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Lenovo ThinkCentre M73z Owner's manual

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ThinkCentreM73z
HardwareMaintenanceManual
MachineTypes:10BBand10BC
Note:Beforeusingthisinformationandtheproductitsupportsbesuretoreadthegeneralinformation
underAppendixA“Notices”onpage123.
SecondEdition(December2013)
©CopyrightLenovo2013.
LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwarearedeliveredpursuantaGeneralServices
Administration“GSA”contractusereproductionordisclosureissubjecttorestrictionssetforthinContractNo.
GS-35F-05925.
Contents
Aboutthismanual..............iii
Chapter1.Saetyinormation......1
Generalsafety................1
Electricalsafety...............1
Safetyinspectionguide............3
Handlingelectrostaticdischarge-sensitive
devices..................3
Groundingrequirements............4
Safetynotices(multi-lingualtranslations).....4
Chapter2.Generalinormation....27
Specifications...............27
Lenovoprograms.............27
AccessingLenovoprogramsontheWindows
7operatingsystem...........28
AccessingLenovoprogramsontheWindows
8orWindows8.1operatingsystem....29
LenovoSupportWebsite..........29
Chapter3.Generalcheckout.....31
Problemdeterminationtips..........31
Chapter4.Troubleshootingand
diagnostics..............33
Basictroubleshooting............33
AccessingControlPanelontheWindows8or
Windows8.1operatingsystem........34
Troubleshootingprocedure..........34
Troubleshooting..............35
Audioproblems............35
CDproblems.............37
DVDproblems.............38
Intermittentproblems..........39
Harddiskdriveproblems.........39
Keyboardmouseorpointingdevice
problems...............40
Monitorproblems............42
Networkingproblems..........44
Optionproblems............46
Performanceandlockupproblems.....47
Printerproblems............49
Serialconnectorproblems........49
Softwareproblems...........50
USBproblems.............51
Diagnostics................51
LenovoSolutionCenter.........52
Chapter5.UsingtheSetupUtility
program................53
StartingtheSetupUtilityprogram.......53
Viewingandchangingsettings........53
Usingpasswords..............53
Passwordconsiderations.........54
Power-onpassword...........54
Administratorpassword.........54
Settingchanginganddeletingapassword.54
Erasinglostorforgottenpasswords(clearing
CMOS)................54
Enablingordisablingadevice........55
Selectingastartupdevice..........55
Selectingatemporarystartupdevice....56
Selectingorchangingthestartupdevice
sequence...............56
EnablingErPcompliancemode........56
ChangingtheBIOSsettingsbeforeinstallinganew
operatingsystem..............57
ExitingtheSetupUtilityprogram.......57
Chapter6.Symptom-to-FRUindex..59
Harddiskdrivebooterror..........59
Powersupplyproblems...........59
Beepsymptoms..............59
POSTerrorcodes.............60
Miscellaneouserrorconditions........61
Undeterminedproblems...........63
Chapter7.Locations.........65
Locatingconnectorscontrolsandindicatorson
thefrontofyourcomputer..........65
Locatingconnectorsontherearofyour
computer.................67
LocatingmajorFRUsandCRUs........68
LookingupFRUinformation.........71
Locatingpartsonthesystemboard......71
Chapter8.ReplacingFRUs......73
Removingandinstallingthecomputerstand...73
Removingandinstallingtheframestand...73
Removingandinstallingthemonitorstand..74
Removingthecomputercover........75
RemovingandinstallingtheU-shapedstand...76
Removingandinstallingthehard-disk-driveEMI
shield..................78
Replacingthe3.5-inchharddiskdriveorhybrid
harddiskdrive...............80
©CopyrightLenovo2013i
Replacingthe2.5-inchsolid-statedriveorhybrid
harddiskdrive...............82
Replacingtheopticaldrive..........84
Replacingtheconverterboard........85
Removingandinstallingthesystemboardshield.87
ReplacingtherearI/Oassembly........88
Replacingtheinternalspeakers........91
RemovingandinstallingtheVESAmountbracket.92
Replacingthepowersupplyassembly.....93
Replacingthemicroprocessorfan.......95
Replacingtheintegratedcamera.......96
Replacingtheheatsinkassembly.......98
Replacingthemicroprocessor........100
Installingorreplacingamemorymodule....103
Replacingthebattery............105
Replacingthecardreader..........106
ReplacingtheWi-Ficard...........107
Replacingthesystemboard.........110
ReplacingtheLCDpanel...........112
Completingthepartsreplacement.......117
Chapter9.Additionalservice
inormation.............119
Securityfeatures..............119
Hardwarecontrolledpasswords......119
Operatingsystempassword.......119
Vitalproductdata............119
BIOSlevels................119
Flashupdateprocedures..........119
Updating(flashing)theBIOSfromadisc...120
Updating(flashing)theBIOSfromyour
operatingsystem............121
RecoveringfromaPOST/BIOSupdate
failure................121
Powermanagement............122
Advancedconfigurationandpowerinterface
(ACPI)BIOS..............122
AutomaticPower-onfeatures.......122
AppendixA.Notices.........123
Televisionoutputnotice...........124
EuropeanconformanceCEmark.......124
Trademarks................124
Index.................125
iiThinkCentreM73zHardwareMaintenanceManual
Aboutthismanual
ThismanualprovidesserviceandreferenceinformationforThinkCentre®computerslistedonthefrontcover.
