KOBE RA38 Series Troubleshooting guide

KOBE Brand Range Hood
Premium Series
RA38 Series
Model No. / N
os
de modèles / Modelo No.
Under Cabinet: RA3830SQB-1 (30”)
RA3836SQB-1 (36”)
Wall Mount: RA3830SQB-WM-1 (30”)
RA3836SQB-WM-1 (36”)
RA28 Series
Model No. / N
os
de modèles / Modelo No.
Under Cabinet: RA2830SQB-1 (30”)
RA2836SQB-1 (36”)
Wall Mount: RA2830SQB-WM-1 (30”)
RA2836SQB-WM-1 (36”)
INSTALLATION INSTRUCTIONS
AND OPERATION MANUAL
MANUEL D'INSTALLATION
ET MODE D'EMPLOI
INSTRUCCIONES DE INSTALACIÓN
Y MANUAL DE OPERACIÓN

[ENGLISH] .................................................................................................1
[FRENCH] ................................................................................................32
[SPANISH]................................................................................................63

1
IMPORTANT
READ THIS FIRST
READ BEFORE INSTALLATION
1. Carefully check all contents of packages.
2. Thoroughly inspect the unit for any shipping damages, cosmetic
damages or defects.
3. Have a certified contractor/electrician test the unit before installation.
IF THERE IS ANY PROBLEM:
1. DO NOT INSTALL THE UNIT AND KEEP ALL ORIGINAL
PACKAGING MATERIAL.
2. Have your original invoice as proof of purchase and product serial
number ready.
3. Contact your merchant for product replacement due to shipping
damages, cosmetic damages or defects.
4. For all other issues, call 1-877-BUY-KOBE (289-5623), or e-mail to
[email protected] .
NO RETURN, NO REFUND, NO EXCHANGE IF:
1.PRODUCT HAS BEEN INSTALLED
2.KNOCK-OUT HOLES HAVE BEEN
PUNCTURED
3.MISSING ORIGINAL PACKAGING
MATERIAL AND/OR PARTS

2
[ENGLISH]
- READ AND SAVE THESE INSTRUCTIONS -
CONTENTS
IMPORTANT SAFETY INSTRUCTIONS.................................................................................... 3
COMPONENTS OF PACKAGE.................................................................................................. 5
INSTALLATION.......................................................................................................................... 9
OPERATING INSTRUCTIONS..................................................................................................15
MAINTENANCE........................................................................................................................17
SPECIFICATIONS....................................................................................................................18
MEASUREMENTS & DIAGRAMS.............................................................................................20
PARTS LIST..............................................................................................................................23
CIRCUIT DIAGRAM..................................................................................................................27
TROUBLE SHOOTING.............................................................................................................28
WARRANTY .............................................................................................................................29
WARRANTY INFORMATION FORM.........................................................................................31
- READ ALL INSTRUCTIONS CAREFULLY BEFORE STARTING -
ALL W I RING MUST BE DONE BY A PROFESSION AL AND IN
ACCORDANCE WI T H NATIONAL AND LOCAL ELE C TRICAL CODES

3
IMPORTANT SAFETY INSTRUCTIONS
- PLEASE READ THIS SECTION CAREFULLY BEFORE INSTALLATION -
WARNING : TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR PERSONAL INJURY,
OBSERVE THE FOLLOWING:
1) Installation and electrical wiring must be done by qualified professionals and in accordance with all
applicable codes and standards, including fire-rated construction.
2) When cutting or drilling into wall or ceiling, be careful not to damage electrical wiring or other hidden
utilities.
3) Ducted fans must be vented to the outside.
a) Before servicing or cleaning unit, open the light panel and SWITCH POWER OFF AT SERVICE
PANEL.
b) Clean all grease laden surfaces frequently. To reduce the risk of fire and to disperse air properly,
make sure to vent air outside. DO NOT vent exhaust air into wall spaces, attics, crawl spaces or
garages.
NOTE - This warranty is void without an authorized agent’s receipt or if unit is
damaged due to misuse, poor installation, improper use, mistreatment,
negligence or any other circumstances beyond the control of KOBE
authorized agents. Any repair carried out without the supervision of
KOBE authorized agents will automatically void the warranty.
- KOBE will not be held responsible for any damages to personal property
or real estate or any bodily injuries whether caused directly or indirectly
by the range hood.
WARNING : TO REDUCE THE RISK OF PERSONAL INJURY IN THE EVENT OF A RANGE
TOP GREASE FIRE:
1. Keep all fan, baffle/spacer/filter/oil tunnel/oil container and grease-laden surfaces clean. Grease
should not be allowed to accumulate on fan, baffle/spacer/filter/oil tunnel/oil container.
2. Always turn hood ON when cooking.
3. Use high settings on cooking range ONLY when necessary.
4. Do not leave cooking range unattended when cooking.
5. Always use cookware and utensils appropriate for the type and amount of food prepared.
6. Use this unit only in the manner intended by the manufacturer.
7. Before servicing, switch power off at service panel and lock service panel (if possible) to prevent
power from switching on accidentally.
8. Clean ventilating fan frequently.

