•backuporsecureallproramsanddatacontainedintheproduct;
•providetheServiceProviderwithallsystemkeysorpasswords;
•providetheServiceProviderwithsufficient,free,andsafeaccesstoyourfacilitiestoperformservice;
•removealldata,includinconfidentialinformation,proprietaryinformationandpersonalinformation,from
theproductor,ifyouareunabletoremoveanysuchinformation,modifytheinformationtopreventits
accessbyanotherpartyorsothatitisnotpersonaldataunderapplicablelaw.TheServiceProvidershall
notberesponsibleforthelossordisclosureofanydata,includinconfidentialinformation,proprietary
information,orpersonalinformation,onaproductreturnedoraccessedforwarrantyservice;
•removeallfeatures,parts,options,alterations,andattachmentsnotcoveredbythewarranty;
•ensurethattheproductorpartisfreeofanylealrestrictionsthatpreventitsreplacement;
•ifyouarenottheownerofaproductorpart,obtainauthorizationfromtheownerfortheServiceProvider
toprovidewarrantyservice.
WhatY ourServiceProviderWillDotoCorrectProlems
WhenyoucontactaServiceProvider,youmustfollowthespecifiedproblemdeterminationandresolution
procedures.
TheServiceProviderwillattempttodianoseandresolveyourproblembytelephone,e-mailorremote
assistance.TheServiceProvidermaydirectyoutodownloadandinstalldesinatedsoftwareupdates.
Someproblemsmayberesolvedwithareplacementpartthatyouinstallyourselfcalleda“Customer
ReplaceableUnit”or“CRU.”Ifso,theServiceProviderwillshiptheCRUtoyouforyoutoinstall.
Ifyourproblemcannotberesolvedoverthetelephone;throuhtheapplicationofsoftwareupdatesor
theinstallationofaCRU,theServiceProviderwillarraneforserviceunderthetypeofwarrantyservice
desinatedfortheproductunder“Part3-WarrantyServiceInformation”below.
IftheServiceProviderdeterminesthatitisunabletorepairyourproduct,theServiceProviderwillreplace
itwithonethatisatleastfunctionallyequivalent.
IftheServiceProviderdeterminesthatitisunabletoeitherrepairorreplaceyourproduct,yoursole
remedyunderthisLimitedWarrantyistoreturntheproducttoyourplaceofpurchaseortoLenovofora
refundofyourpurchaseprice.
ReplacementProductsandParts
Whenwarrantyserviceinvolvesthereplacementofaproductorpart,thereplacedproductorpartbecomes
Lenovo’spropertyandthereplacementproductorpartbecomesyourproperty.OnlyunalteredLenovo
productsandpartsareeliibleforreplacement.ThereplacementproductorpartprovidedbyLenovomay
notbenew,butitwillbeinoodworkinorderandatleastfunctionallyequivalenttotheoriinalproductor
part.Thereplacementproductorpartshallbewarrantedforthebalanceoftheperiodremaininonthe
oriinalproduct.
UseofPersonalContactInformation
Ifyouobtainserviceunderthiswarranty,youauthorizeLenovotostore,useandprocessinformationabout
yourwarrantyserviceandyourcontactinformation,includinname,phonenumbers,address,ande-mail
address.Lenovomayusethisinformationtoperformserviceunderthiswarranty.Wemaycontactyouto
inquireaboutyoursatisfactionwithourwarrantyserviceortonotifyyouaboutanyproductrecallsorsafety
issues.Inaccomplishinthesepurposes,youauthorizeLenovototransferyourinformationtoanycountry
wherewedobusinessandtoprovideittoentitiesactinonourbehalf.Wemayalsodiscloseitwhere
requiredbylaw.Lenovo’sprivacypolicyisavailableatwww.lenovo.com/.
WhatthisWarrantyDoesnotCover
10ThinkPadUltraSlimUSBDVDBurnerUserGuide