Chapter6“Symptom-to-FRUindex”onpage59andChapter9“Additionalserviceinformation”onpage119
arenotspecifictoanymachinetypeandareapplicabletoallThinkCentrecomputers.
FormajorFieldReplaceableUnits(FRU)locationsandCustomerReplaceableUnit(CRU)identification
seeChapter7“Locations”onpage65.
ForFRUreplacementinstructionsseeChapter8“ReplacingFRUs”onpage73.
ForFRUpartnumbersgoto:
http:/www.lenovo.com/serviceparts-lookup
Important:ThismanualisintendedonlyfortrainedservicetechnicianswhoarefamiliarwithThinkCentre
computers.Usethismanualalongwiththeadvanceddiagnosticteststotroubleshootproblemseffectively.
BeforeservicingaThinkCentrecomputerbesuretoreadandunderstandChapter1“Safetyinformation”
onpage1.
Chapter1.Saetyinormation
Thischaptercontainsthesafetyinformationthatyouneedtobefamiliarwithbeforeservicingacomputer.
Generalsaety
Followtheserulestoensuregeneralsafety:
•Observegoodhousekeepingintheareaofthemachinesduringandaftermaintenance.
•Whenliftinganyheavyobject:
1.Ensureyoucanstandsafelywithoutslipping.
2.Distributetheweightoftheobjectequallybetweenyourfeet.
3.Useaslowliftingforce.Nevermovesuddenlyortwistwhenyouattempttolift.
4.Liftbystandingorbypushingupwithyourlegmuscles;thisactionremovesthestrainfromthe
musclesinyourback.
Attention:
Donotattempttoliftanyobjectsthatweighmorethan16kg(35lb)orobjectsthatyouthinkare
tooheavyforyou.
•Donotperformanyactionthatcauseshazardstothecustomerorthatmakestheequipmentunsafe.
•Beforeyoustartthemachineensurethatotherservicerepresentativesandthecustomer'spersonnelare
notinahazardousposition.
•Placeremovedcoversandotherpartsinasafeplaceawayfromallpersonnelwhileyouareservicing
themachine.
•Keepyourtoolcaseawayfromwalkareassothatotherpeoplewillnottripoverit.
•Donotwearlooseclothingthatcanbetrappedinthemovingpartsofamachine.Ensurethatyoursleeves
arefastenedorrolledupaboveyourelbows.Ifyourhairislongfastenit.
•Inserttheendsofyournecktieorscarfinsideclothingorfastenitwithanonconductiveclipapproximately
8centimeters(3inches)fromtheend.
•Donotwearjewelrychainsmetal-frameeyeglassesormetalfastenersforyourclothing.
Remember:Metalobjectsaregoodelectricalconductors.
•Wearsafetyglasseswhenyouare:hammeringdrillingsolderingcuttingwireattachingspringsusing
solventsorworkinginanyotherconditionsthatmightbehazardoustoyoureyes.
•Afterservicereinstallallsafetyshieldsguardslabelsandgroundwires.Replaceanysafetydevice
thatiswornordefective.
•Reinstallallcoverscorrectlybeforereturningthemachinetothecustomer.
