Out
To check-in or check-out a group of extensions, type the first extension number and
the last extension number. Press ENTER.
This operation only relates to a group of consecutive extensions.
Billing
1. Guests
2. Listings
3. Configuration
4. System Status
…
6. Enquiry
7. Staff shift
8. Group options
···
1. Check-In
2. Check-Out
3. Bill
4. Current Client
You may bill a department or all the extensions of room or booth type. Choose:
Department: Use the keys to view the departments available and
press ENTER to bill the required department.
All Extensions: Select this option for billing all the room or booth extensions
which have not yet been billed.
The unit issues an individual bill for each extension.

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9. Listings
When connected to the Telephone System, the unit registers and stores the details of
incoming and outgoing calls (extension, dialled number, date, time, cost,...). Call
information may then be either displayed or printed.
A set of filters and parameters may be selected to define the contents of each call
enquiry and to search for specific calls.
10. Enquiries
Calls may be presented and sorted out in the following ways:
1. Guests
2. Listings
3. Configuration
4. System Status
1. Enquiries
2. Reports
3. Production (*)
4. Production reset (*)
1. Chronological: Calls listed in chronological order starting from the most recent ones.
2. Departments: Calls listed by department.
3. Trunks: Calls listed by trunk line. (*)
4. Extensions: Calls listed by extension. (*)
5. Real time: Calls printed as they are completed. (*)
6. Monthly evolution: Graphic representation of the total number of calls, total duration
and total amount for each of the last 12 months. (*)
7. Response time: Graphic representation of the average and maximum operator
response times for incoming calls (in seconds), during each hour of the day and for
defined periods. (*)
8. Extras: Listing of extra charges for each extension. (*)
9. Wake up: Wake up calls listed by extensions.
(*) Available depending upon the version
11. Selection filters
Except for the Monthly evolution, all enquiries are defined by various criteria, which
must be specified at each session in order to select the calls. Selection filters and
parameters are generally defined on three screens.
The Real Time enquiry prints the calls as they are completed and at the same time
stores them in memory. This mode enables the user to continuously monitor the PBX
traffic.
The following table shows for each enquiry the contents of the various screens and
describes the possible parameters.

TaxLine IP Installation & User Guide
19
ENQUIRIES
1st SCREEN
2nd SCREEN
1. Chronological
2. Departments
3. Trunks
4. Extensions
5. Real time
6. Monthly evolution
7. Response time
1. From: All calls or enter start date
2. Till: All calls or enter end date
1. Cost: All calls or enter a minimum cost
2. Destination: All calls or enter a prefix
3. Duration: All calls or enter a minimum duration
4. Listing: Detail or summary
1. Chronological
2. Departments
3. Trunks
4. Extensions
5. Real time
6. Monthly evolution
7. Response time
1. Departments: All departments or one specific
department
2. From: All calls or enter start date
3. Till: All calls or enter end date
1. Cost: All calls or enter a minimum cost
2. Destination: All calls or enter a prefix
3. Duration: All calls or enter a minimum duration
4. Listing: Detail or summary
1. Chronological
2. Departments
3. Trunks
4. Extensions
5. Real time
6. Monthly evolution
7. Response time
1. Trunks: All trunks or a specific trunk
2. From: All calls or enter start date
3. Till: All calls or enter end date
1. Cost: All calls or enter a minimum cost
2. Destination: All calls or enter a prefix
3. Duration: All calls or enter a minimum duration
4. Listing: Detail or summary
1. Chronological
2. Departments
3. Trunks
4. Extensions
5. Real time
6. Monthly evolution
7. Response time
1. Extension: All extensions, a range of
extensions or a specific extension
2. From: All calls or enter start date
3. Till: All calls or enter end date
1. Cost: All calls or enter a minimum cost
2. Destination: All calls or enter a prefix
3. Duration: All calls or enter a minimum duration
4. Listing: Detail or summary
4. Extensions
5. Real time
6. Monthly evolution
7. Response time
1. Cost: All calls or enter a minimum cost
2. Destination: All calls or enter a prefix
3. Duration: All calls or enter a minimum duration
4. Extensions
5. Real time
6. Monthly evolution
7. Response time
No parameters
4. Extensions
5. Real time
6. Monthly evolution
7. Response time
1. From: All calls or enter start date
2. Till: All calls or enter end date
4. Extensions
5. Real time
6. Monthly evolution
7. Response time
8. Extras
1. Extras: All extras or a specific extra
2. From: All calls or enter start date
3. Till: All calls or enter end date
1. Cost: All calls or enter a minimum cost
2. Destination: All calls or enter a prefix
3. Duration: All calls or enter a minimum duration
4. Listing: Detail or summary
6. Monthly evolution
7. Response time
8. Extras
9. Wake up
1. Extension: All extensions, a range of extensions or a
specific extension
2. From: dd/mm/yy **
3. Till: dd/mm/yy ** ** dd/mm/yy is the current date
To access a parameter, place the cursor over it and press ENTER or type its
number.
Use the keys to display the possible choices or the keyboard to enter
a value.
Validate the parameter with ENTER, and go to the next one.
Press OK to go to next screen.
Once all parameters are defined, press OK to obtain the listing.
In the case of a detailed listing on the screen, press # to obtain the totals
corresponding to the calls selected.