KNOWINK Poll pad User manual

16
POLL PAD QUICK START GUIDE
For assistance contact Customer Support at
855.765.5723 or [e-mail] 1
QUICK START
GUIDE

215
NOT PRINTING /STOPS PRINTING
➊Make sure the printer is turned ‘ON.’
➋Confirm the printer is plugged into outlet and cords are securely connected.
➌Check paper is installed correctly.
➍Confirm connection with Poll Pad (green icon).
Not
Connected
Connected
CHANGING PAPER
➊Open printer
➋Reload paper with the paper flap toward you,feeding from the bottom/
underneath roll.
➌Close and Print Test Receipt

POLL PAD SCREEN IS UNRESPONSIVE
➊Unplug unit from power source (electrical outlet, battery, etc.)
If the Poll Pad screen is unresponsive,perform the following steps:
➋Hold down the Sleep/Wake and Home buttons simultaneously
➌Release both buttons once the Apple logo displays on screen
➍After application launches, return to previous activity.
iOS SOFTWARE UPDATE
DO NOT perform a software update on the Poll Pad. In the unlikely event that
an iOS update prompt displays on the device, perform the following steps:
➊Touch Later from the list of on screen options
➋Press the Home button and verify Poll Pad app remains open
TABLE OF
CONTENTS
MORNING CHECKLIST"4
MEET THE POLL PAD"5
OPENING PROCEDURES"6
CLOSING CHECKLIST"10
CLOSING PROCEDURES"11
TROUBLESHOOTING"13

4
4
Morning Checklist
Verify the numbers on the Poll Pad,
printer & case match
Remove the contents of the case
Plug in & turn on printer
Attached Poll Pad to stand arm
Place stand arm in base
Attach ID clip to back of Poll Pad
Place 1 stylus in ID clip
Plug in Poll Pad
Power on the Poll Pad
Launch the Poll Pad application & verify that:
ThePollPadisinthecorrect
polling location
Check-in count = 0
PrintericonisGREEN.
Press icon and ‘Test Print” button
Have a GREAT Election Day!
13
TROUBLESHOOTING
CHARGING POLL PAD
➊Plug USB end of power cable into power cube
➋Plug power cube into an AC wall outlet
➌Plug power cable into Lightning Connector on Poll Pad
➍Wait about five minutes for the Poll Pad to charge
➎Once there is sufficient power, Poll Pad will auto power on
➏Resume normal operations
NOTE:To confirm your unit is charging, verify battery icon is green and lightning bolt is displayed.
OPENING POLL PAD
➊If application does not automatically launch when powered on, touch the Poll
Pad App at the bottom of the Home Screen
➋Verify your county’s homepage displays on screen

12
➊PACK POLL PAD CASE
Disassemble the Poll Pad and return the supplies to the Poll Pad Case.
Close the lid and secure.
➊Green Case ➋ Poll Pad & Stand Arm ➌ Poll Pad Base
➍Power Cube and Cord ➎ (2) Stylus ➏ Photo ID Tray
➐iPad Screen Cloth ➑ Printer
➋RETURN SUPPLIES
Return Poll Pad Case to the Election's office on election night,
along with other precinct supplies.
NOTE: To ensure accuracy, remember to place the Poll Pad supplies
in the appropriate case/tote. 5
meet the

6
OPENING
PROCEDURES
11
➊POWER OFF & UNPLUG PRINTER
Power off the printer and unplug from outlet, disconnect printer cable
from transformer box and printer. NOTE:Keep Poll Pad powered ON
➋FOLD STAND ARM
After disconnecting hardware from the iPad, place components back in
carrying case. Once the stand arm has been removed from the iPad and
battery base,fold the stand arm backwards to fit in the case.
NOTE:Keep Poll Pad powered ON
➌POWER OFF IPAD
Turn off iPad by holding the power button and the home button
(pictured) simultaneously until the screen goes black.Place iPad in the
carrying case.
CLOSING
PROCEDURES

Closing Checklist
Turn off printer and unplug
Return printer to case
Wrap printer cords nicely & return to case
Unplug Poll Pad (leave powered on)
Return Poll Pad cord & USB power brick
to case
Remove the stylus form the ID tray
& return to case
Remove ID tray from back of Poll Pad
& return to case
Remove Poll Pad from stand arm
(leave powered on)
Remove stand arm from base & return to case
Return base to case
Power off Poll Pad
Return Poll Pad to case
Verify the numbers on the Poll Pad,
printer & case match
10 7
➊LOCATE PRINTER
Open the transport case and remove printer, adapter and power cord.
➋CONNECT TO POWER ADAPTER
Connect the power cord to the power adapter.
NOTE: Ensure secure connection
➌CONNECT TO PRINTER
Plug the connector into the back of the printer.
NOTE: Ensure secure connection
➍PLUG PRINTER INTO OUTLET
Plug your printer into a wall outlet. NOTE: Make sure your check-in table
is close to the wall outlet or you have an extension cord available.
REMINDER: If you are using a power strip,be sure it is turned on.
➎TURN PRINTER ON
The ON/OFF switch is located on the left side of the printer.
If you do not see a green power light on the front panel, check the power
cord connections and make sure the outlet has power.
➏STAND ARM
To attach the stand arm to the iPad shell, pinch the buttons on the side
of the arm and place in circular opening.Release buttons and rotate the
arm until you hear a click.
➐CONNECT ARM TO BASE
Take arm and place into Poll Pad Base. Once attached rotate iPad making
sure the camera is on top,oriented in a landscape position.
➑ATTACH PHOTO ID TRAY
Slide the ID tray to the iPad using the mounting slide. Once attached,
insert stylus into the holding slot. Adjust the iPad to a suitable angle.