4
What to Do In The Event Of a Range Top Grease Fire
• SMOTHER FLAMES with a tight fitting lid, cookie sheet, or metal tray, and then turn off the burner.
KEEP FLAMMABLE OR COMBUSTIBLE MATERIALAWAY FROM FLAMES. If the flames do not go
out immediately, EVACUATE THE AREAAND CALLTHE FIRE DEPARTMENT or 911.
• NEVER PICK UP A BURNING PAN – You May Get Burned.
• DO NOT USE WATER, including wet dishcloths or towels – a steam blast will result.
• Use an extinguisher ONLY if:
a) You have a Class A, B, C extinguisher and know how to operate it.
b) The fire is small and contained in the area where it started.
c) The fire department has been called.
d) You can fight the fire with your back to an exit.
What to Do If You Smell Gas
- Extinguish any open flame.
- Do not try to turn on the lights or any type of appliance.
- Open all doors and windows to disperse the gas. If you still smell gas, call the Gas Company and
Fire Department right away.
CAUTION
1) For general ventilation use only. Do not use to exhaust hazardous or explosive materials and vapors.
2) To reduce the risk of fire, use only metal ductwork. Sufficient air is needed for proper combustion and
exhausting of gases through the flue (chimney) to prevent back drafting.
3) Follow the heating equipment manufacturer’s guideline and safety standards such asthose published
by the National Fire Protection Association (NFPA), and the American Society for Heating,
Refrigeration and Air Conditioning Engineers (ASHRAE), and code authorities.
4) Activating any switch on may cause ignition or an explosion.
5) Due to the size and weight of this hood, installation by 2 persons is recommended.
ELECTRICAL SHOCK HAZARD – Can result in serious injury or death.
Disconnect appliance from electric power before servicing. If equipped,
the fluorescent light bulb contains small amounts of mercury, which must
be recycled or disposed of according to Local, State, and Federal Codes.

5
COMPONENTS OF PACKAGE
(Must keep all material for returns or refunds)
For Under Cabinet Application
RA3830SQB-1 (30”)
RA3836SQB-1 (36”)
Range Hood Box
{A} KOBE Range Hood
{B} Warranty Registration Card
{C} Quick Reference Guide
{D} Baffle Filter x 2 (30” hood)
x 3 (36” hood)
{E} 6” Round Plastic Collar
{F} Wire Cap x 3
{G} Screws Package
{A}
{B}
{C}
{D}
Knob is attached to baffle filter
{E}
* Pre-installed
{F}
{G}
FOR MORE INFORMATION, PLEASE VISIT OUR WEBSITE www.koberangehoods.com OR
CONTACT KOBE RANGE HOODS AT [phone].
Wire caps (3)
M4 x 1-1/2” (4)

