Lang The Well C010 User manual

ENG
TheWell
TheWell ver3 - User Manual 1.0

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CAUTION: WHEN YOU SEE THIS SIGN, PLEASE REFER
TO THE SAFETY PRECAUTIONS TO AVOID HARM AND DAMAGE
ASSISTANCE VIDEOS AN FAQ SECTION ARE AVAILABLE AT WWW.
DRINKLANG.COM VISIT “SUPPORT” SECTION
These instructions are part of the appliance. Read all instructions and safety instructions
before operating the appliance.
When using electrical appliances, basic important safeguards should always be followed,
including the following:
•Read all instructions.
•Do not use outdoors.
•Do not let cord hang over edge of table or counter, or touch hot surfaces.
•The appliance is intended to prepare beverages according to these instructions.
•This appliance should only be used for intended purpose.
•This appliance is only meant for indoor use, under non-extreme temperature conditions.
•The appliance must not be used, cleaned, or maintained by children under 8 years of age
unless supervised, instructed by an adult on how to use the appliance safely, and fully in-
formed regarding the dangers involved.
•Close supervision is necessary when any appliance is used near children.
•Keep appliance / power cord / LANGPAK out of reach of children.
•Children should not use the appliance.
•This appliance may be used by persons with reduced physical, sensory or mental capabil-
ities, or whose experience or knowledge is not sufficient, provided they are supervised, or
has received instruction to use the device safely and understand the dangers.
•Any servicing other than cleaning and user maintenance should be performed by an au-
thorized service representative.
Avoid risk of fatal electrical shock and fire to protect against fire, electric shock and injury
to persons
•If the cord or the plug are damaged, they must be replaced by the manufacturer, its ser-
vice agent or similarly qualified persons.
•If the cord or the plug are damaged, do not operate the appliance.
•To disconnect, turn the appliance “OFF”, then remove the plug from the outlet.
•To avoid hazardous damage, never place the appliance on or beside hot surfaces such as
radiators, stoves, ovens, gas burners, open flames, or similar.
•Disconnect from outlet before cleaning.
•Never immerse the cord, plug, appliance or any part of it in water or any other liquid.
•Electricity and water together are dangerous and can lead to fatal electric shocks.
•Do not put anything else than specified LANGPAK containers and filter cartridges into the
appliance. Doing so may cause fire or electric shock!
•The use of accessory attachments not recommended by the appliance manufacturer may
result in fire, electric shock, or injury.
Avoid possible harm when operating the appliance
•Risk of scalding by hot liquids. If the machine is forced open hot liquids may splash. Never
open it during operation.
SAVE THESE INSTRUCTIONS
This Instruction Manual is also available as a PDF file at www.drinklang.com
OTHER SAFEGUARDS
When using electrical appliances, important safeguards should always be followed, includ-
ing the following:
•The important safeguards are part of the appliance. Read the important safeguards pro-
vided with the appliance carefully prior to first use. Keep them in a place where you can find
and refer to them in the future.
•Protect the appliance from direct sunlight, water splash and humidity.
•This appliance is designed for domestic use only.
•Close supervision is necessary when the appliance is used by or near children.
•Children shall not play with the appliance.
•The manufacturer accepts no responsibility for and the warranty will not apply to any
commercial use, inappropriate handling or use of the appliance, damage resulting from use
for other purposes, faulty operation, non-professional repairs or failure to comply with the
instructions.
Avoid risk of fatal electrical shock and fire to protect against fire, electric shock and
Operations Guide Safety Precautions

