LaCie rikiki 301949 User manual

Note: Check the online version of this document for the most recent content as well as for
features such as expandable illustrations, easier navigation, and search capability.
This document was created on June 22, 2010.
USB 3.0 Hard Drive Family User Manual
Introduction
Welcome to the User Manual for the USB 3.0 hard drive family. These drives combine the cutting-
edge SuperSpeed USB 3.0 interface with high-quality drives, allowing you to transfer data with the
fastest speeds on the market.
These pages will guide you through the process of connecting your LaCie product and will explain
its features. If this manual doesn't answer your questions or if you are having trouble, consult the
Help page.
Note: This manual covers several similar products, so illustrations may not represent your hard
drive precisely. Refer to the Quick Install Guide included in the packaging for specific drawings.
Box Content
Your box contains the following:
LaCie Hard Disk
USB 3.0 cable (USB 2.0 and 1.1 compatible)
USB power cable (included with certain mobile products only)
Power supply (desktop products only)
Quick Install Guide
Note: A PDF of this User Manual and software utilities are pre-loaded on the drive.
Important info: Please save your packaging. In the event that the drive should need to be
repaired or serviced, it must be returned in its original packaging.
1 | LaCie User Manual

Minimum System Requirements
Your system must meet certain requirements in order for your LaCie product to function properly.
For a list of these requirements, please refer to the product packaging or consult the product
support web page at www.lacie.com/support/.
Note: For optimal performance, the drive must be connected to a USB 3.0 host port. Many
laptops or desktop computers do not feature USB 3.0 ports. You can purchase a USB 3.0 PCI
Express Card (for desktop computers) or a USB 3.0 ExpressCard 34 (for laptops) from LaCie
that will permit the maximum transfer speeds for which your LaCie USB 3.0 hard drive is
capable. Visit www.lacie.com/accessories/.
Status Light Information (Certain Drives Only)
Your hard drive may feature a status light, which will indicate certain disk behaviors. Refer to the
chart below for details.
Light Behavior Status
On, Steady Drive is on
Flickering Data access
On for 1 second, off for 30 seconds Eco Mode
Off Drive is off
2 | LaCie User Manual

Cables and Connectors
USB 3.0
USB is a serial input/output technology for connecting peripheral devices to a computer or to each
other. SuperSpeed USB 3.0 is the latest implementation of this standard, and it provides higher
bandwidth and new power management features.
Transfer rates can attain up to 5 Gbits/s as opposed to USB 2.0's 480 Mbits/s. This means USB 3.0
is theoretically up to ten times faster than its predecessor.
Your LaCie drive is shipped with a SuperSpeed USB 3.0 cable to ensure maximum data transfer
performance when connected to a compatible USB 3.0 port. The cable will also work when connected
to a USB 2.0 or 1.1 port, but drive performance will be limited to their respective transfer rates.
Note: LaCie USB 3.0 hard drives may feature a micro- or standard-sized USB 3.0 port, and will
ship with the corresponding cable. See the table below.
Connector Face
(to Computer)
Cable End
(to Computer)
Cable End
(to Hard Drive)
Connector Face
(to Hard Drive)
Micro
Standard
3 | LaCie User Manual

USB Power Cable (Mobile Drives Only)
In the event that the USB bus on your computer does not provide the necessary power to operate
your mobile LaCie hard disk, you can additionally connect a USB power cable to the drive and to
your computer's USB 3.0 or USB 2.0 port to ensure adequate power. If a USB power cable is not
include in the packaging, you can purchase one from www.lacie.com/accessories/.
1. Attach the small end of the USB power cable to the back of your LaCie drive.
2. Attach the USB end of the USB power cable to an available USB port on your computer.
3. Connect the USB interface cable.
Connector Face
(to Computer)
Cable End
(to Computer)
Cable End
(to Hard Drive)
Connector Face
(to Hard Drive)
4 | LaCie User Manual

Getting Connected
Installing your LaCie hard drive is easy for all users thanks to LaCie Setup Assistant. Please follow
the setup steps in the order they are given to ensure that your LaCie hard drive's volume mounts
correctly on your computer.
STEP 1: Power On the Drive (Desktop Drives Only)
1. Connect the appropriate wall plug adapter for your country to the power supply.
2. Connect the power supply to a wall outlet and to the hard drive.
5 | LaCie User Manual

STEP 2: Connect the USB Cable
Desktop Hard Drives
1. Connect the USB cable from the drive to the computer.
2. Turn on the drive by pressing the power switch.
3. The drive will mount on your computer.
6 | LaCie User Manual

