KOBE IN28 SQP Series Troubleshooting guide

KOBE Range Hoods
Premium Series
IN28 SQP-XX Series
Model No.: IN2830SQP-XX (30”)
IN2836SQP-XX (36”)
INSTALLATION INSTRUCTIONS
AND OPERATION MANUAL

IMPORTANT
READ THIS FIRST
READ BEFORE INSTALLATION
1. Carefully check all contents of packages.
2. Thoroughly inspect the unit for any shipping damages, cosmetic
damages or defects.
3. Have a certified contractor/electrician test the unit before installation.
IF THERE ARE ANY PROBLEMS:
1. DO NOT INSTALL THE UNIT AND KEEP ALL ORIGINAL
PACKAGING MATERIAL.
2. Have your original invoice as proof of purchase and product serial
number ready.
3. Contact your merchant for product replacement due to shipping
damages, cosmetic damages or defects.
4. For all other issues, call 1-877-BUY-KOBE (289-5623), or e-mail to
[e-mail].
NO RETURN, NO REFUND, NO EXCHANGE IF:
1.PRODUCT HAS BEEN INSTALLED
2.KNOCK-OUT HOLES HAVE BEEN PUNCTURED
3.MISSING ORIGINAL PACKAGING MATERIAL
AND/OR PARTS

[ENGLISH]
- READ AND SAVE THESE INSTRUCTIONS –
CONTENTS
IMPORTANT SAFETY INSTRUCTIONS ........................................................................1
COMPONENTS OF PACKAGE ...................................................................................... 3
INSTALLATION...............................................................................................................5
OPERATING INSTRUCTIONS .......................................................................................9
MAINTENANCE............................................................................................................10
SPECIFICATIONS ........................................................................................................11
MEASUREMENTS & DIAGRAMS.................................................................................12
PARTS LIST.................................................................................................................. 14
CIRCUIT DIAGRAM......................................................................................................16
TROUBLESHOOTING..................................................................................................17
WARRANTY.................................................................................................................. 18
WARRANTY INFORMATION FORM............................................................................ 20
- READ ALL INSTRUCTIONS CAREFULLY BEFORE STARTING -
ALL WIRING MUST BE DONE BY A PROFESSIONAL AND IN
ACCORDANCE WITH NATIONAL AND LOCAL ELECTRICAL CODE

1
IMPORTANT SAFETY INSTRUCTIONS
- PLEASE READ THIS SECTION CAREFULLY BEFORE INSTALLATION -
WARNING: TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR PERSONAL INJURY,
OBSERVE THE FOLLOWING:
1) Installation and electrical wiring must be done by qualified professionals and in accordance with all
applicable codes and standards, including fire-rated constructions.
2) When cutting or drilling into wall or ceiling, be careful not to damage electrical wiring or other hidden
utilities.
3) Ducted fans must be vented to the outside.
a) Before servicing or cleaning unit, open the light panel and SWITCH POWER OFF AT SERVICE
PANEL.
b) Clean all grease laden surfaces frequently. To reduce the risk of fire and to disperse air properly,
make sure to vent air outside. DO NOT vent exhaust air into wall spaces, attics, crawl spaces or
garages.
NOTE
-
This warranty is invalid without an authorized agent’s receipt or if unit is
damaged due to misuse, poor installation, improper use, mistreatment,
negligence or any other circumstances beyond the control of KOBE
RANGE HOODS authorized agents. Any repair carried out without the
supervision of KOBE RANGE HOODS authorized agents will
automatically void the warranty.
-
KOBE RANGE HOODS will not be held responsible for any damages to
personal property or real estate or any bodily injuries whether caused
directly or indirectly by the hood.
WARNING: TO REDUCE THE RISK OF PERSONAL INJURY IN THE EVENT OF A RANGE TOP
GREASE FIRE:
1) Keep all fan, baffle/spacer/filter/oil tunnel/oil container and grease-laden surfaces clean. Grease
should not be allowed to accumulate on fan, baffle/spacer/filter/oil tunnel/oil container.
2) Always turn hood ON when cooking.
3) Use high settings on cooking range ONLY when necessary.
4) Do not leave cooking range unattended when cooking.
5) Always use cookware and utensils appropriate for the type and amount of food prepared.
6) Use this unit only in the manner intended by the manufacturer.
7) Before servicing, switch power off at service panel and lock service panel (if possible) to prevent
power from switching on accidentally.
8) Clean ventilating fan frequently.