8
➒POWER ON POLL PAD
Press the power button on the top left edge of the unit until you see
the Apple icon, then release. The iPad will power on, and the Poll Pad
application with launch automatically. NOTE: Poll Pad will power on
automatically if connected to AC power.
)HOME SCREEN CHECKLIST
• Name of Jurisdiction
• Election Name and Date
• Polling Place Location is Correct
(Most Important)
• Check-in Count = 0
• Battery Life is Close to Full (90% or greater)
)CONNECT & TEST PRINT
A green printer icon on the Poll Pad means you are connected to the
printer. Press the green printer icon and select ‘Print Test Receipt’ and a
sample receipt will print. You are now ready to sign in and process voters.
10
10
11
11
9
PRINTER ICONS & COLORS
Poll Pad is paired with the printer. A receipt will print out for
checked-in voters and those who are in the wrong precinct.
Poll Pad is not paired with the printer. Select the printer icon,
followed by Pair and Connect.
Poll Pad recognizes the printer and is currently in the process
of pairing with the device.
MULTI-PEER ICONS & COLORS
The number inside of the blue circle indicates the number of
precinct units the Poll Pad is connected to.
2
Poll Pad is currently connected and synchronizing with the
other precinct Poll Pads.
Poll Pad recognizes the presence of other precinct Poll Pads
but is not connected or synchronizing with these units.
The Poll Pad is currently disconnected and not synchronizing
with the other precinct Poll Pads. Contact your Election
Authority.
CLOUD SYNC ICONS & COLORS
Poll Pad is currently connected and synchronizing with the
central election database.
Poll Pad is in the process of connecting to the central election
database.
Poll Pad is currently disconnected and not synchronizing with
the central election database. Contact your Election Authority.
POLL PAD
ICONS

8
➒POWER ON POLL PAD
Press the power button on the top left edge of the unit until you see
the Apple icon, then release. The iPad will power on, and the Poll Pad
application with launch automatically. NOTE: Poll Pad will power on
automatically if connected to AC power.
)HOME SCREEN CHECKLIST
• Name of Jurisdiction
• Election Name and Date
• Polling Place Location is Correct
(Most Important)
• Check-in Count = 0
• Battery Life is Close to Full (90% or greater)
)CONNECT & TEST PRINT
A green printer icon on the Poll Pad means you are connected to the
printer. Press the green printer icon and select ‘Print Test Receipt’ and a
sample receipt will print. You are now ready to sign in and process voters.
10
10
11
11
9
PRINTER ICONS & COLORS
Poll Pad is paired with the printer. A receipt will print out for
checked-in voters and those who are in the wrong precinct.
Poll Pad is not paired with the printer. Select the printer icon,
followed by Pair and Connect.
Poll Pad recognizes the printer and is currently in the process
of pairing with the device.
MULTI-PEER ICONS & COLORS
The number inside of the blue circle indicates the number of
precinct units the Poll Pad is connected to.
2
Poll Pad is currently connected and synchronizing with the
other precinct Poll Pads.
Poll Pad recognizes the presence of other precinct Poll Pads
but is not connected or synchronizing with these units.
The Poll Pad is currently disconnected and not synchronizing
with the other precinct Poll Pads. Contact your Election
Authority.
CLOUD SYNC ICONS & COLORS
Poll Pad is currently connected and synchronizing with the
central election database.
Poll Pad is in the process of connecting to the central election
database.
Poll Pad is currently disconnected and not synchronizing with
the central election database. Contact your Election Authority.
POLL PAD
ICONS

