KPU Myrio User manual

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RemoteControlUser’s
Guide
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AminoSetTopBox
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INTRODUCTION
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Welcometo
CommVision
IPTV!

KPUiscommittedtobringingyoustate‐of‐the‐arttechnology
andexceptionalvalue.WithKPUCommVisionIPTVyouget
100%digitalqualityprogramming,aninteractiveprogram
guide,CD‐qualitymusicchannels,on‐screenCallerID,parental
controlsandmore!
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Pleasereviewtheinformationonthenextpagewithour
technician.Thisinformationwillinsurethatyouhavebeen
providedthematerialsandinstructiontostartenjoyingyour
newservice.
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KPUCommVisionCustomerSupport
907‐228‐5474
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BillingandAccountInformation
Monday–Friday:9:00am–6:00pm
Saturday: 10:00am–4:00pm
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TechnicalSupport
611or907‐225‐2111option1oremail:
[email protected]
Monday–Friday:8:00am–9:00pm
Saturday‐Sunday:11:00am–9:00pm

OfficeLocation
2417TongassAve.(ThePlaza)
Monday–Friday:9:00am–6:00pm
Saturday: 10:00am–4:00pm
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Website
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
Welcome
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YourTVsareprogrammedasfollows:
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TV
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Location


Channel/Input
TV
Programming
Code
TV1
TV2
TV3
TV4

Modem:
ModelLocationWired/Wireless
 
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SetTopBoxes:
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
TV


Model


SD/HD


PVR
TV1
TV2
TV3
TV4
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YourPINsarecurrentlysetto:
PurchasingPIN
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InstallationChecklist:
□InstallationSummarySheet
□TVLocationsandSetup
□PersonalIdentificationNumbers(PIN)
□RemoteControlQuickReferenceGuide
□TurningSystemOn/Off
□CommonRemoteFunctions
Guide
Menu
Music
VOD
□CallerID(ifapplicable)
□ChannelLineup
□DSLAuthentication/SpeedTest:_______________
□HDSetup
AspectRatioandResolution
StreamEnablement
□CustomerSupport
□Help

TableofContents

Introduction
TheRemote....................................................................... 1‐2
GettingStarted................................................................. 3
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PersonalSettings
ParentalControls.............................................................. 4‐5
PINSettings....................................................................... 5
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SystemFeatures
Menu................................................................................. 6
InteractiveProgramGuide(IPG)....................................... 7‐8
Favorites........................................................................... 8‐9
AutoTune&Reminders.................................................... 9
Music................................................................................. 10
Video‐On‐Demand(VOD)................................................. 10‐11
Pay‐Per‐View(PPV)........................................................... 11
CallerID............................................................................. 12‐13
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TroubleshootingtheRuckusWireless...................14‐15
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1
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PowerOnandOff–PresstheTV
button,thenthePWRbuttonon
theremotecontroltoturnon.To
turnoff,simplypressthePWR
button.(Buttonsarelocatedin
theupperright‐handcornerofthe
remote.)
Ifyou’vealreadydeterminedwhich
channelyou’dliketowatch,simply
usethenumerickeypadtoselect
thechannel(towatchCBSpress4)
andthenpresstheENTERbutton.
PoweronIPTV–Afterpressingthe
TVandPWRbuttons,presstheMyrio
buttonandthenthePWRbutton
againontheremotecontrolto
initiatetheSetTopBoxandyourIPTV
service.(Buttonislocatedinthe
upperleft‐handcornerunderthe
SETUPbutton.)
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YoucanalsoselecttowatchbyusingtheCH+/‐
buttons.SimplypresstheCH+buttontoscroll
forwardthroughchannelsorpresstheCH‐button
toscrollbackwardsthroughchannels.
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PresstheMenubuttontoaccessthe
DigitalTVGuide,Movies,Phoneand
Settings.(Buttonislocatedinthe
middle‐rightnearthearrow
Selections.)
Youcancontrolthevolumewhileviewingyour
programbyusingtheVOL+/‐buttons.Toturnup
thevolume,presstheVOL+button.Toturndown
thevolume,presstheVOL‐button.
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Youcanby‐passthe
Menuandgodirectlyto
themainfeatureby
pressingoneofthe
featurebuttons.Press
theMoviesbuttontogo
directlytoallVOD
movies.(FeatureButtons
arelocatedatthebottom
oftheremotecontrol.)