Mobile Hard Drives
1. Connect the USB cable from the drive to the computer. Note that if the USB bus on your
computer does not provide the necessary power to operate your LaCie mobile hard drive,
disconnect the USB cable, connect the USB power cable to your computer and to the hard drive
and then reconnect the USB cable. See Cables and Connectors for more information.
2. The drive will mount on your computer.
7 | LaCie User Manual

STEP 3: Launch LaCie Setup Assistant
Before using your drive, LaCie Setup Assistant software must be launched. It will allow you to:
Easily format your drive according to your needs
Copy the user manual and utilities onto the drive
Install software preloaded on the drive
To launch LaCie Setup Assistant:
Windows users
Double click on the LaCie icon in My Computer (or in “Computer” for Windows Vista users) and then
double click start.exe.
Mac users
Double click on the LaCie Setup Assistant icon which will appear on your desktop.
8 | LaCie User Manual

All users
Follow the on-screen instructions to format your drive and install preloaded software.
The LaCie Setup Assistant does not prevent you from using your computer’s native disk utility
program to format or partition your LaCie drive. Simply follow the Setup Assistant through
completion, then use your computer’s native disk utility (Disk Management for Windows or Disk
Utility for Mac) to reformat your drive. See section Optional Formatting and Partitioning for more
information.
Important info: If you do not launch LaCie Setup Assistant or if you quit LaCie Setup Assistant
after the formatting has begun, your drive will not be ready to use and will require manual
formatting.
The user manual and utilities will not be available on your drive and will have to be
downloaded from the LaCie website: www.lacie.com/support/.
Important info: LaCie recommends that you copy the user manual and utilities onto your
computer's internal hard drive or other medium when setup is complete.
9 | LaCie User Manual

Unmounting Your Drive
USB, FireWire, and eSATA external devices feature “plug & play” connectivity, which means that your
drive can be connected and disconnected while the computer is running. To prevent failures,
however, it is important to follow these steps when disconnecting your LaCie hard disk.
Windows XP Users
From the System Tray (located in the lower right-hand side of your screen), click the Eject icon (a
small green arrow over a hardware image). A message will appear, listing the devices the Eject icon
controls (it should say, “Safely remove…”). Click on the LaCie hard disk in this prompt.
This message will appear: “Safe to Remove Hardware” (or similar). It is now safe to disconnect the
device.
Windows Vista & Windows 7 Users
From the System Tray (located in the lower right-hand side of your screen) click on the plug icon
(note the white check mark inside a green circle).
A message will appear, detailing the devices that may be safely unmounted.
Select Eject for the device you wish to unmount. A message will appear notifying you that it is safe
to remove the device.
10 | LaCie User Manual

Mac Users
Drag the hard drive icon to the trash. (The icon pictured below is a generic USB device icon. Your
drive may be represented by an icon that looks like the drive itself.)
When the icon disappears from the desktop, the drive can be disconnected.
11 | LaCie User Manual

Optional Formatting and Partitioning
For standard LaCie hard drives (not network or RAID devices), LaCie Setup Assistant should be run
once when you first connect your drive. During this process, the drive will be formatted for your
needs.
However, if you aborted the process, if you wish to reformat your drive after you've completed the
Setup Assistant, or if your product does not feature Setup Assistant, read this chapter for formatting
and partitioning information.
About File System Formats
Windows Users
FAT 32: FAT is an acronym for File Allocation Table, which dates back to the beginnings of DOS
programming. Originally, FAT was only 16 bits, but after the second release of Windows 95 it was
upgraded to 32 bits, hence the name FAT 32. In theory, FAT 32 volume sizes can range from less
than 1MB all the way to 2TB.
It is the native file system of Windows 98 and Windows Me, and is supported by Windows 2000,
Windows XP, Windows Vista, and Windows 7. When FAT 32 is used with Windows 2000, Windows XP,
Windows Vista, and Windows 7 however, volume size is limited to 32GB (by the Windows partition
utility, i.e. Disk Manager), and the individual file size is limited to 4GB.
NTFS: This acronym stands for New Technology File System, and it is the native file system for
Windows NT, Windows 2000, Windows XP and Windows Vista. NTFS offers several features that are
not available with FAT 32; i.e. file compression, encryption, permissions, and auditing, as well as the
ability to mirror drives. The minimum supported volume size for NTFS is 10MB, with a maximum of
2TB when initialized in MBR format or without a limit when initialized in GPT format, with no limit to
file size. Volumes created in NTFS can only be directly accessed (not through shares) by Windows
NT, Windows 2000, Windows XP, Windows Vista, and Windows 7 without resorting to help from
third-party products.
There are two possible file system format categories for Windows users: NTFS and FAT 32 (MS-
DOS). See the table below for more information.
Windows File System Formats
Use NTFS if:
…you will be using the drive only with Windows XP (performance will generally be greater when
compared to FAT 32). This file system is compatible in read only mode with Mac OS 10.3 and
higher.
Use FAT32 if:
…you will be using your drive with both Windows and Mac OS 9.x or 10.x or sharing the drive
between Windows 2000, 98 SE, XP, Vista, and Windows 7. Maximum single file size is 4GB.
12 | LaCie User Manual

