LARSON SCREEN-AWAY User manual

Low
E
GLASS
Door Finish For general cleaning use the following:
• Liquid soap and water solution
• Formula 409®, Windex®, Fantastik®, Simple Green®or similar product
Always follow manufacturer's directions. Using a soft, clean cloth, apply the cleaner and clean only
a small portion of the surface. After cleaning, rinse the surface completely. Never use acetone or
products containing esters, ethers, ketones, aromatic and chlorinated hydrocarbons.
Hinges and Hardware Hinges and door hardware may require occasional lubrication. A silicone spray lubricant or
lithium-based oil is recommended.
Expander and Handle Set Wash hardware using a warm water/mild detergent mixture and a soft cloth. Do not use abrasive
cleaners or cloths.
Glass Wash using household glass cleaner or a warm water/mild detergent mixture and a soft cloth
or paper towel. A solution of four parts water/one part vinegar may also be used.
Low-E Glass
(select models)
Recommended Routine Cleaning for Low-E Glass Models:
Clean the glass with plain water, using a clean soft sponge or lint-free cloth to remove as much
surface grime from the glass as possible. If needed, wash the surface of the glass again with a
solution of 80% water and 20% vinegar with a clean soft lint-free cloth. Dry with a new soft cloth.
Cleaning may cause streaks when dried if the glass is exceptionally dirty. In this case repeat the
above steps.
NOTE:
• Care must be exercised when using rubber squeegees on the coated surface, as they can leave
streaks that are hard to remove if they are used incorrectly or are in poor condition.
• Never use ANY type of scraper or abrasive cleaner on the coated surface. Particles from these
materials can be deposited on the coated surface and are very difficult to remove.
• For unusually hard to remove spots such as crayon or grease, isopropyl alcohol, Goo Gone®or
Goof Off®may be used. After spot cleaning, the full glass surface should be cleaned
as discussed above.
Questions?
Call the Homeowner Helpline: 1-800-352-3360
www.LARSONdoors.com for troubleshooting, videos, protips, email and chat.
LARSON®reserves the right to alter or discontinue any model, specification, warranty or price without notice.
STORM DOOR GENERAL CARE & MAINTENANCE SCREEN-AWAY®
©2018 202220796-0418
WARRANTY DETAIL
Applies to original purchaser of door only; covers manufacturer's defects only.
Warranty Replacements:
Call the Homeowner Helpline: 1-800-352-3360
www.LARSONdoors.com
Visit our website or call for detailed warranty information related to your model. Proof of purchase is required to obtain
warranty replacements. When placing the call, please have the registration number available (located on hinge-side of door).
Heavy Duty Aluminum Limited Lifetime Warranty
Solid Core DuraTech®
and Aluminum Clad Limited 10-Year Warranty
DOOR FRAME AND HINGES: LARSON®warrants the door frame and mounting rails to be free from defects
in manufacturing, materials, paint adhesion, or workmanship, under normal use, for the period stated
above.
COMPONENTS: LARSON®warrants the components of the door including hardware, window sash,
screen frame, retainer strips, closers, locksets (mechanical operation and finish), to be free from defects
in manufacturing, materials, tarnishing and workmanship for a period of one year from the date of original
retail purchase.
RETRACTABLE SCREEN: LARSON®warrants the retractable screen of its Screen Away®doors to be
free from defects in manufacturing, materials and workmanship for a period of five years from the date of
original retail purchase.
In the event a component fails as a result of a defect in manufacturing, materials or workmanship within the
limited warranty period specified above, and upon written proof of purchase, LARSON®, at its option, will
provide a replacement component as long as the original consumer purchaser owns the home in which the
door was initially installed. Installation is not included.
Warranty claims made one (1) year after purchase are subject to a shipping and processing fee.
STORM DOOR WARRANTY LIMITATIONS:
• Warranty only applies to original homeowners of owner-occupied residential properties and covers manufacturer’s
defects.
• Modification of door will void warranty.
• Damage or breakage to the screen/glass insert is not covered under warranty.
• Acts of nature including wind damage and flooding are not covered under warranty.
• Damages resulting from improper installation or misuse are not covered under the warranty.
• Labor cost, reinstallation fees are not covered under warranty.