MovieControls–While
watchingVODmovies,use
thesebuttonstoPlay,Pause,
Stop,FastForwardand
Rewind.

ChannelSelection–you
canselectachannelby
pressingtheGUIDE
button.Simplyhighlight
theprogramyou’dliketo
watchandpressthe
SELECTbutton.(Usethe
arrowbuttonsto
navigatethroughthe
Guidetohighlighta
channel.)
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Seeingablackorbluescreen,orsnow?
ThismeansyourIPTVwasnotactivated–onlyyourTVsethas
beenturnedon.Inordertoremedythissituation,usethesteps
below:
1. PresstheTVbutton.
2. Pressthebuttons0and3andthentheENTERbutton.
3. PresstheMyriobuttonandthenthePWRbutton.

Ifyoustillhavenopicture,startwithStep1andonStep2,press
0and4andthentheENTERbutton.ProceedwithStep3above.

WhileviewingtheGuide,youcanget
detailsaboutaprogramyou’dliketo
watch.Simplyhighlighttheprogramand
thenpresstheINFObutton.
Stillnotseeingapicture?FollowStep1andcontinuewith
thesesteps:

2. Pressthebuttons0and3.
3. PresstheINPUTbutton.
4. PresstheMyriobuttonandthenthe
PWRbutton.

Ifyoustillhavenopicture,startwithStep1andontoStep2,
pressthe0and4buttons.ProceedwithStep3above.
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2

Re‐ProgrammingyourRemoteControl
You’llneedtofindthecodesforthedevicesyouwanttoprogramusingthemanufacturingcodesat
http://kbase.x10.com/wiki/Universal_Remote_Code_List.Writethesecodesdownandsavethemforfuturereference.
Note:ToprogramaTV,usetheTVbutton.ToprogramaDVDplayer,TV/DVDcombo,TV/VCR/DVDcombo,usetheDVD
button.
1. Turnonthedevice(forexample,theDVDplayer)and,ifneeded,loadmedia(forexample,aDVD).
2. Pressadevicebutton(TV,VCR/DVD,orAUX).

3. PressandholdtheSETUPbuttonuntiltheredLEDblinkstwice,thenrelease.
4. Enterthefirstfive‐digitcodeforyourdevice.TheLEDblinksonceaseachdigitisentered.IFthecodeiscorrect,the
LEDblinkstwice.
Note:IftheLEDdoesnotblinktwice,repeatsteps2to4andtryenteringthecodeagain.
5. AimtheremoteatthedeviceandpressthePWRbutton.Thedeviceshouldturnoff.Ifitdoesn’t,repeatsteps3‐5,
tryingeachcodeforyourbranduntilyoufindonethatworks.
6. Repeatsteps1‐5fortheotherdevicesyouwanttocontrol.
PowerCyclingyourSetTopBox
IfyouareexperiencinganyofthefollowingissuesyoumightneedtopowercycleyourSetTopBox.
IftheGuidesays“noinformation”forallofthe
channels.

Ifyouarenothearingsoundandthe
volumeisuponyourTV.
Ifthetimeontheinteractiveprogramguideis
incorrect.

IftheredpowerlightisoffontheSet
Top[BoxandtheSetTopBoxisn’t
turnedoff.
IfyourTVistiling.

IftheGuidedoesnotappear.

HowtoPowerCycleyourSetTopBox
1. UnplugtheSetTopBoxpowercordfromthewalloutletorthebackofthebox.
2. Wait60secondsandreconnecttheSetTopBoxpowercordintothewalloutlet.
3. TheSetTopBoxwillcyclethroughtheentirestart‐upprocessandtakeupto5minutes.
4. WhentheSetTopBoxhascompleted,yourTVwillautomaticallybetunedtoChannel2.



3

GettingStarted

RemoteControl

Usetheremotearrowkeystonavigateinteractive,on‐screen
menus.Whenthecursermoves,ahighlightappearsaround
selecteditems.Featurebuttonsontheremote(DTV,Music,
etc.)jumpdirectlytoaparticularservice.Seepage1fora
completedescription.