2
What to Do In the Event Of a Range Top Grease Fire
•SMOTHER FLAMES with a tight filling lid, cookie sheet, or metal tray, and then turn off the burner.
KEEP FLAMMABLE OR COMBUSTIBLE MATERIAL AWAY FROM FLAMES. If the flames do not
go out immediately, EVACUATE THE AREA AND CALL THE FIRE DEPARTMENT or 911.
•NEVER PICK UP A BURNING PAN –You May Get Burned.
•DO NOT USE WATER, including wet dishcloths or towels –a violent stem blast will result.
•Use an extinguisher ONLY if:
a) You have a Class A, B, C extinguisher and know how to operate it.
b) The fire is small and contained in the area where it started.
c) The fire department has been called.
d) You can fight the fire with your back to an exit.
What to Do If You Smell Gas
•Extinguish any open flame.
•Do not try to turn on the lights or any type of appliance.
•Open all doors and windows to disperse the gas. If you still smell gas, call the Gas Company and
Fire Department right away.
CAUTION
1) For general ventilation use only. Do not use to exhaust hazardous or explosive materials and vapors.
2) To reduce the risk of fire, use only metal ductwork. Sufficient air is needed for proper combustion
and exhausting of gases through the flue (chimney) to prevent back drafting.
3) Follow the heating equipment manufacturer’s guideline and safety standards such as those published
by the National Fire Protection Association (NFPA), and the American Society for Heating,
Refrigeration and Air Conditioning Engineers (ASHRAE), and code authorities.
4) Activating any switch on may cause ignition or an explosion.
5) Due to the size and weight of this hood, two people installation is recommended.
ELECTRICAL SHOCK HAZARD –Can result in serious injury or death.
Disconnect appliance from electric power before servicing. If equipped,
the fluorescent light bulb contains small amounts of mercury, which must
be recycled or disposed of according to Local, State, and Federal Codes.

3
COMPONENTS OF PACKAGE
(Must keep all material for returns or refunds)
MODEL NO.: IN2830SQP-XX (30”)
Range Hood Box
{A} KOBE Range Hood
{B} Warranty Registration Card x 1
{C} Quick Reference Guide x 1
{D} Airflow Efficiency Panel x 1
{E} 6” Round Plastic Collar x 1
{F} Wire Cap x 3
{G} Screw Package
{A}
{B} {C}
{D} {E}
{F} {G}
•FOR MORE INFORMATION, PLEASE VISIT OUR WEBSITE www.koberangehoods.com
OR CONTACT KOBE RANGE HOODS AT [phone].
M4 x 1/2" (4)

4
(Must keep all material for returns or refunds)
MODEL NO.: IN2836SQP-XX (36”)
Range Hood Box
{H} KOBE Range Hood
{I} Warranty Registration Card x 1
{J} Quick Reference Guide x 1
{K} Airflow Efficiency Panel x 2
{L} 6” Round Plastic Collar x 1
{M}Wire Cap x 3
{N} Screw Package
{A}
{B} {C}
{D} {E}
{F} {G}
•FOR MORE INFORMATION, PLEASE VISIT OUR WEBSITE www.koberangehoods.com
OR CONTACT KOBE RANGE HOODS AT [phone].
M4 x 1/2" (4)

5
INSTALLATION
PLEASE READ ENTIRE INSTRUCTIONS BEFORE PROCEEDING
Calculation before Installation
To calculate installation, please refer to TABLE 1. (All calculation in inches)
- FOR UNDER THE CABINET -
TABLE 1
A = Height of Floor to Ceiling
B = Height of Floor to Counter Top
(Standard: 36”)
C = Height of Counter Top to Wood Frame
Bottom (Recommended 26” to 30”)
D = Height of Wood Frame
SAFETY WARNING
HOOD MAY HAVE VERY SHARP EDGES; PLEASE WEAR PROTECTIVE GLOVES IF
REMOVING ANY PARTS FOR INSTALLING, CLEANING OR SERVICING.
NOTE: BE CAREFUL WHEN USING ELECTRICAL SCREWDRIVER, DAMAGE TO THE
HOOD MAY OCCUR.

