King Controls King-Dome Sea-King User manual
11200 Hampshire Avenue South, Bloomington, MN 55438-2453
Phone: (800) 982-9920 Fax: (952) 922-8424
www.kingcontrols.com
1304 SEA-KING TROUBLE SHOOTING GUIDE REV D
Sea-King
Trouble Shooting Guide
®
Sea-King
Page 1
IMPORTANT!
Before performing any warranty work, you must call
King Controls for a Service Order Number.
TABLE OF CONTENTS
Section Contents Page
1. INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
2. WARRANTY INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
3. OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7
Basic Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Set Region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Set Satellite Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-7
4. TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-12
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-9
Option 21 Re-initialize and 0-Recalibrate . . . . . . . . . . . . . .10-11
Mechanical Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
5. REFERENCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13-15
Definition of Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Wiring Schematics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14-15
6. DIAGNOSTIC PAGES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16-21
7. WARRANTY CONSIDERATION FORM . . . . . . . . . . . . . . . . . . . . .24
DIRECTV is a registered trademark of DIRECTV, Inc.
Dish Network®is an official trademark of Echostar Communications Corporation.
Bell ExpressVu®is an official trademark of Bell Canada.
DVB®is a trademark of the DVB Digital Video Broadcast Project (1991-1996)
ELECTRICAL HAZARD WARNING!
The coaxial cable that connects the dome unit
to the tuner carries a 24 volt electrical current.
Exercise extreme caution when handling this
cable. Do not cut, break, or splice this line.
Do not insert or connect any devices such as
splitters or any other device for any reason.
This line is not compatible with any other
equipment. Damage will occur to any device
other than the dome unit if connected to the
antenna port on the tuner.
Page 2
SECTION 1 INTRODUCTION
The King Controls Service Department is dedicated
to providing its dealers and customers
with the highest possible level of satisfaction and service.
Welcome to King Controls.
The satellite TV market is expanding and changing. The King Controls Service Department stays
up to date with the latest information to assist you in keeping troubleshooting and repair time to a
minimum.
When calling our service department, a King-Dome technician will issue a Service Order Number
and then clearly define the proper course of action to follow. The King-Dome technician will
create a call log to aid in properly documenting the warranty claim.
Remember, for warranty reimbursement, you must call King Controls for a Service Order
Number before performing any work: (800) 982-9920 ext. 374.
Page 3
SECTION 2 WARRANTY INFORMATION
Every King Controls Satellite System is covered by a TWO YEAR PARTS AND ONE YEAR LABOR limited
warranty from the date of original purchase.
This warranty does not cover installation and external wiring, or refurbished units. This warranty also does not apply
where:
• The product has been abused, misused, improperly installed or improperly maintained.
• Repairs have been made or attempted by others that are not certified by King Controls to do such repairs.
• Repairs are required because of normal wear and tear.
• Alterations have been made to the product.
PROCESSING A WARRANTY CLAIM
1) Technician must first determine if the unit is under warranty by verifying original owner and date of original
purchase. Dealer must provide one of the following when submitting a warranty claim:
• copy of original purchase receipt, or
• if unit was installed by an OEM, verification of in-service date
2) Technician must call King Controls to get a Service Order Number: (800) 982-9920 ext. 374
TECHNICIAN MUST NOT PROCEED WITHOUT A SERVICE ORDER NUMBER.
• A King-Dome technician will issue a Service Order Number and advise technician on how to proceed.
3) After repairs are completed, the following must be sent to King Controls:
• Defective Part (Warranty Labor Claim will not be processed until part is returned.)
• Warranty Consideration Form
• Copy of Work Order
• Proof of Purchase
KEY POINTS
1) For units in service longer than one year, the customer is responsible for labor time.
2) Installation parts (coax, power and data cables, etc.) are not covered.
3) Replacement parts (including domes) are sent directly from King Controls. DO NOT USE NEW PRODUCT
FOR WARRANTY REPLACEMENT WITHOUT WRITTEN AUTHORIZATION FROM KING CONTROLS.
4) Technician must call King Controls before performing any work for which warranty labor reimbursement will
be submitted to King Controls. A King-Dome technician will issue a Service Order Number and specify the
allotted time for the repair. If repairs will take longer than the allotted time, and the servicing dealer wishes
to receive proper reimbursement, the technician must receive prior authorization to exceed the allotted time.
5) Warranty claims must include: proof of purchase, Warranty Consideration Form with Service Order Number,
and copy of work order with labor time which matches that allotted by King Controls.
6) King Controls shall reimburse the servicing dealer for warranty work at their published labor rates.
7) Enclose paperwork with defective part. Clearly mark the Service Order Number on outside of box.
8) King Controls will pay 1/2 dealer labor rate for travel time up to 1 hour each way.
Note: Only King Controls certified dealers are authorized to perform warranty evaluations and repairs.
SECTION 3 OPERATION
BASIC OPERATION
Note: This example is for the DTV 101 satellite in Region 2-North Central. The information on
your controller will vary depending on the satellite and region you have chosen.
Note: For more detailed installation information, please refer to the 9760/62 or the 9762-SW
Installation and Operating Instructions Manual.
Note: The Sea-King must remain powered on to
maintain a signal. If you are going to be
stationary and wish to continue watching TV,
DO NOT TURN THE SYSTEM OFF.
Page 4
Page 5
REGION OPTIONS:
1 NORTH WEST
2 NORTH CENTRAL
3 NORTH EAST
4 CENTRAL WEST
5 MIDDLE CENTRAL
6 CENTRAL EAST
7 SOUTH WEST
8 SOUTH CENTRAL
9 SOUTH EAST
ALL REGIONS
0 RECALIBRATE
Note: Setting the current region reduces satellite acquisition time.