NavigatingwiththeRemote

1. Usetheremotearrowkeystomovethecursor.Theselected
itemwillbehighlightedinwhite.

2. PresstheSELECTbuttonontheremote.Anactionoccurs
andthescreenchanges.

RemoteCodes

Theremoteiscapableofcontrollingadditionalhomeelectronics
suchasyourTV,DVDorStereo.RefertotheincludedRemote
Programminginstructionsforadditionalinformationonhowto
programtheremote.Programminginstructionsarealso
availableathttp://kbase.x10.com/wiki/Universal_Remote_Code_List.

PersonalIdentificationNumber

A4‐digitpersonalidentificationnumber(PIN)isissuedatthe
timeofinstallation(SeeWelcomepage).

YourPINisusedtorentmoviesandsetparentalcontrolsforTV
programsandmovieratings.Whenrequired,anon‐screen
messagepromptsyoutoenterthePINusingtheremote.Asa
securitymeasure,asterisksappearasthenumbersareentered.
IfthewrongPINisentered,amessagepromptsre‐entry.

Note:YoucanchangeorinactivatethePIN.Seepage5for
details.



4

PersonalSettings

ParentalControls

UseParentalControlstosetmaximumviewableratingsformoviesand
TVprograms,aswellaspreventunratedTVshowsfromdisplaying.A
validPINisrequiredtoalterParentalControls.

SetParentalControls
1. PressMENUontheremote.
2. SelectACCOUNTINFO/SETTINGS,thenPARENTALCONTROL.
3. SelectSETTINGS.
4. EnableorDisable–SelectNOtodisableparentalcontrols.Select
YEStoactivateparentalcontrolfeaturesthroughoutthesystem.
5. EditpreferencesusingthedirectionalarrowsandSELECTonthe
remoteforthefollowing:
MovieRating–Controlviewingofprogramsbelowtheselected
MPAAratingslevel(PG‐13,etc.).
TelevisionRating–Controlviewingofprogramsbelowthe
selectedVCHIPratinglevel(TV‐14,etc.).
LockUnratedShows–SelectYesorNotorestrictviewingof
showsthatarenotassignedarating.
ShowtitlesunderParentalControl–SelectYESorNOto
restrictshowingtitlesintheguide.
6. SelectSELECTtosavechangesandreturntothemainmenu.

HideandUnhideChannelsfromtheGuide

1. PressMENUontheremote.
2. SelectACCOUNTINFO/SETTINGS,thenPARENTALCONTROL.
3. SelectHIDECHANNELS.
4. Usethedirectionalarrowsontheremotetobrowsethroughalistof
availablechannels.PressSELECTontheremotetoselector
deselectspecificchannels.
5. SelectSELECTtosavechannelsandreturntotheParentalControl
menu.

MovieRatings

GGeneralaudience
PG Parentalguidancesuggested
PG‐13 Parentsstronglycautioned
RRestricted
NC‐17 Noone17andunderadmitted
NR NotRated

5

ParentalControls,PINSettings

TVRatings

VViolence
SSexualConditions
LCoarseorCrudeIndecentLanguage
DSuggestive Dialog
FV FantasyViolence
TV‐YAllChildren
TV‐Y7 DirectedtoOlderChildren
TV‐GGeneralAudience
TV‐PG ParentalGuidanceSuggested
TV‐14 ParentsStronglyCautioned
TV‐MA MatureAudienceOnly

PINSettings

A4‐digitpersonalidentificationnumber(PIN)isissuedatthetimeof
installation(seepage1).Whenrequired,anonscreenmessageprompts
youtoenterthePINusingtheremote.Asasecuritymeasure,asterisks
appearasthenumbersareentered.

ChangetheCurrentPIN

1. PressMENUontheremotecontrol
2. ACCOUNTINFO/SETTINGS,andthenPINOPTIONS.
3. HighlightthePINyouwanttochangeandpressSELECT.
4. UsethenumberkeypadtoenterthenewPIN.PressSELECTto
confirmthechange.Presstherightdirectionalarrow()onthe
remotecontroltoleavethenumberfield.
5. SELECTtosavechangesandreturntothemenu.

Enable/DisablethePIN

Warning:WhenthePINisdisabledyouwillnolongerberequiredtoenteraPINwhenaccessingandchangingSystem
SettingsorwhenmakingpurchasessuchasVideoonDemand(VOD)movies.