Mac Users
You may customize the drive by reformatting and/or partitioning the drive with separate file system
formats. For optimal performance in Mac OS environments, format and partition the drive as one
large Mac OS Extended volume.
Mac OS Extended (HFS+): Mac OS Extended refers to the file system used by Mac OS X. HFS+
represents an optimization of the older HFS file system by using hard disk space more efficiently.
With HFS+, you are no longer limited by block size.
MS-DOS File System (FAT 32): This is the Microsoft file system, more typically known as FAT 32.
This is the file system to use if you are going to be using your LaCie Hard Drive between Macs and
Windows operating systems.
There are two possible file system format categories for Mac users: HFS+ and FAT 32 (MS-DOS). See
the table below for more information.
Mac File System Formats
Use HFS+ if:
…you will be using the drive on Macs only; performance will generally be greater when compared
to FAT 32. This file system is NOT compatible with Windows OS.
Use FAT32 if:
…you will be using your drive with both Windows and Mac OS 9.x or 10.x or sharing the drive
between Windows 2000, 98 SE, XP, Vista, and Windows 7. Maximum single file size is 4GB.
Formatting Instructions
The steps listed below will help you to format and partition a disk drive. For more information on
choosing the optimal file format, refer to About File System Formats.
Caution: Formatting will erase everything from the hard drive. If you have information that you
want to protect or continue to use, back up this information before performing these steps.
Important Info: If you reset the LaCie partition, the user manual and utilities will not be
available on your drive and will have to be downloaded from www.lacie.com/support/.
Note: Refer to your operating system's documentation for more information on reformatting
and partitioning your drive.
13 | LaCie User Manual

Windows Users
Technical Note: Windows XP 32-bit: These operating systems will not recognize volumes
greater than 2TB in size. Windows XP x64 and Windows Vista Enterprise/Ultimate (32- and 64-
bit versions): These operating systems will recognize volumes greater than 2TB in size, but the
disks must be converted to the GPT file system before partitions greater than 2TB can be
created. To do this, right-click the disk and click Convert to GPT.
1. Make sure the drive is connected to and mounted on the computer.
2. Right-click Computer and choose Manage. From the Manage window select Disk
Management.
3. From the list of drives in the middle of the Disk Management window, locate your LaCie hard
drive.
4. By default, a partition is already created on the drive with LaCie softwares and utilities. Follow
your operating system instructions to reset the existing partition.
5. To create a new partition, select New Simple Volume. When the New Simple Volume Wizard
will appears, follow on-screen instructions.
Mac Users
1. Make sure the drive is connected to and mounted on the computer.
2. Select Utilities from the Go menu in the Finder menu bar.
3. In the Utilities folder, double-click Disk Utility.
When you open Disk Utility, you will see the message Select a disk, volume, or image. All
connected hard drives, partitions, or disk images will be displayed in this column. Storage
devices in this column may have multiple listings. The top name is the name of the physical
drive's manufacturer, and includes the formatted capacity.
4. Select the hard drive in the left-hand column.
5. Click the Erase tab.
6. Choose a format from the drop-down window. See About File System Formats for more
information on choosing a file format.
7. Give the volume a name.
8. Click Erase… and confirm in the popup window.
14 | LaCie User Manual

Getting Help
If you are having problems with your LaCie product, consult the table below for a list of available
resources.
Order Source Description Location
1Quick Install
Guide
Concise steps to follow for
getting your product up and
running
Printed and included in the product
box, or download PDF from the
product page
2Support Pages
Includes interactive
troubleshooting topics for most
common problems
www.lacie.com/support/, select your
product, then click the
“Troubleshooting” tab
3User Manual Includes common
troubleshooting topics 1) See Troubleshooting Topics
4
LaCie Lounge
Technical
Support forum
A free forum, moderated by
LaCie, for customers to seek
advice
www.lacielounge.com/index.php?
option=com_kunena&Itemid=49&lang=en
5Customer
Support
Create an account on lacie.com,
register your product, and fill out
a support ticket
Create an account here:
www.lacie.com/us/mystuff/login.htm?
logout&rtn=mystuff
Note: LaCie is dedicated to providing high quality products that enrich the lives of our
customers. To help LaCie offer the best customer support, we encourage you to create an
account and register your product at www.lacie.com/us/mystuff/login.htm? logout&rtn=mystuff.
You can give us important feedback as well as receive updated information on your LaCie
device.
15 | LaCie User Manual