• Water damage due to lack of rain diversion or structural overhang is not covered under warranty.
• Certain coastal applications, chemicals or airborne pollutants such as salt or acid rain are not covered under warranty.
• Your exclusive remedy is limited to the repair and replacement of the defective product.

Low
E
GLASS
Door Finish For general cleaning use the following:
• Liquid soap and water solution
• Formula 409®, Windex®, Fantastik®, Simple Green®or similar product
Always follow manufacturer's directions. Using a soft, clean cloth, apply the cleaner and clean only
a small portion of the surface. After cleaning, rinse the surface completely. Never use acetone or
products containing esters, ethers, ketones, aromatic and chlorinated hydrocarbons.
Hinges and Hardware Hinges and door hardware may require occasional lubrication. A silicone spray lubricant or
lithium-based oil is recommended.
Expander and Handle Set Wash hardware using a warm water/mild detergent mixture and a soft cloth. Do not use abrasive
cleaners or cloths.
Glass Wash using household glass cleaner or a warm water/mild detergent mixture and a soft cloth
or paper towel. A solution of four parts water/one part vinegar may also be used.
Low-E Glass
(select models)
Recommended Routine Cleaning for Low-E Glass Models:
Clean the glass with plain water, using a clean soft sponge or lint-free cloth to remove as much
surface grime from the glass as possible. If needed, wash the surface of the glass again with a
solution of 80% water and 20% vinegar with a clean soft lint-free cloth. Dry with a new soft cloth.
Cleaning may cause streaks when dried if the glass is exceptionally dirty. In this case repeat the
above steps.
NOTE:
• Care must be exercised when using rubber squeegees on the coated surface, as they can leave
streaks that are hard to remove if they are used incorrectly or are in poor condition.
• Never use ANY type of scraper or abrasive cleaner on the coated surface. Particles from these
materials can be deposited on the coated surface and are very difficult to remove.
• For unusually hard to remove spots such as crayon or grease, isopropyl alcohol, Goo Gone®or
Goof Off®may be used. After spot cleaning, the full glass surface should be cleaned
as discussed above.
Questions?
Call the Homeowner Helpline: 1-800-352-3360
www.LARSONdoors.com for troubleshooting, videos, protips, email and chat.
LARSON®reserves the right to alter or discontinue any model, specification, warranty or price without notice.
STORM DOOR GENERAL CARE & MAINTENANCE SCREEN-AWAY®
©2018 202220796-0418
WARRANTY DETAIL
Applies to original purchaser of door only; covers manufacturer's defects only.
Warranty Replacements:
Call the Homeowner Helpline: 1-800-352-3360
www.LARSONdoors.com
Visit our website or call for detailed warranty information related to your model. Proof of purchase is required to obtain
warranty replacements. When placing the call, please have the registration number available (located on hinge-side of door).
Heavy Duty Aluminum Limited Lifetime Warranty
Solid Core DuraTech®
and Aluminum Clad Limited 10-Year Warranty
DOOR FRAME AND HINGES: LARSON®warrants the door frame and mounting rails to be free from defects
in manufacturing, materials, paint adhesion, or workmanship, under normal use, for the period stated
above.
COMPONENTS: LARSON®warrants the components of the door including hardware, window sash,
screen frame, retainer strips, closers, locksets (mechanical operation and finish), to be free from defects
in manufacturing, materials, tarnishing and workmanship for a period of one year from the date of original
retail purchase.
RETRACTABLE SCREEN: LARSON®warrants the retractable screen of its Screen Away®doors to be
free from defects in manufacturing, materials and workmanship for a period of five years from the date of
original retail purchase.
In the event a component fails as a result of a defect in manufacturing, materials or workmanship within the
limited warranty period specified above, and upon written proof of purchase, LARSON®, at its option, will
provide a replacement component as long as the original consumer purchaser owns the home in which the
door was initially installed. Installation is not included.
Warranty claims made one (1) year after purchase are subject to a shipping and processing fee.
STORM DOOR WARRANTY LIMITATIONS:
• Warranty only applies to original homeowners of owner-occupied residential properties and covers manufacturer’s
defects.
• Modification of door will void warranty.