1. PressMENUontheremotecontrol.
2. ACCOUNTINFO/SETTINGS,andthenPINOPTIONS.
3. YEStoDisableorNOtoenabletheselectedPIN.
4. PressSELECTtosavechangesandreturntothemenu.



6

SystemFeatures

On‐ScreenMenu

Navigatesystemfunctionstwoways:theon‐screenmainmenuorthe
remotefeaturebuttons.Themenudisplays:

Listofmainfeatures(DTV,Music,etc.)availableonthesystem.
Optionsforcontrollinghowandifthesystemdisplayscertain
information(ParentalControls,Favorites,SystemSettings,Change
PIN).
Accounthistoryandmore.

UsingtheMenu

1. PressMENUontheremote.
2. Usethedirectionalarrowsonyourremotetonavigateprogram
titlesonechannelatatime.

MenuStructure

WatchDTVReturntoRegularDTVProgramming
MoviesDirectAccesstoVODMovies



AccountInfo/Settings
ParentalControl
Favorites
SystemSettings
Account
PINOptions
CallerIDSettings
SystemInfo
MediaFutureUse
MusicDirectAccesstoDigitalMusic
HelpDirectaccesstosystemhelptopics








7

InteractiveProgramGuide(IPG)

InteractiveProgramGuide(IPG)

PressGUIDEontheremotetoaccessdetailedinformationfortheselected
entertainmentfeature(DTV,Music,etc.).Thelastchannelviewedappearson
asmallerscreen(screen‐in‐screen)withintheGuidesoyounevermisswhat’s
happeningwhileyousearchforwhat’son,schedulefeatureprogramsorget
moreinformation.

TVlistingsappearinagridformatwithchannelnumbersandnetworkcall
lettersdowntheleftsideandtimesalongthetop.Listingsarecolorcodedto
helpyouidentifydifferenttypesofprograms.


LightGreen/BlueNormalProgramming
DarkGreenNoInformation
RedSports
LightGreenNews
DarkBlue Children’s
PurpleMovies

NavigatingGuideListings

Usethenumerickeypadtoadvancedirectlytoaspecificchannelorusethe
directionalarrowsonyourremotetonavigateprogramtitlesonechannelata
time.UsetheCH+/‐buttonstoadvanceafullpageoflistings.

Usethedirectionalarrowstoseeprogramlistingsin30‐minute
increments,foruptooneweekinadvance.Usethekeysto
advanceanentireday.

HighlightaprogramtitleandpressSELECT.Iftheprogramisonnow,youwill
tunetoit.Iftheprogramwillairlater,youwillbegivenoptionstotunetothe
channelnoworsetareminder.UsethedirectionalarrowsandSELECTto
selectdesiredactionorpressEXITtoreturntotheguide.

8

SystemFeatures

GuidebyChannel

1. PressGUIDEontheremote,usethedirectionalarrowsontheremoteto
highlightaprogramtitlethatappearsinthedesiredchannel.
2. Usethe directionalarrowstobrowseprogramlistingsin
chronologicalorder.UsetheCH+/‐buttonstoswitchtothenextchannel.

ProgramInformation

HighlightaprogramtitleandpressINFOonyourremotetoseedetailed
programinformation.UsetheSELECTbuttontohighlightoneofthefollowing
options:

WatchCHANNEL.
AddREMINDER.

DetailedprograminformationcanalsobeaccessedwhennotintheGuide.
Whilewatchingaprogram,pressINFOontheremotetodisplaytitleand
durationofthecurrentprogram.PressINFOasecondtimetodisplaythefull
programdescription.

Favorites

TheFavoritesfeatureallowsquickaccesstoyourmostfrequentlyviewed
channels.UsethedefaultGuidetocreateoneforeachpersoninyour
household(upto5)!

CreateaFavoritesList

1. PressMENUontheremote
2. SelectACCOUNT/INFO/SETTINGS,thenFAVORITES.
3. HighlightNEWFAVORITE,pressSELECT.
4. Usethedisplayedkeyboardtoenteraname,thenselectSELECT.
5. Usethedirectionalarrowstoaccessandscrollthroughtheavailable
channels.
6. HighlightaspecificchannelandpressSELECTontheremotetoselect
desiredchannels.
7. SelectSELECTtosaveandreturntothemenu.
8. PresstheGUIDEmultipletimestotogglebetweeneachcreatedlist–
including“Subscribed.”