6
(Must keep all material for returns or refunds)
For Wall Mount Application
RA3830SQB-WM-1 (30”)
RA3836SQB-WM-1 (36”)
Range Hood Box
{A} KOBE Range Hood
{B} Warranty Registration Card
{C} Quick Reference Guide
{D} Baffle Filter x 2 (30” hood)
x 3 (36” hood)
{E} 6” Round Plastic Collar
{F} Duct cover Mounting Bracket
{G} Adjustable Duct Cover
{H} Screws Package
{I} Wire Cap x 3
{J} Screws Package
{A}
{B}
{C}
{D}
Knob is attached to
baffle filter
{E}
* Pre-installed
{F}
{G}
{H}
{I}
{J}
FOR MORE INFORMATION, PLEASE VISIT OUR WEBSITE www.koberangehoods.com OR
CONTACT KOBE RANGE HOODS AT [phone].
3/16
“
x 3/8
”
(8PCS)
Wire caps (3)
M4 x 1-1/2” (4)

7
(Must keep all material for returns or refunds)
For Under Cabinet Application
RA2830SQB-1 (30”)
RA2836SQB-1 (36”)
Range Hood Box
{A} KOBE Range Hood
{B} Warranty Registration Card
{C} Quick Reference Guide
{D} Baffle Filter x 2 (30” hood)
x 3 (36” hood)
{E} 6” Round Plastic Collar
{F} Wire Cap x 3
{G} Screws Package
{A}
{B}
{C}
{D}
Knob is attached to baffle filter
{E}
* Pre-installed
{F}
{G}
FOR MORE INFORMATION, PLEASE VISIT OUR WEBSITE www.koberangehoods.com OR
CONTACT KOBE RANGE HOODS AT [phone].
Wire caps (3)
M4 x 1-1/2” (4)

8
(Must keep all material for returns or refunds)
For Wall Mounted Application
RA2830SQB-WM-1 (30”)
RA2836SQB-WM-1 (36”)
Range Hood Box
{A} KOBE Range Hood
{B} Warranty Registration Card
{C} Quick Reference Guide
{D} Baffle Filter x 2 (30” hood)
x 3 (36” hood)
{E} 6” Round Plastic Collar
{F} Duct cover Mounting Bracket
{G} Adjustable Duct Cover
{H} Screws Package
{I} Wire Cap x 3
{J} Screws Package
{A}
{B}
{C}
{D}
Knob is attached to
baffle filter
{E}
* Pre-installed
{F}
{G}
{H}
{I}
{J}
FOR MORE INFORMATION, PLEASE VISIT OUR WEBSITE www.koberangehoods.com OR
CONTACT KOBE RANGE HOODS AT [phone].
3/16
“
x 3/8
”
(8PCS)
Wire caps (3)
M4 x 1-1/2” (4)

9
INSTALLATION
PLEASE READ ENTIRE INSTRUCTIONS BEFORE PROCEEDING
Calculation before Installation
To calculate installation, please refer to TABLE 1. (All calculation in inches.)
- FOR UNDER THE CABINET -
TABLE 1
A = Height of Floor to Ceiling
B = Height of Floor to Counter Top
(Standard: 36")
C = Preferred Height of Counter Top to Hood
Bottom (Minimum 26" to 30")
D = Height of Hood
E = Height of the Cabinet
- FOR WALL MOUNT (WITH OPTIONAL DUCT COVER) -
TABLE 2
A = Height of Floor to Ceiling
B = Height of Floor to Counter Top
(Standard: 36")
C = Preferred Height of Counter Top to Hood
Bottom (Minimum 26" to 30")
D = Height of Hood
E = Height of Duct Cover [F – D]
F = Height of the Hood Installation
[A – (B+C)]

10
SAFETY WARNING
HOOD MAY HAVE VERY SHARP EDGES; PLEASE WEAR PROTECTIVE GLOVES IF
REMOVING ANY PARTS FOR INSTALLING, CLEANING OR SERVICING.
NOTE: BE CAREFUL WHEN USING ELECTRICAL SCREWDRIVER, DAMAGE TO THE HOOD MAY
OCCUR.
Installation Contents
UNDER THE CABINET
WALL MOUNT
11
13