• Damage or breakage to the screen/glass insert is not covered under warranty.
• Acts of nature including wind damage and flooding are not covered under warranty.
• Damages resulting from improper installation or misuse are not covered under the warranty.
• Labor cost, reinstallation fees are not covered under warranty.
• Water damage due to lack of rain diversion or structural overhang is not covered under warranty.
• Certain coastal applications, chemicals or airborne pollutants such as salt or acid rain are not covered under warranty.
• Your exclusive remedy is limited to the repair and replacement of the defective product.

Retractable screen does not
operate
Screen cassette may have come out of
brackets
Remove screen assembly cover and make sure screen is
seated properly.
Screen cassette is caught Open your door and lower the glass insert approximately
half way. Place a hand on both sides of the screen material.
Pull down on the screen about six inches and then release
it. This should let it snap up and reset the tension.
Screen cassette has failed Replace screen cassette. Contact Larson.
Screen cassette may be too tight or shifted
to one side which will cause binding
Remove screen assembly cover and make sure screen is
seated properly. Screen cassette should free float.
Open door and lower glass half way. Place a hand on both
sides of the screen. Gently pull down on the screen about
six inches. This should allow it to snap back up and reset.
Screen fray caught in screen roll Remove screen assembly cover. Do not remove screen
roll or spring tension will be lost. Occasionally the screen
will fray and a loose strand will wrap around the end of the
screen roll. If this happens, carefully cut the thread off of the
screen roll.
Screen is out of track Screen blowing out The screen is made to blow out in heavy winds or extreme
pressure. This is normal and prevents damage. To reset the
screen, raise glass insert completely, then lower.
Raise glass insert to vent less of the screen.
Window won’t latch Top glass frame is separating in corners Replace glass Insert. Contact Larson.
Bottom glass frame is bowed on top Tap top edge back in place.
Top glass frame is bowed in middle Tap bowed frame back in place, or replace. Contact Larson.
Shipping clip is still in place on screen
cover
Remove shipping clip.
Bottom glass corner wedges are broken or
cracked
Replace wedges if damaged. Contact Larson.
Glass sash will not stay up in
up position
Missing sash handle Install sash handle per instructions.
Sash handle not catching Push glass sash all the way up to engage the sash lock for
glass. Replace if broken.
TROUBLESHOOTING GUIDE
SYMPTOM POSSIBLE CAUSE SOLUTION
General
Door leaking Water getting behind door Caulk behind and around drip cap.
Door not closing properly Unpainted portion of closer rod
extended too far or not far enough
Review instruction sheet for proper closer installation.
Door closer requires adjustment Review instructions for proper closer installation.
Doors with visible closers: Adjust screws to increase or
decrease speed (on models with two closers, adjust each closer
individually by disconnecting the other closer from the door).
Closing force may be increased by repositioning the jamb
bracket farther (up to 1”) from the door.
Doors with hidden closers: Turn the screw on top of the closer
to increase (counterclockwise) or decrease (clockwise) the
speed of the door. Ensure that the slider pad moves freely in the
drip cap by loosening the bolt connecting the slider pad to the
closer arm slightly. 3-in-1 multi-purpose oil can also be applied
to the slider pad, if necessary.
Mortise latch not lined up with strike
plate
Align latch and strike plate.
Air pressure between prime and
storm door
Raise expander or leave window open to allow air to escape.
Increase closer speed.
Hinge rail screws may be too tight Loosen hinge rail screws (1/4 turn) to relax tension.
Door opening out of square Shim behind the latch or hinge rail to square up opening.
Expander dragging on threshold Raise expander so that sweeps only touch top of threshold.
Hinge rail is bent or hinge is broken Replace. Contact Larson.
Heat build up Air is not circulating enough Raise expander or leave window open to allow air to circulate.
Condensation Warm air being trapped between
storm door and primary door
Possible leak around prime door. Check prime door seals and
replace if necessary.
Use dehumidifier.
Vent storm door (retract glass or raise expander).
Surface of storm door
is dirty
Manufacturing dust or glue on
surface of door
DuraTech®surface models: Apply a small amount of Goo Gone®
Xtreme using a soft cloth. After cleaning, wipe down with soap
and water. Do not use soft scrub or any abrasive cleaner on
DuraTech or vinyl surfaces, as they will remove the surface’s
texture.
