Konnekt Videophone User manual

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VIDEOPHONE INSTALLATION GUIDE
PACKAGE CONTENTS
VIDEOPHONE
with kick-stand attached
Fully pre-configured with all of the contacts and preferences
you have supplied to Konnekt to date. Adjustments to contacts
and preferences can be made after installation.
The original manufacturers warranty and product information
can be found in the small cardboard box. Please note that
some of this information is not applicable, however you should
take note of all safety information and safety warnings.
3.5MM MICROPHONE
OPTIONAL
For those with soft voices or extra distance from Videophone.
POWER SUPPLY & CABLE
Comes with the power lead for your country
DESK MOUNT ADHESIVE CLAMP
Important for stability when mounting on desk or table.
BRACKET
OPTIONAL
Will be included if you chose the Bracket option.
Tilt / Pan or Slimline
MODEM/ROUTER
OPTIONAL
If you ordered a Konnekt Internet service, a modem/router will
be included.
Each model includes its own list of Package Contents, which
should also be checked.
READ THIS FIRST
Congratulations on your decision to purchase a Konnekt Videophone, the simplest way to talk face-to face.
This guide provides detailed instructions for those customers who will install the Videophone themselves. You may have
also received a separate Quick Start Guide, which is a condensed version, if preferred.
This guide presumes an Internet service is in place, or is to be installed along with the Videophone. Installation includes ....
1. CHOOSE AN INSTALLATION LOCATION Please start by reading this section carefully.
2. SETUP YOUR INTERNET
3. INSTALL / MOUNT THE VIDEOPHONE
4. POWER UP THE VIDEOPHONE, & CONNECT TO INTERNET
5. CONTACT KONNEKT To finalise the installation, you must contact Konnekt.
Phone Konnekt if you have any questions at all while following this guide. Or call us when you get started, and we will be
very happy to guide you through it all over the phone.
Please note that after setting up your Videophone, you will need to contact Konnekt in order to enable it for use.
If you prefer to have it all done by our installation team, call us to arrange professional installation, Australia wide.

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VIDEOPHONE INSTALLATION GUIDE
1) CHOOSE AN INSTALLATION LOCATION
The Videophone is designed to be installed at a single location, and physically secured in place to minimise risk of damage to
the Videophone, and risk of injury to the user. It is not designed to be a portable, hand held unit.
Physical Installation Considerations
•The Videophone should be located where the user can comfortably sit and talk/listen for long periods, and where
they can easily reach the Videophone screen to dial and answer. So consider a table, desk, buffet, or wall, close to
where the user normally spends their time.
•Position it so that the users face is captured by the Videophone camera during a video call.
•The Videophone should ideally be within 1 to 4 metres of the user when on a call.
•The Videophone should be located where it is unlikely to be knocked or grabbed if the user stumbles, where it
cannot cause injury to the user should it be knocked or grabbed, and where it is safe from spills.
•If wall mounted, ensure that the Videophone does not protrude into a walkway or frequently trafficked area.
•Environment must be suitable for computer equipment: Temp < 35 deg C, Humidity < 80%.
•Install Videophone in a quiet location, with minimal background noise.
•Install well apart from other electronic equipment, and from sources of Radio Frequency Interference.
•If you intend to use Auto Answer, ensure the Videophone is positioned with a good view of the room.
•To optimise video call quality ....
othe users face should be well lit, with no strong light sources behind them
oensure their is no activity behind the user, ie. no trees waving in the wind, no people, no traffic, etc.
•For wall mount ....
otry to get at least 2 screws into a wooden stud, or use fasteners of comparable strength
odepending on location, the mounting strength should be sufficient to support a user who inadvertently
leans on or grabs the Videophone for balance
•Carefully plan where you will run cables, to avoid creating a trip hazard, and to prevent cables from overheating ....
opower cable to modem, power cable to Videophone
oCAT6 cable from modem to Videophone (if applicable)
Wi-Fi or CAT6?
A Wired connection using CAT6 cable will provide the best video call performance, but Wi-Fi is often more convenient.
The following must be taken into account when deciding on Wi-Fi or CAT6, and on the location of your Videophone.
•If connection to router via CAT6 cable is possible and viable, it should be your first choice.
•If considering Wi-Fi, check the Wi-Fi signal strength at the proposed Videophone location using the Wi-Fi signal
strength indicator on your smartphone, or even better, a Wi-Fi Analyser App, eg. ....
ofor Android: https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer&hl=en
for iPhone: https://itunes.apple.com/au/app/wi-fi-sweetspots/id855457383
oIMPORTANT: Wi-Fi signal strength at Videophone location must be > 90% ( > -50dBm )
oWi-Fi signal requires Line Of Sight. It will bounce off walls and other objects, and penetrate through some
walls, but it will not penetrate metal, or objects such as fridges and appliances. We highly recommend
putting the Wi-Fi router and Videophone into the same room.
ochoose Wi-Fi Channel 1, 6 or 11 (use Wi-Fi Analyser to determine the least used Channel)
•If Wi-Fi cannot be used, and CAT6 has to be wired ....
omaximum CAT6 cable length is 100m
oavoid running CAT6 parallel to AC power cables (keep at least 1m apart)
•Verify Internet / network speed is at least 2Mbps / 1Mbps download / upload ....
(or for calls to hearing impaired who will lip read, ensure at least 2Mbps / 2Mbps)
oFor Wi-Fi, you can use a speedtest App on your smartphone, eg.
https://play.google.com/store/apps/details?id=org.zwanoo.android.speedtest&hl=en
oFor wired CAT6 connection, browse to www.speedtest.net on your home PC