9

Favorites&AutoTuneandReminders

Channelsnotselectedinyourfavoriteslistwillbeunavailabletowatchorsee
intheGuidewhenusingtheselectedfavoriteslist.Switchtosubscribedto
vieworwatchallavailablechannels.

DeleteaFavoritesList

1. PressMENUontheremote.
2. SelectACCOUNTINFO/SETTINGS,thenFAVORITES.
3. SelectEDITFAVORITE.
4. Usethedirectionalarrowstotogglebetweenandhighlightthelistyou
wanttodelete.PressSELECT.
5. TheCONFIRMdialogboxappears.SelectYES
.

AutoTuneandReminders

Neverforgetwhenyourfavoriteprogramstarts.ScheduleaRemindertonotify
youbeforetheshowstartsorscheduleanAutoTunetohaveitchangethe
channelforyou!

1. PresstheGuidebuttontoaccesstheDTVGuide.
2. HighlightthefutureprogramandpressSELECT.
3. ArrowtoADDREMINDERandpressSELECT.



4. TosetaREMINDER:Usethedirectionalarrowsontheremotetohighlight
NOandpressSELECT.

ToscheduleanAUTOTUNE:Usethedirectionalarrowsontheremoteto
highlightYESandpressSELECT.

5. Setthenotificationorauto‐tunetime.Arrowdownto“Timebefore
programstarts”tohighlightandselectthe+/‐buttonstosetatimeperiod
from1to99minutes.
6. SelectSELECTtosaveyoursettingsandreturntothemenu.PressEXITor

theDTVbuttontoreturntotheGuide.Asmallclockwillappearnextto
theprogramyouhaveselected.
7. Whenthereminderappears,selectWATCHNOWtoacceptorDISMISSto
ignore.


10

Music&Video‐On‐Demand

Music

Accessover40differentchannelsthatfeaturecontinuous,commercialfree,
digitalqualitymusicinavarietyofgenres.

1. PresstheMUSICbutton(bottomofremote).
2. PresstheGUIDEbuttonwhileinthisfeaturetoseeacompletelistingof
musicchannelsbygenre.Selectthedesiredchannelorgenreusingthe
directionalarrowsandSELECTontheremote.
3. PresstheDTVbuttononthebottomoftheremotetoreturntoregularTV
programming.

Note:YoucanalsoaccessthemusicchannelsbypressingtheMENUbuttonand
selectingMUSIC.

Video‐On‐Demand

Video‐On‐Demandmoviesandprogramsarepaidforatthetimeofairingand
maybewatchedforupto24hours.CompleteVideo‐On‐Demandlistingsare
availableintheInteractiveProgramGuide.

RentingaVODMovie

Getcurrentmoviesandlocalprogrammingatthetouchofabutton.

1. PresstheMOVIEbuttontheremote(bottomleft).
2. Usethedirectionalarrowstohighlightthedesiredcategory,pressSELECT:

MenuCategoryEvents
 EventsSpecials
 Kids
FreeOnDemandMusic
 Abient.TV
 DiscoveryNetworks
 KayhiSports
 CelebrityChef
 LiveinKetchikan
KPUVODSpecialEvents
 HomeGrown
ByCategory  HometownHeroes
 MonthlyGrind
 NewReleases
 Library
 Independent
MoviesEnEspanol
 PassionZone
 BonusFootage
 BoxOfficePreview
 ForeignFlix
PremiumChannelsFilipino
 
ByTitle(Searchformovietitles)
ByKeywordr(Searchbykeyword)


11

Video‐On‐Demand&Pay‐Per‐View

3. Usethedirectionalarrowstoselectasubjectfromthedisplayedlist,press
SELECTontheremote.
4. ContinuetousethedirectionalarrowsandtheSELECTbuttontonavigate
throughallofthescreens.
5. ToreturntoregularTVviewing,presstheDTVbuttonorEXIT.

