Limited Warranty
New machines and accessories sold by Laguna Tools carry a one-year warranty
effective from the date of shipping. Machines sold through dealers must be registered
with Laguna Tools within 30 days of purchase to be covered by this warranty. Laguna
Tools guarantees all new machines and accessories sold to be free of manufacturers’
defective workmanship, parts and materials. We will repair or replace, without charge,
any parts determined by Laguna Tools, Inc. to be a manufacturer’s defect. We require
that the defective item/part be returned to Laguna Tools with the complaint. Any
machines returned to Laguna Tools must be returned with packaging in the same
manner in which it was received. If a part or blade is being returned it must have
adequate packaging to ensure no damage is received during shipping. In the event the
item/part is determined to be damaged due to lack of maintenance, cleaning or
misuse/abuse, the customer will be responsible for the cost to replace the item/part,
plus all related shipping charges. This limited warranty does not apply to natural
disasters, acts of terrorism, normal wear and tear, product failure due to lack of
maintenance or cleaning, damage caused by accident, neglect, lack of or inadequate
dust collection, misuse/abuse or damage caused where repair or alterations have been
made or attempted by others.
Laguna Tools, Inc. is not responsible for additional tools or modifications sold or
performed (other than from/by Laguna Tools, Inc.) on any Laguna Tools, Inc.
machine. Warranty maybe voided upon the addition of such described tools and/or
modifications, determined on a case-by-case basis.
Software purchased through Laguna Tools Inc. is not covered under this warranty
and all technical support must be managed through the software provider. Software is
non-refundable.
Normal user alignment, adjustment, tuning and machine settings are not covered by
this warranty. It is the responsibility of the user to understand basic machinery
operation, settings and procedures and to properly maintain the equipment in
accordance with the standards provided by the manufacturer.
Parts, under warranty, are shipped at Laguna Tools, Inc.’s cost either by common
carrier, FEDEX ground service or a similar method. Technical support to install
replacement parts is primarily provided by phone, fax, e-mail or Laguna Tools
Customer Support Website. The labor required to install replacement parts is the
responsibility of the user.
Laguna Tools is not responsible for damage or loss caused by a freight company or
other circumstances not in our control. All claims for loss or damaged goods must be
notified to Laguna Tools within twenty-four hours of delivery. Please contact our
Customer Service Department for more information.
Only new machines sold to the original owner are covered by this warranty.
For warranty repair information, call 1-800-332-4094.
