
Contents
About this anual . . . . . . . . . . . . iii
Chapter 1. Safety infor ation . . . . . . 1
General safety . . . . . . . . . . . . . . . . 1
Electrical safety . . . . . . . . . . . . . . . . 1
Safety inspection guide . . . . . . . . . . . . . 2
Handling devices that are sensitive to electrostatic
discharge . . . . . . . . . . . . . . . . . . 3
Grounding requirements . . . . . . . . . . . . 4
Safety notices (multilingual translations) . . . . . . 4
Chapter 2. I portant service
infor ation . . . . . . . . . . . . . . . 19
Strategy for replacing FRUs . . . . . . . . . . 19
Strategy for replacing an M.2 solid-state
drive . . . . . . . . . . . . . . . . . 19
Important notice for replacing a system
board . . . . . . . . . . . . . . . . . 20
How to use error message . . . . . . . . . 20
Strategy for replacing FRUs for CTO, special-bid,
and standard models. . . . . . . . . . . . . 20
Product definition . . . . . . . . . . . . 20
FRU identification . . . . . . . . . . . . 20
Chapter 3. General checkout . . . . . 23
What to do first . . . . . . . . . . . . . . . 23
Checkout guide . . . . . . . . . . . . . . . 24
Diagnosing problems . . . . . . . . . . . 24
Quick test programs . . . . . . . . . . . 25
UEFI diagnostic program . . . . . . . . . 25
Bootable diagnostic programs . . . . . . . 26
Power system checkout . . . . . . . . . . . 26
Checking the ac power adapter . . . . . . . 27
Checking the battery and operational
charging . . . . . . . . . . . . . . . . 27
Checking the coin-cell battery . . . . . . . 27
Chapter 4. Related service
infor ation . . . . . . . . . . . . . . . 29
Reset or restore Windows . . . . . . . . . . . 29
Passwords. . . . . . . . . . . . . . . . . 29
Power-on password . . . . . . . . . . . 29
NVMe password. . . . . . . . . . . . . 29
Supervisor password . . . . . . . . . . . 30
System management password. . . . . . . 30
How to remove the power-on password . . . 30
How to remove the NVMe password . . . . . 31
How to remove the system management
password . . . . . . . . . . . . . . . 31
Power management . . . . . . . . . . . . . 32
Sleep mode . . . . . . . . . . . . . . 32
Hibernation mode . . . . . . . . . . . . 33
Symptom-to-FRU inde . . . . . . . . . . . 33
Numeric error codes . . . . . . . . . . . 34
Error messages . . . . . . . . . . . . . 35
Beep errors. . . . . . . . . . . . . . . 35
No-beep symptoms . . . . . . . . . . . 37
LCD-related symptoms . . . . . . . . . . 37
Intermittent problems . . . . . . . . . . . 38
Undetermined problems . . . . . . . . . 38
Chapter 5. Use the keyboard
shortcuts . . . . . . . . . . . . . . . . 41
Chapter 6. Locations . . . . . . . . . 43
Computer controls, connectors, and indicators . . 43
Front view . . . . . . . . . . . . . . . 43
Side view . . . . . . . . . . . . . . . 45
Bottom view . . . . . . . . . . . . . . 46
Locating FRUs and CRUs . . . . . . . . . . . 46
Major FRUs . . . . . . . . . . . . . . 48
Miscellaneous parts and other FRUs . . . . . 50
Connector and cable guide . . . . . . . . 50
Looking up FRU information . . . . . . . . . . 54
Chapter 7. FRU replace ent
notices . . . . . . . . . . . . . . . . . 55
Service tool kit . . . . . . . . . . . . . . . 55
Screw notices . . . . . . . . . . . . . . . 55
Retaining serial numbers . . . . . . . . . . . 56
Restoring the serial number of the system
unit . . . . . . . . . . . . . . . . . . 56
Retaining the UUID. . . . . . . . . . . . 57
Reading or writing the ECA information . . . . 58
Chapter 8. Re oving or replacing a
FRU. . . . . . . . . . . . . . . . . . . 59
General guidelines. . . . . . . . . . . . . . 59
Before servicing the computer . . . . . . . . . 60
Disabling the built-in battery . . . . . . . . 60
Removing the SD card . . . . . . . . . . 60
Removing a major FRU . . . . . . . . . . . . 60
1010 Base cover assembly . . . . . . . . 61
1020 Nano-SIM-card tray (for selected
models) . . . . . . . . . . . . . . . . 62
1030 Wireless WAN card (for selected
models) . . . . . . . . . . . . . . . . 62
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