Troubleshooting Topics
Note: Interactive troubleshooting, a highly effective way to resolve problems with your product,
is available from www.lacie.com/support/. Select your product, then click the “Troubleshooting”
tab.
All Users
Problem: My file transfers are too slow.
Q: Are there other USB devices connected to the same port or hub?
A: Disconnect any other USB devices and see if the drive's performance increases.
Q: Is the drive connected to a USB 2.0 port on your computer or hub?
A: If your drive is connected to a USB 2.0 port or hub, this is normal. A SuperSpeed USB 3.0 device
can only operate at USB 3.0 performance levels when it is connected directly to a USB 3.0 port or
hub. Otherwise, the USB 3.0 device will operate at the slower USB transfer rates. Consider buying a
USB 3.0 PCI Express Card (for desktop computers) or an ExpressCard 34 (for laptops) to allow your
computer to achieve full USB 3.0 transfer speeds. Visit www.lacie.com/accessories/ for information.
Q: Is the drive connected to a SuperSpeed USB 3.0 port on your computer?
A: Check to see that the SuperSpeed USB 3.0 drivers for both your host bus adapter and device have
been installed correctly. If in doubt, uninstall the drivers and re-install them. Note that Mac drivers
do not exist as of publication date. Check www.lacie.com for updates.
Q: Does your computer or operating system support SuperSpeed USB 3.0?
A: Please refer to the product packaging or consult the product support web page at
www.lacie.com/support/ to check the minimum system requirements.
Q: Is your computer's internal hard drive limiting transfer speeds?
A: If your computer has a low-perfomance internal hard drive (typically a notebook or netbook
computer), it will limit the transfer speed since the internal drive's transfer speed will be
significantly less than that of the LaCie USB 3.0 hard disk.
Q: What do I do if I lose my USB 3.0 cable?
A: You can purchase a replacement cable from www.lacie.com/accessories/. Alternatively, you can use
a USB 2.0 cable, but in this case your transfer speeds will be limited to USB 2.0 speeds.
16 | LaCie User Manual

Problem: I'm receiving file transfer error messages.
Q: Did you get an "Error -50" message while copying to a FAT 32 volume?
A: When copying files or folders from a computer to a FAT 32 volume, certain characters cannot be
copied. These characters include, but are not limited to:
? < > / \ :
Check your files and folders to ensure that these types of characters are not being used.
The easiest solution is to check for incompatible characters in file names, change them, then
resume file transferring.
If this is a recurrent problem or you can't find the files with incompatible characters, consider
reformatting the drive to NTFS (Windows users) or HFS+ (Mac users). See Formatting and Partitioning.
Q: Did you get an error message telling you that the drive has been disconnected when coming out of sleep
mode?
A: Simply ignore this message. The drive will remount to the desktop. LaCie drives conserve power
by spinning down when you set your computer to sleep mode, and when the computer is awoken
from sleep, it may not give the drive enough time to spin-up from its sleep mode.
Mac OS X Users
Problem: The drive icon doesn't appear on my desktop.
Q: Are both ends of the USB cable firmly attached?
A: Check both ends of the USB cable and make sure that they are fully seated in their respective
ports. Try disconnecting the cable, waiting 10 seconds, and then reconnecting it, or trying a
different USB cable. If the drive is still not recognized, restart your computer and try again. Still not
working? Read on.
Q: Is the drive receiving sufficient power?
A: If the drive is connected to your computer via USB and does not appear in Apple System Profiler,
the drive may not be receiving enough power from the USB bus on your computer. Try connecting
the USB power cable as described in section Cables and Connectors.
Q: Is your Finder configured not to show hard drives on the desktop?
A: Go to your Finder and check if Preferences > General tab > Show these items on the desktop:
and then Hard Disks is selected. If not, go on to the next topic.
Q: Is your drive mounting on the operating system?
A: Open Disk Utility (Applications > Utilities > Disk Utility). If the drive is listed in the left-hand
column, check your Finder preferences to see why it's not being displayed on the desktop. If that is
not helpful, you may need to format your drive. See Formatting and Partitioning.
17 | LaCie User Manual