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VIDEOPHONE INSTALLATION GUIDE
Considerations for ADSL2+ Internet
•IMPORTANT: If connecting via Wi-Fi, the Wi-Fi signal strength at the Videophone must be > 90%.
•It is recommended to install the ADSL2+ modem at the primary telephone socket, ie. the socket that the telephone
wiring from the street comes into. Other sockets may suffer from low quality or problematic house wiring, and
therefore reduce the ADSL2+ signal quality. However, if you are obliged to use a different phone socket in order to
place the modem closer to the proposed Videophone location, ensure that the network speed meets the minimum
speeds listed above. Alternatively, connect the modem to the primary phone socket, and run CAT6 cable to the
Videophone.
•If the premises has an existing Alarm System, or an Emergency Pendant, or similar, a Mode 3 telephone socket will
likely be in place. If so, the following options are available when installing the Konnekt modem/router ....
oInstall the modem/router at the Mode 3 socket:
▪This is the preferred choice, provided it can supply a strong Wi-Fi signal to the Videophone
installation location, or you are happy to run CAT6.
▪This option requires only a single filter/splitter, which gets installed at the Mode 3 socket. There
should be no need to install an ADSL filter/splitter at other phone sockets, because a correctly
wired Mode 3 socket is wired in series ahead of other sockets.
oInstall a central ADSL Splitter
▪This must be installed by a qualified telecommunications technician, and usually costs around
$300-$400. It will provide you with a dedicated phone socket for ADSL2+, which you should
request be placed close to the intended Videophone location.
▪This additional cost is not included in your standard Konnekt installation fee, which is why
installing the modem/router at the Mode 3 socket is preferred, if possible.
•The modem should be in the same room as Videophone or within line-of-sight for good Wi-Fi, as detailed in previous
section "Wi-Fi or CAT6?".
•Some equipment can cause interference that affects the modem or WiFi operation. Try to install the modem in an
isolated location, away from any other electronic equipment. Try to run ADSL, phone, and CAT6 cabling away from
existing power cabling, and away from electronic equipment. Potential interference sources include set-top boxes,
TVs, DECT phones, microwaves, Bluetooth devices, or any device that uses the 2.4GHz frequency.
Considerations for Mobile Broadband Internet
•IMPORTANT: If connecting via Wi-Fi, the Wi-Fi signal strength at the Videophone must be > 90%.
•The Mobile Broadband modem (sometimes call a "hotspot") must be installed in a location that ....
ohas a strong mobile network signal
ois close enough to the Videophone to provide a strong Wi-Fi signal to the Videophone
OR
is in a position that enables you to wire CAT6 from modem to Videophone
•Place the modem where it shows the strongest mobile signal, 75% or more, eg. at least 3 bars out of 4 ....
onear a window is often best
otin roofs can degrade mobile network signal
onote that some portable hotspots have a misleading single LED indicator for signal strength
•The modem should be in the same room as Videophone or within line-of-sight for good Wi-Fi, as detailed in previous
section "Wi-Fi or CAT6?".
•Some equipment can cause interference that affects the modem or WiFi operation. Try to install the modem in an
isolated location, away from any other electronic equipment. Try to run CAT6 cabling away from existing power
cabling, and away from electronic equipment. Potential interference sources include set-top boxes, TVs, DECT
phones, microwaves, Bluetooth devices, or any device that uses the 2.4GHz frequency.
Considerations for NBN / Cable / Other Internet
•IMPORTANT: If connecting via Wi-Fi, the Wi-Fi signal strength at the Videophone must be > 90%.
•The modem should be in the same room as Videophone or within line-of-sight for good Wi-Fi, as detailed in previous
section "Wi-Fi or CAT6?".