11
UNDER CABINET INSTALLATION
For Model No.: RA3830SQB-1 / RA3836SQB-1 / RA2830SQB-1 / RA2836SQB-1
Preparation before Installation
NOTE: TO AVOID DAMAGE TO YOUR HOOD,
PREVENT DEBRIS FROM ENTERING THE
VENT OPENING.
- Decide the location of the venting pipe from the hood
to the outside. (Figure 1)
- A straight, short vent run will allow the hood to
perform more efficiently.
- Try to avoid as many transitions, elbows, and long
run as possible. This may reduce the performance
of the hood.
- Temporarily wire the hood to test for proper
operation before installing. If the hood does not
operate, check the circuit breaker or house fuse.
If the hood is still not working, disconnect power
supply and check the continuity of all wire
connections.
- Peel protective film off the hood (if any).
- Use duct tape to seal joints between pipe sections.
- Make sure the cabinet has full access opening for
the hood as shown on Figure 2.
- Using reference on Page 20-21 to measure and
create access opening for electrical wires and
exhaust under the cabinet.
Hood Installation
CAUTION: USE HAND TOOLS ONLY. DO NOT
OVER TIGHTEN SCREWS. IT MAY CAUSE DAMAGE TO
THE HOOD.
CAUTION : If moving the cooking range is
necessary to install the hood, turn off the power in
an electric range at the main electrical box. SHUT
OFF THE GAS BEFORE MOVING A GAS RANGE.
And use a protective covering to protect cooktop
and/or countertop from damage.
1. Using references on Table 1 and measurements on
page 20-21 mark the leveling point for hood-
mounting bracket inside the cabinet.
2. Secure two hood mounting screws (provided) inside
the cabinet leaving 1/8” away from the cabinet as
shown on Figure 3.
3. Loosen hood-mounting brackets at the back of the
hood, adjust brackets and tighten screws as shown
in Figure 4.
4. Refer to Figure 5. Align hood-mounting bracket to
the mounting screws inside the cabinet and hook
hood into place. Secure and tighten the mounting
screws.
CAUTION : MAKE SURE THE HOOD IS SECURE
BEFORE RELEASING.
Figure 1
Figure 2
Figure 3
Figure 4

12
Ductwork Installation
5. Use steel pipe to connect the 6” round plastic collar
{E} on the hood to the ductwork above. Use duct
tape to make all joints secure and air tight. Refer to
Figure 6.
Wiring to Power Supply
THIS RANGE HOOD MUST BE PROPERLY
GROUNDED. MAKE SURE THIS IS DONE BY
QUALIFIED ELECTRICIAN IN ACCORDANCE WITH
ALL APPLICABLE NATIONAL AND LOCAL
ELECTRICAL CODES. BEFORE CONNECTING
WIRES, SWITCH POWER OFF AT SERVICE PANEL
AND LOCK SERVICE PANEL TO PREVENT POWER
FROM BEING SWITCHED ON ACCIDENTALLY.
- If hood is operating normally, connect three wires
(black, white and green) to house wires and cap
with wire connectors.
- Store wires in the wiring box.
Install / Uninstall Accessories
6. Place baffle filters underneath the hood. (Figure 7)
Final
Assembly
7. Turn power ON in controlpanel. Check all lights and
fan operation.
8. Leave this Installation Instructions and Operation
Manual for the homeowner.
Figure 5
Figure 6
Figure 7

13
WALL MOUNT INSTALLATION
For Model No.: RA3830SQB-WM-1 / RA3836SQB-WM-1 / RA2830SQB-WM-1 / RA2836SQB-WM-1
Preparation before Installation
NOTE: TO AVOID DAMAGE TO YOUR HOOD,
PREVENT DEBRIS FROM ENTERING THE
VENT OPENING.
- Decide the location of the venting pipe from the hood
to the outside. Refer to Figure 8.
- A straight, short venting run will allow the hood to
perform more efficiently.
- Try to avoid as many transitions, elbows, and long
run as possible. This may reduce the performance
of the hood.
- Temporarily wire the hood to test for proper
operation before installing. If the hood does not
operate, check the circuit breaker or house fuse.
If the hood is still not working, disconnect power
supply and check the continuity of all wire
connections.
- Peel protective film off the hood (if any).
- Use duct tape to seal the joints between pipe
sections.
- If necessary, prepare back wall frame with cross
framing lumber for secure installation. Using
references on Table 2 and measurements on page
20-22, decide the level of the lumber. Refer to
Figure 9.
Hood Installation
CAUTION: USE HAND TOOLS ONLY. DO NOT
OVER TIGHTEN SCREWS. IT MAY CAUSE DAMAGE TO
THE HOOD.
CAUTION : If moving the cooking range is
necessary to install the hood, turn off the power in
an electric range at the main electrical box. SHUT
OFF THE GAS BEFORE MOVING A GAS RANGE.
And use a protective covering to protect cooktop
and/or countertop from damage.
1. Using references on Table 2 and measurements on
page 20-22, mark the leveling point of the hood.
Position mounting screws (provided) on the wall,
leaving 1/8” away from the wall as shown in Figure
10.
2. Loosen hood-mounting brackets at the back of the
hood, adjust brackets and tighten screws as shown
in Figure 11.
3. Align Hood-Mounting Bracket to the two screws on
the wall and hook hood into place. Tighten screws
to secure hood to the wall.
CAUTION : MAKE SURE THE HOOD IS SECURE
BEFORE RELEASING.
Figure 8
Figure 9
Figure 10
Figure 11
Mounting Screws