Electricalsaety
CAUTION:
Electricalcurrentrompower,telephone,andcommunicationcablescanbehazardous.Toavoid
personalinjuryorequipmentdamage,disconnecttheattachedpowercords,telecommunication
©CopyrightLenovo20131
systems,networks,andmodemsbeoreyouopenthecomputercovers,unlessinstructedotherwise
intheinstallationandconfigurationprocedures.
Observethefollowingruleswhenworkingonelectricalequipment.
Important:Useonlyapprovedtoolsandtestequipment.Somehandtoolshavehandlescoveredwithasoft
materialthatdoesnotinsulateyouwhenworkingwithliveelectricalcurrents.Manycustomershavenear
theirequipmentrubberfloormatsthatcontainsmallconductivefiberstodecreaseelectrostaticdischarges.
Donotusethistypeofmattoprotectyourselffromelectricalshock.
•Findtheroomemergencypower-off(EPO)switchdisconnectingswitchorelectricaloutlet.Ifanelectrical
accidentoccursyoucanthenoperatetheswitchorunplugthepowercordquickly.
•Donotworkaloneunderhazardousconditionsornearequipmentthathashazardousvoltages.
•Disconnectallpowerbefore:
–Performingamechanicalinspection
–Workingnearpowersupplies
–RemovingorinstallingFieldReplaceableUnits(FRUs)
•Beforeyoustarttoworkonthemachineunplugthepowercord.Ifyoucannotunplugitaskthecustomer
topower-offthewallboxthatsuppliespowertothemachineandtolockthewallboxintheoffposition.
•Ifyouneedtoworkonamachinethathasexposedelectricalcircuitsobservethefollowingprecautions:
–Ensurethatanotherpersonfamiliarwiththepower-offcontrolsisnearyou.
Remember:Anotherpersonmustbetheretoswitchoffthepowerifnecessary.
–Useonlyonehandwhenworkingwithpowered-onelectricalequipment;keeptheotherhandinyour
pocketorbehindyourback.
Remember:Theremustbeacompletecircuittocauseelectricalshock.Byobservingtheaboverule
youmaypreventacurrentfrompassingthroughyourbody.
–Whenusingatestersetthecontrolscorrectlyandusetheapprovedprobeleadsandaccessoriesfor
thattester.
–Standonsuitablerubbermats(obtainedlocallyifnecessary)toinsulateyoufromgroundssuchas
metalfloorstripsandmachineframes.
Observethespecialsafetyprecautionswhenyouworkwithveryhighvoltages;theseinstructionsarein
thesafetysectionsofmaintenanceinformation.Useextremecarewhenmeasuringhighvoltages.
•Regularlyinspectandmaintainyourelectricalhandtoolsforsafeoperationalcondition.
•Donotusewornorbrokentoolsandtesters.
•Neverassumethatpowerhasbeendisconnectedfromacircuit.Firstcheckthatithasbeenpowered-off.
•Alwayslookcarefullyforpossiblehazardsinyourworkarea.Examplesofthesehazardsaremoistfloors
nongroundedpowerextensioncablespowersurgesandmissingsafetygrounds.
•Donottouchliveelectricalcircuitswiththereflectivesurfaceofaplasticdentalmirror.Thesurfaceis
conductive;suchtouchingcancausepersonalinjuryandmachinedamage.
•Donotservicethefollowingpartswiththepoweronwhentheyareremovedfromtheirnormaloperating
placesinamachine:
–Powersupplyunits
–Pumps
–Blowersandfans
–Motorgenerators
andsimilarunits.(Thispracticeensurescorrectgroundingoftheunits.)
•Ifanelectricalaccidentoccurs:
2ThinkCentreM73zHardwareMaintenanceManual
–Usecaution;donotbecomeavictimyourself.
–Switchoffpower.
–Sendanotherpersontogetmedicalaid.
Saetyinspectionguide
Theintentofthisinspectionguideistoassistyouinidentifyingpotentiallyunsafeconditionsonthese
products.Eachmachineasitwasdesignedandbuilthadrequiredsafetyitemsinstalledtoprotectusers
andservicepersonnelfrominjury.Thisguideaddressesonlythoseitems.Howevergoodjudgmentshould
beusedtoidentifypotentialsafetyhazardsduetoattachmentoffeaturesoroptionsnotcoveredbythis
inspectionguide.