Closing Checklist
Turn off printer and unplug
Return printer to case
Wrap printer cords nicely & return to case
Unplug Poll Pad (leave powered on)
Return Poll Pad cord & USB power brick
to case
Remove the stylus form the ID tray
& return to case
Remove ID tray from back of Poll Pad
& return to case
Remove Poll Pad from stand arm
(leave powered on)
Remove stand arm from base & return to case
Return base to case
Power off Poll Pad
Return Poll Pad to case
Verify the numbers on the Poll Pad,
printer & case match
10 7
➊LOCATE PRINTER
Open the transport case and remove printer, adapter and power cord.
➋CONNECT TO POWER ADAPTER
Connect the power cord to the power adapter.
NOTE: Ensure secure connection
➌CONNECT TO PRINTER
Plug the connector into the back of the printer.
NOTE: Ensure secure connection
➍PLUG PRINTER INTO OUTLET
Plug your printer into a wall outlet. NOTE: Make sure your check-in table
is close to the wall outlet or you have an extension cord available.
REMINDER: If you are using a power strip,be sure it is turned on.
➎TURN PRINTER ON
The ON/OFF switch is located on the left side of the printer.
If you do not see a green power light on the front panel, check the power
cord connections and make sure the outlet has power.
➏STAND ARM
To attach the stand arm to the iPad shell, pinch the buttons on the side
of the arm and place in circular opening.Release buttons and rotate the
arm until you hear a click.
➐CONNECT ARM TO BASE
Take arm and place into Poll Pad Base. Once attached rotate iPad making
sure the camera is on top,oriented in a landscape position.
➑ATTACH PHOTO ID TRAY
Slide the ID tray to the iPad using the mounting slide. Once attached,
insert stylus into the holding slot. Adjust the iPad to a suitable angle.

6
OPENING
PROCEDURES
11
➊POWER OFF & UNPLUG PRINTER
Power off the printer and unplug from outlet, disconnect printer cable
from transformer box and printer. NOTE:Keep Poll Pad powered ON
➋FOLD STAND ARM
After disconnecting hardware from the iPad, place components back in
carrying case. Once the stand arm has been removed from the iPad and
battery base,fold the stand arm backwards to fit in the case.
NOTE:Keep Poll Pad powered ON
➌POWER OFF IPAD
Turn off iPad by holding the power button and the home button
(pictured) simultaneously until the screen goes black.Place iPad in the
carrying case.
CLOSING
PROCEDURES

12
➊PACK POLL PAD CASE
Disassemble the Poll Pad and return the supplies to the Poll Pad Case.
Close the lid and secure.
➊Green Case ➋ Poll Pad & Stand Arm ➌ Poll Pad Base
➍Power Cube and Cord ➎ (2) Stylus ➏ Photo ID Tray
➐iPad Screen Cloth ➑ Printer
➋RETURN SUPPLIES
Return Poll Pad Case to the Election's office on election night,
along with other precinct supplies.
NOTE: To ensure accuracy, remember to place the Poll Pad supplies
in the appropriate case/tote. 5
meet the

4
4
Morning Checklist
Verify the numbers on the Poll Pad,
printer & case match
Remove the contents of the case
Plug in & turn on printer
Attached Poll Pad to stand arm
Place stand arm in base
Attach ID clip to back of Poll Pad
Place 1 stylus in ID clip
Plug in Poll Pad
Power on the Poll Pad
Launch the Poll Pad application & verify that:
ThePollPadisinthecorrect
polling location
Check-in count = 0
PrintericonisGREEN.
Press icon and ‘Test Print” button
Have a GREAT Election Day!
13
TROUBLESHOOTING
CHARGING POLL PAD
➊Plug USB end of power cable into power cube
➋Plug power cube into an AC wall outlet
➌Plug power cable into Lightning Connector on Poll Pad
➍Wait about five minutes for the Poll Pad to charge
➎Once there is sufficient power, Poll Pad will auto power on
➏Resume normal operations
NOTE:To confirm your unit is charging, verify battery icon is green and lightning bolt is displayed.
OPENING POLL PAD
➊If application does not automatically launch when powered on, touch the Poll
Pad App at the bottom of the Home Screen
➋Verify your county’s homepage displays on screen

POLL PAD SCREEN IS UNRESPONSIVE
➊Unplug unit from power source (electrical outlet, battery, etc.)
If the Poll Pad screen is unresponsive,perform the following steps:
➋Hold down the Sleep/Wake and Home buttons simultaneously
➌Release both buttons once the Apple logo displays on screen
➍After application launches, return to previous activity.
iOS SOFTWARE UPDATE
DO NOT perform a software update on the Poll Pad. In the unlikely event that
an iOS update prompt displays on the device, perform the following steps:
➊Touch Later from the list of on screen options
➋Press the Home button and verify Poll Pad app remains open
TABLE OF
CONTENTS
MORNING CHECKLIST"4
MEET THE POLL PAD"5
OPENING PROCEDURES"6
CLOSING CHECKLIST"10
CLOSING PROCEDURES"11
TROUBLESHOOTING"13

215
NOT PRINTING /STOPS PRINTING
➊Make sure the printer is turned ‘ON.’
➋Confirm the printer is plugged into outlet and cords are securely connected.
➌Check paper is installed correctly.
➍Confirm connection with Poll Pad (green icon).
Not
Connected
Connected
CHANGING PAPER
➊Open printer
➋Reload paper with the paper flap toward you,feeding from the bottom/
underneath roll.
➌Close and Print Test Receipt

16
POLL PAD QUICK START GUIDE
For assistance contact Customer Support at
855.765.5723 or [e-mail] 1
QUICK START
GUIDE