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injury to persons
•In case of emergency: immediately remove the plug from the power outlet.
•Only plug the appliance into suitable, easily accessible, grounded outlets. Make sure that
the voltage of the power source is the same as that specified on the rating plate. The use
of an incorrect voltage or frequency of electricity voids the warranty.
•Do not pull the cord over sharp edges, clamp it or allow it to hang down.
•Keep the cord away from heat and moisture.
Always place the appliance on a horizontal, stable, hard, even surface that does not allow
for water accumulation under the appliance.
•The surface must be resistant to heat and fluids, like water, tea, descaler or similar.
•Disconnect the appliance from the power outlet when not in use for a long period of time.
•Disconnect by pulling out the plug; do not pull on the cord itself to avoid damage.
•Never touch the cord with wet hands.
•Never put the appliance in a dishwasher.
•Do not open the appliance. Hazardous voltage inside!
•Do not dismantle the appliance.
Avoid possible harm when operating the appliance
•Never leave the appliance unattended during operation.
•Do not use the appliance if it is damaged or not operating perfectly. Immediately remove
the plug from the power outlet. Contact the Lang Beverages authorized representative for
examination, repair or adjustment. A damaged appliance can cause electric shocks, burns
and fire.
•Do not put fingers under water outlet; risk of scalding.
•Beware of hot liquids.
•Never use a damaged or deformed LANGPAK.
•Always completely empty the tap water jar before refilling with fresh tap water.
•Do not use any other liquids than water (such as cow’s milk, soya milk, enriched milks,
flavored liquids, etc.).
•Do not overfill tap water jar.
•Empty the jars if the appliance will not be used for an extended time (holidays, etc.).
•Do not use the appliance without a bottle, jar, glass or cup placed on the clean water
docking station.
•Do not use any strong cleaning agent or solvent cleaner.
•Use a damp cloth and mild cleaning agent to clean the surface of the appliance.
•Do not use a steam or pressure cleaner to clean the appliance. This will damage the appli-
ance and may create a life-threatening hazard.
•Do not pour water or other liquids into the LANGPAK compartment.
•Keep appliance, LANGPAK containers and accessories out of reach of children.
•This appliance is designed for LANGPAK containers exclusively.
•All Lang Beverages appliances pass stringent controls. Reliability tests under practical
conditions are randomly performed on selected units. Some units can therefore show trac-
es of previous use.
•Lang Beverages reserves the right to change instructions without prior notice.
WARNING! LANG purified mineralized water and flavored beverages are fresh produce and
do not contain any preservatives. Consume the same day of processing if kept in room
temperature, or within 3 days if stored cold (less than +8C / +46F).
SHORT CORD INSTRUCTIONS
•Use the power cord supplied with the device in an unmodified form. It is important for user
safety that the appliance is only used with a suitably grounded electrical supply.
a) A short power supply cord or detachable power supply cord is to be provided to reduce
risks resulting from becoming entangled in or tripping over a longer cord.
b) Extension cords are available and may be used if care is exercised in their use.
c) If a long detachable power cord or extension cord is used:
1) The marked electrical rating or the detachable power cord or extension should be at
least as great as the electrical rating of the appliance.
2) The appliance is grounded and only grounded extension cord should be used (type
3-wire cord).
3) The longer cord should be arranged so that it will not dangle over the countertop or tab-
letop, where it can be pulled on by children or tripped over.
•The appliance has a grounded plug.
•To reduce the risk of electric shock, this plug is intended to fit into a grounded outlet only
one way.
•If the plug does not fit fully into the outlet, reverse the plug.
•If it still does not fit, contact a qualified electrician.
•Do not attempt to modify the plug in any way.
DESCALING
•Lang Beverages descaling agent, when used correctly, helps to ensure the proper func-
tioning of your appliance over its life-time and that your drinking experience is as perfect
as on the first day. For instructions on how to descale, consult the section “Descaling” in
the user manual.
LANG BEVERAGES SA
BAARERSTRASSE 125,
6300 ZUG
SWITZERLAND
MADE IN CHINA
LANG AND LANGWATER are trademarks of LANG BEVERAGES SA

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Index TheWell V3
1. OVERVIEW
1.1 Components
1.2 Control Panel
2. STARTUP GUIDE
2.1 Installing the filters
2.2 Inserting the langpak containers (minerals and flavors
2.3 Connecting the power
2.4 Selecting the language
2.5 Installing the jars
2.6 Setting the clean water jar tare weight
2.7 Setting the date
2.8 Setting up the filters
2.9 Hot cleaning
3. NORMAL OPERATION
3.1 Cup mode/normal mode
3.2 Cold, hot & flavored water processing
3.3 Consuming langwater & langwater+
3.4 Energy saving mode
4. MENU OPTIONS
4.1 Customize
4.2 Maintenance menu options
4.3 Setup menu
5. MAINTENANCE
5.1 Cleaning
5.2 Drip tray
5.3 Automated maintenance cycles
5.4 Hot cleaning
5.5 Changing the filters
5.6 Descaling
6.TROUBLESHOOTING
7. PRODUCT INFORMATION
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1. OVERVIEW
CLEAN WATER JAR
9
8
TAP WATER JAR
1
3
4
4
2
MAIN BODY
FOUNTAIN
FILTER LOCKS
TOP LID
DOCKING ST
SPECIAL DESCALING CARTRIDGES (SDC)
TRAY
ATION
7
SEDIMENT FILTER / RO MEMBRANE / ACTIVATED CARBON FILTER
10
10
5
BACK COVER
6
LANGPAKS
11
12