Ifanyunsafeconditionsarepresentyoumustdeterminehowserioustheapparenthazardcouldbeand
whetheryoucancontinuewithoutfirstcorrectingtheproblem.
Considertheseconditionsandthesafetyhazardstheypresent:
•Electricalhazardsespeciallyprimarypower(primaryvoltageontheframecancauseseriousorfatal
electricalshock).
•ExplosivehazardssuchasadamagedCRTfaceorbulgingcapacitor
•Mechanicalhazardssuchaslooseormissinghardware
Theguideconsistsofaseriesofstepspresentedinachecklist.Beginthecheckswiththepoweroffand
thepowercorddisconnected.
Checklist:
1.Checkexteriorcoversfordamage(loosebrokenorsharpedges).
2.Power-offthecomputer.Disconnectthepowercord.
3.Checkthepowercordfor:
a.Athird-wiregroundconnectoringoodcondition.Useametertomeasurethird-wireground
continuityfor0.1ohmorlessbetweentheexternalgroundpinandframeground.
b.Thepowercordshouldbetheappropriatetypeasspecifiedinthepartslistings.
c.Insulationmustnotbefrayedorworn.
4.Removethecover.
5.Checkforanyobviousalterations.Usegoodjudgmentastothesafetyofanyalterations.
6.Checkinsidetheunitforanyobviousunsafeconditionssuchasmetalfilingscontaminationwateror
otherliquidsorsignsoffireorsmokedamage.
7.Checkforwornfrayedorpinchedcables.
8.Checkthatthepower-supplycoverfasteners(screwsorrivets)havenotbeenremovedortamperedwith.
Handlingelectrostaticdischarge-sensitivedevices
Anycomputerpartcontainingtransistorsorintegratedcircuits(ICs)shouldbeconsideredsensitiveto
electrostaticdischarge(ESD).ESDdamagecanoccurwhenthereisadifferenceinchargebetweenobjects.
ProtectagainstESDdamagebyequalizingthechargesothatthemachinetheparttheworkmatandthe
personhandlingthepartareallatthesamecharge.
Notes:
1.Useproduct-specificESDprocedureswhentheyexceedtherequirementsnotedhere.
2.MakesurethattheESDprotectivedevicesyouusehavebeencertified(ISO9000)asfullyeffective.
Chapter1.Safetyinformation3
WhenhandlingESD-sensitiveparts:
•Keepthepartsinprotectivepackagesuntiltheyareinsertedintotheproduct.
•Avoidcontactwithotherpeoplewhilehandlingthepart.
•Wearagroundedwriststrapagainstyourskintoeliminatestaticonyourbody.
•Preventthepartfromtouchingyourclothing.Mostclothingisinsulativeandretainsachargeeven
whenyouarewearingawriststrap.
•Usetheblacksideofagroundedworkmattoprovideastatic-freeworksurface.Thematisespecially
usefulwhenhandlingESD-sensitivedevices.
•Selectagroundingsystemsuchasthoselistedbelowtoprovideprotectionthatmeetsthespecific
servicerequirement.
Note:TheuseofagroundingsystemisdesirablebutnotrequiredtoprotectagainstESDdamage.
–AttachtheESDgroundcliptoanyframegroundgroundbraidorgreen-wireground.
–UseanESDcommongroundorreferencepointwhenworkingonadouble-insulatedor
battery-operatedsystem.Youcanusecoaxorconnector-outsideshellsonthesesystems.
–Usetheroundground-prongoftheacplugonac-operatedcomputers.
Groundingrequirements
Electricalgroundingofthecomputerisrequiredforoperatorsafetyandcorrectsystemfunction.Proper
groundingoftheelectricaloutletcanbeverifiedbyacertifiedelectrician.
Saetynotices(multi-lingualtranslations)
Thecautionanddangersafetynoticesinthissectionareprovidedinthefollowinglanguages:
•English
•Arabic
•Brazilian/Portuguese
•Chinese(simplified)
•Chinese(traditional)
•French
•German
•Hebrew
•Italian
•Korean
•Spanish
DANGER
Electricalcurrentfrompowertelephoneandcommunicationcablesishazardous.
Toavoidashockhazard:
4ThinkCentreM73zHardwareMaintenanceManual