Pay‐Per‐View
Pay‐Per‐Viewmoviesandprogramsarepaidforatthetimeofairingandmay
bewatchedonce.CompletePay‐Per‐Viewlistingsareavailableinthe
InteractiveProgramGuide(channels970andabove).

RentingaPPVEvent
1. PressDTVontheremote,thenpressGUIDE.Navigateusingremotearrow
keysorPageup/downtoaPPVchannel.
2. PressSELECTontheremote.
3. SelectRENTPPV.
Ifthemovieisinprogress,awarningboxappearstoconfirmthe
purchase.OptionsareYESorNO.SelectYEStocontinuewiththe
purchase.SelectNOtocancelandreturntoregularprogramming.
4. EnteryourPIN.

Note:Moviesandeventsarenotavailabletopurchaseuntil15minutesbefore
thestarttime.

CancelaPPVPurchase
YoucancancelaPPVpurchasebeforetheprogrambegins.Oncetheprogram
hasstarted,youwillnotbeabletocancelthepurchase.

1. PressDTVontheremote,thenpressGUIDE.Usethedirectionalarrow
keysorPageup/downontheremotetonavigatetothemovieorevent
purchaseyouwanttocancel.
2. Oncetheprogramishighlighted,pressINFOontheremote.
3. SelectCANCELPPV.
4. UsethedirectionalarrowkeysandtheSELECTbuttontoselectEXITto
returntotheMainMenu.
5. SelectDTVintheMenuorpresstheDTVbuttononthebottomofthe
remotetoreturntoregularprogramming.

PurchaseHistory
TheAccountsectionofAccountInfo/Settingsdisplaysadetailedrecordofyour
movierentals(bothVODandPPV)andcostsforthelast30days.This
informationisforexplanatorypurposesonly.

1. PressMENUonyourremote.
2. SelectACCOUNTINFO/SETTINGSandthenACCOUNT.TheEnterPIN
dialogboxappears.EnteryourPIN.
3. Yoursubscriptionnameisdisplayed.Reviewthepurchasedmovies,view
charges,titlesanddatesforthelast30days.
4. UsethedirectionalarrowsandSELECTbuttontoselectEXITtoreturnto
themainmenu.
5. SelectDTVinthemenuorpressDTVbuttonnearthebottomofthe
remotetoreturntoregularprogramming.

Note:SetupParentalControlstoblockand/orhideundesiredchannelsand
titles.Seepage4fordetails.

12

CallerID
CallerID

CallerIDonyourTVisavailablewithasubscriptiontotheCallerIDfeatureon
yourKPUphoneaccount.

EnableorDisableCallerID

PressMENUontheremote.
SelectACCOUNTINFO/SETTINGS,thenCALLERIDSETTINGS.
TheCallerIDSettingsscreenappears,withthefollowingoptions:
Displayonlycustomlist(onlydisplaysnumbersavedtothePHONE
BOOK).
Enable/Disable
Displayonlycallingnumber
Turnoptionsonoroff,asdesired,andthenselectSELECTtosavechanges
andreturntothemenu.

CallerIDHistory

Youcandeterminewhichnumbersappearandhowtheinformationis
displayed.

1. PressPHONEontheremote,orpressMENUandselectPHONE.
2. PressPHONEHISTORY.TheCallerIDHistoryscreenappearsinreverse
chronologicalorder.
3. Scrollthroughthelisttoreviewincomingcalls.
4. PressEXITordirectionalarrowtoreturntothepreviousmenu.

PhoneBook/CustomList
(Createapersonallistoffrequentlyusednumbers)

SaveNumbersfromCallerIDHistory

1. PressPHONEontheremote,orpressMENUandselectPHONE.
2. SelectPHONEHISTORY.TheCallerIDHistoryscreenappears.Scroll
throughthelisttohighlightthedesiredcall.
3. Usethedisplayedkeyboardtoeditthename(ifdesired)theselectSELECT.
4. PressEXITortheDTVbuttontoreturntothepreviousmenu.

ManuallyAddNumbers

1. PressPHONEontheremote,orpressMENUandselectPHONE.
2. SelectPHONEBOOK.
3. TheEnterNamedialogboxappears.Enteranameusingtheonscreen
keyboardorthenumberkeypadontheremote.SelectSELECT.
4. TheEnterNumberdialogboxappears.Enterthe10‐digitphonenumber
usingtheonscreenkeyboardorthenumberkeypadontheremote.
5. SelectSELECTtosaveandreturntothePhoneBooklist.