6
Preparation Before Installation
Figure 1
Figure 2
Figure 3
NOTE: TO AVOID DAMAGE TO YOUR HOOD,
PREVENT DEBRIS FROM ENTERING THE
VENT OPENING.
•Decide the location of the venting pipe from the hood
to the outside. Refer to Figure 1.
•A straight, short vent run will allow the hood to perform
more efficiently.
•Try to avoid as many transitions, elbows, and long run
as possible. This may reduce the performance of the
hood.
•Temporarily wire the hood to test for proper operation
before installing.
•Important: Peel protective film off the hood, if any.
•Use duct tape to seal joints between pipe sections.
CAUTION: If moving the cooking range is
necessary to install the hood, turn off the power in an
electric range at the main electrical box. SHUT OFF
THE GAS BEFORE MOVING A GAS RANGE. And use
a protective covering to protect cooktop and/or
countertop from damage.
Custom Hood Preparation
1. The custom hood frame must be sized to the shape
and the weight of the insert. Refer to Measurements
and Diagram on Page 12-13.
2. Install 6” Round Plastic Collar using 2 attached screws.
Refer to Figure 2.
3. It must have a sturdy base (1/2 inch thick plywood
recommended) to sustain the weight of the insert.
4. If an optional liner will be installed, the side of the wood
cabinet must be sturdy (1/2 inch thick plywood
recommended).
5. It is recommended to install a rear and front stud
support. Refer to Figure 3. The stud supports are
located 1-1/2” up from the base of the wood frame.
Liner Installation (for 30” hood only)
6. The custom/wood hood must have a sturdy base to
accommodate the cut-out for the insert. The base must
be recessed to accommodate the height of the liner
(See liner dimension on Page 12).
7. Secure the liner to the bottom of the base using screws
(not included) appropriate for the size and material of
your wood frame.
8. Position the liner so that it aligns with the back edge of
the custom wood frame. Use a pen to trace the outline
of the pre-cut area. Remove the liner and proceed to
Hood Preparation before Installation on Page 7.
9. Install the liner with 5 screws (not provided)

7
Wiring to Power Supply
Figure 4
Figure 5
Figure 6
IN2830SQP-XX (30”)
IN2836SQP-XX (36”)
SAFETY WARNING
RISK OF ELECTRICAL SHOCK. THIS RANGE HOOD
MUST BE PROPERLY GROUNDED. MAKE SURE THIS
IS DONE BY QUALIFIED ELECTRICIAN IN
ACCORDANCE WITH ALL APPLICABLE NATIONAL
AND LOCAL ELECTRICAL CODES. BEFORE
CONNECTING WIRES, SWITCH POWER OFF AT
SERVICE PANEL AND LOCK SERVICE PANEL TO
PREVENT POWER FROM BEING SWITCHED ON
ACCIDENTALLY.
10.Temporarily wire the hood to test for proper operation
before installing. If the insert does not operate, check
the circuit breaker or house fuse. If the insert is still not
working, disconnect the power supply and check the
continuity of all wiring connections.
11.Connect electrical wires.
12.Connect three wires (black, white and green) to house
wires and cap with wire connectors. Connect wires
according to their colors (i.e. black to black, white to
white, and green to green). See Figure 4.
13.Store wires in the wiring box.
NOTE: Connect all electrical wires before installing insert.
DO NOT turn on the power until installation is
complete.
Ductwork Installation
14.Use 6” steel pipe (follow building codes in your area) to
connect the ducting on the hood to the ductwork above.
Use duct tape to seal and secure joints as shown in
Figure 5.
15.Please refer to local codes for the usage of a damper.
Hood Preparation Before Installation
CAUTION: If moving the cooking range is
necessary to install the hood, turn off the power in an
electric range at the main electrical box. SHUT OFF
THE GAS BEFORE MOVING A GAS RANGE.
16.Determine and mark the centerlines on the base of the
wood frame where the insert will be installed.
17.Determine and make all necessary cuts in the wall or
ceiling for the ductwork. Note: Install the duct work
before installing the insert.
18.Cut out the opening where the insert will be installed.
Figure 6.