14
Wiring to Power Supply
THIS RANGE HOOD MUST BE PROPERLY
GROUNDED. MAKE SURE THIS IS DONE BY
QUALIFIED ELECTRICIAN IN ACCORDANCE WITH
ALL APPLICABLE NATIONAL AND LOCAL
ELECTRICAL CODES. BEFORE CONNECTING
WIRES, SWITCH POWER OFF AT SERVICE PANEL
AND LOCK SERVICE PANEL TO PREVENT POWER
FROM BEING SWITCHED ON ACCIDENTALLY.
- If hood is operating normally, connect three wires
(black, white and green) to house wires and cap
with wire connectors.
- Store wires in the wiring box.
Ductwork Installation
4. Use steel pipe to connect the exhaust on the hood
to the ductwork. Use duct tape to make all joints
secure and air tight.
Wiring to Power Supply
5. Mark the position of the Duct Cover-Mounting
Bracket {F}. Use reference Efrom Table 2 and
measurements on page 20-22. Attach and secure
Duct Cover-Mounting Bracket {F} with two screws
(provided). Refer to Figure 12. NOTE: Inner duct
cover will cover the Duct Cover-Mounting Bracket.
6. Remove the Baffle Filters. Position the entire duct
cover up onto the hood and secure with six (3/16” x
3/8”) screws {H} from inside the hood towards the
outer duct cover.
7. Secure the inner duct cover with two (3/16” x 3/8”)
screws {H} to the Duct Cover-Mounting Bracket {F}.
Shown in Figure 13.
Install / Uninstall Accessories
8. Place baffle filters underneath the hood. (Figure 14)
Final Assembly
9. Turn power ON in controlpanel. Check all lights and
fan operation.
10. Leave this Installation Instructions and Operation
Manual for the homeowner.
Figure 12
Figure 13
Figure 14
Attach Together

15
OPERATING INSTRUCTIONS
For RA38 SQB-1 Series:
Model No.: RA3830SQB-1 (30”)
RA3836SQB-1 (36”)
RA3830SQB-WM-1 (30”)
RA3836SQB-WM-1 (36”)
Note: For best results, turn fan on prior to any preparation or cooking and keep fans running while
cooking. Adjust speed as needed.
To operate the fan function
•Press button to choose from speed.
oQ = QuietMode™ speed
oL = Low speed
oH = High speed
•Press “OFF” to turn fan off.
To operate the light function
•Press the Light Control to turn lights on and off.

16
For RA28 SQB-1 Series:
Model No.: RA2830SQB-1 (30”)
RA2836SQB-1 (36”)
RA2830SQB-WM-1 (30”)
RA2836SQB-WM-1 (36”)
Note: For best results, turn fan on prior to any preparation or cooking and keep fans running while
cooking. Adjust speed as needed.
To operate the fan function
•Press On/Off Control to turn on the power.
•Once the On/Off Control is turned on, the prior fan selection will turn on. Press the Speed
Controls (Low, High or QuietMode™) to select the desired speed.
•QuietMode™ supersedes all other fan control. Turn off QuietMode™ to use Low or High
speed.
•Press On/Off Control to turn fan off.
•
To operate the light function
•Press the Light Control to turn lights on and off.
Note: The Power Control switch is the main power controller.