13

CallerID,ClosedCaptioning&HDTV

DeleteCallerIDHistory

Whenthemaximumnumberofcallsisexceeded,theoldestcallsintheHistory
willautomaticallydropoff.However,youcandeletespecificcallsfromthelist
atanytime.

1. PressPHONEontheremote,orpressMENUandselectPHONE.
2. SelectPhoneHistory.TheCallerIDHistoryscreenappears.
3. ScrollthroughthelisttohighlightthecallyouwanttoremovefromCaller
IDHistory.
4. Aconfirmationboxappears.SelectYEStoconfirmanddeleteorNOto
cancel.




14

TroubleshootingtheRuckusWireless

KPUCommvisionisanInternetProtocolservice.Thevideosignalcanbedeliveredtothetelevisionfromthemodemviacoaxor
wirelessly.Ifyourserviceiswireless,KPUwillhaveinstalledaRuckusMasteratthemodemtodelivertheIPsignaltoaRuckus
AdapterwhichisthenpluggedinwithanEthernetcordtoyourEntoneSetTopBoxes.








2





1








3





4

LabelLEDActivityDescription
1Power
GreenPowerissuppliedtothe
Ruckus.
OffPowerisnotsuppliedto
theRuckus.
2WAN
Connectivity
GreenTheWANporthasdetected
link.
FlashingGreen
Dataisbeingtransmitted
orreceivedontheWAN
port.
Off Nolinkconnectivity.
3WirelessDevice
Association
Amber
TheWLANinterfaceisup,
butnostationis
connected.
Green
Astationisconnectedto
theWLAN(eitherthehome
WLANortheKPUWLAN).
Off WLANisnotup.
4SignalQuality
GreenGoodsignalqualityatthe
KPUWLANinterface.
FlashingGreen
Marginallyacceptable
signalqualityattheKPU
WLANinterface.
OffNostationassociatedwith
KPUWLAN.



15


TroubleshootingtheRuckusWireless

Atypicalinstallationconsistsofa7800connectedtoaDSLmodem.The7811sendswirelesssignalstoanadapter(7111)thatis
connectedtoasettopbox.One7811cansendwirelesssignalstomultipleadaptersthroughoutthehome.


TroubleshootingSetup

IfyoucannotseevideoonyourTV,followthesetroubleshootingtips:

1. Disconnectthe7111poweradapter(theunitconnectedtotheSTB).
2. Re‐connectthe7111poweradapter.
3. FromtheTVconnectedtothesettopbox,checktoseeifyoucanwatchIPTVchannels.
4. Ifnot,turnoffthesettopbox.
5. Turnonthesettopbox.
6. Re‐checktheTVchannel.
7. Disconnectthe7811poweradapter(theunitconnectedtotheDSLmodem).
8. Reconnectthe7811poweradapter.
9. Turnonthesettopbox.
10. ChecktheLEDstatuslightstoverifycorrectoperation(seeabove).
11. MakesureyouareusingthepoweradaptersuppliedbyRuckusWireless.
12. MakesurethePowerLEDislit.Ifitisnotlit,makesurethepowercordisproperlyconnectedtothe7111andthatthe
powersupplyadapterisproperlyconnectedtoafunctioningpoweroutlet.Iftheproblempersists,youhaveahardware
problemandshouldcontactourRepairDepartmentat611or225‐2111,option1.
13. MakesureyourNetworkLEDislit.MakesuretheEthernetcableconnectionsaresecureatthe7111adapterandyourset
topbox.TheNetworkLEDonthe7111adapterindicatesalinkwhentheadapterisfullyseatedintheport.
14. MakesuretheWirelessLEDiseithersteadyorflashingGreen.Ifitisnotlit,theWirelesssettingsmaybeincorrectbetween
the7111adapterandthe7811Master.ContactourRepairDepartmentat611or225‐2111,option1.

EnjoyyourLocallyOwnedandOperatedKPUCommVisionService!

Call611or225‐2111option1ifyouhaveanyquestionsconcerningourservice.

ForbillingquestionsortoaddnewservicescontactCustomerServiceat228‐5474.