Q: Does your computer's configuration meet the minimum system requirements for use with this drive?
A: Please refer to the product packaging or consult the product support web page at
www.lacie.com/support/ to check the minimum system requirements.
Q: Did you follow the correct installation steps for the specific interface and operating system?
A: Review the installation steps in STEP 1: Power On the Drive and STEP 2: Connect the USB Cable. Check
if you've misunderstood or omitted a step or followed instructions for a different configuration (such
as interface or operating system).
Still not working? There may be a hardware defect or other problem. Time to contact
www.lacie.com/support/.
Windows XP, 2000, Vista, and Windows 7 Users
Problem: The drive icon doesn't appear in My Computer/Computer.
Q: Are both ends of the USB cable firmly attached?
A: Check both ends of the USB cable and make sure that they are fully seated in their respective
ports. Try disconnecting the cable, waiting 10 seconds, and then reconnecting it, or trying a
different USB cable. If the drive is still not recognized, restart your computer and try again. Still not
working? Read on.
Q: Is the drive receiving sufficient power?
A: If the drive is connected to your computer via USB and does not appear in Disk Manager, the
drive may not be receiving enough power from the USB bus on your computer. Try connecting the
USB power cable as described in section Cables and Connectors.
Q: Is the drive listed in Device Manager?
A: All LaCie drives appear in at least one place in Device Manager.
To access Device Manager, click on Start and select Run from the menu. In Windows Vista, the 'Run'
option doesn't appear by default, so press [Windows-button] and [R] on your keyboard.
Enter the command: devmgmt.msc
Click OK and the Device Manager program will open. For troubleshooting, look in the Disk Drives
section. It might be necessary to click on +on the left side.
If you're not sure if your drive is listed, unplug it, then reconnect it. The entry that changes is your
LaCie drive.
Q: Does your disk not appear at all?
A: Proceed to physical troubleshooting topics above.
Q: Is your drive listed next to an unusual icon?
18 | LaCie User Manual

A: Windows Device Manager can usually provide information about failures in accessories. It does
not display the exact cause, or a solution, but it can assist in troubleshooting most problems.
A problematic device can be found by its unusual icon. Instead of the normal icon based on the type
of device, it is instead an exclamation point, question mark, or an X.
Right-click this icon, then choose Properties. The General tab will show why the device is not
working.
Still not working? There may be a hardware defect or other problem. Time to contact
www.lacie.com/support/.
19 | LaCie User Manual

Precautions
Caution: It is essential that you use only the power supply that shipped with your product,
since it is a shielded-type power cord that meets FCC emission limits as well as to
prevent interference to the nearby radio and television reception.
Caution: Modifications not authorized by the manufacturer may void the user's authority to
operate this device.
Important info: Any loss, corruption or destruction of data while using a LaCie drive is the sole
responsibility of the user, and under no circumstances will LaCie be held liable for the recovery
or restoration of this data. To help prevent the loss of your data, LaCie highly recommends that
you keep TWO copies of your data; one copy on your external hard disk, for instance, and a
second copy either on your internal hard disk, another external hard disk or some other form
of removable storage media. If you would like more information on backup, please refer to our
website.
Important info: 1TB (Terabyte) = 1,000GB. 1GB = 1000MB. 1MB = 1,000,000 Bytes. Total
accessible capacity varies depending upon operating environment (typically up to 10% less per
TB).
Health and Safety Precautions
Only qualified persons are authorized to carry out maintenance on this device.
Read this User Manual carefully and follow the correct procedure when setting up the device.
Do not open a disk drive or attempt to disassemble or modify it. Never insert any metallic object
into the drive to avoid any risk of electrical shock, fire, short-circuiting or dangerous emissions.
The disk drive shipped with your LaCie hard drive contains no user-serviceable parts. If it
appears to be malfunctioning, have it inspected by a qualified LaCie Technical Support
representative.
Never expose your device to rain, or use it near water, or in damp or wet conditions. Never place
objects containing liquids on the LaCie hard drive, as they may spill into its openings. Doing so
increases the risk of electrical shock, short-circuiting, fire or personal injury.
General Use Precautions
Power requirements 100-240 V~, 50-60 Hz, (supply voltage fluctuations not exceeding ± 10% of
the nominal and transient over-voltages according to over-voltage category II).
Do not expose the LaCie hard drive to temperatures outside the range of 5º C to 30º C (41º F to
86º F); or to operational humidity beyond 5-80%, non-condensing, or non-operating humidity
20 | LaCie User Manual