17
MAINTENANCE
For optimal performance, clean the range hood surface and baffles regularly.
To Clean Hood Surface
CAUTION: NEVER USE ABRASIVE CLEANERS, PADS, OR CLOTHS.
*** Regular care will help preserve its fine appearance.
1. Use only mild soap or detergent solutions. Dry surfaces using soft cloth.
2. If hood looks splotchy (stainless steel hood), use a stainless steel cleaner to clean the surface of
the hood. Avoid getting cleaning solution onto or into the control panel. Follow directions of the
stainless steel cleaner. Caution: Do not leave on too long as this may cause damage to
hood finish. Use soft towel to wipe off the cleaning solution, gently rub off any stubborn spots.
Use dry soft towel to dry the hood.
3. DO NOT allow deposits to accumulate or remain on the hood.
4. DO NOT use ordinary steel wool or steel brushes. Small bits of steel may adhere to the surface
and cause rusting.
5. DO NOT allowsalt solutions, disinfectants, bleaches, or cleaning compounds to remain in contact
with stainless steel for extended periods. Many of these compounds contain chemicals, which
may be harmful. Rinse with water after exposure and wipe dry with a clean lint free cloth.
For Baffle Filter models only: to Clean Baffle Filter/Oil Tunnel
CAUTION: DRAIN OIL FROM BAFFLE FILTERS, SPACERS & OIL TUNNEL REGULARLY TO
PREVENT OVERFLOW.
1. Remove all the baffle filters, spacers and oil tunnel.
2. Using a sponge, wash with warm soapy water. Dry completely before returning into place.
CAUTION: SHARP EDGES
(Note: Baffle Filters are top rack dishwasher safe.)

18
SPECIFICATIONS
MODEL
/
SIZE
For Under Cabinet Application For Wall Mount Application
RA3830SQB-1 (30”) RA3830SQB-WM-1 (30”)
RA3836SQB-1 (36”) RA3836SQB-WM-1 (36”)
RA2830SQB-1 (30”) RA2830SQB-WM-1 (30”)
RA2836SQB-1 (36”) RA2836SQB-WM-1 (36”)
COLOR
18-Gauge Commercial Grade Stainless Steel
CONSU
MPTION / AMPERE
180W / 1.5A (30”)
300W / 2.5A (36”)
NUMBER OF
BLOWER
1
DESIGN
Seamless / Satin Finish
BLOWER
TYPE
Single Horizontal Squirrel Cage
EXHAUST
Top 6
"
Round
CONTROLS
For RA38 SQB
-
1 Series
3-Speed Mechanical Push Control
For RA28 SQB-1 Series
3-Speed Rocker Switch
LIGHTS
3-Watt LED light x 2
HOOD DIMENSION
(W x D x H)
RA3830SQB
-
1 and RA3830SQB
-
WM
-
1
29-3/4” x 20-1/2” x 12-5/8”
RA3836SQB-1 and RA3836SQB-WM-1 35-3/4” x 20-1/2” x 12-5/8”
RA2830SQB-1 and RA2830SQB-WM-1 29-3/4” x 19-5/8” x 11-5/8”
RA2836SQB-1 and RA2836SQB-WM-1 35-3/4” x 19-5/8” x 11-5/8”
OPTIONAL ACCESSORIES
(W x D x H) 1) 30
"
Stainless Steel Back Panel
SSP30 (30"x 1/10"x 32")
2) 36"Stainless Steel Back Panel
SSP36 (36"x 1/10"x 32")
HOOD WEIGHT (lbs) Net Gross
RA3830SQB-1 (30”) 32 39
RA3836SQB-1 (36”) 35 45
RA2830SQB-1 (30”) 33 40
RA2836SQB-1 (36”) 36 44
RA3830SQB-WM-1 (30”) 42 49
RA3836SQB-WM-1 (36”) 42 55
RA2830SQB-WM-1 (30”) 43 50
RA2836SQB-WM-1 (36”) 46 53