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WHEN CALLING TECH SUPPORT —
PLEASE HAVE THE PHONE SERIAL NUMBER READY
• The SUREphone requires AC power in order to operate.
• COP Mount phones should have no gap between the phone and the fixture.
• To minimize AC and motor noise in the system, always use shielded wire for the
phone line — grounded at one end only.
• Check to see if you need to dial the area code or 1 before the phone number.
• On PBX systems you may have to enter a 9 or 8 followed by a pause () before
the phone number. You may also need to set the timer to “02” or “03” for proper
shutoff.
• If the phone does not shut off automatically (no CPC signal), the phone needs to be
shut off manually by pressing , #, or by using the built in timer (phone feature #4).
Additional troubleshooting information available at: www.KTechOnline.com
QUICK TROUBLESHOOTING
FCC Information — The K-Tech ET901 Series meets FCC 15 and 68
standards, IC and ETL approval. FCC Registration # ERC-USA-
32789-TE-T IC# 16438975A REN (Ringer Equivalence Number) 0.0
1. Enter programming mode. (STEP 1 — A:)
2. Press then 3 and wait for the prompt.
3. Enter memory address. Start by programming slot #1. Use #2-5 for
additional numbers.
4. Enter phone number, then press the # key. (Use the key to program a
pause).
5. Phone will play back the number. (If incorrect go to step 2 in this section).
6. Repeat steps 2-4 to program additional numbers.
On Ringdown, program “5”, “5” into phone number memory
address slot #1. If that does not work, try “”, “”.
7. When finished, exit program mode (STEP 1 — B:) or go to next feature.
[Use this method to program the SoundNet
account number in memory address slot #6.]
STEP 4 — PHONE NUMBER
1. Enter programming mode. (STEP 1 — A:)
2. Press then 1.
3. Press # to start recording, press # when finished.
4. After recording, phone will play back the message. (If incorrect
go to step 2 in this section.)
5. Go to next feature or exit program mode (STEP 1 — B:)
To delete message:
1. Enter programming mode. (STEP 1 — A:)
2. Press then 1.
3. Press #, #.
4. There will be no message played back (you will hear a short
tone when erasing remotely).
5. Go to next feature or exit program mode (STEP 1 — B:)
STEP 5 — THE MESSAGE
The phone can be programmed with the keypad or remotely over the phone
line. To program remotely, call into the phone. After message plays, enter
phone ID number, or wait for the tone. Then follow the instructions below.
A: To enter programming mode:
1. Press the key followed by the 7 key.
2. Wait for the voice to prompt you for a security code.
3. Enter security code (factory default is 1234). If security code is lost or
forgotten, call K-Tech for information.
You are now in programming mode and you will be prompted with the
following message: “Enter star then program feature number.”
Always wait for voice prompts
to end before pressing any keys.
4. Press the key then the number of the feature you want to program.
B: To exit programming mode:
1. Press the key followed by the # key to exit.
STEP 1 — PROGRAMMING MODE
1. Enter programming mode. (STEP 1 — A:)
2. Press then 0 and wait for prompt.
3. Enter a number between 1 and 7
(1 is the softest, 7 is the loudest).
4. Go to next feature or exit program mode (STEP 1 — B:)
STEP 2 — VOLUME
ACTIVATION — Press the activating push-button. The LED will turn on, then a dial tone will be heard for 2-3 seconds. The first phone number
will dial. If the call is answered within the programmed number of rings, the voice announcement will play in both the car and to the answering
party. Check for two way communication. Have them press # to flash a single LED or activate the second LED. Tell them the phone ID number.
FOR MULTIPLE NUMBER DIALING — If the call is not answered within the programmed number of rings or the number is busy, the phone will
hang up and dial the next number (until all numbers in memory have been dialed). It then returns to the first number, for a total of twelve
attempts.
CALLING THE PHONE — Have the answering party call the elevator back. For multiple phones on a single line, the phone will turn on and the
following message will be heard: “At the tone, you will be connected to all phones on the line, or for one phone, enter the phone ID
number now.” Enter ID number, or wait for the tone. If the wrong ID is input, the phone will hang up. After the tone, check for two way
communication.
ENDING THE CALL — The phone will automatically shut off within 10 seconds after the answering party hangs up, or if they press , #, or by
the auto shut off timer.
TESTING THE DUAL USE SPEAKER (IF APPLICABLE) — Begin playing the Annunciator test message. Initiate the emergency phone. The
phone will switch to the emergency call. When the call has ended, the Annunciator will resume.
TESTING THE EMERGENCY PHONE LIGHT (IF APPLICABLE) — When the phone is connected to power, with the battery plugged in,
carefully insert a small insulated tool into the test pin hole, (located on the bottom of fixture). The emergency light will illuminate.
STEP 6 — TESTING
Multiple phones on a single line must be given a two digit ID for
each phone.
1. Enter programming mode. (STEP 1 — A:)
2. Press then 8.
3. Enter two digit ID code.
For single phone with dedicated single phone
line - press “”, “” as the two digit ID code.
4. Go to next feature or exit program mode (STEP 1 — B:)
STEP 3 — SINGLE OR MULTIPLE
BOK109
Original Sept. 2020
Revision: 102020
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