
3
RECEIVING
Yourunitwasbuilt,packaged,andinspectedwithextremecare.Weshippedittoyouusing
carrierswetrustwithaproventrackrecordofcarefulhandling,goodcustomerservice,andon
timedelivery.Unfortunately,regardlessofalloftheseeffortssometimesaccidentshappenand
occasionallythoseaccidentsresultinshippingdamage.Whenthecarrierpickedupthe
merchandisefromus,theyassumedresponsibilityforitsconditionenroutetoyou.Thus,any
claimsforshippingdamagemustbefiledwiththecarrier.Likeanybodyelse,carriersdon’tlike
topayoutoninsuranceclaims,sotheirclaimsproceduresandrequirementsarevery
restrictive.Youshouldconsultthecarrier’swebsitefortheirspecificclaimsprocedures.You
shouldalsoknowthattimeisoftheessence.
Therearetwogeneraltypesofshippingdamage.Thefirstisvisibledamage.Thistypeof
damageincludesvisibleloss,damage,shortageoranyexternalevidenceoflossordamagethat
isvisibleattimeofdelivery.Thistypeofdamagemustbenotedindetailonyourdelivery
receipt.Makesurethedriversignsanddatesthedeliveryreceipt,acknowledgingthe
damage.Thishastohappenatthetimeofdeliveryoritwon’thappenatall.Keepacopyfor
yourrecordsandsendanothertothecarrier’sdamageclaimsdepartmentalongwithaformal
requestforaninspectionreport.Followupwithaphonecall.Theircontactinformationcanbe
foundonthecarrier’swebsite.
Thesecondtypeofshippingdamageisconcealeddamage.Thistypeofdamagewillprobably
notbeapparentattimeofdeliveryandmaynotbediscovereduntilunpackingandinspecting
theunit.Remember,timeisoftheessencehere.Youshouldunpackandinspecttheunitas
soonaspossible.Eachdaythatpassesreducesthelikelihoodthatthecarrierwillpaytheclaim.
Assoonastheconcealeddamageisdiscovered,stopunpackingandretainallpacking
materials.Contactthecarrierbyphonetoreporttheclaim.Notethedateandtimeand
personyouspokewith.Getaclaimnumber.Followupwithawrittenletterreferencingthe
claimnumberandincludingaformalrequestforaninspection.Again,consultthecarrier’s
websiteforspecificclaiminstructionsandfollowthemprecisely.
ASSTATEDABOVE,THECARRIERISYOURSOLESOURCEFORSATISFACTIONOFADAMAGE
CLAIM.UNDERNOCIRCUMSTANCESSHOULDTHEMERCHANDISEBERETURNEDTOTHE
MANUFACTURER.NORETURNSWILLBEACCEPTEDWITHOUTPRIORAUTHORIZATION.