GENERAL WARRANTY TERMS:
1. Warrantor's statement: The warrantor declares that the product has been made in accordance with the
construction and technical documentation contained in the technical conditions of receipt and execution. The
warrantor ensures that the product functions as intended, which is described in detail in the user manual.
2. Warrantor’s liability: The warrantor is liable to the right holder under the warranty for physical defects in the
product (defective materials, damaged components, etc.) that have appeared during the warranty period.
3. Duration of the Warranty: The warranty period is no longer than 12 months . The warranty period is counted from
the date the product is delivered to the customer. The date of delivery is the same as the date of issuing the
accounting document regarding the purchase of the product. The defects of the product reported to the warrantor
after the warranty period has expired are not covered by the warranty.
4. The scope of the warranty: The warranty applies to physical defects of the product revealed during the period
referred to in point 3 and applies only to the product and its components that were manufactured by the warrantor or
his direct subcontractors. The warranty covers: materials, workmanship and assembly of parts, assemblies and
subassemblies.
5. Loss of the right to benefit from the warranty: The warranty expires in the case of:
- using the product for purposes other than its intended use or contrary to the user manual;
- improper installation, maintenance or storage of the product;
- making repairs and changes without the consent and knowledge of the manufacturer;
- occurrence of damage resulting from a delay in reporting a defect by the right holder under the warranty.
All information regarding the correct installation, use, maintenance and storage of the product has been described in
detail in the user manual.
PROCEDURE FOR SUBMISSION OF A WARRANTY CLAIM:
1. Reporting a defect: The customer is obliged to immediately inform the warrantor about the occurrence of a physical
defect in the product. Reporting a defect during the warranty period obliges the warrantor to consider the claim
under the warranty also if the product is delivered to the service center after the warranty period has expired.
The notification should be made through the application form on the warrantor’s website - www.koma.zgora.pl ;
The warrantor’s service center is open on weekdays from 7:00AM to 3:00PM.
2. Verification of entitlement to benefit from the warranty: Verification takes place on the basis of the warranty card
attached to the product and proof of purchase of the product (the warranty card - filled out, stamped and signed by
the seller - is treated as proof of purchase). The warrantor is not bound by any changes made without his knowledge
and consent in the content of the warranty card.
3. Warrantor’s obligations: The warrantor undertakes to repair the product free of charge, if its physical defect is
subject to the warranty and has been reported during the warranty period. If the removal of the defect is impossible
or the cost of its removal is disproportionate to the value of the product, or the repair is particularly difficult, then the
warrantor shall, as appropriate, replace all or part of the product or refund all or part of the costs of purchasing the
product, respectively.
4. Deadline for the performance of the warrantor’s obligations : The warrantor undertakes to perform its obligations
towards the right holder under the warranty within 14 days from the day on which the product was delivered to the
warrantor’s service center. In justified cases (in particular due to the need to obtain appropriate components or
consultations with subcontractors), this time limit may be extended, however not longer than up to 30 days. The
warrantor is obliged to notify the right holder under the warranty about the reasons for extending the repair period;
5. Product replacement: The right holder under the warranty has the right to replace the product with a new one, if he
has reported defects four times during the warranty period and after having completed the repairs it still has defects.
Any defective components or parts that have been replaced under the warranty, become the property of the right
holder under the warranty;
6. Refusal to accept a warranty claim: If there is no basis to consider the application made under the warranty, in
particular due to: failure to identify a defect, or occurrence of a case not covered by the warranty, or expiry of the
warranty period, or expiry of the warranty - the warrantor shall inform the right holder under the warranty that the
application has not been accepted and will justify his decision;
7. The warranty is extended by the time the product was repaired during the warranty period.
8. Return of the purchased goods : a consumer or entrepreneur with the rights of a consumer, who concluded a
distance or off-premises contract, may withdraw from it within 14 days without giving a reason and without incurring
costs (except for direct costs of returning the goods). The consumer is responsible for reducing the value of the item