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VIDEOPHONE INSTALLATION GUIDE
Ideas for Installation Location
Wall mounted on Tilt / Pan bracket, near or just above
a small (narrow) desk or table.
The Videophone will be protected from spills and is
unlikely to be knocked or grabbed. The Videophone
position and angle can be adjusted for different
seating positions, and wiring can easily be run on or
behind the wall.
Desk mounted on a solid table / desk / buffet near
where the user usually sits.
The table has to be a bit lower than you might think, so
that it aims at users face. A table height of 40-50cm is
usually ideal.
Near the existing telephone is sometimes a good
location.
Suits customers who are still mobile, and who are happy
to go to their normal phone location to make and answer
calls.

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VIDEOPHONE INSTALLATION GUIDE
2) SETUP YOUR INTERNET
Prior to proceeding further with Videophone Installation, please ensure your Internet service is operational.
If you are installing a Konnekt Internet service, please follow our separate instructions:
Konnekt Internet Setup Guide, or Mobile Broadband Quickstart Guide, or similar.

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VIDEOPHONE INSTALLATION GUIDE
3) INSTALL / MOUNT THE VIDEOPHONE
The following describes the various Videophone mounting options. We recommend you power up on a desk or table first,
to verify Videophone operation, before wall or bracket mounting.
Desk / Table Mounting
•Fold out the rear kick-stand, and position the Videophone at intended location.
•Note the location of the middle of the rear of the kick-stand, and thoroughly clean and then dry the desk/table
surface there.
•Remove cover from adhesive pad of Adhesive Desk Clamp.
•Position Adhesive Desk Clamp with cable clamp lock facing away from Videophone, underneath the rear kick-stand.
Stick it onto the desk/table, and hold in place for 30-60 seconds to secure.
•Secure the rear of the kick-stand by passing the cable clamp
through the lock ....
omaking it very tight will inhibit movement of the
Videophone and provide the most security
omaking it a bit looser will enable the user to slightly
adjust the Videophone position
oif you wish, you can use a small screw to fix the cable
clamp to the desk/table for additional security and
safety
Wall Mounting (using a Konnekt Bracket)
IMPORTANT: Observe the installation and safety instructions supplied with your bracket. The following guidelines
supplement the bracket instructions. Use a stud finder or similar to ensure you don't drill into electrical wiring.
•Remove the Videophone kick-stand ....
ounplug the power cable from the Videophone
oplace Videophone face down onto a flat surface, with a cloth
underneath it to protect the Videophone screen if necessary
oremove the 2 screws holding the kick-stand in place, and gently
remove the kick-stand