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1.1 COMPONENTS
This package contains TheWell beverage system with the following accessories:
1 x Tap Water Jar With Lid
1 x Clean Water Jar With Lid
3 x Filter Cartridges (Sediment, Activated Carbon, RO Membrane).
1 x Power Cord
2 x Special Descaling Cartridges (SDC)
1.2 CONTROL PANEL
POWER ON/OFF MENU
DISPLAY
HOT WATER
(+MENU DOWN)
FLAVORED DRINK
(+ MENU OK)
COLD WATER
(+ MENU UP)
WATER WATER
FLAVOR

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2. START-UP GUIDE
Open the rear cover. Lift up to unlock hooks.
Install the three filter cartridges.
1. Sediment Filter on the left.
2. Activated Carbon in the middle
3. RO Membrane on the right
Push the levers down to lock.
Make sure the levers are tightly locked to avoid water spray or leakage.
Push the levers up to install filter cartridges.
Re-install the rear housing cover.
Before using TheWell for the first time, you’ll need to complete the Setup Process, which takes about xx minutes. TheWell’s display will guide you
through the steps, and the following section explains them in detail.
2.1. INSTALLING THE FILTERS
The system has three filters. All three are required for operation.

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2.2. INSERTING THE LANGPAK CONTAINERS (MINERALS AND FLAVOR)
The system has three LANGPAK slots. Two containers are required (Mineral A and Mineral B)
and one is optional (flavor).
To open the top lid, press gently on the back part of the lid.
Install LANGPAK Mineral A in the slot marked “A”
Install LANGPAK Mineral B in the slot marked “B”
IMPORTANT: TheWell machine will only operate when both Mineral A and Mineral B contain-
ers are inserted. TheWell will also detect when the mineral containers are empty and will
stop operating until they are replaced.
Optional: install a LANGWATER+ flavor container in the slot marked “C”
IMPORTANT: Push the containers down until they lock firmly in position.
Close the top lid after minerals and flavor containers are installed.
IMPORTANT: If the top lid does not close completely, it means that one or more of the
LANGPAK containers is not properly inserted. Remove and reinsert the containers, pushing
them down firmly so they lock.

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2.3 CONNECTING THE POWER
Connect the power cord.
The machine will now turn on and display the language selection menu.
2.4 SELECTING THE LANGUAGE
Select the language by using the up and down arrows .
Confirm and save your selection by pressing the button beneath them.

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2.5 INSTALLING THE JARS
There are two jars: A Tap Water Jar and a Clean Water Jar.
1. Fill the Tap Water Jar with water, almost all the way to the top. Attach the lid.
Set the Tap Water Jar in the left docking station.
Place the tap water jar on the left docking station
IMPORTANT: Be sure that the jar is straight and firmly in position. Otherwise, water
may leak.
2. Set the empty Clean Water Jar in the right docking station.
Attach the lid.
IMPORTANT: ROTATE THE JAR LID UNTIL THE SQUARE DOTS ON THE LID AND
THE MACHINE ARE ALIGNED.
2.6 SETTING THE CLEAN WATER JAR TARE WEIGHT
Remove the Clean Water Jar and press OK to confirm.

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Fill the Clean Water Jar to the top with tap water and place it on the right docking station.
And press OK to continue.