Aluminum surface models: Use SoftScrub®or mild cleaner to
clean surface.
Surface of storm door is
cracking or peeling
Weather seal damage may have
occurred
Contact Larson.
Retractable Screens
SYMPTOM POSSIBLE CAUSE SOLUTION
Hardware
I have to lift up my mortise
handle to open door
(Easy Vent®models)
The handle set is installed upside down Following the handle instructions, reverse latch nose. Install
with the key cylinder below the outside handle.
Deadbolt will not work or is
stuck in the lock position
Deadbolt is hitting edge of latch rail Might be necessary to chisel out clearance in brick mold to
freely accept the lock. Minimum depth of ¾” is required.
Deadbolt is binding against back of brick
mold frame
Push button sticks Handle screws may be too tight Loosen handle screws.
Spindle hole too small Enlarge hole. Refer to template.
Spring behind push button may be
reversed. The narrow end may slip in the
hole on the door and not function properly
Make sure spring behind push button has the wide end
against the door’s surface.
Spindle may not be in center of push
button
Verify spindle is in center of push button.
Door does not latch Latch is not engaged into strike plate Adjust strike plate.
Keyed alike option May be purchased if compatible with
your model
Contact Larson.
Storm doors are not 100% waterproof. They are designed to protect the prime entry door by slowing the elements.
The prime door is the primary seal for the opening.
Drip cap interferes with door
closing
Hinge rail not positioned correctly
or
Factory installed pilot hole not in
proper location or missing
Make sure hinge rail overlaps
the top of the door by 1/16" to
1/8". Once you have the hinge
rail properly placed (1/16" to
1/8" overlap above top of door)
mark, pre-drill hinge screws and
attach to door as instructed in
instructions.
Excess gap between door
and drip cap
Screw covers May be purchased if compatible with
your model
Visit www.LARSONdoors.com or call 1-888-483-3768.
Hinge Rail
Door closes up against the
latch side z-bar at the top or
bottom but the other end or
middle does not touch
Opening is not plumb Shim behind the latch or hinge rail to square and plumb
the opening.
Screw covers May be purchased if compatible with
your model
Contact Larson.
Latch Rail
1/16" - 1/8"
TOP OF DOOR
HINGE
RAIL

Retractable screen does not
operate
Screen cassette may have come out of
brackets
Remove screen assembly cover and make sure screen is
seated properly.
Screen cassette is caught Open your door and lower the glass insert approximately
half way. Place a hand on both sides of the screen material.
Pull down on the screen about six inches and then release
it. This should let it snap up and reset the tension.
Screen cassette has failed Replace screen cassette. Contact Larson.
Screen cassette may be too tight or shifted
to one side which will cause binding
Remove screen assembly cover and make sure screen is
seated properly. Screen cassette should free float.
Open door and lower glass half way. Place a hand on both
sides of the screen. Gently pull down on the screen about
six inches. This should allow it to snap back up and reset.
Screen fray caught in screen roll Remove screen assembly cover. Do not remove screen
roll or spring tension will be lost. Occasionally the screen
will fray and a loose strand will wrap around the end of the
screen roll. If this happens, carefully cut the thread off of the
screen roll.
Screen is out of track Screen blowing out The screen is made to blow out in heavy winds or extreme
pressure. This is normal and prevents damage. To reset the
screen, raise glass insert completely, then lower.
Raise glass insert to vent less of the screen.
Window won’t latch Top glass frame is separating in corners Replace glass Insert. Contact Larson.
Bottom glass frame is bowed on top Tap top edge back in place.
Top glass frame is bowed in middle Tap bowed frame back in place, or replace. Contact Larson.
Shipping clip is still in place on screen
cover
Remove shipping clip.
Bottom glass corner wedges are broken or
cracked
Replace wedges if damaged. Contact Larson.
Glass sash will not stay up in
up position
Missing sash handle Install sash handle per instructions.
Sash handle not catching Push glass sash all the way up to engage the sash lock for
glass. Replace if broken.