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VIDEOPHONE INSTALLATION GUIDE
•Attach the bracket backpiece to the Videophone ....
ofollow the instructions that come with your bracket of choice, and attach the applicable bracket backpiece
to the back of the Videophone (M4 screws in a 100mm VESA pattern)
odo not overly tighten, or you will damage the Videophone plastic housing
ofor 180 deg Tilt / Pan Bracket, use the four supplied washers, as shown below
Slimline Bracket backpiece ....
Tilt / Pan Bracket backpiece ....
oTighten all screws using the allen key provided.
This includes the tilt/pan mechanism itself,
which involves tightening 3 screws. The
mechanism should be stiff enough to hold the
Videophone in place, while still permitting
adjustment of viewing angle by the user.
180 deg Tilt / Pan Bracket backpiece ....
oUse the 4 washers supplied to safely distribute
pressure onto backplate.
oUse the supplied tool to adjust the hex bolt at
the rear of the main swivel joint. It should be
stiff enough to hold the Videophone in place,
while permitting adjustment by the user.
CAUTION: If this bolt is too stiff, Videophone
damage will occur when you try to adjust!

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VIDEOPHONE INSTALLATION GUIDE
•Drill any holes in walls / ceilings required for cable routing.
•Route cables carefully, to avoid cable damage when brackets are moved.
Some brackets come with cable straps to hold cables in place.
•Mark, drill, and attach the applicable bracket component to the wall.
NOTES:
Tilt / Pan and 180 deg Tilt / Pan Brackets MUST be mounted onto a stud, or into brick or similar.
Slimline Brackets are not adjustable, so carefully check that the installation will be level.
•Mount Videophone onto bracket.
Custom Bracket
You can supply your own bracket to suit the requirements of your particular Videophone user and location. The Videophone
has a standard VESA mounting pattern, and can therefore be used with a wide range of brackets, including ...
•TV brackets
•computer monitor brackets
•specialised hospital grade brackets, designed to attach to a bed or chair
eg. TeleTidy www.teletidy.com.au/
Ensure you source a bracket to suit the following ....
•the Videophone has a standard VESA 100mm x 100mm mounting hole pattern at the rear
•the Videophone weighs 5.6kg
•the Videophone dimensions are (in mm): 400 x 316 x 69

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VIDEOPHONE INSTALLATION GUIDE
4) POWER UP THE VIDEOPHONE
NOTE: After powering up for the first time, you will need to contact Konnekt in order to enable your Videophone for use.
•Connect the following:
o(OPTIONAL) external 3.5mm microphone - the correct socket is labeled thus:
oAC power adaptor
oCAT6 cable to modem (if applicable)
•After you apply power to the Videophone, it will power up automatically ....
AC POWER
CAT6 Cable from your modem/router
(wired network connection only)

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VIDEOPHONE INSTALLATION GUIDE
•Within a few minutes, you may see an Error Screen similar to the following ....
•Or you may see the Main Screen, which looks similar to this, but with your contact names ....
BOTH ARE PERFECTLY NORMAL. Please continue on.
NOTE: Before attempting a call, you will need to reach and complete Step 5.

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VIDEOPHONE INSTALLATION GUIDE
For Those With Automatic Connection to Internet
Your Videophone will automatically connect to the Internet service if the modem/router is on, and one of the following
applies to you ....
•You have a Konnekt Internet service
(the Videophone networking settings will already have been configured)
•You have your own Internet, and connected with a CAT6 cable
(the Videophone should automatically connect to your modem/router using DHCP)
•You have your own Internet, and previously arranged WiFi Auto Connect with Konnekt
(the Videophone should automatically connect to your WiFi)
If any of the above apply to you, you are nearly done! Please SKIP TO STEP 5.
For Those Who Need To Configure Videophone Network Settings:
If you are providing your own Internet, you will need to configure the Videophone network settings if ....
•you intend to connect the Videophone to your modem/router via Wi-Fi
•you intend to connect the Videophone to your modem/router via CAT6, but it does not support DHCP
•you prefer to manually configure network settings
•To gain access to Videophone Network Settings:
press and hold the CONFIG button for 5 sec.
•The CONFIG button is visible during the power up cycle, and on the Error Screen.
WARNING: While configuring Network Settings, please carry out only the instructions provided below. Do not access
other programs or alter any other settings, or the Videophone may not operate properly, and warranty may be voided.
•After holding CONFIG button for 5 sec, you will gain access to the Videophone configuration options ....