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2.7 SETTING THE DATE
Set the current date. Use up and down arrows to change the value for day,
month, and year. Press OK to cycle through the day, month, and year.
Press Menu to save the date.
Setting the date allows the system to keep track of schedules for cleaning and filter re-
placement.
The machine will now automatically start a Change Filters procedure described in chapter 3. After the Change Filters procedure is completed, the
machine will automatically start a hot cleaning process as described in chapter 4, to clean and sanitize all the parts inside the machine.
Once the hot cleaning is finished, the machine is ready to be enjoyed! Enjoy your water!
FULL DESCRIPTION OF NORMAL OPERATION IS DESCRIBED IN CHAPTER 5.
2.8 SETTING UP THE FILTERS
When new filters are inserted in the appliance, they need to be filled and rinsed before they can be used to process water. Since TheWell comes
with new filters, this filter change procedure is required to set it up and takes about 30 minutes. The procedure is automated, but it requires that
the user be available to fill the Tap Water Jar with clean water and empty the Clean Water Jar when it is full. This will be required several times
during the procedure.
The machine will display a warning message when filters are due for replacement, every two years.
WARNING! DO NOT DRINK THE WATER THAT IS PROCESSED DURING THE CHANGE FILTER
PROCESS, SINCE THIS IS ALSO A CLEANING PROCESS.

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Insert all three new filter cartridges as described in Section 2.1 above. Make sure the filters
are properly seated, the levers are locked, and the rear cover is in place.
Once the filters are correctly inserted, press OK to continue.

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The machine will now instruct the user to empty and refill the Tap Water Jar. Make sure the Tap Water Jar is filled with fresh water and correctly
placed in the left docking station.
The machine will now instruct the user to empty the Clean Water Jar and place it in the right
docking station. Once it is correctly inserted, press OK to continue.

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The machine will now start running water through the new filters. 4.5 liters of water (3 full Clean Water Jars) will need to be processed before the
procedure is finished.
During this process, when the Tap Water Jar becomes empty or the Clean Water Jar becomes full, the machine will show one of the following
two warnings:

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2.9. HOT CLEANING
TheWell has an automated cleaning process; it uses the built-in boiler to create hot water to clean and sanitize the components inside the appli-
ance. The Hot Cleaning Procedure, which takes about 5 minutes, is initiated automatically every two days. The automatic interval can be changed,
and hot cleaning can also be started manually from the “Maintenance” menu. This ensures that you always get clean and healthy water, no matter
how much time has passed since you last used the machine. The Hot Cleaning Procedure requires the user to do the following:
Remove and completely empty the Tap Water Jar.
Refill the Tap Water Jar and put it into the left docking station.

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Empty the Clean Water Jar and insert it into the right docking station. After inserting it press
OK to continue.
The machine will now perform the automated Hot Cleaning Procedure. When finished, empty
the Clean Water Jar and confirm by pressing OK to complete the process.
WARNING! DO NOT DRINK THE WATER THAT IS PROCESSED DURING THE HOT CLEANING
PROCESS!
Once Hot Cleaning has finished, TheWell is ready for use. Section 3, Normal Operation, explains how to use it.

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3.1 CUP MODE/NORMAL MODE
TheWell has an intelligent feature to automatically detect when the spout is raised or lowered.
When the spout is in the raised position, the machine will process a jar or bottle. When the
spout is in the lowered position, the machine will process a cup. Fill levels for each mode can
be independently configured in the “Configuration” menu.
3.2 COLD, HOT & FLAVORED WATER PROCESSING
3. NORMAL OPERATION
1. Turn on the machine
2. Ensure that the Tap Water Jar is filled and inserted into the left docking station.
WARNING: Always completely empty the Tap Water Jar before refilling it.
Never refill the jar while there is still water inside!
3. Place the empty Clean Water Jar, bottle, cup, or glass in the right docking station. If you use a cup or glass, make sure the spout is in the lowered
position. This informs the machine to deliver the correct amount and avoids spills.
JAR BOTTLE CUP GLASS

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4. Select COLD WATER , HOT WATER , or FLAVOR button to start processing. While the machine is processing water, the fol
lowing information will be displayed:
A) The serving size selected (cup /jar /bottle /custom bottle )
B) The percentage of flavor concentrate left in the LANGWATER+ container, when processing FLAVOR.
C) Blue dots for when processing COLD WATER and red dots when processing HOT WATER.
D) The name of the LANGWATER+ flavor, when processing FLAVOR.
IMPORTANT: You can only select FLAVOR if a LANGPAK+ container is correctly inserted in LANGPAK Slot C. When a LANGPAK+ con
tainer is inserted, the logo of the flavor content will be displayed. TheWell will automatically determine if it is a cold (e.g., fruit flavor) or a hot
(e.g., tea) beverage and will serve with the correct temperature and amount of flavor. Minerals are also added when a flavor is processed.
AB
C
D