
4User's guide
our own discretion repair faulty parts free-of-
charge or replace such parts with parts which
are in a perfect condition. Repairs are carried
out on-site whenever possible. Appliances re-
quiring repairs are to be made accessible in
such a manner that technicians canhandle the
appliances freely and remove and install parts
without causing any damage to furniture, floor-
ing, etc. Costs for the repair of appliances that
were not installed in accordance with our in-
stallation guidelines will be invoiced.
Apurchase receipt isto be presented forevery
claim against guaranteeand proof is to bepro-
vided of the delivery date if this deviates from
the date indicated on the receipt. Replaced
parts become our property.
At the request of an ultimate consumer we will de-
liver within the above-stated guarantee period
equivalent replacements free-of-charge in cases
in which reworking fails or is rejected by us.
4. Guarantee services do notextend the guaran-
tee period and nor do they mean that a new
guarantee period is commenced. The guaran-
tee period for fitted spare parts ends with the
expiry of the guarantee period of the entire
appliance.
5. Any further claims or any other claims, in par-
ticular claims for compensation for damage
caused beyond the scope of the appliance are
excluded, apart from liability for damages re-
sulting from culpable injury to life, body or
health as aresult ofneglect ofduty on our part
or as a result of wilful or negligible breach of
duty on the part of our assistants.
These terms and conditions of guarantee apply at all
times solely to appliances purchased in Germany. If
we have a customer service network in operation in
the respective country, these terms and conditions of
Guarantee Terms and Conditions
In addition to the warranty claims specified in sales contracts
concluded with dealers, we also provideultimate consumers
with a direct guarantee on Küppersbusch home appliances.
The scope of our guarantee is as follows:
1. Appliance defects which are demonstrably the re-
sult of material and / or production faults are recti-
fied free ofcharge in accordance with the following
provisions provided that we are notified of such
faults immediately after ascertainment and within
24 months of delivering the product to the initial
ultimate consumer. The guarantee period is only
12 months for commercial use or any other equiv-
alent stress conditions. Any fault that becomes
apparent within sixmonthsofdeliveryispresumed
to be a material or production defect.
2. No guarantee will be granted for fragile parts such
as glass, plastic and light bulbs. Immaterial vari-
ances from the target condition which are irrele-
vant to the value and the fitness for use of an ap-
pliancedonotconstituteaclaimagainstguarantee.
Nor do we provide guarantee for damage caused
bythechemicalandelectromagneticeffectsof wa-
ter, for generally uncommon environmental condi-
tions, for unsuitableoperational conditions or ifthe
appliance has made contact with unsuitable sub-
stances or materials. Finally, we do not provide
any guarantee for appliance defects due to trans-
port damage which is not our responsibility, or due
to unprofessional installation and assembly, to
faulty use, to a lack of care or to failure to observe
the instructions for operation or for assembly.
Claims against guarantee are also forfeited if re-
pairs or work carried out on the appliance are car-
ried out by persons who have not previously been
authorised by us to carry out such work or if our
appliances are fitted with spare parts, supple-
ments or accessories which are not original parts
and have resulted in a defect.
3. Our guarantee performance means thatwe may at