8
Hood Installation
Figure 7
19.Slide the hood into the opening where it will be
installed.
20.Locate the screw holes (4) on each side of the insert.
Adjust the level of the hood casing support according
to the thickness of the base (1/2 thickness plywood
recommended –Refer to Figure 3).
21.Secure the hood using screw holes that are located in
front and back of unit (screws provided). Refer to
Figure 7.
22.Make sure the hood casing support is secure before
releasing.
CAUTION: MAKE SURE HOOD IS SECURE
BEFORE RELEASING.
Final Assembly
23.Install Airflow Efficiency Panel(s) underneath the hood.
24.Make sure the Airflow Efficiency Panel(s) is secure
before releasing.

9
OPERATING INSTRUCTIONS
Note: For best results, turn fan on prior to any preparation or cooking and keep fans running
while cooking. Adjust speed as needed.
To operate the fan function
•Press button to choose the speed
oQ = QuietMode™ speed
oL = Low speed
oH = High speed
•Press “OFF” to turn fan off
To operate the light function
•Press the Light Control to turn lights on and off

10
MAINTENANCE
For optimal appearance, clean the range hood surface and filters regularly.
To Clean Hood Surface
CAUTION: NEVER USE ABRASIVE CLEANERS, PADS, OR CLOTHS.
***Regular care will help preserve its fine appearance.
1. Use only mild soap or detergent solutions. Dry surfaces using soft cloth.
2. If hood looks smudged (stainless steel hood), use a stainless steel cleaner to clean the surface
of the hood. Avoid getting cleaning solution onto or into the control panel. Follow directions of
the stainless steel cleaner. Caution: Do not leave on too long as this may cause damage to
hood finish. Use a soft towel to wipe off the cleaning solution, gently rub off any stubborn spots.
Use a dry soft towel to dry the hood.
3. DO NOT allow deposits to accumulate or remain on the hood.
4. DO NOT use ordinary steel wool or steel brushes. Small bits of steel may adhere to the surface
and cause rusting.
5. DO NOT allow salt solutions, disinfectants, bleaches, or cleaning compounds to remain in contact
with stainless steel for extended periods. Many of these compounds contain chemicals, which
may be harmful to the hood. Wipe down hood with a water-moistened cloth, then wipe dry with a
clean lint-free cloth.
To Clean Stainless Steel Filter / Airflow Efficiency Panel
CAUTION: DRAIN OIL FROM STAINLESS STEEL FILTER & AIRFLOW EFFICIENCY PANEL
REGULARLY TO PREVENT OVERFLOW.
1. Remove all the filters and panels.
RECOMMENDED USAGE OF GLOVES WHILE REMOVING
2. Using a sponge, wash with warm soapy water. Dry completely before returning into place.
***Note: Stainless Steel Filters & Airflow Efficiency Panels are top rack dishwasher safe.

11
SPECIFICATIONS
MODEL / SIZE
IN2830SQP-XX / 30”
IN2836SQP-XX / 36”
COLOR
18-gauge commercial grade stainless steel
CONSUMPTION / AMPERE
300W / 2.5A
VOLTAGE
120V 60Hz
NUMBER OF BLOWER
1
FAN TYPE: CENTRIFUGAL
Single Horizontal Squirrel Cage
EXHAUST
Top 6” Round
CONTROL
Mechanical Push Button
LIGHTS
LED Lights (3W) x 2
HOOD DIMENSION
(W x D x H)
IN2830SQP-XX 27-9/16” x 11-1/4” x 10-1/4”
IN2836SQP-XX 35-3/8” x 11-1/4” x 10-1/4”
OPTIONAL ACCESSORIES
(W x D x H)
1) Liner (for 30” hood only)
Model No.: INL36211A (35-1/8” x 21-7/8” x 2”)
2) 30” Stainless Steel Back Panel
Model No.: SSP30 (30” x 1/10” x 32”)
3) 36” Stainless Steel Back Panel
Model No.: SSP36 (36” x 1/10” x 32”)
HOOD WEIGHT
Net
Gross
IN2830SQP-XX (30”)
21.1 lbs
27.8 lbs
IN2836SQP-XX (36”)
24.0 lbs
31.5 lbs
Speed
QuietMode™
Low
High
Air Capacity (CFM)
300
440
750
Sone
1.0
2.2
5.6
*One Sone is equivalent to 40 decibels.
**Specifications subject to change without notice.