SET REGION
Page 6
SET SATELLITE SERVICE
SATELLITE OPTIONS
DTV 101 DIRECTV at 101 West Longitude
DTV 119 DIRECTV at 119
DTV 101/119 DIRECTV at 101 and 119
DISH 110 Dish Network at 110
Dish 119 Dish Network at 119
Dish 148 Dish Network at 148
EXPVU 82 Bell ExpressVu at 82
EXPVU 91 Bell ExpressVu at 91
Note: Future locations can be added.
Page 7
Note: For DIRECTV Subscribers: The satellite setting allows the user to select the satellite
and service provider of choice. For DIRECTV subscribers, the Sea-King can also track
a secondary or alternate satellite.
Example: If you are a subscriber to the DIRECTV service most of the programming that
you will be watching will be transmitted from the satellite located at 101 degrees. You
may also subscribe to programming that is transmitted from another satellite located at
119 degrees. In order to receive programming from both satellites you can either select
an individual (DTV 101) satellite manually from the display or you can select a multiple
(DTV 101/119) satellite setup. The multiple satellite selection will automatically switch
between satellites (DTV 101/119) based on the channel or programming that you select
on the Satellite Receiver (multi-satellite capable receiver is required). Please keep in
mind that the programming may pause (freeze frame) or pixelate while the antenna
acquires and locks onto the new satellite.
The multiple satellite setting will work only if your satellite receiver is set up to work in
oval dish mode. Consult your satellite receiver manual for instruction.
It is not recommended to use the DTV 101/119 setting unless there is programming on
the DTV 119 satellite that you specifically subscribe to.
Note: For Dish Network Subscribers: Use the procedure on the previous page to switch
between the 110 and 119 satellites.
Page 8
SYMPTOM POSSIBLE SOLUTION
Controller does not power up. Check: tuner is connected to power supply.
controller is connected to tuner.
power supply is plugged into 110 VAC outlet.
Controller remains in
“Power Up, Please Wait”
condition.
Disconnect power supply for 15 seconds, then reconnect.
Verify voltage on coax at dome unit is 24 volts.
Inspect rotary joint cable, then reseat (inside dome unit).
Inspect all coax cables and verify connections are snug but not overly tight
(inside and outside dome unit).
Controller displays “Load Error.” Disconnect power supply for 15 seconds, then reconnect.
Inspect rotary joint cable, then reseat (inside dome unit).
Controller displays “AZ FAULT.”
Dish cannot rotate.
Verify shipping bolt is removed (bottom of dome unit).
Disconnect power supply for 15 seconds, then reconnect.
Perform Mechanical Calibration (page 12).
Perform OPTION 21 RE-INITIALIZE and 0-RECALIBRATE (pages 10-11).
Reseat ribbon cables (inside dome unit).
IMPORTANT!
Before performing any warranty work, you must call King Controls
for a Service Order Number.
SECTION 4 TROUBLESHOOTING
Page 9
SYMPTOM POSSIBLE SOLUTION
Display reads “EL FAULT.” Make sure shipping tie strap is removed (back left hand side of dome unit).
Disconnect power supply for 15 seconds, then reconnect.
Perform Mechanical Calibration (page 12).
Restart system. If problem persists, perform OPTION 21 RE-INITIALIZE
and 0-RECALIBRATE (pages 10-11).
Reseat ribbon cables inside dome unit.
Only getting signal on 1/2 of
transponders.
Verify coax cables are tightly crimped with RADIAL (COMPRESSION) style
crimps only.
Verify receiver is operating properly.
Verify LNB type is set correctly.
Unit never locks on or locks on
and drifts off of satellite.
Atmospheric moisture. Unit will lock on as weather improves.
Check for obstruction in sky in direction of satellite. Select another satellite
and verify unit locks on.
Verify coax cables are tightly crimped with RADIAL (COMPRESSION) style
crimps only.
Perform OPTION 21 RE-INITIALIZE and 0-RECALIBRATE (pages 10-11).
Perform Temperature Calibration. Call King Controls at (800) 982-9920.
Inspect all coax cables and verify connections are snug but not overly tight
(inside and outside dome unit).
9762 and 9762-SW ONLY: Verify De-stacker is installed (see Page 14).
IMPORTANT! The De-stacker must be installed even if only one
TV and receiver are used.
OPTION 21 RE-INITIALIZE AND 0-RECALIBRATE
IMPORTANT! You must call King Controls before performing this procedure.
Page 10
Page 11
Page 12
MECHANICAL CALIBRATION
IMPORTANT! You must call King Controls before performing this procedure.
IMPORTANT! The King-Dome must remain perfectly still during the mechanical
calibration. Do not have the vehicle running during the process.
The Trac-King must be running. (NOT IN IDLE/HOLD)
Page 13
ELEVATION: Angle in degrees measured from the ground plane.
AZIMUTH: Angle in degrees measured clockwise from Magnetic North (0°).
SECTION 5 REFERENCE
DEFINITION OF TERMS
Page 14
WIRING SCHEMATIC: 9760 SINGLE LNB
IMPORTANT!
The De-stacker is not installed with the 9760
single LNB unit.
Page 15
WIRING SCHEMATIC: 9762, 9762-SW DUAL LNB
IMPORTANT!
The De-stacker must be
installed even if only one TV
and receiver are used.
Page 16
SECTION 6 DIAGNOSTIC PAGES
Page 17
DIAGNOSTICS: MAIN MENU
Page 18
DIAGNOSTICS A: AXIS ANGLES
Table of contents