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VIDEOPHONE INSTALLATION GUIDE
Network Settings can now be adjusted using the touchscreen and On-Screen Keyboard. Alternatively, if preferred, you
can plug in a USB keyboard and mouse, and adjust settings in a similar way to a normal PC.
Note that the Videophone touchscreen is designed for single-touch use, and does NOT function like your smartphone or
iPad. You cannot use actions such as swipe and pinch. You can use the following actions ....
•TO EMULATE MOUSE LEFT-CLICK: tap the screen once on the particular icon / keyboard character
•TO EMULATE MOUSE LEFT-CLICK AND DRAG: touch and hold the screen, then move while maintaining contact
Eg. to move a Window scroll bar, touch and hold the scroll bar, then slide your finger up/down or left/right
•Tap the ON-SCREEN KEYBOARD icon at top right once, to display the on-screen keyboard ....
•Tap the CHANGE NETWORK icon, to activate the Network Configuration Manager ....

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VIDEOPHONE INSTALLATION GUIDE
•A list of available Wi-Fi networks (SSIDs) will be shown, similar to below
Use screen taps to select tickboxes and dropdown lists, and use the On-Screen Keyboard to enter information.
•For wired connection (CAT6), enable display of the Wired Network option if not already shown ....
oselect Preferences (top tab menu)
otick the box "Always show wired interface"
otick the box "Always switch to a wired connection when available"
oselect "OK" to exit Preferences
oselect "Refresh" (top menu)
without Wired Network option .... with Wired Network option ....
•For Wi-Fi connection, locate your network in the list and then:
otick "Automatically connect to this network"
oselect "Properties"
otick "Use Static DNS"
otick "Use global DNS servers"
otick "Use Encryption" if your Wi-Fi requires a password
oselect the type of Encryption from the dropdown list
(usually "WPA 1/2 Passphrase")
oenter your password where it says "Preshared key"
(often printed on the base of your router)
oselect "OK" to exit Properties
oselect "Connect" to connect to your Wi-Fi
•For Wired connection (CAT6) connection:
otick "Use as default profile" (towards the top of the list)
oselect "Connect" to connect to your network

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VIDEOPHONE INSTALLATION GUIDE
•Connection status will now be shown at the bottom of the Network Manager window:
•Close the Network Manager (tap the "Quit" button towards top right)
•To verify that Internet is working OK, tap the BROWSER icon, and ensure you can browse successfully ....

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VIDEOPHONE INSTALLATION GUIDE
The Videophone is now connected to your Internet service.
Please now restart the Videophone, and then contact Konnekt to enable the Videophone and finalise setup.
•Close the Browser (tap the red power icon towards top right)
•Tap the RESTART icon, then the RESTART button when prompted ....
5) CONTACT KONNEKT
•You will need to contact Konnekt in order to enable the Videophone for use.
•Please contact Konnekt by phone or via Skype during office hours at your next opportunity,. We will enable the
Videophone for use, and can carry out some final adjustments and checks, including:
ohelp you to optimise video call quality (check Internet, check positioning, etc)
ohandle any Microsoft Security requirements, often required after relocation
oadjustment of Videophone volume and mic sensitivity, if necessary
oadjustment of any other contacts and preferences
orecord some technical information about your system
Konnekt office hours: 9:30am - 5:30pm Mon-Fri,
Australian Eastern Standard Time
GMT+10 (GMT+11 during Daylight Savings)
Phone (Aust): 1300 851 823 or [phone]
Phone (USA): [phone]
Phone (International): [phone]
Skype: konnekt_000