12
MEASUREMENTS & DIAGRAMS
***All ( ) are in millimeter.
***All inch measurements are converted from millimeters. Inch measurements are estimated.
MODEL NO.: IN2830SQP-XX (30”)
Side View Bottom View
Front View
Stainless Steel Liner (Sold Separately)
Model No. INL36211A

13
***All ( ) are in millimeter.
***All inch measurements are converted from millimeters. Inch measurements are estimated.
MODEL NO.: IN2836SQP-XX (36”)
Side View Bottom View
Front View

14
PARTS LIST
MODEL NO.: IN2830SQP-XX (30”)
IN2836SQP-XX (36”)
NO.
DESCRIPTION
MODEL / SIZE
PART NO.
1
6” Round Plastic Exhaust
L1-0505-0007
2
Wiring Box
L1-0231-2730
3
Blower System
L1-0302-0120-802RO
4
Electronic Component Box
L1-0524-0003
5
LED Light Driver
L1-0402-0303
6
Capacitor x 1pcs
L1-0401-0120-24
7
Control Switch
L1-0405-0301
8
LED Lights (3W) x 2
L1-0403-0601
9
Airflow Efficiency Panel
IN2830SQP-XX
B101-2830-09
IN2836SQP-XX
B101-2836-09
Optional Liner (for 30” hood only)
NO.
DESCRIPTION
MODEL / SIZE
PART NO.
10
Liner
INL36211A
IN2730-11-01

15
MODEL NO.: IN2830SQP-XX (30”)
IN2836SQP-XX (36”)

16
CIRCUIT DIAGRAM
MODEL NO.: IN2830SQP-XX (30”)
IN2836SQP-XX (36”)

17
TROUBLE SHOOTING
Issue
Possible Cause
Solution
After
installation,
both motors
and lights are
not working.
The power is not on.
Make sure the circuit breaker and
the unit’s power is ON. Use a
voltage meter to check the power
supply.
The wire connection is not secure.
Check and tighten wire connection.
The control panel and processor
board wiring are disconnected.
Check wire continuity from control
panel to processor board.
The control panel or processor board
is defective.
Replace the control panel or
processor board.
Lights are
working, but
motor(s) is
not.
The motor(s) is defective.
Replace the motor(s).
The capacitor(s) is defective.
Replace the capacitor(s).
The control panel or processor board
is defective.
Replace the control panel or
processor board.
The range
hood is
vibrating.
The blower system is not secure.
Tighten the turbine impeller/squirrel
cage and air chamber.
The turbine impeller/squirrel cage is
not balanced.
Replace the turbine impeller/squirrel
cage.
Hood is not secured in place.
Check the installation of hood,
tighten the mounting bracket.
The motor is
working, but
the lights are
not working
LED driver is defective.
Replace LED driver.
LED light fixture(s) is defective.
Replace LED light fixture(s).
The light wiring(s) is loose.
Check wire continuity from
processor board to light transformer
to LED light fixture(s).
The control panel or processor board
is defective.
Replace the control panel or
processor board.
The range
hood is not
venting out
correctly.
The range hood is installed outside of
the manufacture recommended
clearance.
Adjust the clearance between the
range hood and cook top to 26” to
30”. For island hood, the clearance
between the range hood and cook
top is 30” to 36”.
There is no make-up air inside the
house.
Open the window to enhance the
performance of the range hood by
creating a sufficient make-up air.
Obstacle blocking the pipe work.
Remove all obstacles from the duct
work.
The pipe size is smaller than the
suggested pipe size.
Change the ducting according to the
manufacture suggestion.
Cold air is
coming into
the home.
The pipe connection is not properly
sealed.
Check the pipe installation.
The damper is not properly installed
or is missing from the installation.
Check the damper installation.
The damper is not installed.
Installing the damper will help
eliminate air blackflow.