TROUBLESHOOTING GUIDE
SYMPTOM POSSIBLE CAUSE SOLUTION
General
Door leaking Water getting behind door Caulk behind and around drip cap.
Door not closing properly Unpainted portion of closer rod
extended too far or not far enough
Review instruction sheet for proper closer installation.
Door closer requires adjustment Review instructions for proper closer installation.
Doors with visible closers: Adjust screws to increase or
decrease speed (on models with two closers, adjust each closer
individually by disconnecting the other closer from the door).
Closing force may be increased by repositioning the jamb
bracket farther (up to 1”) from the door.
Doors with hidden closers: Turn the screw on top of the closer
to increase (counterclockwise) or decrease (clockwise) the
speed of the door. Ensure that the slider pad moves freely in the
drip cap by loosening the bolt connecting the slider pad to the
closer arm slightly. 3-in-1 multi-purpose oil can also be applied
to the slider pad, if necessary.
Mortise latch not lined up with strike
plate
Align latch and strike plate.
Air pressure between prime and
storm door
Raise expander or leave window open to allow air to escape.
Increase closer speed.
Hinge rail screws may be too tight Loosen hinge rail screws (1/4 turn) to relax tension.
Door opening out of square Shim behind the latch or hinge rail to square up opening.
Expander dragging on threshold Raise expander so that sweeps only touch top of threshold.
Hinge rail is bent or hinge is broken Replace. Contact Larson.
Heat build up Air is not circulating enough Raise expander or leave window open to allow air to circulate.
Condensation Warm air being trapped between
storm door and primary door
Possible leak around prime door. Check prime door seals and
replace if necessary.
Use dehumidifier.
Vent storm door (retract glass or raise expander).
Surface of storm door
is dirty
Manufacturing dust or glue on
surface of door
DuraTech®surface models: Apply a small amount of Goo Gone®
Xtreme using a soft cloth. After cleaning, wipe down with soap
and water. Do not use soft scrub or any abrasive cleaner on
DuraTech or vinyl surfaces, as they will remove the surface’s
texture.
Aluminum surface models: Use SoftScrub®or mild cleaner to
clean surface.
Surface of storm door is
cracking or peeling
Weather seal damage may have
occurred
Contact Larson.
Retractable Screens
SYMPTOM POSSIBLE CAUSE SOLUTION
Hardware
I have to lift up my mortise
handle to open door
(Easy Vent®models)
The handle set is installed upside down Following the handle instructions, reverse latch nose. Install
with the key cylinder below the outside handle.
Deadbolt will not work or is
stuck in the lock position
Deadbolt is hitting edge of latch rail Might be necessary to chisel out clearance in brick mold to
freely accept the lock. Minimum depth of ¾” is required.
Deadbolt is binding against back of brick
mold frame
Push button sticks Handle screws may be too tight Loosen handle screws.
Spindle hole too small Enlarge hole. Refer to template.
Spring behind push button may be
reversed. The narrow end may slip in the
hole on the door and not function properly
Make sure spring behind push button has the wide end
against the door’s surface.
Spindle may not be in center of push
button
Verify spindle is in center of push button.
Door does not latch Latch is not engaged into strike plate Adjust strike plate.
Keyed alike option May be purchased if compatible with
your model
Contact Larson.
Storm doors are not 100% waterproof. They are designed to protect the prime entry door by slowing the elements.
The prime door is the primary seal for the opening.
Drip cap interferes with door
closing
Hinge rail not positioned correctly
or
Factory installed pilot hole not in
proper location or missing
Make sure hinge rail overlaps
the top of the door by 1/16" to
1/8". Once you have the hinge
rail properly placed (1/16" to
1/8" overlap above top of door)
mark, pre-drill hinge screws and
attach to door as instructed in
instructions.
Excess gap between door
and drip cap
Screw covers May be purchased if compatible with
your model
Visit www.LARSONdoors.com or call 1-888-483-3768.
Hinge Rail
Door closes up against the
latch side z-bar at the top or
bottom but the other end or
middle does not touch
Opening is not plumb Shim behind the latch or hinge rail to square and plumb
the opening.
Screw covers May be purchased if compatible with
your model
Contact Larson.
Latch Rail
1/16" - 1/8"
TOP OF DOOR
HINGE
RAIL